# Japan Travel - Smart Transit — user reviews > 675 indexed App Store user reviews of Japan Travel by NAVITIME JAPAN CO.,LTD., rated 4.70/5 from 2,599 ratings. - Source: https://appshunter.io/ios/app/japan-travel-smart-transit/id686373726/reviews - App overview in markdown: https://appshunter.io/ios/app/japan-travel-smart-transit/id686373726.md - Rating breakdown: 5★ 2,211 · 4★ 204 · 3★ 62 · 2★ 38 · 1★ 84 ## What do users think of Japan Travel? Overall sentiment: positive **Pros** - 🚀 Helpful for navigating trains and subways - 🗺️ Accurate route planning and station details - 💻 Useful for JR Pass holders - 📱 Essential app for traveling in Japan - 👍 User-friendly and easy to use **Cons** - 🐛 Bugs and crashes with recent updates - 💰 Expensive subscription fees - 🔋 High battery consumption - 🤖 Confusing interface and navigation - 🗺️ Missing some station and bus stop information **Commonly reported bugs** - Frequent crashes and freezes, especially on iOS 15 - Login and account issues, including inability to access premium features - Incorrect or missing route and schedule information **Most requested features** - Add offline mode or caching for route planning - Improve integration with other travel apps like Google Maps - Allow customization of saved routes and itineraries - Provide more detailed information on platform numbers and train car assignments ## Newest reviews (14 of 675) ### 3/5 — 一般般 *2026-08-24* 居然要付费 ### 3/5 — Google Maps is better and free *2026-08-11* Google provided more details and better map view of entire route, I stopped using this app on the first day in Japan and used Google Maps for the remaining 12 days of my trip. Waste of money ### 3/5 — Route Navigation *2026-07-01, version 11.4.3* Really bad! Type in place name…click on it…and suddenly the name changes. You have to do this 3-4 times before it actually uses the place you want. Stupid! ### 2/5 — Buggy time entries *2026-06-21* If you’re outside Japan, it’s a challenge to make plans or itineraries in advance. You can’t make entries in Japan standard time. It assumes your local time and then converts it to Japan time. So what you enter and what gets saved are totally different unless you make those timezone calculations in your head. ### 1/5 — Bad and incorrect information *2026-05-29, version 11.4.0* I tried to use this app but it was worthless. The information it provided to me to try and get out of Narita airport was just wrong. And it constantly interrupts you with ads. I am deleting it. Google Maps works much better. ### 2/5 — 無法使用 *2026-05-28, version 11.3.2* 更新後連主頁面都進不去。 ### 1/5 — 行程消失 *2026-05-28, version 11.3.2* 更新完，排好的行程直接消失.. ### 1/5 — Fraud *2026-05-26, version 11.3.2* Don’t use it ### 1/5 — Nothing but ads *2026-05-26* Not very helpful and full of ads and paywalls ### 1/5 — Apps crash *2026-05-23, version 11.3.2* Everytime update apps, still same. Crash. Not function. Cant use ### 1/5 — Doesn’t work at all *2026-05-20, version 11.3.1* As the title says, app is completely dead. All I get is a white screen. I’m using an iPhone running iOS 26.5 ### 3/5 — Login with facebook is not working *2026-05-17, version 11.3.1* Login with facebook is not working. Nothing happens after returning from facebook app. ### 2/5 — Too much *2026-05-10, version 11.2.6* Not intuitively to navigate and to use. ### 2/5 — Zeiten stimmen nicht. *2026-05-08* Ich habe immer wieder das Probleme das mir die App falsche Zeiten angezeigt. Oft ist es in der App ne halbe Stunde später als auf dem iPhone. Deshalb passiert es dass einem die frühere Verbindungen nicht angezeigt. Das ist sehr ärgerlich und sollte sofort behoben werden! ## Most critical reviews (10 lowest-rated) ### 1/5 — 詐欺アプリ *2026-08-25* このアプリ使っちゃダメです。間違えて外国人の友人に勧めてしまいました。 チケット代以外にたくさんの料金を上乗せしてちます。 ### 1/5 — 从来没打开成功 *2026-08-15* 下载之后点开一直停留在开屏动画就没有后续了 无语 ### 1/5 — Precisa pagar *2026-08-15* Tem que pagar para usar. O Google maps parece fazer o mesmo serviço e é de graça ### 1/5 — Scam for money *2026-08-05* The app is full of push sudden windows to make you buy, full of useless extra info that make you uneasy to navigate the app too many options and even if it does have real time timetables it has been made not to help as priority but to take money from foreigners. Shame on you developers it use to be a nice app in te beginning now you give the app to the wrong people to design! ### 1/5 — Gready *2026-08-04* C’était bien quand il n’y avait pas d’abonnement, maintenant c’est aussi cher que Netflix, vous êtes fous ### 1/5 — Can’t get past onboarding *2026-07-13, version 12.0.1* After asking for location services, can’t continue. If kill and restart app, just a blue screen. ### 1/5 — Awful and frustrating *2026-07-09* Just nothing more than an attempt to keep selling you stuff when providing publicly available train information. Very frustrating and annoying ### 1/5 — Used to be best Japan travel app *2026-06-06, version 11.4.1* Used to be best app, until they force everyone create account, and account creation is nightmare, apple id account creation doesn’t work, Facebook login need 2 times login still doesn’t do the job. Email account creation finally work, but app stuck after given location permission, tried reinstall app and retry, still doesn’t work. Give up ### 1/5 — Ruined by paywalls *2026-06-04* When I first downloaded this app, it offered many features for free, such as seeing all stops between your starting point and destination. Now, simple features like this and others have been locked behind a premium subscription paywall. Charging for features that used to be free is ridiculous. I will be using a different app that offers these features for free going forward. ### 1/5 — 無法進入app *2026-06-02, version 11.4.1* 更新app後，進入畫面只有一片空白，重啟app問題依舊相同。 ## Most praised reviews (10 highest-rated) ### 5/5 — 可以说是最好用的日本交通APP *2026-08-14* 最近的版本好像有个小BUG，【周游券通票】页面 整个空白，无法勾选已购买的周游券。我记得正常情况下，这页会显示所有周游券种类供选择。 ### 5/5 — Découverte *2026-08-13* Site qui semble très pratique d’utilisation ### 5/5 — 很推薦 *2026-06-09, version 11.4.1* 簡單易用易明 ### 5/5 — So easy & convenient!! *2026-05-31, version 11.4.0* This was a fantastic upgrade to Google Maps!! Highly recommend to any tourist or really - any traveler. ### 5/5 — Beste Japan App *2026-05-30* Gut Übersicht in der App und alles dabei was Mann braucht für eine Japanreise. ### 5/5 — Very Good *2026-05-24, version 11.3.2* มีภาษาไทย แอปเข้าใจง่าย ### 5/5 — Ориентироваться легко *2026-04-16* Целую руки тех кто создал это чудо приложение. Ориентировалась в Токио и Киото как у себя дома! ### 5/5 — Great *2026-04-09, version 11.2.0* Very helpful and easy to use ### 5/5 — Great for finding routes *2026-03-31, version 11.1.0* Used for 3 week trip to Japan and found it extremely helpful for finding routes, especially when there are multiple lines needed. ### 5/5 — Travel *2026-02-20, version 10.15.0* This was a life saver when we went to your beautiful country --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*