# JAXJOX — user reviews > 94 indexed App Store user reviews of JAXJOX by Jaxjox Inc., rated 2.29/5 from 55 ratings. - Source: https://appshunter.io/ios/app/jaxjox/id1534553028/reviews - App overview in markdown: https://appshunter.io/ios/app/jaxjox/id1534553028.md - Rating breakdown: 5★ 15 · 4★ 2 · 3★ 1 · 2★ 3 · 1★ 34 ## What do users think of JAXJOX? Overall sentiment: negative **Pros** - 💪 High-quality hardware construction - 🎯 Effective workout tracking and metrics - 👨‍🏫 Knowledgeable and engaging trainers - 🎵 Music integration features - ⚡ Quick weight adjustment mechanism - 🏠 Space-efficient home gym solution - 📊 Real-time workout data display **Cons** - 🐛 Persistent login failures and timeouts - ❌ Non-functional app backend servers - 📵 No customer support response - 💸 Continued billing despite service outage - 🔐 Password reset functionality broken - 📱 Poor iPad app optimization - 🔌 Unreliable device connectivity - 💰 Expensive subscription model - 🚫 Frequent forced logouts - ⚠️ Paywalled basic features - 🎬 Limited and missing workout content - 🖼️ Poor video quality and presentation - ⌚ Apple Watch integration issues - 📊 Inaccurate rep and calorie tracking - 🔄 Inconsistent data syncing **Commonly reported bugs** - App crashes when accessing device controls - Login screen stuck or unresponsive - Server timeout errors (ETIMEDOUT) - Password recovery not working - Account creation failing with error messages - App logging out randomly during use - Bluetooth connectivity drops - Workout data not syncing to app - Subscription status not recognized - Rep counting inaccuracy - Weight adjustment getting stuck - Video playback in tiny portrait mode - Audio/sound not working without Bluetooth - Profile photo displaying upside down - App hanging on white screen **Most requested features** - iPad app with full screen optimization - Apple Watch native support - Apple Health workout syncing - AirPlay/Apple TV integration - Manual device control without subscription - Free tier with basic tracking - Background app operation capability - Third-party heart rate monitor support - Longer free trial period - Course/workout management tools - Device-specific workout filtering ## Newest reviews (20 of 94) ### 1/5 — Can't log in *2024-08-09* I think this app might be dead / no longer supported. I've tried to login several times over the last several months and every time it's "can't log in - servers are busy" ### 1/5 — App is dead *2024-08-09* You cannot login. They don’t respond. Stay clear. Don’t buy anything from this company ### 1/5 — App doesn’t work - avoid JAXJOX *2024-08-01* This app doesn’t work. I emailed support on 12 July and was told that they were working on a fix. It’s 1 August and it’s still not fixed. What is the point of a smart app connected kettleball when the app doesn’t work? Utterly pointless. Spend your money elsewhere ### 1/5 — Spent a fortune a year ago now useless *2024-07-17* It used to work fine. Now, year later, app doesn’t recognise login. New account just gives error. Can’t control the dumbbells manually there are just stuck. Past warranty. £400 wasted. Avoid ### 1/5 — App *2024-07-03* App times out and won’t let me log in. When will this be fixed?? ### 1/5 — Horrible app - waste of money to buy their equipment *2024-06-27* App use to be decent but is unusable since you can never log in. I suspect they are out of business as nobody ever replies. Thankfully - I bought the dumbbells at an extreme discount but knowing what I know now I would have bought a second pair of powerblocks instead. ### 1/5 — App doesn’t work *2024-06-22* Installed, uninstalled, off and on again! Useless ### 1/5 — Can’t login *2024-06-21* God put it out of the app for some reason, dealt with Support finally got logged in and then got booted out again. Now I can’t login and Support is so useless. ### 1/5 — Doesn’t work at all *2024-06-21* Paid a fortune for the Kettlebell set but the app just doesn’t load , won’t let you set up an account just constantly responds saying “server error” - avoid this product and company , waste of money ### 1/5 — App *2024-06-20* App times out and won’t let me log in. When will this be fixed?? ### 1/5 — Can’t even login *2024-06-14* I’ve been trying to login for days it won’t let you past the login screen to actually use the app I’m so glad I wasted hundreds of dollars on