# Jefferson Bank - Mobile — user reviews > 30 indexed App Store user reviews of Jefferson Bank by Central Bancompany, rated 4.87/5 from 2,989 ratings. - Source: https://appshunter.io/ios/app/jefferson-bank-mobile/id424067435/reviews - App overview in markdown: https://appshunter.io/ios/app/jefferson-bank-mobile/id424067435.md - Rating breakdown: 5★ 2,579 · 4★ 252 · 3★ 43 · 2★ 5 · 1★ 5 ## What do users think of Jefferson Bank? Overall sentiment: neutral **Pros** - 👍 Easy to use - 🚀 Convenient banking experience - 🔒 Secure with fingerprint login - 💡 Great app updates - 👍 Helpful customer service **Cons** - 🐛 App crashes and issues - 🔍 Lack of features and functionality - 🔍 Outdated and poor user experience **Commonly reported bugs** - App crashes and becomes empty - Authentication issues after updates **Most requested features** - Digital card viewing - Improved FAQs and in-app support ## Newest reviews (14 of 30) ### 5/5 — Great work *2020-04-14, version 4.3.2* Appreciate having my secure info available when I need it. ### 5/5 — J bank *2020-03-24, version 4.3.0* I have bank here for 50 plus years I love this bank and the employees you will never lose me! Thanks ### 5/5 — Great app! *2019-12-05, version 4.2.5* Nice hometown bank! ### 5/5 — Great App *2019-10-17, version 4.2.5* Great App ### 5/5 — Great App, Great Bank *2019-10-16, version 4.2.5* Jefferson Bank has had my business for a long time. Their app gets updated regularly and they listen to every issue I’ve pointed out. The people at the bank are great. You actually get to talk to someone at the bank vs a call center across the world. ### 5/5 — Customer service *2019-07-22, version 4.2.4* Great staff and willing to go the extra mile. ### 5/5 — Modern and easy to use! *2019-06-10, version 4.2.3* Love banking with a local bank that has great technology. Keep up the good work! ### 5/5 — Great update *2017-04-03, version 3.3.1* The new update is great. It used to crash but it works now. ### 5/5 — Great! *2016-05-24, version 3.1.1* Works great! ### 5/5 — 😃There are probably a LOT more users who haven't posted a review. *2014-09-06, version 2.2* I've been using this app successfully for several years and have found it to be very helpful, particularly with regard to check deposit$. Having relocated away from a convenient branch, I find myself staying with Jefferson Bank because of the convenience and ease of banking online. It's not unlikely that I'll ever close this account. ### 5/5 — Amazing *2013-04-18, version 2.0* Fast quick efficient love this app! ### 5/5 — Great! *2012-01-05, version 1.0* It's super easy to use and navigate. It's so convenient as well! Super awesome! :) ### 5/5 — Great app *2011-11-11, version 1.0* This is a great app does it all, Enjoy ### 5/5 — Great App for Banking Anywhere *2011-06-04, version 1.0* As a customer of Jefferson Bank, this is a great app to connect me to my money no matter where I go. I prefer this app to using the mobile web site as it is easier to use and doesn't require you to open and close a window in safari. Easy to view balances, make transfers, etc. Great job Jeff Bank! ## Most critical reviews (10 lowest-rated) ### 1/5 — No app *2025-02-19, version 4.9.94* App crashed. Reinstalled. App was empty. Grrr ### 1/5 — You will be charged a monthly fee *2023-10-03* They will charge you a month see for to use this app. Not worth it at all! Look for a better bank that pays interest each month instead of charging you. **Developer response:** Hi there! We’re happy to share our app is completely free to download and use. We don’t charge customers a fee to use this app. If you have any questions about fees you may be receiving, we’d be happy to help! Feel free to give us a call at (866) 236-8744 and we can look into this further for you. Thank you! ### 1/5 — Use to Be Great *2012-10-23, version 2.0* The Jeff Bank app worked great until the last update & now it indicates my authentication information is incorrect. I can get into the site through the main web page, so I know I have my sign-in information correct. ### 2/5 — Needs serious improvement if they want to compete *2025-05-03, version 4.9.96* I can’t even view my card digitally, the FAQS link is broken, there is zero help on the app. Compared to my other banking apps this is antiquated and poor. ### 2/5 — Finger print *2018-01-12, version 3.3.5* Since recent update unable to use finger print to open app. Central Bank works fine but not Jefferson Bank. ### 3/5 — Jefferson bank app crashed *2025-02-21, version 4.9.94* App crashed. Reinstalled. App was empty. Grrr Called for help was told to uninstall it and reinstall. App still empty. All I get are the logo words Jefferson bank, don’t even show the JB picture logo. I need help but doesn’t seem to be any help. Suggestions? Or I will daily call bank to see what has gone through. Now I don’t even have a statement. Should I change banks? Any help possible? ### 5/5 — Mobile service *2026-05-08, version 4.9.99* I love my Jefferson Bank and I love their mobile services ### 5/5 — My banking experience *2024-10-18, version 4.9.94* I absolutely love your app! It is so easy to use and I am able to use the fingerprint which is awesome! Thanks for making my banking experience so much easier! Jacob Stokes is the absolute best to work with! He has helped me with some issues and took the worry away! Thank you again Jacob!!! ### 5/5 — Service *2022-11-21, version 4.8.90* Excellent ### 5/5 — You’ve come a long way! *2022-09-13, version 4.8.80* It was 1960, you had to carry around a “savings book” that you had to Hans carry to the back to make a deposit that was all done by hand. They stamped your book with your balance, and dare you not loose the book. Banking has come a long way. I live online banking where everything can be seen and done, all on line with a click and an enter. I love it! ## Most praised reviews (6 highest-rated) ### 5/5 — Jefferson Bank *2021-12-02, version 4.8.2* Very pleased with JB in all aspects. Mobile, phone and direct transactions! ### 5/5 — Love my bank. They understand me and my shortcomings most of the time *2021-11-05, version 4.8.2* Stop ### 5/5 — Performance review *2021-10-02, version 4.8.1* I am not very technical advanced this app was very easy for me your staff is wonderful very helpful in my time of need if I can operate this app I believe anybody can thank you for all your help and patience!! ### 5/5 — Best bank *2021-07-23, version 4.7.4* Best bank best app best online Best bank for 30 years ### 5/5 — Love the app! *2020-05-18, version 4.3.2* Have never had any problems! ### 5/5 — My banking experience *2020-04-17, version 4.3.2* I absolutely love your app! It is so easy to use and I am able to use the fingerprint which is awesome! Thanks for making my banking experience so much easier! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*