# Jefferson Bank Mobile — user reviews > 248 indexed App Store user reviews of Jefferson Bank Mobile by Jefferson Bank, rated 4.68/5 from 787 ratings. - Source: https://appshunter.io/ios/app/jefferson-bank-mobile/id875333398/reviews - App overview in markdown: https://appshunter.io/ios/app/jefferson-bank-mobile/id875333398.md - Rating breakdown: 5★ 619 · 4★ 48 · 3★ 26 · 2★ 12 · 1★ 21 ## What do users think of Jefferson Bank Mobile? Overall sentiment: positive **Pros** - 👍 Easy to use - 👍 User-friendly - 👍 Convenient access to accounts - 👍 Helpful customer support - 🚀 Fast and efficient - 🔒 Secure login options **Cons** - 🐛 Occasional crashes or login issues - 🔍 Limited functionality compared to other banking apps - 💰 High fees for external account transfers **Commonly reported bugs** - Login screen freezes or authorization errors - Compatibility issues with older devices **Most requested features** - Add ability to make notes on account transfers - Improve account balance update speed - Integrate with popular money management apps ## Newest reviews (17 of 248) ### 5/5 — Owner *2026-06-11, version 10.0.260300* Easy ### 5/5 — App *2026-06-08, version 10.0.260300* The act is very easy and convenient to use navigation on it is wonderful I think I’ll do a great job ### 5/5 — Manageable *2026-06-05, version 10.0.260300* This app is impressive-beautiful color display and very easy to navigate. The support team is responsive and very helpful with any questions or issues I might have. ### 5/5 — Good banking App *2026-06-05, version 10.0.260300* Good as it gets ### 5/5 — Easy to use *2026-06-04, version 10.0.260300* Easy to use ### 5/5 — Engineer *2026-06-02, version 10.0.260300* I really like how you can see other accounts from one from one place at Jefferson Bank . However, if I was ever gonna give a recommendation, it would be to update the account values to reflect the actual account value sooner than later. That’s just a small recommendation. I really love the way. They do things that Jefferson bank. Thank you David H ### 5/5 — New website *2026-05-25, version 10.0.260300* Love the Face ID! ### 5/5 — Left Behind *2026-05-23, version 10.0.260300* Excellent ### 5/5 — Easy to do and navigate *2026-05-21, version 10.0.260300* I seldom have to go to the bank because I can do everything by phone and always get a live person, no punch one for this and two for that, and the person I get has always been kind and very resourceful and efficient. Always in 20 years. ### 5/5 — Great app *2026-05-21, version 10.0.260300* Never had a problem, such an easy app to use. ### 5/5 — Impressed *2026-05-20, version 10.0.260300* I love having Jefferson Bank take care of us. ### 5/5 — Positively *2026-05-20, version 10.0.260300* Thanks for our App from Jefferson Bank. Excellent. One change would help would be in you asked for the name of the party paying. This would help in keeping track of the One initiating the payment. We have a Charity and this would help in Bookkeeping. ### 5/5 — User Friendly *2026-05-19, version 10.0.260300* The app is user friendly. I have access to my bank account right at my fingertips. ### 5/5 — Up to date *2026-05-04, version 10.0.251200* The app keeps me informed about how and where my money is spent and where it comes from in an up to date and timely manner! ### 5/5 — Awesome *2026-04-29, version 10.0.251200* Awesome ### 5/5 — Yes *2026-04-25, version 10.0.251200* Very easy to use. ### 5/5 — iPhone App *2026-04-22, version 10.0.251200* Very good app—I can transfer money to my external account with ease. ## Most critical reviews (10 lowest-rated) ### 1/5 — Awesome *2026-05-20, version 10.0.260300* Awesome Bank company I’m giving them one star because they’ve asked me to rate them about 50 times now ### 1/5 — President of the corporation *2026-04-29, version 10.0.251200* It’s not user friendly. Debit & credit looks like same. It’s need to be made separate looking either by color or by symbol. ### 1/5 — No option to add External Account *2026-03-01, version 10.0.251200* No option to add External Account on the app. Pretty useless if I can’t add an account to pay my loan with. ### 1/5 — Archaic *2025-02-22, version 7.0.5805* I just feel like Jefferson Bank is behind the times. In a lot of things, both in banking and with this app. I wish they would get with the times. The staff at our local bank is FANTASTIC though. ### 1/5 — Not Reliable. *2019-06-17* The app typically crashes upon log-in, sometimes making you type the info at least a dozen times before freezing (‘authorization not found’ is the orange pop up that appears). When you do finally get in to your account it usually crashes. Rarely does it work on the first try and if it does, guess what - it crashes. I’ve opened a complaint with the bank but never heard back from them, this has been going on for months. **Developer response:** Thank you for your feedback regarding the app crashing and not receiving a call back. We apologize for any inconvenience that this may be causing you. Please contact us at (210) 736-7230, so we can further look into this issue for you. ### 1/5 — Terrible *2018-09-06, version 4.2.5404* Sad to say this is the worst, or certainty in the running for the worst, banking application on the web. Possibly surpassed by USAA but a toss up. Difficult for multiple users, prior info (statements, etc) virtually inaccessible unless exact procedures followed. Wish it were better. The bank is great, but after using the systems at four other banking institutions, this could have been much better. ### 2/5 — Needs work *2026-05-19, version 10.0.260300* Jefferson Bank mobile needs work compared to a solid fully featured mobile banking app like USAA’s mobile application. ### 2/5 — Confused… *2026-02-19, version 10.0.251200* Selection “buttons” are in all the wrong places just not user friendly FOR ME. ### 2/5 — Confused… *2025-12-26, version 10.0.251100* Selection “buttons” are in all the wrong places just not user friendly FOR ME. ### 3/5 — Poor ACH service *2026-01-05, version 10.0.251100* Pulling teeth to locate ACH service fees to high ## Most praised reviews (10 highest-rated) ### 5/5 — Satisfied Customers for 20+ Years *2026-08-11, version 10.0.260300* We have been banking with Jefferson Bank for many years, and we have always received genuinely friendly, knowledgeable and personalized service. ### 5/5 — Jefferson App *2026-07-18, version 10.0.260300* i love the ability to quickly check my Jefferson balance! It is so easy to use ### 5/5 — Very easy *2026-07-17, version 10.0.260300* This banking app is very easy to use. Definitely very user-friendly ### 5/5 — Excellent! *2026-07-15, version 10.0.260300* Does everything I need. ### 5/5 — Awesome *2026-07-15, version 10.0.260300* Very good banking app ### 5/5 — Best bank *2026-07-04, version 10.0.260300* I love my bank! helpful and friendly staff 🙏🙌👍 ### 5/5 — I like it very much! *2026-06-26, version 10.0.260300* Love this app! ### 5/5 — Marti S. *2026-06-20, version 10.0.260300* The new app is very easy to navigate and use with any transactions. I am from Texas and now live in California… but will always keep Jefferson Bank’s trust with my money. Thank you! ### 5/5 — Handy! *2026-06-13, version 10.0.260300* I use this app all the time! It’s easy to use-even for this old girl! ### 5/5 — Great app! *2026-06-12, version 10.0.260300* I help manage my grandmother’s finances remotely and the JB app makes it so much easier! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*