# JD.ID Online Shopping — user reviews > 50 indexed App Store user reviews of JD.ID Online Shopping by Jingdong Indonesia Pertama, PT, rated 4.29/5 from 547 ratings. - Source: https://appshunter.io/ios/app/jdid-online-shopping/id1060471174/reviews - App overview in markdown: https://appshunter.io/ios/app/jdid-online-shopping/id1060471174.md - Rating breakdown: 5★ 398 · 4★ 51 · 3★ 19 · 2★ 19 · 1★ 60 ## What do users think of JD.ID Online Shopping? Overall sentiment: mixed **Pros** - 🚀 Fast delivery and shipping - ✅ Authentic and original products - 💰 Good prices and frequent discounts - 🎁 Free shipping promotions - 👍 User-friendly interface and easy navigation - 📱 Variety of products available - ⭐ Reliable product quality **Cons** - 📞 No call center for customer complaints - ❌ Poor customer service responsiveness - 🚫 Lack of transparency in promotions and rewards - 📦 Inconsistent shipping times - 🔄 Difficult order tracking - 💳 Confusing payment process - 📧 Unsubscribe issues with newsletters - 🐛 App crashes and image loading failures - ⚠️ Sold-out items still purchasable without notification - 🔙 Refund policy not honored despite terms **Commonly reported bugs** - Images not loading in app - iOS app crashes on voucher pages - Address format validation errors - GoPay payment connection issues - SMS reception problems - Duplicate credit card charges - App notifications spam **Most requested features** - iPad app with full landscape orientation support - Improved customer service response time - Better order status notifications - Clearer promotion and reward communication - Enhanced payment gateway integration ## Newest reviews (13 of 50) ### 3/5 — tdk ada call center klu mau komplen bahaya *2021-11-14, version 6.6.1* bahaya krn tdk ada call center apabila ada kendala secara barang yg di jual barang mahal semua ### 2/5 — Hadiah tidak transparan *2021-01-10, version 6.2.4* 200 pembeli pertama dapat hadiah, tapi tidak ada pemberitahuan jelas dapat atau tidak, dapat atau tidak dapat jelaskan didepan, sehingga pembeli kalau beli dapat penjelasan tegas, bukan diimingi2 hadiah tapi tanda tanya. Kecewa ### 4/5 — Pengiriman Biasanya Cepat *2020-11-26, version 6.1.8* Agak inkonsisten. Seringnya cepet tp bbrp kali lama dan susah untuk trackingnya. ### 2/5 — bad *2020-10-27, version 6.1.4* respin customer service lambat. Keluhan pelanggan juga jarang direspin sekarang ### 2/5 — Proses pembayaran kartu kredit membingungkan *2020-09-01, version 6.0.8* Pada saat proses bayar menggunakan KK, user interface membingungkan ### 2/5 — IPad version please… *2020-08-18, version 6.0.6* Online markets need to realize that there are iPad users that also shops online. We need apps that can utilize the full capabilities of the device: - portrait AND landscape orientation layout - not this ugly scaled up version of the phone app - biometric sign ins ### 2/5 — Gopay *2020-05-02, version 5.27.0* Nggak bisa konek ke gopay, nggak bisa nerima sms aneh banget. Kzl. ### 2/5 — Gambar tidak keluar di apps *2019-10-11, version 5.14.0* Gambar tidak keluar di apps ### 4/5 — Suggest *2019-09-06, version 5.12.0* Please make your application suit with iPad ### 5/5 — Gud online store *2019-08-01, version 5.9.0* Ku banyak pesan disini dan semua brg nya bagus sesuai deskripsi sama brg kirim cepat ### 5/5 — Always good *2019-07-25, version 5.9.0* Good price good delivery time ### 5/5 — best option for online grocery *2019-06-28, version 5.8.0* The easiest way to do grocery shopping and they always have the best to offer not to mention when you shop around the paydays ### 5/5 — Sangat puasssssss *2019-06-24, version 5.7.1* Dijamin