# JapanTaxi — user reviews

> 50 indexed App Store user reviews of JapanTaxi by GO Inc., rated 4.62/5 from 1,718 ratings.

- Source: https://appshunter.io/ios/app/japantaxi/id481647073/reviews
- App overview in markdown: https://appshunter.io/ios/app/japantaxi/id481647073.md
- Rating breakdown: 5★ 1,448 · 4★ 118 · 3★ 29 · 2★ 20 · 1★ 100

## What do users think of JapanTaxi?

Overall sentiment: negative

**Pros**

- 👍 Convenient taxi booking
- 🗺️ Map-based taxi tracking
- 💳 In-app payment
- 🌍 Friendly for foreigners
- 🚕 Reliable taxi service

**Cons**

- ❌ Limited credit card acceptance
- 🚫 Unavailable taxis in certain areas
- 🤯 Confusing registration process
- 🤔 Inconsistent performance
- 💰 Expensive with additional fees

**Commonly reported bugs**

- Inability to cancel or modify reservations
- Incorrect taxi information displayed in app
- Payment issues and unauthorized charges

**Most requested features**

- Support for foreign phone numbers
- English language support for all features
- Improved taxi availability and reliability

## Newest reviews (10 of 50)

### 3/5 — Foreign numbers

*2021-07-26, version 4.5.17*

I love the app. The idea is awesome. It gets the job done never had a problem when my friends use it. Problem is they don’t except any phone numbers other then Japanese and because of that I cannot use it. Please add foreign numbers.

### 2/5 — No support, no driver training

*2020-01-06, version 4.4.12*

So the driver has no clue where destination was or how to find it. He charged me in person even tho the app charged my credit card also. I can’t contact support cause they have no way to contact them to resolve the problem. Seems like a good idea but poorly executed

### 2/5 — Disappointed

*2019-12-25, version 4.4.12*

Japan Taxi started off great for my trip to Okinawa, but including the past 3 days, they’ve had a 50% success rate. I’ve requested 14 trips-7 were unavailable. An example- I’m standing in downtown Naha tonight, just off Kokusai dori. “None available” at 1900-Ish? Not happy. 

They’ve also sent me to “cash only” cabs, which defeats the whole purpose of the app.

Got a canned non-response. Therein lies the problem.

### 3/5 — Booked two taxis by mistake!

*2019-10-17, version 4.4.3*

I want to like this app -- it seems well designed, even for a non-Japanese speaker like myself. Unfortunately, when we booked, it displayed an error and took us back to the order screen. So we ordered again. After waiting a while, we realized there were two taxis book, causing a confusing situation between two drivers, and causing my fiancee and I to split between the cabs to resolve the situation.

### 2/5 — Never any taxis available

*2019-08-01, version 4.3.23*

I’ve tried to book a number of rides both immediate and scheduled. Every single time, I get a message that there are no taxis available - even when I’m trying to book an immediate ride, I still get this no taxis available when I can clearly see taxis driving nearby on the map view!!

Great idea, but the app is nowhere near on par with other ride hailing services. I hope this can be fixed, or the availability of taxis (using this app) can be increased so one day I’ll finally be able to book a ride. Until then, I sadly can’t recommend this app.

### 4/5 — A friendly way for foreigners to taxi

*2019-07-17, version 4.3.19*

This is friendly for foreigners to use, as it eliminates the language and payment barrier, as well as the cultural barrier of hailing a taxi. 

Note that there is sometimes a few imposed on top of the regular fare; so if you’re able to hail a taxi without the app, it will probably be cheapest. 

Has some issues in Kyoto, where certain areas appear to be unreachable by regular taxi.

Also, some taxi companies require you to call them should you need to cancel your ride.

### 5/5 — Uber for Japan Taxis

*2019-06-29, version 4.3.18*

Great app!  I had no way to make a phone call to get a taxi on demand. This app is perfect. It used my gps location for pick up. Just like uber.

### 5/5 — Great idea but poor implementation

*2019-06-14, version 4.3.16*

I would say this is the worst taxi app that I’ve ever used. I am not sure what is the backend for this app but it is the slowest app ever. It takes forever to open the app. Most of the time it is easier to stop taxi on a side of the road than using this app. Very frustrating.... The only positive thing that going for this app that most of the taxi drivers in Japan dont speak English, therefore this app can help one to get from point A to point B without long discussion with driver. I wish Japan will get real UBER and not premium.

