# Jaybird — user reviews > 945 indexed App Store user reviews of Jaybird by Logitech Inc., rated 4.70/5 from 5,527 ratings. - Source: https://appshunter.io/ios/app/jaybird/id1055470300/reviews - App overview in markdown: https://appshunter.io/ios/app/jaybird/id1055470300.md - Rating breakdown: 5★ 4,529 · 4★ 604 · 3★ 121 · 2★ 60 · 1★ 213 ## What do users think of Jaybird? Overall sentiment: negative **Pros** - 🚀 Customizable sound quality - 🔒 Secure Bluetooth connection - 👍 Comfortable and durable design - 👍 Useful app features (find my buds, presets) **Cons** - 🐛 Frequent app crashes - 🐛 Connectivity issues with app - 🔋 Battery life issues - 🐛 Buggy software updates **Commonly reported bugs** - App unable to connect to earbuds - App not compatible with latest iOS versions - Earbuds randomly disconnecting - Earbuds not charging properly **Most requested features** - Apple Music integration - Ability to adjust volume of audio prompts - Improved Bluetooth range - More color options for earbuds ## Newest reviews (19 of 945) ### 3/5 — Used for Years, App Has Gone Way Downhill *2026-06-02, version 4.0.9* I got my first Jaybirds in 2016. I got around to downloading the app in 2019. Everything was seamless until about 12 to 15 months ago. The app would crash every now and again. Now it crashes before it has a chance to fully open. I don’t understand how it continues to be available as-is. ### 1/5 — App Crashes - Update! *2025-08-23, version 4.0.9* Update! Uninstalled App, rebooted the iPhone & reinstalled. The App fully reset & it’s working again. Old review: Not surprised that an app that hasn’t been updated in e years has finally started to crash when trying to open it. Logitech bought Jaybird & have left it to rot on the vine. It’s a shame as my Vista 2s are good earbuds for running! ### 1/5 — App does not work *2025-08-18, version 4.0.9* Great headphones but no use for the app. It doesn’t even open anymore. Just a screen with the logo. I misplaced my headphones and can’t use the feature of the app to find them; which was a selling point in getting the headphones. ### 1/5 — Appli buggée *2025-08-11, version 4.0.9* L’appli plante au démarrage ### 1/5 — Jaybird vista 2 *2025-07-31, version 4.0.9* App constantly crashes. Headphones don’t fit ear even with the smallest ear pieces. Would not buy again. ### 1/5 — App crashes *2025-07-09, version 4.0.9* Every time I try to open it, the app never gets past the loading screen and crashes. This combined with the janky “tap to control” feature of my 2s means I can’t turn off the stupid “Ambient” feature and I get to listen to every slight breeze amplified over the sound of my music. ### 1/5 — This app doesn’t work *2025-07-01, version 4.0.9* I haven’t been able to open this app in about a year. It keeps crashing before it loads. Absolute waste of space! ### 1/5 — Inutilisable *2025-06-26, version 4.0.9* L’app ne se lance même pas ### 1/5 — App crashes when trying to open it. *2025-06-16, version 4.0.9* App crashes and I have no way to control my earbuds. Disappointed because I’ve had the same buds for years and am very happy with them but the app is required to locate the buds and adjust bass. ### 1/5 — Useless *2025-06-08, version 4.0.9* App crashes and won’t start for last year or so, so makes my vista 2’s pretty pointless as can’t configure them anymore. The battery life is also terrible, time to invest in some Apple air pods I think. ### 3/5 — Problemas com o app *2025-05-27, version 4.0.9* App bom, faltam algumas features, como a localização ativa, mas hoje 27/05/2025 o app não está abrindo, por favor resolvam ### 1/5 — No está andando la app *2025-05-27, version 4.0.9* No me esta andando la app, es solo a mí o le pasa al resto? ### 1/5 — Unusable *2025-04-30, version 4.0.9* App crashes on startup hasn’t been updated in 3 years ### 1/5 — Problema *2025-04-28, version 4.0.9* No me permite abrir la aplicación, se cierra antes de que abra. ### 1/5 — Crashes instantly *2025-04-21, version 4.0.9* I no longer have a way to execute any control through the app, no way to use the location services, etc. Attempting to open the app gives me the loading screen for somewhere between 1 and 15 seconds, then it closes without any further activity. ### 1/5 — Doesnt Work *2025-03-28, version 4.0.9* App crashes on startup ### 1/5 — Problem *2025-03-11, version 4.0.9* App is not working ☹️☹️☹️ ### 4/5 — Doesn’t even open *2025-02-03, version 4.0.9* App completely does not work. Opens for 3 seconds to a starting screen before closing Edit: I deleted and reinstalled it and now it works. ### 1/5 — Decent Buds, Mid-Level App *2025-01-21, version 4.0.9* UPDATE - JAN 2025 - App opens, but won’t connect to my ear buds. Ear buds still connect to my phone and play music, but I can’t change the EQ or other settings now. And no updates to the app since 