ori ## Most critical reviews (10 lowest-rated) ### 1/5 — Barang yg sold out bisa dibeli dibayar *2020-11-30, version 6.2.0* Dan tidak konfirmasi barangnya habis atau memberi kabar, harus sampai ditanya baru bilang barangnya habis, ampas ### 1/5 — Cs payah *2020-07-14, version 5.29.0* Custumer service payah sekali Jelas3 barang harusnya bisa direfund. Tetapi selalu bilang tidak bisa. Padahal di term and conditon di aplikasi boleh dikembalikan dalam waktu 7 hari. Tanpa syarat. Berhati hati lah kalau membeli di jd id ### 1/5 — Kiriman akhir2x ini lambat *2020-05-06, version 5.27.0* Kiriman ke Cinere yang tadinya besok hari sampai jadi 5 hari. Penurunan kecepatan kirim. Kalau alasan Covid-19 tidak juga, karena belanja daring lainnya konsisten dengan waktu kirim. ### 1/5 — Barang belum dikirim *2020-03-21, version 5.23.0* Saya masi menunggu barang saya dikirim. Dipesan 3 hari yang lalu tidak ada respon dari seller. ### 1/5 — King of spam *2020-03-13, version 5.23.0* Aplikasinya nyepam notif terus sampah ### 1/5 — Can't stop the newsletter *2020-03-05, version 5.22.0* There is no way to stop the email newsletter. The unsubscribe link doesn't seem to stop despite we asked to do so. ### 1/5 — Parah *2019-11-16, version 5.16.1* Katanya bebas ongkir minimal belanja 90k tapi masih kena ongkir. Dari member silver tiba- tiba melorot ke member perunggu lagi. ### 1/5 — Kecewa *2019-06-22, version 5.7.1* Voucher saya tidak diterima sampai hari ini, email udh dikirim tapi gak ada tanggapan lebih lanjut. Kartu kredit saya tercredit 2x tapi vouchernya hanya 1x dikirimkan. Dari sebelum lebaran sampai saat ini tidak ada tanggapan. Mengecewakan, saya tidak akan gunakan Jd.id lagi. ### 1/5 — Aplikasi untuk iOS error *2019-05-11, version 5.5.1* Sejak update ke versi terbaru, app JDid di iOS sy jadi ga bisa buka halaman voucher Hokben, dll. Tolong benerin. ### 1/5 — Thought and trusted I got original goods but ... *2018-10-02, version 4.1.0* I bought iPhone replacement battery last month and I got what I expected. Because of excellent experience, I bought another as we have same type but got a double power battery. The second was not as I expected I contacted the chat center and was asked to file after sale. But the after sale was not as expected no response within 24 hours, leaving me in a confused feeling whether I have to return the item and get refund or other things ... Hope it will get attention ... ## Most praised reviews (10 highest-rated) ### 5/5 — Great app!! *2021-03-25, version 6.3.5* Ini app mantep banget! Di Kirim dalam hari yg sama. ### 5/5 — Nona *2020-11-15, version 6.1.7* Barang sesuai dengan yg ori, mantap jiwa ### 5/5 — CMHO *2020-11-13, version 6.1.7* Reliable in product quality and process of delivering the product to customers. Keep up the quality and trusted reseller. ### 5/5 — Sangat memuaskan recommended *2020-09-24, version 6.1.0* Sudah berkali2 belanja di JD id Ok banget terutama discount nya. Thx JD id ### 5/5 — Quality *2020-05-22, version 5.27.0* Terus berikan pelanggan barang” Ori... ### 5/5 — Jdid the best *2020-04-18, version 5.26.0* Suka banget belanja di jdid bikin ketagihan...gratis ongkir, pengiriman cepat banget. Love jdid ### 5/5 — marketplace *2020-04-17, version 5.26.0* tampilannya enak dilihat, mudah untuk mencari dan mensortir barang, sering ada promo dan suka dapat gratis ongkir ### 5/5 — top seller *2020-03-31, version 5.25.0* top seller ### 5/5 — Seseorang *2020-02-23, version 5.22.0* Ya gitu ### 5/5 — Pengiriman *2019-08-08, version 5.10.0* Mohon ditingkatkan kecepatan pengiriman barang nya, trimakasih --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*