# Jawahr - Domestic workforce — user reviews > 97 indexed App Store user reviews of Jawahr by Jawa Human Resources Company, rated 4.50/5 from 1,674 ratings. - Source: https://appshunter.io/ios/app/jawahr-domestic-workforce/id1518043064/reviews - App overview in markdown: https://appshunter.io/ios/app/jawahr-domestic-workforce/id1518043064.md - Rating breakdown: 5★ 1,364 · 4★ 107 · 3★ 59 · 2★ 27 · 1★ 117 ## What do users think of Jawahr? Overall sentiment: negative **Pros** - 👍 Great app with low prices **Cons** - 🙅‍♀️ Unprofessional and rude staff - 🕰️ Slow response from customer service - 🕰️ Unreliable and inconsistent service delivery - 💰 Deceptive pricing and hidden charges - 🤖 Untrained and incompetent cleaning staff - 🤬 Poor handling of customer complaints and issues **Commonly reported bugs** - Login issues and inability to delete account - Incorrect service area coverage information **Most requested features** - Option to choose specific cleaner - Ability to change appointment dates ## Newest reviews (18 of 97) ### 2/5 — خدمة العملاء سيئه *2026-05-25, version 3.0.8* العاملات جدا كويسات لكن اذا حصلتلك مشكله؟ اتحداك تلقين خدمه العملاء، اليوم كمثال حاجزه موعد وماتواصل معي احد احاول اتواصل مع خدمه العملاء ماقدرت! التطبيق مايفتح خانه خدمه العملاء، الواتساب يقولي كلهم مشغولين وما اقدر اتواصل مع اي احد حتى لو كتبت يجيني رد الي، الجوال يحولني على البريد الصوتي، طيب زيارتي؟ وايضا من بعد التحديث، الزيارات القادمه في نفس اليوم ماتظهر في التطبيق ما اقدر حتى اتواصل مع السائق كأخر حل! ### 2/5 — App update is bad *2026-04-30, version 3.0.4* Since the app has been updated the maid details for the visits are wrong. Initially, there were no details for past or future visits, now after several updates, I can see the wrong details in the visits ### 1/5 — Service *2025-11-18, version 2.7.8* Not good ### 1/5 — مكالمات فيديو مع رجال *2025-10-16, version 2.7.7* طلبت عامله فليبينيه واكتشفت انها تكلم رَجُل فيديو وهي تشتغل وانا معها، انتبهووو لان جات نفسها لجارتي وكشفتها تسوي نفس الشي، يعني احنا وبيوتنا تصورنا لاشخاص غريبه، تم التواصل مع الادارة ومافي اي استجابه وكأن الموضوع عادي جدا ### 1/5 — Unprofessional DNR *2025-10-14, version 2.7.6* من خلال تجربتي، لم أكن راضية عن الخدمة المقدمة. وجدت أن التواصل مع خدمة العملاء كان صعبًا ولم أتلقَّ المساعدة التي كنت أتوقعها. كما لاحظت بعض الأضرار في الأثاث بعد التنظيف، مما جعل تجربتي بشكل عام غير مرضية. أتمنى أن تعمل الشركة على تحسين جودة الخدمة والتعامل مع ملاحظات العملاء بشكل أفضل ### 1/5 — Rude driver and terrible customer service. *2025-07-12, version 2.7.5* They don’t respect your time and expect you to follow up address details on WhatsApp despite sending the ENTIRE details upon requesting the service. I have informed them that i dont want to use my WhatsApp to send the location and they threatened to cancel the service ( not only that i provided the location on the app itself, but i also included a google maps link in my request) ### 1/5 — Very bad service *2025-06-29, version 2.7.5* Maid did not clean the house ### 1/5 — Bad service *2025-05-23, version 2.7.3* I’m extremely disappointed with the level of service provided. There was a clear lack of respect for the customer and their time. Appointments were not honored, communication was poor, and I felt completely disregarded throughout the process. It’s unacceptable for a company to treat its clients this way. I expected basic professionalism and courtesy, but unfortunately, that was not delivered. ### 1/5 — تعملهم جدا سيء *2025-05-15, version 2.7.3* أتعمل شىء جدا من السائق لا الاداره يوصل عندك علا كيفه مو علا ما حجزت إذا اتصل مراه مرتين مارديت يمشي وحسبو عليك المبلغ اتصلت عليهم كلمني رفعت لك شكوه ايش ابغاء ايش ابغاء بالشكوتك اخذتو المبلغ ولا حد جاني ### 1/5 — WORST Customer Service EVER *2025-04-23, version 2.7.3* I updated my address and confirmed that it was updated with customer service. They sent the maid to the wrong address and then the driver refused to reroute. Customer service can’t do anything and say they don’t have authority to solve any problems. They can’t even call the driver. I complained to customer service and it took days until they responded. When they did, they booked a replacement service but the maid never showed up!!! After rescheduling, maid was sent to the wrong address AGAIN I regret ever downloading this app. ### 1/5 — القادسية *2025-04-15, version 2.7.3* اسوا تطبيق وخدمة تدفعين قبل الخدمة وكل هذا لا حد يرد عليكي وش ذا التعامل السيئ المفرووض يكون في تنسيق وامور تكون سهلة وش دا التعقيد ### 1/5 — Based on my experience *2025-03-23, version 2.7.2* The worst app and services by ALL MEANS starting with customer service! The maid weren’t delivered and they refused to refund the price of service, so i paid for nothing, customer service was disappointment! من اسوء التجارب بكل المعااني من من خدمة العملاء الى والاداره ### 3/5 — Application *2025-03-01, version 2.7.1* Good application form easy to use Try to reduce the two visits cost ### 1/5 — Bad service *2025-02-03, version 2.7.1* طلبت عاملة و استنيت لين الوقت و فجأة يكلمني السواق يقول انا مني جاي و يصرخ و كلمت خدمة العملاء قالولي منطقتك ماتغطي و مادري ايش و لين دحين مر يمكن ٥ ايام ومارجعو المبلغ ### 1/5 — Worst company *2025-01-13, version 2.7.0* One of the worst companies ever , bad made and worst customer service