# JB Hi-Fi Mobile — user reviews > 122 indexed App Store user reviews of JB Hi by Telstra Corporation Ltd, rated 4.20/5 from 5 ratings. - Source: https://appshunter.io/ios/app/jb-hi-fi-mobile/id6449985960/reviews - App overview in markdown: https://appshunter.io/ios/app/jb-hi-fi-mobile/id6449985960.md - Rating breakdown: 5★ 4 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 1 ## What do users think of JB Hi? Overall sentiment: negative **Pros** - 💡 Bright LED lights quality - 👍 Support team responsive and helpful - ✅ App functions when it works properly **Cons** - 🐛 Sign-in failures and authentication errors - 🐛 Phone number validation rejects valid numbers (04 prefix issue) - 🐛 Account creation fails with 'details don't match' error - 🐛 App freezes and hangs frequently - 🐛 Login credentials work on website but not app - 🐛 Password recovery emails not sent - 🐛 Facial recognition and biometric authentication fails - ❌ Requires Telstra ID instead of JB HiFi account - ❌ No bill PDF or comprehensive invoice available - ❌ Limited payment methods (card only, no PayPal/Apple Pay/Google Pay) - ❌ Cannot upgrade/downgrade plans via app - ❌ Cannot access invoices older than 1 year - ❌ No way to cancel international calling packs - ❌ Cannot update payment methods - ❌ Misleading plan descriptions vs actual features - ❌ International roaming charges despite disabling data roaming - ❌ Unexpected charges and auto-renewals - ❌ Data usage tracking inaccurate - ❌ Missing contract information and payout details - ❌ Messaging send button greys out - ⚠️ Poor customer service and offshore call centers - ⚠️ Inconsistent information from support staff - ⚠️ No escalation or investigation of issues - ⚠️ Confusing interface and poor UX design - ⚠️ App only works for Telstra mobile customers - ⚠️ Doesn't work in New Zealand (requires Australian 04 numbers) - ⚠️ Inconsistent app behavior across devices - ⚠️ Slow messaging response times - ⚠️ Misleading sales practices in stores **Commonly reported bugs** - Sign-in fails despite correct credentials - Phone number validation incorrectly rejects valid numbers - Account creation error: 'details don't match our records' - App freezes and hangs on multiple screens - Password recovery emails not delivered - Facial recognition authentication fails - Credentials work on website but not in app - App displays incomplete monthly data (less than full month) - Data usage tracking doesn't align with recorded features - Messaging send button becomes unresponsive - Unexpected auto-renewal of roaming packages - Recurring data transfers causing unexplained charges - Card scanner temperamental with frequent errors - App fails to load services after login - Multiple account handling causes app to become useless - App reloads mobile number box repeatedly before settling - Payment page fails to load - Chat bot cannot understand basic English - App crashes on latest update **Most requested features** - Full bill PDF with detailed usage breakdown - Support for multiple payment methods (PayPal, Apple Pay, Google Pay) - Ability to upgrade/downgrade plans within app - Access to invoices older than 1 year - Easy plan cancellation options - Payment method update functionality - International calling pack cancellation feature - Accurate data usage tracking and reporting - Contract details and payout information display - Support for non-Telstra login methods (Google, Facebook) - Support for New Zealand phone numbers - Integration with existing JB HiFi accounts - Unified billing across Telstra and JB HiFi services - Dark mode option - Better messaging interface with reliable send functionality ## Newest reviews (16 of 122) ### 1/5 — Hopeless *2026-04-29, version 15.0.99180* Trying to get out of my prepaid service and transfer to another provider for half the cost for the same benefits and I have tried three times yet Jb Hifi has blocked the transfer every time without any reason I still have five days of prepaid credit on the number I am trying to transfer but every time I try and look for technical assistance at tees me towards Telstra I cannot get a hold of a human to find out whether I need to put telstra or Jb Hifi as the existing provider what a mess ### 1/5 — Difficult to get bills *2026-04-15, version 15.0.99180* Since the change to the new billing system i no longer receive invoices by email. Now need to go into the app but it doesn’t let you share the invoice. ### 1/5 — Cannot create account *2026-04-02, version 15.0.99180* Can't get past anything without an account, even asking for help! ### 1/5 — Texted me at 5am! *2026-03-26, version 15.0.99180* Woke me up by sending me an sms at 5am Just to say i paid my monthly bill I knew that already! ### 1/5 — Payment *2026-03-19, version 14.1.96932* This app fails at logging you in. So anytime you have to pay a bill you have to spend a good hour with customer service. So close to moving from provides ### 1/5 — Expensive with little features *2026-03-18, version 14.1.96932* No web interface, expensive, no overseas calls included, expensive roaming, ### 1/5 — Apps not even for Nz *2026-03-08, version 14.1.96932* Asking for a Aus number and not even giving us an option