trying to buy all of your equipment to be rendered useless by something as small as not being able to login to your app. I reached out to support days ago, but no response. If you look at earlier reviews it seems like I shouldn’t even hope for it. I can’t believe they have the audacity to still sell their equipment without fixing their app. It should be illegal. ### 1/5 — Awful *2024-06-14* Won’t let me access my old account. Won’t let me sign up for a new account. Absolutely awful. ### 1/5 — Keep getting kick out the app *2024-06-12* Almost every time I open the app I immediately keep getting kicked out of it and every time I try to log back in I keep getting a message the says timeout or the can’t recover my password word there are way to many issues with this product also with me when I switch to a different weight the bar gets stuck and the it starts to freeze and I have to reset it all the time that what I get for purchasing these ### 1/5 — Can’t log in to app *2024-06-06* Can’t log in, just get an error saying ETIMEDOUT ### 1/5 — Server is down no support *2024-05-30* Can’t log in to the app. Looks like server is down and support is not responding ### 2/5 — App No longer available? *2024-05-29* I can’t log in to the app, and can’t adjust my dumbells. It won’t let me reset my password, and I have sent multiple emails to support. I’m still waiting for a response, and it’s been 3 days? Please help. ### 1/5 — THE APP DOES NOT WORK *2024-05-27* The app updated and since then it will not connect to the account, it won’t let me create a new account, and it won’t even let me bypass the login so I can adjust the weights. ### 1/5 — Beware! *2024-05-15* I can’t use one of the dumbbells I ordered. Customer service experience is terrible. I’ve asked around and many people experience the same issues. Avoid at all costs. ### 2/5 — Looks like a great app but no sound *2024-05-08* Paid for a subscription but haven't been able to get the sound to work to be able to follow the instructors guidance. No response from support after two weeks. ### 1/5 — Utterly useless *2024-04-13* Let’s link an app that doesn’t work to a set of dumbbells?! Tried this App on three different phones, the app either won’t open or won’t connect to the equipment, dumbbells unusable! Whoever designed these needs a slap. Taking back to the store. ## Most critical reviews (10 lowest-rated) ### 1/5 — Where Are You Support *2024-11-09* Loved this when it worked, great workouts. We haven’t been able to log in to our system for months. Login doesn't work, you can't reset your password but they certainly continue to collect their subscription payment and since we can't log in we can't unsubscribe. We've tried to contact support but never get a response. A lot of money wasted on what used to be a great thing. ### 1/5 — Save your money *2024-11-06* This is a terrible brand terrible warranty and terrible product the only thing they did right was the idea these things stopped working app won’t even allow me to sign in now and no help from company or refund. I’m sure this company is already bankrupt or on the way ### 1/5 — Online services are gone *2024-10-23* For over two months I have not been able to login on the app. Server not found address not found server timed out every time. They have never replied to my emails to support. ### 1/5 — Dead weights *2024-10-11* You can’t log into the app anymore and the weights require the app. This sure was a lesson learned. What a waste of money and I can’t even get a refund. I’ll reach out to consumer protection but I’m assuming this company is defunct. ### 1/5 — Pointless *2024-10-09* App doesn’t work, can’t create an account, can’t use the functionality, a complete waste of time. Don’t use or buy the product. Pointless ### 1/5 — Dead as a dodo *2024-10-03* I just want to control my foam roller remotely. Can't sign in, can't retrieve password, can't set up new account. App is now just an error message generator. ### 1/5 — Bankrupt? *2024-09-10* The app no longer works, logged out of your account, cant log on, can’t create an account, and can’t reset your password. Looks like the backend system is no longer in place… maybe JAXJOX haven’t been paying their AWS bills? If you’ve recently bought a JAXJOX product you might want to request a refund while you still can. Several people seeing the same