ever ### 3/5 — Poor Time Management *2025-01-09, version 2.7.0* Maid was good in cleaning but her speed needs to be improved for covering the complete house. Maximum time she spent inside the kitchen only leaving major mopping / cleaning as such. ### 1/5 — اسوء تطبيق *2024-12-15, version 2.7.0* ماانصح فيهم ابداً تحجزين وتدفعين بالنهايه ماتجيك العامله ### 1/5 — They don’t stick to the chosen time *2024-12-12, version 2.7.0* The driver came an hour earlier and left after 10 mins “ because i didnt reply” and now no refund and no cleaned house. The customer service helps with 0 service. They said we will reply by 72 hours! And they didnt do anything beyond what the pot said. Whats the point of having a customer service? ## Most critical reviews (10 lowest-rated) ### 1/5 — Run *2026-07-19, version 3.1.0* They will steel your money with their trailered policies. The chances of providing the service is higher than providing the service ### 1/5 — WORST CUSTOMER SERVICE *2026-07-04, version 3.0.9* These people don’t care about their customers. Untrained and unprofessional customer service even in the way they speak to you. One time they came 1 hour late and only spent 3 out of 4 hours paid for. When I tried to get compensation, I had to raise the issue 3 times. Then they said we can’t do anything about it. Another time, I missed their call and they canceled the service. I contacted them, they said will contact you within 72 hours to find a solution!!! So I have to wait all this time to get a new service? ### 1/5 — No way to report - app needs major improvements *2026-06-07, version 3.0.8* I had negative experience with a cleaner and wanted to report it, but the app does not allow me to rate previous visits, leave feedback or block a cleaner. Every time I try, I get an error. The app also does not let customers reliably choose a preferred cleaner or prevent specific cleaner from being assigned again. Customer service does not answer the phone, so there is no alternative way to resolve these issues. ### 1/5 — Worst service *2026-06-02, version 3.0.8* 1- they cancel visits when they want . 2- they have poor customer service you wont receive replies easily . 3- everyime new maid. 4- they dont care of customers. 5- yammak is recommended who have better services. ### 1/5 — No star اسوء تطبيق *2026-05-30, version 3.0.8* شركة حرامية يسرقو الناس ومايقدمو خدمات !! They are stealing from people!! Don’t use this app You reserve and they take the money without providing service !! ### 1/5 — Worst helper application *2026-05-20, version 3.0.7* Worst customer service i ever had. I have a problem needs to be solved immediately because i will get my visit less than 24 hours and they are still saying we will raise it on system and it takes 48 hours. House cleaning and nanny’s are the same helpers. They come and they don’t know that they are a nanny, they thought they are here to clean. the difference between nanny and hours helper cleaning is the price! On the application they mention the visit details and the name of a nanny, but I receive someone else? ### 1/5 — Baad application *2026-04-12, version 2.8.1* 👎🏻👎🏻 ### 1/5 — Horrible company avoid it *2026-02-23, version 2.8.1* Avoid it they charge 500 for 5 visit no one came very rude impolite workers ### 1/5 — لن تتكرر التجربة *2026-02-12, version 2.8.1* التنظيف ٤/١٠ ### 1/5 — Try another one *2026-01-24, version 2.8.0* Useless customer service bot ## Most praised reviews (10 highest-rated) ### 5/5 — Very good staff but app is very since the recent update four months ago *2026-08-04, version 3.1.1* I am very grateful to the decent customer service member who helped me on 3 rd of August at 9:13 am . I d recommend JAWA HR : convenient service hours & excellent clean friendly workers . Yet the app itself has turned into the worst app in the country with the last update it forced me to make around April or May 2026 : so many gliches unable to even rate the workers nor chat with customer service even whatsapp no one answers . ### 5/5 — Smooth and easy *2025-01-29, version 2.7.1* Easy to navigate application. Welcoming officers especially in jeddah branch and very helpful. ### 5/5 — عشان عاملة وحده اعطيكم عشرين نجمة (analiza) بروفيشنااال *2024-11-26, version 2.7.0* Because of one of your employer( Analiza )i will give you 100 stars she is professional and, also your customer service is very professional ### 5/5 — Evaluation *2024-08-18, version 2.6.7* She is excellent and so cute ### 5/5 — Maid was very good in her work and attitude *2024-04-27, version 2.6.5* Maid was very good in her work and attitude ### 5/5 — Nice service *2024-02-22, version 2.6.4* I am customer more than 5 years and I will keep going because good service and very nice staff and hard worker ### 5/5 — Ann was amazing *2023-11-29, version 2.6.3* Thank you Jwhara ### 5/5 — Customer service is 👎👎 *2023-11-03, version 2.6.3* Wouldn’t recommend to anyone - customer service is a shamble - they say between 8-10 yet they never come after 8:30 🤷‍♂️ - cleaning I am told is good ### 5/5 — No comment *2023-08-23, version 2.6.2* Problem ### 5/5 — Very professional *2023-06-04, version 2.6.1* Very professional and clean and productive --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*