to change country. ### 1/5 — Not useful and most links goes back to your payments *2026-03-03, version 14.1.96932* Can’t tell when I started the service nor when my contract ends! Which is something I wanted to know. I know I still have my credit from previous connection but their invoices never shown, so I cannot claim my money back. ### 1/5 — Unable to create account *2026-02-05, version 14.1.96932* For any mobile numbers entered, an error appears that states the number starts with 04, even if it clearly does not. ### 1/5 — Can’t create an account *2026-01-21, version 14.1.96932* I enter my own name, DOB and phone number only to see a message “The details entered don’t match our records. Please check the account details and try again.” ### 1/5 — Bad interface *2026-01-19, version 14.1.96932* The worst interface, difficult to explore, 0 intuitive ### 1/5 — Billing system *2026-01-06, version 14.0.96919* The billing system is very poor. No actual bill PDF statement, only what we owe. We a constantly told no to make payments through message links but that is the only option give. I like to pay bills through my bank system. I will report to consumer protection. Ask their advice. ### 1/5 — No internet *2026-01-05, version 14.0.96919* No information on app re modem ### 1/5 — Misleading *2026-01-03, version 14.0.96919* JB sell these plans as if they are an extension of Telstra, over a 24 month plan. But there are 2 key things that are different. International calls are not included and not even available at an extra cost without adding a pack for at least $10 a month. And satellite messaging is not available at all. ### 1/5 — scammers *2025-12-29, version 14.0.96919* they are scammers bro avoid, expensive plans and awful customer service. deceitful ### 1/5 — Haven’t been able to login to app ever *2025-12-23, version 14.0.96919* Rubbish ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible app *2026-08-20, version 16.0.102355* Can’t even get onto the app the sign in is completely horrible. using the exact same details as on the web and still saying doesn’t match from the records, have no clue how this app has almost 5 star rating ### 1/5 — Difficult to get bills *2026-08-17, version 16.0.102355* Since the change to the new billing system I no longer receive invoices by email. Now need to go into the app but it doesn’t let you share the invoice. ### 1/5 — Not NZ Applicable *2026-07-27, version 16.0.102355* App is just about as helpful in NZ as the in store service ### 1/5 — Garbage service since Telstra *2026-07-12, version 16.0.102355* Features that used to be standard inclusions on any mobile plan now seem to require intervention and separate billing. Especially noticeable when travelling. Why are JB trying to be a telco? Service is terrible. ### 1/5 — 04 mobile phone *2026-07-10, version 16.0.102355* Remove your app from nz store or allow to enter nz phone number. ### 1/5 — Just use the web *2026-07-03, version 16.0.102355* Putrid app! Reset my password multiple times online but the app refuses to accept it. Waste of time and effort ### 1/5 — Zero stars *2026-06-06, version 15.0.99180* Fails “Something went wrong” message every time I open it. Gets the prize for the most useless app in the store. ### 1/5 — BAD APP *2026-05-17, version 15.0.99180* Waste of time ### 1/5 — Terrible! Needs fixing *2026-05-07, version 15.0.99180* I put in my password in the app to sign in and it says it is incorrect even though it 100% correct. The app doesn’t have the actual job-hi-fi shop on it! Bad app needs major fixing ### 1/5 — Wow how worthless *2026-05-04, version 15.0.99180* How do you make an app that’s almost impossible to login to it’s quicker to use the website. Awful app design good job Telstra ## Most praised reviews (10 highest-rated) ### 5/5 — JB Hi-Fi Mobile plan *2026-08-17, version 16.0.102355* I am very happy with JB Hi-Fi mobile plan. ### 5/5 — Excellent service *2026-06-06, version 15.0.99180* We went to your Caringbah store to buy a new phone today. We were served by a young man named Nelson. We would like to thank him for the outstanding service provided, it was a pleasure to deal with such a wonderful young man. ### 5/5 — LED lights *2026-02-14, version 14.1.96932* Very bright and amazing ### 4/5 — App is easy to use *2023-11-25, version 2.0.68803* The support team is nice and responsive ### 3/5 — Only for mobile account holders *2025-09-27, version 12.2.92727* This app is only for Telstra mobile customers; it does not allow you to shop JB HiFi (which is why I downloaded it). ### 3/5 — Miss *2025-02-09, version 9.0.85673* PDF ### 3/5 — App works *2025-01-21, version 9.0.85673* Update your OS before calling Apple. Don’t rely on automatic updates. You have to do it manually on your phone. ### 3/5 — Mr *2023-10-28, version 2.0.68803* Apps is decent but glitches and doesnt work with face id on iphone ### 2/5 — I thought that this was for browsing the products and stuff *2026-01-24, version 14.1.96932* . ### 2/5 — Not that good *2025-11-29, version 13.0.94258* Not a good experience. Card scanner is temperamental and often seems to have an error when l logon. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*