# Jefferson Financial CU Mobile — user reviews > 82 indexed App Store user reviews of Jefferson Financial CU Mobile by Jefferson Financial Credit Union, rated 4.90/5 from 13,354 ratings. - Source: https://appshunter.io/ios/app/jefferson-financial-cu-mobile/id485330253/reviews - App overview in markdown: https://appshunter.io/ios/app/jefferson-financial-cu-mobile/id485330253.md - Rating breakdown: 5★ 11,933 · 4★ 1,060 · 3★ 272 · 2★ 40 · 1★ 49 ## What do users think of Jefferson Financial CU Mobile? Overall sentiment: positive **Pros** - 👍 Easy to navigate - 👍 Wonderful app - 👍 Convenient - 👍 Friendly and helpful employees - 👍 Great customer service - 👍 Excellent mobile banking experience **Cons** - 🐛 Frequent logouts - 🐛 Device verification issues - 🐛 App not working on new devices - 🐛 Transfers not working properly - 🐛 Check deposit issues - 🔍 User interface needs improvement **Commonly reported bugs** - App not opening - Stuck on loading screen - Constant device verification required **Most requested features** - Show available and actual balances - Display account numbers in the app - Increase remote deposit limit - Add face ID/biometric login ## Newest reviews (13 of 82) ### 5/5 — JFFCU APP *2023-09-30, version 4009.1.1* Wonderful app!! ### 5/5 — Fantastic *2023-04-18, version 4007.1.0* Love this bank, love the app ### 5/5 — Awesome service *2023-02-26, version 4006.0.1* Awesome place to put my money. Hands down!!!! ### 5/5 — What I like the most *2023-02-09, version 4005.5.0* The Employees are friendly and homegrown, the neighbor next door. And they know their job. ### 5/5 — Jefferson Credit Union App for iPhone 12 max not connecting with bank *2023-01-26* I’ve had this app for over a year and it was working fine but now app will not open to the main site! I can get my information from my iPad, but I want to be able to open the app on my iPhone 12. I have have tried different trouble shooting situation but still will not work on my IPhone ### 5/5 — Donald *2022-03-11, version 3022.0.0* Very very easy to use ### 5/5 — Review Lugo *2022-02-18, version 3022.0.0* I’m always delighted when I go into the lobby in Gretna location tellers are very friendly. And love my mobile app, since I don’t drive it helps me out. ### 5/5 — Love Jeff Fin *2022-02-17* Good customer service! Nice atmosphere! Website & offices upgraded. One request: would you add our bank to the list. Whenever I apply for something our bank is not on the list. Is there something you can do? Keep upgrading, keep improving, keep growing! ### 5/5 — Best Bank for us *2022-02-15, version 3022.0.0* Always there, very accommodating five stars for sure. ### 5/5 — Takiva *2021-12-29, version 3020.1.1* I love this app very convenient ### 5/5 — Awesome banking experience *2021-11-18, version 3020.1.1* I love Jefferson Financial.. Very easygoing and great customer service….. ### 5/5 — Awesome *2021-09-12, version 3019.0.0* I love this app ### 5/5 — Excellent Customer Service *2021-07-29* I had the opportunity to talk to several JFFCU employees and the one thing they all had in common was their attention to detail and the BEST customer service from start to finish. This by far has been my best banking experience! ## Most critical reviews (10 lowest-rated) ### 1/5 — Check holds *2026-02-04, version 4019.1.0* They will hold a check from my employer for 11 days even though i get direct deposit from same employer. It was an expense check. Never using mobile deposit again. Will send to my other bank. ### 1/5 — Such a terrible app for paying car note *2023-08-01* Want to pay your car note? Too bad even though you linked another account to us we still make it impossible to use. We also don’t allow you to do like all the bit banks do where you put in your routing number and do monthly payments what a joke I’ll be refinancing my car after my first payment to a bank that has their stuff together ### 1/5 — App *2022-09-07, version 4002.1.2* The new app is not very user friendly. It does not show you what the available balance and the actual balance is. Also I don’t like the fact that they are not showing all holds on my account. ### 1/5 — App not working *2022-09-01, version 4002.1.2* August 23 updated the app and now it won’t “remember this device” even if box is checked ☑️. Never had a problem till now. Keep having to name this device, send code, enter code, etc…every login 😡 ### 2/5 — Gets super annoying *2022-08-31, version 4002.1.2* The app constantly logs me out. I type my password in and it says “an error occurred” I am always getting locked or kicked out of my account. Extremely frustrating. ### 2/5 — Unable to do transfers *2021-03-03, version 3016.1.0* Stuck on loading screen ### 3/5 — User Interface *2023-04-08, version 4007.1.0* The user interface needs to be updated to look more modern and sleek. Also, the startup screen is never centered. ### 3/5 — Works great excepts …. *2023-04-07, version 4007.1.0* Lately when logging in w/ my ph on the app, I am constantly having to verify my device- a device I’ve had for years & sometimes 2-3x a day. Fix this & I’ll raise the Rating ### 3/5 — Transfers *2018-05-24, version 3000.4.300* App works great, except for transfers. Supposedly I can transfer to other accounts but haven’t been able to. Called the bank to ask how and they didn’t know how to either. ### 3/5 — ZB *2018-05-09, version 3000.4.100* Have to use it because that is what available. App is just better then nothing. Check deposit option is the worst one yet. Overall app design is very poor. ## Most praised reviews (10 highest-rated) ### 5/5 — Easy to Navigate *2025-10-22* This app is much easier to navigate than the other banking apps that I have used. 👍. This is what I wrote previously and it is still true. ### 5/5 — Great start with Jefferson Financial! *2025-08-30* I recently opened up an account with Jefferson financial so far the experience has been great. The process of getting started was smooth and simple, and the staff was friendly and patient and helpful in walking me through everything I needed to know. I appreciate how they take time to answer questions and make sure you understand your options. Even though I am just getting started with them , I already feel confident about banking here and I look forward to seeing how the relationship grows :) ### 5/5 — Awesome *2025-07-08* Easy to peak at all savings and checking accounts; and wonderful to have the quick great app to transfer funds. Just wish my checks would post earlier but send them to a better focus ### 5/5 — Updates and timing *2025-05-23* Seems like we get more updates than most that last for some time. Juana though. It can be an inconvenience sometimes. Perhaps the updates can be done during overnight hours to slow down interaction with the APP. Thanks. ### 5/5 — PATIENTS !!!!! *2025-02-20, version 4016.0.1* DEPENDABLE!!!! ### 5/5 — Easy to Navigate *2024-08-15, version 4014.0.0* This app is much easier to navigate than the other banking apps that I have used. 👍 ### 5/5 — Amazing Banking *2024-04-19* We use Jefferson financial credit Union for all of our personal and auto loans as well as personal banking. They make you feel like you’re the only customer. They have definitely helped us through good times and tough times. ### 5/5 — Client *2024-04-17* I love the service provided personally but I’m noticing that more businesses are charging my account for using the debit card witch is going to lead me to start using checks again it’s this the way it’s leading to? ### 5/5 — Best bank ever *2024-02-16, version 4012.1.0* I love Jefferson Financial 🩷 ### 5/5 — External transfers should be quicker *2024-02-14, version 4012.1.0* Being able to actually process external transfers should be much quicker than what it is. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*