### 1/5 — Hmm...

*2019-06-07, version 4.3.16*

I have tried it before and deleted the app because it did not work. I could not get a cab in rather central location (Hiroo) that can be a bit tricky to find a cab. I tried again today and admittedly in a less central location (Odaiba) and still nothing. No “wait 15min” like a bad Uber experience. Simply a “Sorry!” .  
I don’t need an app to get a cab in Ginza....I need an app to get a cab when it is not so easy.  Will give it one more try....

### 1/5 — Do not download and don’t add CC info

*2019-04-23, version 4.3.12*

So long story short, this program is so glitchy.  Taxis take forever to come.  Then cancelling is next to impossible when you hail a different cab.  It’s also impossible to remove you Cedit card information once entered.  I deleted the whole account and waiting to see if they attempt to charge me. Thank goodness I have the CC company to fight that if they do.  Just avoid this program to avoid any headaches while traveling.  Safe travels

## Most critical reviews (10 lowest-rated)

### 1/5 — Useless for foreigners

*2022-11-26, version 4.5.21*

The JapanTaxi app was once convenient but has now closed to new registrations. Users are now being pushed to the GO taxi app, which is only available in Japanese and only available to download in Japan. There does not seem to be any indications that an English-language taxi hailing service will be made available in the near future, which is a tremendous disappointment. It seems, just like during COVID times, that Japanese taxi companies want to close themselves off to the outside world.

### 1/5 — Foreign credit cards don’t work.

*2022-09-20, version 4.5.19*

This app could get a lot of business from expats and US military who could benefit from not having to learn Japanese to order a taxi. Limiting payment to Japan regional credit cards makes this app worthless to those without local bank accounts.

### 1/5 — No longer works?

*2021-09-07, version 4.5.17*

This used to be a great app but seems to have shut down, it now refers you to Mov/Go as successor app but that app is only usable in japanese and only downloads thru japan app store.  Pretty terrible, i cant understand for life of me why they dont allow GO app to download from non japan app stores? What are visitors to japan supposed to do? Use uber only i guess but japantaxi was much better. Tough loss

### 1/5 — Doesn’t work

*2020-09-02, version 4.5.3*

Tried to use it several times in different places and always get the message that no taxis are available. Friends get the same result. Payment system also doesn’t work when in a taxi that is supposed to accept it. Must only be working in small areas or I have suspicions about the positive reviews.

### 1/5 — Limited credit card acceptance

*2020-02-28, version 4.4.20*

Recently stopped working with overseas credit cards. That wasn’t previously a problem. Apple Pay transactions fail most of the time. If cash is the only option then Uber is a much better option when available.  Cash is a relic of a previous generation.

### 1/5 — Pretty Hopeless

*2020-01-27, version 4.4.15*

Unable to change reservation times need to cancel (not possible until one hour before) and reserve again. Arbitrary “boost” fare when making advance reservation for example 1610 in an area where taxi are available required a 980¥ boost reservation yet 1710 at the same place didn’t (go figure that out).
Only use if desperate

### 1/5 — 3 failed attempts to call a taxi

*2019-10-10, version 4.4.1*

Tried to call a taxi at 3 different locations in Kyoto. Twice we had to enter all the pick up and drop off details before the app canceled the order citing “no pick up zone”. The third time order went thru but the taxi did not show up 3 mins past scheduled arrival, and we had to cancel. It appears that this app is not production ready for Kyoto.

### 1/5 — Never seems to have taxi available

*2019-09-18, version 4.3.28*

When I first tried this app a few months ago it was great. Now, every time I try to reserve a taxi for a future time, there is never any available taxi from any of the company choices. Also when I cancel the order and try a different choice, it tells me a reserve is in process and won’t continue. Great idea but never seems to work.

### 1/5 — Meh

*2019-09-13, version 4.3.27*

This app basically turns Taxis into an Uber (as the Japanese gov. screwed up that company pricing them higher than local cabs).

On the drivers side not much to say, if you know about Japan’s taxi drivers, complete hit or miss, the app however... it’s pretty much stone age. The only positive about it are: 
-Direct pay
-Not having to give direction

Other than that it’s pretty terrible: You could be standing at a full taxi stand downtown Tokyo/Sapporo/Kyoto (from personal experience) and the app tells you no one is available. You literally have to re-do the search selecting every taxi company independently...

