# JCPenney – Shopping & Coupons — user reviews > 682 indexed App Store user reviews of JCPenney by Penney OpCo LLC, rated 4.70/5 from 518,692 ratings. - Source: https://appshunter.io/ios/app/jcpenney-shopping-and-coupons/id925338276/reviews - App overview in markdown: https://appshunter.io/ios/app/jcpenney-shopping-and-coupons/id925338276.md - Rating breakdown: 5★ 421,545 · 4★ 70,573 · 3★ 15,011 · 2★ 3,441 · 1★ 8,122 ## What do users think of JCPenney? Overall sentiment: negative **Pros** - 👍 User-friendly app - 🚀 Fast and responsive - 💳 Convenient in-app purchases - 💳 Rewards program integration - 🛒 Seamless in-store pickup **Cons** - 🐛 Buggy and unstable - 🔍 Poor search functionality - 🤷‍♀️ Inconsistent user experience - 💰 Nonrefundable fees - 🤬 Terrible customer service **Commonly reported bugs** - App crashes frequently - Incorrect item availability information - Shipping and order tracking issues - Account login and password problems **Most requested features** - Dark mode option - Improved search and filtering - Better in-app notifications - Ability to manage rewards and account details ## Newest reviews (12 of 682) ### 2/5 — Impossible online shopping lately *2026-08-24, version 11.49.2* For some reason for the last month and a half, I have not been able to check out online. I have used PayPal for the last few years and all of a sudden it won’t work. I have tried a credit card And it won’t work. Customer service was no help at all. Tried to explain it. They just didn’t understand. I guess I’m done with JCPenney. ### 2/5 — Tall men *2026-08-24, version 11.49.2* The world is not all composed of short men and big men . We need some tall men’s clothes. why don’t any company carry them? ### 3/5 — Like to see more St John’s Bay tops in New Braunfels store *2026-08-21, version 11.49.2* I would like to see more St John’s Bay tops in stores . I don’t like to ship because it forces you to buy more for free shipping when at that time there may not be anything available that you want . Missed a lot of buying because of this. ### 1/5 — Store pick up only no curbside *2026-08-14, version 11.49.1* They state that they offer curbside. I went to do my curbside pick up performed all the tasks on the app as required. Then after 15 minutes it auto canceled. So I did I’m the request again. Again after 15 minutes it auto canceled again! So I u loaded the kids and drudged into the store. The 2 women at the counter were just talking and took their slow time to acknowledge I was even in line. When the employee processed my pick up order the individuals on the walkie talkie started talking about curbside pick ups. Did anyone get the curbside call. The response was no they canceled! OMG I hope they were not talking about me. The only reason I even shopped at JCpenney is because I needed a uniform top for my daughter. You can bet I placed an order from French toast and kohls for delivery so I do not have this issue again. This store is definitely going down hill fast. Service is very poor. ### 2/5 — App up date *2026-08-14, version 11.49.1* Just updated the app Abaolutely nothing works Pulls up items and freezes on pictures, when tapped blank screen Turned phone off and back on ### 1/5 — Locked account *2026-08-13, version 11.49.1* Raya Zephyr Pax-Hall ### 1/5 — Never *2026-08-13, version 11.49.1* Never In Stock of What Is Needed ### 1/5 — I can’t unsubscribe *2026-08-12, version 11.49.0* Why I can’t unsubscribe I hate receiving your emails and texts everyday at every hour Unsubscribe me ### 1/5 — This app sucks *2026-08-12, version 11.49.0* This app sucks. Can’t login into the app but can on the safari and other web browsers perfectly fine. Already offloaded, updated my phone and turned my phone off. Still can login. So all in all, this app sucks. ### 2/5 — Please focus on the app experience! *2026-08-11, version 11.49.0* I have always loved JCP. It’s a nostalgic store that I find to have products with exceptional quality for the money. However, this app has got to improve. It’s basically the mobile website with a wrapper. The old app used to be so much better. It should feel like a built for shopping app, it should not have latency, and it should have more functionality and just feel more intentional and immersive. The current app discourages me from shopping with JCP, it’s not fun or nice to use at all. ### 1/5 — TV commercial 8-2026 *2026-08-11, version 11.49.0* Not impressed!