2022? Did we lose another decent company to a buyout/merger??? ——————————————— I came from the X3/X4 generation, so the Vistas were something I had to get used to. I prefer connected buds for various reasons, but it’s unlikely JayBird will ever produce more, so it’s a moot point. My Vistas are good, but not nearly as loud or bassy as the X3/X4’s. They’re loud, but could be louder. Sometimes either bud has issues connecting to their container for charging, despite wiping down both sets of contact points (in case and on buds). I’m not sure what the issue is, but it’s frustrating. On both the X3/X4s and the Vistas, the right bud has problems staying in my ear, but that’s probably an anatomy issue and not on JayBird. Lastly, and the point of this review, is the maddening inability to turn off any sort of noise cancelling on the buds. You HAVE to have the option of using either active noise cancelling or a form of “noise bypass” that lets ambient noise in… or OFF. Can I get the option to disable noise cancelling or amplification OFF entirely, please? There’s a button combination on the buds that turns the noise cancellation/amplification on and I have randomly turned it on before on accident, which, if I had the option to disable it entirely, wouldn’t be a problem at all. I did not buy these for noise cancellation/amplification, I bought them for music in my ears. Please give us this option WITHOUT having to pick cancellation or amplification. ## Most critical reviews (10 lowest-rated) ### 1/5 — App never works *2026-04-27, version 4.0.9* The app is never able to connect to the Vista 2s ### 1/5 — Jaybird *2026-02-03, version 4.0.9* Can cannot with tons of difficulty, don’t purchase ### 1/5 — Won’t stay open *2026-01-24, version 4.0.9* This app was okay until today. Now it doesn’t seem to work at all. Not sure what choice you have though, it’s the app you need to control their headphones. ### 1/5 — Non-functional *2026-01-08, version 4.0.9* The iOS version of this app does not currently function and needs an update. ### 1/5 — Crashes on Open *2025-12-22, version 4.0.9* Inoperable app. C’mon Logitech ### 1/5 — No funciona *2025-12-12, version 4.0.9* En cuanto la enciendo e intento aparejar mis Vista 2 se cierra la aplicación. ¿Pueden por favor arreglarlo? ### 1/5 — No more updates ? *2025-12-12, version 4.0.9* Crash on boot. No update anymore ? As all settings are in app your Jaybird product will not be configurable at all. Think twice before buying earbuds from Jaybird. ### 1/5 — completely frozen *2025-11-13, version 4.0.9* apparently they stopped supporting this app, which is super cool since i paid $130 for the earbuds and now i can’t access any of the premium features that i paid for. ### 1/5 — App needs updating please *2025-11-10, version 4.0.9* Since moving to iOS 26 the app will no longer open. ### 1/5 — 设置eq的时候会闪退 *2025-08-24, version 4.0.9* 设置eq的时候会闪退 ## Most praised reviews (10 highest-rated) ### 5/5 — Need update please *2026-08-05, version 4.0.9* This good app just need lil tweak too app ### 5/5 — The app works as of 8/2/23 *2023-08-03, version 4.0.9* Idk why people are saying the app doesn’t work. The app works perfectly for me. I paired them with my iphone first before downloading the app and then I downloaded the app and there’s been absolutely no issues at all LOL. RIP jaybird you will be missed. At least you went out with a bang. The vista 2’s are one of the best truly wireless earbuds I’ve ever tried. Had the beats pro fit for a while and have been using the airpods pro for 2+ years before that but I always loved jaybird. Used the x3 and and x4 religiously before going to the airpods pro. I am glad I am back for the last product they will ever release 😌 ### 5/5 — Ayuda *2023-03-02, version 4.0.9* Los auriculares son excelentes, pero necesito ayuda porque se desconectan tras 5 minutos de uso con mi reloj garmin fenix 6. Gracias ### 5/5 — Great *2022-04-29, version 4.0.9* Good product great app ### 5/5 — Excelente app *2022-04-29, version 4.0.9* Bkn ### 5/5 — Amazing *2022-04-28, version 4.0.9* Simple and ready to use, full customization rocks ! ### 5/5 — Top *2022-04-27, version 4.0.9* Nejlepší sluchátka co se poměru kvalita / cena tyče. Zpracování aplikace a nastavení včetně zvukových profilu skutečně výrazně mění zážitek z poslouchané hudby nebo zvuku. Jediné co bych si přál je, kdyby Jaybird do budoucna implementoval kvalitní aktivní noise canceling. To je jediné co mi v tuto chvíli kazí jinak skvělý zážitek. ### 5/5 — 很多款式 *2022-04-27, version 4.0.9* 很棒 ### 5/5 — Great App *2022-04-25, version 4.0.9* No problem with this app. Does everything I need it to do. ### 5/5 — Very nice features *2022-04-22, version 4.0.9* I recommend this app that allow us to set up the right fit to listen our songs. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*