# JBT Digital Banking — user reviews > 25 indexed App Store user reviews of JBT Digital Banking by JONESTOWN BANK AND TRUST COMPANY OF JONESTOWN PENNSYLVANIA, rated 4.80/5 from 2,165 ratings. - Source: https://appshunter.io/ios/app/jbt-digital-banking/id1604434516/reviews - App overview in markdown: https://appshunter.io/ios/app/jbt-digital-banking/id1604434516.md - Rating breakdown: 5★ 1,901 · 4★ 140 · 3★ 46 · 2★ 19 · 1★ 59 ## What do users think of JBT Digital Banking? Overall sentiment: mixed **Pros** - 👍 Easy to set up - 👍 Friendly and helpful employees - 👍 Convenient mobile banking - 👍 Great overall banking experience **Cons** - 🐛 App crashes and glitches - 🐛 Difficult to make payments - 🐛 Incompatible with older devices - 🤔 Confusing app layout and navigation **Commonly reported bugs** - Unable to link debit card or bank account - Inability to access account due to iOS version requirement - Transactions not loading properly **Most requested features** - Ability to make one-time payments without opening an account - Improved check deposit functionality - Separate account view instead of combined transactions ## Newest reviews (5 of 25) ### 3/5 — Less is more *2026-02-05, version 3.30.2* Things are more complicated than necessary. ### 3/5 — Payments *2026-02-03, version 3.30.2* Mailed check payments take a long time to get to companies and occasionally late. ### 4/5 — New format *2022-07-30, version 2.43.0* The new format of the app isn’t as user friendly as the previous version. The initial user screen combining all transactions leads to confusion. I prefer to see my accounts separately. ### 2/5 — Unfortunate “upgrade” *2022-05-17, version 2.40.0* I prefer the old App. Hands down. This is harder to read but does give more detailed information. Minor glitch when first downloaded. It said I didn’t have any accounts. Seems to have righted itself. Hard to believe you would update if the new app has these glitches. Very frustrating. ### 5/5 — Yeah this update is awful *2022-05-17, version 2.40.0* Every time you guys update stuff you mess it up, why not just leave well enough alone ## Most critical reviews (10 lowest-rated) ### 1/5 — It’s now even worse than I thought *2025-10-20, version 3.27.0* Originally it wouldn’t let me link my debit card or my bank to apple or Cashapp, and now I can’t even spend it so now there’s money in my account that I can’t even touch and the support isn’t even the slightest of help, I told them a question a week ago… still no response? ### 1/5 — Bank *2025-09-13, version 3.27.0* M&T way smoother you are over complicated ### 1/5 — Very difficult to use *2024-11-08, version 3.17.0* If JBT is going to service loans then make setting up online payment easy. You should not try to force someone to open a banking account. There should nit be a million step process to complete it. Every other account has online bill pay that you can use without all these hoops to jump though. I will never open an account because of this. The people are nice but in this day and age their online services are terrible forcing your to use a stamp or wast time driving to the bank. Rediculous. ### 1/5 — Zero star rating *2024-04-14, version 3.5.0* I cannot update my mobile app because ISO 16 is not available. I am current on ISO updates with 15.8.2. So I can no longer use JBT Mobile Banking because it is only comparable with an OS that is not available. Thanks for making banking so much easier by making me come in to a branch to do my banking. Zero star rating! GJ Oberst ### 1/5 — Unable to use new update *2024-03-21, version 3.4.0* Unfortunately I can no longer access my account because my phone doesn’t have an iOS 16.0 update. So now I cannot use the JBT app ### 1/5 — Make payment *2023-03-30, version 3.1.0* I would like to make a one time payment for my account and your site does not give me that option ### 1/5 — Terrible *2023-03-21, version 3.0.1* These people will make paying your note as difficult as humanely possible. I read them my account number directly off of THEIR provided pay slips. They can’t find me. Then they tell me to go in person to make a payment. What’s the app for? Where’s customer service? Why can’t I be let in the app to GIVE YOU MONEY? ### 1/5 — Too much junk *2022-05-14, version 2.40.0* A very confusing page. Couldn’t find transactions. Now only for May. Where is April or any other month? Why mess with what you had? Old people do not need confusing pages! ### 1/5 — Unusable since updating *2022-05-14, version 2.40.0* All I can see is my balance ever since I updated. When I try to look at transactions it just tells me it failed to update. If your gonna make me upgrade to a different app. At least make sure it works as well as the old one! ### 2/5 — Suboptimal *2025-09-10, version 3.27.0* This application is unable to automatically detect the check and amount. I am able to deposit one check and then must log out and re-login to deposit another check as the app hangs up. Every time I present a check to the application it gives me the same message which must be cleared before taking the photo. Love the bank - dislike the app. ## Most praised reviews (10 highest-rated) ### 5/5 — Partner *2026-07-08, version 3.35.1* A great bank. ### 5/5 — Happy *2025-12-09, version 3.29.0* Love it! ### 5/5 — JBT *2025-12-02, version 3.29.0* this app is pretty easy to set up but if it doesn’t work for you like what happened to me i suggest redownloading the app and in rolling again if you have this problem ### 5/5 — Great app, great bank *2025-09-29, version 3.27.0* A very up-to-date, and keeps getting better mobile banking app. ### 5/5 — Deputychief42 *2025-09-23, version 3.27.0* Excellent!!!! 👍👍 ### 5/5 — My switch to JBT *2024-07-03, version 3.13.1* Pleasure to bank at and do business with. Great helpful employees! ### 5/5 — THE BEST BANK EVER! *2024-05-30, version 3.12.0* This is the easiest bank I have ever dealt with over my long years of banking! JBT is close by, friendly and if you have any issues the Grantville branch has helped me with 2 major issue! They helped me out timely and with great ease and so friendly! Your group of employee’s are so friendly and they call you by your first name when you come up to their window which I really like! Makes you think they are really interested in you as a customer and not just your money! THE BEST BANK EVER! Frances Flanagan ### 5/5 — JBT app rocks! *2024-03-12, version 3.10.3* This app has made doing banking for my business easy! I can deposit checks, check balances and much more. Thanks ### 5/5 — Revies *2023-10-09, version 3.6.0* Love being able to do all this from home since I am legally blind and can’t drive ### 5/5 — JBT Bank *2023-03-24, version 3.1.0* Love JBT bank. Great service and always helpful. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*