# Jasper Cash Back Mastercard® — user reviews > 50 indexed App Store user reviews of Jasper Cash Back Mastercard® by C-Stacks INC, rated 2.24/5 from 106 ratings. - Source: https://appshunter.io/ios/app/jasper-cash-back-mastercard/id1242647028/reviews - App overview in markdown: https://appshunter.io/ios/app/jasper-cash-back-mastercard/id1242647028.md - Rating breakdown: 5★ 25 · 4★ 0 · 3★ 9 · 2★ 13 · 1★ 59 ## Newest reviews (17 of 50) ### 2/5 — Good enough. *2022-02-18, version 2.3.3* It’s a credit card. The app is good enough. They have been improving it lately. But they won’t let you use it to buy crypto. They said crypto was used to fund terrorism. I just want to know why crypto.com can run a super bowl ad but I can’t use my card on their website… ### 1/5 — BEWARE!!!! *2022-01-05, version 2.3.0* PLEASE READ FULLY IF CONSIDERING THIS CARD!!!! I’d give it a zero star if I could. This card is relatively new - but if you’re reading this please note the customer service is absolutely horrendous. I’ve been hung up on now 3 times alone today with 3 different reps. I’ve been polite, calm, and understanding up to this point. The latest rep said “can I place you on a brief 2 minute hold” then hung up after waiting for 2 minutes. Enough is enough. The whole backstory of this post is to warn people out there of this company of all the companies I’ve ever dealt with. Each rep seems to be incompetent to helping or having to repeat myself multiple times. This whole fiasco started after I’ve started using my card multiple times, I ran into with the holidays someone got a hold of my credit card information and fraudulent charges were made. Called 2 times a month ago, first rep was useless and didn’t file the claim as they said - the second rep who I called a week after the first, after a 45 minute phone call said they got the disputes in. I advised them I’m in the USA and whoever used my card used it with European currency and purchased expensive things overseas, things from stores I’ve never heard of or would purchase from. They assured me would be handled. Then sent an email that found out went to my junk email box, to give me 10 days to provide a “police report”? Ok, not a problem. But 10 days to do all that? And asked me the questions I already answered to the rep on the phone who filed the dispute? Really? How is this company even a real company with this type of Mickey Mouse operation not only with the customer service reps but not even willing to help the card holder with resolving the disputes properly. I’ve dealt with fraud in the past, and every company other than Jasper was willing to help. Come to find out now they will charge me for the fraudulent charges which I will now be filing a BBB complaint, as well as the attorney general and anywhere I can post to warn people out there that this company is a complete joke and will do nothing to help the consumer at all. I never write reviews - especially this long unless it was something serious, so I will update my review if anything changes, but if nothing changes this means this company did nothing and strongly warn anyone who has or thinking of getting this card to be aware what you’re getting yourself into. ### 1/5 — Literally cannot pay off card because app doesn’t work *2021-12-15, version 2.2.4* What a stupid, stupid system making it so that you can *only* pay your credit card bill using an app that doesn’t work. I can’t even log in and track my spending. It used to (sort of) work, I just had to reset my password every single time I wanted to log in, but in the last few weeks it won’t even accept a password even if I literally just reset it. The app only experience would be perfectly fine if the app worked, but this is causing undue stress and the email support has been extremely non responsive. ### 1/5 — No Customer Service *2021-12-02, version 2.2.4* I opened an account and I’m still having issues activating my card. I’ve called them and was advised to email all my Information. I’ve done it 4 times in the past 3 months and I’m yet to receive any response. ### 1/5 — worst company *2021-12-02, version 2.2.4* Worst company to deal with and the app is so confusing, getting support (customer service) is like talking to a 1 year old, days pass with no reply.. what a bunch of jerks ### 1/5 — The worse! *2021-10-30, version 2.2.4* The worse card in my wallet! It took 3 months to get my card and when it arrived I activated it, the first time I used it .. they blocked he transaction! My card was blocked for two weeks as I emailed relentlessly. My card was unblocked for 3 days and blocked again!! I can’t access the app to make a payment and no response from customer service in a week!!! ### 2/5 — Face ID *2021-10-09, version 2.2.2* Every day I have to use my password. The Face ID don’t work with this app. ### 2/5 — App not working *2021-07-29, version 2.1.10* I just received my card and the app don’t work ### 1/5 — Crashes *2021-07-08, version 2.1.9* While opening the app on iPhone 12 Pro running 14.6 app crashes and doesn’t open ### 1/5 — App Not Working 7/8/21 *2021-07-08, version 2.1.9* Every time I click on the app it won't open. I remove the app and tried to reinstall it and it won't download. Is something wrong with your application? ### 1/5 — Horrible!! *2021-05-20, version 2.1.6* All the numbers are jumbled and it’s been like this almost a year!!! What is wrong with you developers!!! Good Lord!! ### 1/5 — App is terrible *2021-04-11, version 2.1.4* My credit card just arrived in the mail. I go to activate it and I get a login error multiple times. I put in everything correctly, it’s just their app. Now I can’t use my credit card. ### 2/5 — App Functions *2021-03-08, version 2.1.2* So being as though the only way you can navigate through the Jasper experience is on the actual app you would think the app would be perfect... Well, it’s not. I find myself having to download and delete the app on a constant bases because it doesn’t work. The app well allow you to log in and then everything goes blank like there’s some sort of glitch. The functionality of the app is a bit complicated and doesn’t flow as seemingly as you would think. I wish they had a way to access online on your desktop to for when the app doesn’t work. Nonetheless, I hope this helps when you are thinking of applying or utilizing the Jasper Card. Thanks again, **Developer response:** Hello, Thank you for sharing this feedback. My name is Tully, and I'm VP Marketing at Jasper. We are sorry to hear about the problems you experienced and appreciate your detailed feedback. Would you be able to send me an email at tully@jaspercard.com and we'll continue there? Thank you! ### 1/5 — App Will Not Open *2021-03-08, version 2.1.2* App opens, logs in, and then an error followed by white screen and no UI. Called and said it was not a system issue. Uninstalled and re installed and same issue. Presumably ties to update 19 hours ago. ### 1/5 — Does not work *2021-03-08, version 2.1.2* New update March 7 doesn’t work at all, I need to pay my card and as soon I open it is all white screen ### 1/5 — New Software release *2021-03-08, version 2.1.2* Hallo, As usual the new software release do not work; it is already a difficult app to use; always problems, but why every new release is never working correctly? Thanks Kind Regards Gennaro ### 2/5 — Unable to link bank account. *2021-02-17, version 2.1.0* I’ve been trying to link a bank account since I got my card. Every time I attempt to link an account the app crashes. I’ve deleted the app numerous time and even tried using an my old iPhone and nothing is working. How are users meant to pay their Bill when they can’t even link an account. What’s worse, there’s no website that lets you login and try to link a bank account that way. I tried contacting support - I’m now 24 hours in and still haven’t received a response. **Developer response:** Hi Tdesmet! Your experience is very important to us. At your earliest convenience please send an email to support@jaspercard.com and let them know Mackenzie sent you. In addition, I have gone ahead and passed along your feedback to the correct team. – Mackenzie ## Most critical reviews (10 lowest-rated) ### 1/5 — Shut down and still taking money from me *2022-10-30, version 2.3.5* Jasper shut down and yet I’m still finding transactions being deducted from my account even though my card balance is $0.00 and they closed down shop… waiting for the class action lawsuit on this one! Developer, please contact me asap. ### 1/5 — The Death of a Mediocre Card *2022-08-26, version 2.3.4* Not very nice of them to cancel everyone’s accounts with no prior notice. In fact, they had nerfed my card’s credit limit for “insufficient usage”, making the card useless. No wonder why Cstacks was struggling with their customer base. I have since moved onto much much better cards (including one with a particular roman soldier) and it’s so much better there. ### 1/5 — Shame on Jasper *2022-08-11, version 2.3.4* I got an email at 3AM CST in the morning saying that within 22 hours all jasper cards were going to be closed. Shame on these idiots, closing accounts without notice. ### 1/5 — Bankruptcy *2022-08-10, version 2.3.4* And they just went out of business. Thanks for closing everyones accounts and dropping our credit scores. 1 star ### 1/5 — Agree with everyone else *2022-08-10, version 2.3.4* Longest wait times ever to reflect on payments which I was always consistent about until my card had unauthorized charges and upon calling to dispute the charges I literally felt the person on the other end of the line had no clue what to do causing my stress to soar into a panic attack. My balance is unusually always close to maxed out as soon as I’m close to paying it all back at once. This Is so similar to my credit builder with chime which I felt I never used but was always paying crazy sums each week but things just don’t seem right and it’s very confusing to keep track of but there’s also no way to change payment date. Best part now after all the odd things to have happened I get an email saying they’re discontinuing the card all together! ### 1/5 — They shut down overnight. *2022-08-09, version 2.3.4* I received an email today from Jasper announcing they’re closing all accounts tonight at midnight and that I’m expected to still make my payments. I’m floored. My husband and I both have accounts, our credit is about to be screwed over this. Literally 1 day notice smh. ### 1/5 — Junk *2022-04-18, version 2.3.3* This app doesn’t work on iPhone 13 pro ### 1/5 — Can’t login *2022-02-09, version 2.3.3* Been emailing support for two weeks. No resolution. Can’t access my account. ### 1/5 — App update can’t login. *2022-02-03, version 2.3.3* App updated and now won’t launch. Terrible because it is the only way to make a payment since they don’t have a website to make payments. ### 1/5 — Later version not getting downloaded *2022-01-22, version 2.3.2* Am not able to download the latest version from AppStore and the app does not allow me to login . Very poor UX . Improve guys . ## Most praised reviews (10 highest-rated) ### 5/5 — Great app *2021-07-12, version 2.1.9* Great ### 5/5 — For what it’s worth this has been my experience. *2021-07-05, version 2.1.9* I see some of the negative comments on the Jasper app but my experience has been overwhelmingly amazing