issues, just take a look at Trustpilot. ### 1/5 — Never has worked *2024-09-07* Wasted $400 on their weights and used them 1x. App controls weights, app never works. Avoid this brand ### 1/5 — App doesn’t work anymore *2024-08-20* I used to be able to use this app perfectly, I just tried to use it again after a while and says that the app is down and developers are aware of the issue, I assume it’s been like this for a while now looking at the comments! Really disappointed as I assume the app won’t come back! ### 1/5 — A response would be nice! *2024-08-10* App simply doesn’t work. Try to register for the first time and you get error messages. Even when you try to be smart and login in with the Apple ID. It states server busy. Website hopeless. Support haven’t responded at all. It’s a shame because the kit is nice, but a waste of time. ## Most praised reviews (10 highest-rated) ### 5/5 — Universal *2023-11-28* I use this at work during lunch I love it best invention I have a complete guy link my office ### 5/5 — Fantastic Home Gym! *2022-12-28, version 3.2.2* Absolutely love the interactive dumbbells and kettle bell! The app has a lot to offer for various workouts and the limited amount of workout programs (12 week strength training challenge is my favorite) come with fantastic workout trainers. I always enjoy seeing new updates when JAXJOX adds new elements. I love being able to play my personal music playlist in the background while my workout was playing on screen. The Feed.FM music is an AWESOME addition as well and both of these music features bring my workouts to the next level I’ve been waiting for. I’m excited about the future of JAXJOX and hope you continue adding new programs. Seems like there haven’t been any new programs in a long while. The JAXJOX system has completely ended my gym memberships and saved me countless time by working out at home with personal equipment! ### 5/5 — Mine won’t connect to my iPhone *2022-09-05* Only just bought this and it won’t connect to my iPhone **Developer response:** Hi millerlucy, please contact us at support@jaxjox.com and we will try to help resolve your issue. ### 5/5 — No sound *2022-08-25* The apps is good but there are no sound with the video if you are not connect to a Bluetooth device but still a 5 stars **Developer response:** Thanks for the review. We love hearing you like the app. Please contact us at support@jaxjox.com to see if we can help with the sound issue. Please check that the volume is turned on and not in silent mode. ### 5/5 — Wow what an improvement! *2022-05-31, version 3.0.1* Loving the new app! Feels premium and is very intuitive. The new For You page with recommended workouts is my favorite. So easy to find workouts tailored to my goals and equipment. ### 5/5 — Love the new app! *2022-05-27, version 3.0.1* The new app has made major improvements. I love the new designs and new interface. We also love the new classes they keep uploading. **Developer response:** Thank you, Jdohgh! We are glad to hear you are enjoying the new app. We are constantly at work trying to make this app even better over time. Thanks for being a user. ### 5/5 — Love the Kettlebell classes! *2021-08-10, version 2.1.0* I am a kettlebell novice and the JAXJOX app helped me learn how to us it properly. Looking forward to more programs in the future! ### 5/5 — Latest Update Fixes Bugs *2021-01-11, version 1.0.3* The latest update fixes some of the issue from earlier and I’ve loved having this since I got it at Christmas. I play the videos and have a great time and the app does all the work. Learning more about my workouts from the data really motivates me. ### 5/5 — Fitness Gods Deliver! *2020-12-10, version 1.0.1* I got the kettlebell and dumbbell. It basically replaced my whole home gym. Super pumped JAXJOX. Can’t wait for the interactive gym to arrive I get served up on my Insta all the time. ### 5/5 — An amazing experience and great workout Content *2020-12-08, version 1.0.1* I bought the JAXJOX kettlebell and Dumbbell. I was able to sync to the app with seconds with issues. I can see my data in real time and the trainers are amazing. Syncing to my TV was very easy and the products are amazing. I love the Fitness IQ metric but my favourite is the power metric for the strength workouts. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*