I won’t go into the details but it’s same, accuracy, interface, eta, etc. Crap.

Basically current Japanese tech: Stuck in the 70’s and completely outdated

### 1/5 — Not thrilled

*2019-07-20, version 4.3.20*

So far, I think this app isn’t even worth “free”. I cannot get past the registration. It won’t accept strong passwords created for me and it won’t accept passwords I create. I tried a password reset with a 19 character password, and it wouldn’t accept because it needs 6-20 characters. So I tried 6 and got the same message. I give up and I’ll just stick to hailing cabs on the street while I’m here.

## Most praised reviews (10 highest-rated)

### 5/5 — Used for the first time last night and worked great

*2020-09-11, version 4.5.3*

I had a minor emergency last night and needed to go over to a nearby hospital after midnight. Nothing important (minor toe injury, fine now) and used the JapanTaxi app on my iPhone for the first time. It's really nice. It would have taken forever to stand on the corner in my neighborhood and wait for a taxi at that hour. 
I was able to set up what they needed in just a minute, and the taxi came in 5 minutes. Same on the way home. And you can see the location of the taxi on a map while you're waiting. You can just select to "come to my current location." No input is needed.
You can rate the driver. And there is a center to call into and they immediately know who you are and the number of the taxi you used. I called them from the hospital because I dropped my hospital card in the back while paying for the ride with my iPhone.
Anyway, I highly recommend the app.

### 5/5 — From Chidoricho to Ginza

*2020-01-05, version 4.4.12*

Driver was great, even waited for us when I put the wrong pick up address. He was super courteous and picked up all our luggage. Took the fastest/shortest route. Price was very good as well, actually less than what I thought for 6km. App was super easy to install and work with when requesting a taxi.

### 5/5 — Highly recommend

*2019-11-27, version 4.4.8*

This app is a life saver. Makes it easy to set destination and removes any chance of miscommunication due to language barriers.  If using outside your hotel remember to disconnect your WiFi otherwise connection will likely be slow. This app was extremely helpful and fares were good too.

### 5/5 — Great Tokyo ride hailing app in English

*2019-10-25, version 4.4.4*

Everything you expect from a ride hailing app. Call taxi. Message driver. Embedded payment. And all this in English, so easy to use for tourists and foreigners. Foreign credit cards can be used for payment.

### 5/5 — Great app to have for taxi service

*2019-10-12, version 4.4.1*

Get this app in conjunction to using bus and train. It’s like Lyft in Japan. You drop pin where you want to be picked up then drop destination pin and they will contact the taxi company that’s closest to your pick up destination. You can see where the taxi is at and it’s way to you. It will give you the taxi company and taxi number. After pick up, you will show the driver your order on the app so they can confirm. App is fairly easy to use.

### 5/5 — Better than Uber in my usage

*2019-10-11, version 4.4.1*

YMMV, but I found this to be easier and faster than uber. Eventually uber may catch up (and the uber black car only option is pretty luxurious and cheap) but the JapanTaxi app connects you to good drivers who know where they are going, itbreaks the language barrier down a bit and it seemed more accurate when I was using it. Definitely a must for any foreign traveller coming to Japan. Worked GREAT in Kyoto.

### 5/5 — Works well, but ....

*2019-09-08, version 4.3.27*

Works well, but you can’t sign up with your Western name. You need to translate it into Katakana before you can complete the sign up. Its not clear in the app which makes that seem optional (“if you can”). It’s understandable as the driver needs to identify you at pickup. Fortunately Google Translate is the solution!

### 5/5 — Great App Great Service

*2019-08-24, version 4.3.25*

Super easy and convenient. Seamless transaction and saved us a 1km walk with luggage through Tokyo in late August. Will definitely use again.

### 5/5 — Great Taxi

*2019-08-20, version 4.3.25*

I’m from the USA. I know no Japanese so it’s hard to get around. I love that I can map where I want to go and then click on the taxi icon and it goes straight to call a taxi.

### 5/5 — Iryne

*2019-08-02, version 4.3.23*

I’m traveling with my children for the first time to Japan. Although we take the train system most of the time, we would take this taxi service to get to train station when we don’t feel like walking in the heat. This service was so helpful. The app was easy to use. All the drivers were extremely nice. They gave exact time of pick up arrival time. Definitely a must have app when you are in Japan.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*