and surprisingly rewarding. I highly recommend this credit card company to anyone in my case whom my be rebuild their credit from around 460 to now in the six hundreds. I applied for the Jasper credit card through Kredit Karma although I had been turned down by a few other credit card companies. So honestly I was expecting to be turned down again but I tempted it anyway and was approved for a 5k credit limit. Unbelievable! After, getting over my nervousness of spending even a dollar, I got down to the first order of business and the most important thing ever, I upgraded all of my tools and toolbox and bought Craftsmen. I also, received cash back from Jasper for my purchases not to mention my credit leaped by 20 points to 680 (as of 7/4/21). Unreal! The app is user friendly and easily comprehensive. The response time to a couple of questions I had was almost immediate and helpful. To end the rambling and for what it’s worth, I give Jasper a 10 out of 10. I wish you the best. **Developer response:** Hi! We are so happy to hear that you are enjoying the Jasper card and app! One of our top priorities here at Jasper is to make sure our customers enjoy the card as much as we do! ### 5/5 — Amazing customer service *2021-01-23, version 2.0.10* Jasper’s customer service is amazing! Any time I have any issues they are quick to respond and resolve them. I appreciate the upgrades to the app that make it easier to navigate. **Developer response:** Hi Chrissy! Thanks for your review! We’re so happy to hear you’re enjoying the Jasper app and overall experience! ### 5/5 — Amazing app and card *2020-08-18, version 2.0.5* Thank you for fixing the issues, now we are talking. The app is easy to use and the card is great for building credit score since they report to transunion too now. **Developer response:** Hi Hilmas! Thank you for posting a review. We’re very sorry to hear your experience has been less than great. We’re paying close attention to your feedback and will use it to make Jasper better for all our customers. ### 5/5 — Must have for any expat in US *2020-07-09, version 2.0.4* GREAT service! Helping me build a credit ### 5/5 — Jasper is incredible *2020-06-25, version 2.0.3* 5K starting limit and no credit score required. Must have card for all expats moving to us. Jasper app feels also very fresh and well done. Very intuitive. **Developer response:** Hi Ugerosus! Thanks for your review! We’re so happy to hear you’re enjoying the Jasper app! ### 5/5 — Great app *2018-08-09, version 1.2.0* Very nice app with good functionality ### 3/5 — ACH Payments are held for 6 days before releasing funds to your account *2022-03-08, version 2.3.3* Jasper Holds payments made via ACH transactions are not made available and are released at Jasper’s back office discretion. When you make an automated clearing house (ACH) payment using your Jasper mobile app, your payment will post that day, as long as it’s received before 4pm ET. Payments can take 6 business days to reflect back to your available credit. When you make a check payment, it will post to your Jasper account on the business day we received it, as long as the check is received by 5pm ET. ### 3/5 — App needs improvement also please create a website. *2020-08-25, version 2.0.5* If you received a refund, it shows a positive number without any additional information making it so difficult to differentiate from a purchase. Sometimes you submit payments but they don’t get processed. When I realise this tried again and no payment was processed and had to make the payment over the phone to prevent late fees and potentially damaging my credit score. Also there is no website to query your transactions on your laptop so you may end up doing weird things like downloading a csv and sending it by email so you can have it in your computer. Same applies to statements, who wants to read a big pdf file in a small screen? This review and rate is for the app only, I believe Jasper is great and highly recommend it. **Developer response:** Hi Botero! Thank you for posting a review. We’re very sorry to hear your experience has been less than great. We’re paying close attention to your feedback and will use it to make Jasper better for all our customers. I have reached out to the app development team about your concerns. ### 3/5 — Hard to filter through transactions *2020-08-21, version 2.0.5* Looking through recent transactions it’s extremely hard to follow as there seems to be too much text provided by line item. Additionally, I received a refund from a company 3 weeks ago and I can’t even find it in the list. When I filter on “refunds” the amounts show up but as a positive amount rather than negative, so it looks like it’s showing twice. Nothing on the line item indicates a refund at all, other than the fact that I filtered on that type. Adding colors could be helpful, or something else to help distinguish. I have such a hard time determining which transactions flow in to my current balance compared to any other banking apps. Also, having to wait numerous days for payments to reflect in available credit is also frustrating. With any of my other credit cards this is reflected immediately. Overall, I love the idea of this company and think it has great potential, just a few things that need some work to create a better user experience. **Developer response:** Hi Rebecca! Thank you for posting a review. We’re very sorry to hear your experience has been less than great. We’re paying close attention to your feedback and will use it to make Jasper better for all our customers. I have reached out to our app development team with your concerns. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*