👎👎👎 ### 1/5 — Your shipping carrier *2026-08-08, version 11.49.0* Whenever I order from JCPenney’s to shipped to my home, I never received the product if I have it shipped to the store I will but sometimes when you try to ship it to the store, it will not let you on your app so I rate you nothing. This happened to me five times so far. ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst bill pay on planet *2026-09-03, version 11.50.0* They want you to get stuck with late fees by making their bill pay credit card pay ridiculous. It’s 2026 maybe update your software ### 1/5 — I can't log in *2026-09-03, version 11.50.0* How can I login? ### 1/5 — Horrible customer service *2026-08-30, version 11.49.2* Curbside side order placed- received ready for pick up alert, parked and checked in as per usual only to get notified my order wasn’t available for curbside. (Still haven’t gotten that 100$ order) the following order placed for curbside pick up - the received alert stating it shipped ? RIDICULOUS ### 1/5 — I hate new logins *2026-08-28, version 11.49.2* Every time the app is updated, a new login/ sign on method is forced on you. Im now locked out of my account and have to go in the store to pay. ### 1/5 — Lowered my limit *2026-08-25, version 11.49.2* They lowered my credit limit for absolutely no reason always paid on time , always paid more than the minimum, horrible customer experience, spent an hour looking around picking items and this made me leave my bags because it’s humiliating to get declined at the register , my account will be closed today . ### 1/5 — Broken *2026-08-24, version 11.49.2* I did the update now this app is broken. Product pages don’t download. I tried restarting my phone, still not working. I tried deleting the app, still not working ### 1/5 — Doesn’t work *2026-08-24, version 11.49.2* I can’t get the app to work. Trying to see if there are coupons before we go to the store. It keeps telling me there’s no Internet. Very frustrating. ### 1/5 — Caused registers to crash *2026-08-22, version 11.49.2* Used the app today at JCPenney and it crashes every register we tried at. After the third time we left without Neo bf able to purchase anything. We returned a couple hours later and the employee said she could not scan the app because it was causing the registers to crash. ### 1/5 — Terrible Service *2026-08-22, version 11.49.2* I came to pick up a curbside pickup, I waited for thirty minutes to get a message saying that I had to go into the store and pick up the items. Only to wait another forty minutes in line because JCPenney had only two sales associates working the sales line and one sales associate working the JCPenney exchange/pickup line. Only to be met by a rude sales associate. Terrible Service ### 1/5 — Total Frustration *2026-08-16, version 11.49.1* Awful ## Most praised reviews (10 highest-rated) ### 5/5 — Easily to navigate *2026-09-01, version 11.50.0* The app is better than most very easy to access and shop ### 5/5 — Jcp.com customer service is awful *2026-08-31, version 11.49.2* If you call jcp.com customer service they will give you bad information. They caused an issue with a return that has caused me so much stress to sort out, and only a manager in the store was able to help me resolve it. It shouldn’t have had to be that hard to return an item and get the full amount of money back I actually paid. I won’t shop online with them again unless it’s an in store pickup. ### 5/5 — Best store in the business *2026-08-27, version 11.49.2* Usually find what I'm looking for friendly staff great service ### 5/5 — Still Number 1 *2026-08-27, version 11.49.2* One of the best remaining department stores left. Their clothes are great good quality and true size. ### 5/5 — Easy shopping *2026-08-15, version 11.49.1* Love to shop on JC Penny’s Excellent clothes for my kids, grandkids and great grandchildren ### 5/5 — White and pink Nike *2026-08-11, version 11.49.0* I love them the fit is great and they feel so comfortable I can’t wait to order my next pair ### 5/5 — Shop *2026-08-11, version 11.49.0* Best bargain to shop for all you needs! ### 5/5 — Reliable! *2026-08-07, version 11.49.0* JC Penny has always been the best for reliability:) ### 5/5 — Nana *2026-08-06, version 11.49.0* JCP ### 5/5 — Mike T *2026-08-05, version 11.49.0* Ok 👌 🌸 Capricorn I will be back ASAP When I’m able because I’m looking 👀 forward to do some shopping 🛍️ l love today’s great Sales on men’s clothing.. I know I missed out on some sales but keep making my day 💞 Mike T --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*