# JennAir — user reviews > 207 indexed App Store user reviews of JennAir by Whirlpool Corporation, rated 4.10/5 from 2,268 ratings. - Source: https://appshunter.io/ios/app/jennair/id1025880719/reviews - App overview in markdown: https://appshunter.io/ios/app/jennair/id1025880719.md - Rating breakdown: 5★ 1,596 · 4★ 164 · 3★ 98 · 2★ 71 · 1★ 339 ## What do users think of JennAir? Overall sentiment: negative **Pros** - 🚀 Remote accessibility - 👍 Sleek and stylish design - 🚀 Convenient remote start **Cons** - 🐛 Connectivity issues - 🐛 Unreliable app performance - 🐛 Buggy timer and temperature controls - 🐛 Lack of intuitive user interface - 🐛 Frequent disconnections and login issues **Commonly reported bugs** - Oven light turning on unexpectedly - Meat probe temperature not updating correctly - Oven temperature not syncing with app - Inability to add appliances to the app - Constant need to re-enable remote start **Most requested features** - Improved recipe and cooking guidance - Ability to set timers and temperatures directly on appliance - Better integration with smart home platforms - More reliable remote control functionality ## Newest reviews (19 of 207) ### 4/5 — Wifi *2026-06-26* At first, I thought I would never use the wifi option. Boy was I wrong! I don’t use it everyday but it’s the little recipes that I love it for. Today I’m making Pavlova for the second time and it’s a great feature for this. I can put it, bake for 2 hours and leave to cool over night and the oven turns off on its own! I also love many other features and the look. It takes getting used to that there’s no screen display, so that’s why I gave it four stars. Otherwise it’s great and good value. ### 2/5 — Lost ability to manage dishwasher *2026-06-13, version 6.0.0* The new update broke the connection to my dishwasher. Other appliances are still able to be managed, but the dishwasher, which shows in the app, has no functions available. ### 3/5 — Better but still meh *2026-05-30, version 6.0.0* With version 6, I can finally see the status of my microwave. But the assisted cooking still doesn’t work. It prompts me to add an appliance and then can’t find the microwave that is already visible elsewhere in the app. Please get what was advertised as a key feature of this appliance to work! ### 1/5 — This app used to be good *2026-05-18* This app used to be good, one of my favorites. Now it is constantly logging me out and disconnecting my stove so I cannot operate it from the app. I have tried many attempts to reconnect it and I cannot for the life of me get it to work. I don’t know what changed with this app, but please fix it!!!! **Developer response:** Hi, we won't accept anything less than perfection and neither should you. Please use the 'Give Us Feedback' option on the mobile app after logging in (in Settings) to 'Report this bug' or you can reach out to us directly at 866 333 4591. Our hours of operation are from 8 am - 6 pm EST Monday - Friday. ### 1/5 — No instructions *2026-05-14, version 5.3.5* First in the instruction manual you’re only instruction for getting an app is “get the app. Not the name of the app. Not where to find it. Then it has no instruction of how to do anything and I suppose to young people figure it out, but it would be nice for them to give a little heads up. Turn this touch that. I don’t know how to see what temperature my oven is at. I don’t know what the shimmering circle means. I wish I hadn’t bought the stove. ### 1/5 — Buggy and counterintuitive to use. *2026-05-02* There’s some basic functionally that works, such as setting the temp on the appliances, lights on and off, etc. but the app is such a chore to use because of bugs and terrible navigation that I don’t bother First the temperature probes don’t update. You need to force close the app and reload it to get food temperature. Navigation is also a bit clunky and options that would intuitively take you back to a previous screen or menu turn off your appliances (why would cancel in a menu turn off my oven?!). The labeling just doesn’t make sense and the usability just isn’t there. EDIT: so wanted to update my review and say it’s actually even worse to use than I previously thought. The black typing on a 90% gray background was the most ignorant UI design ever made. When the app loses connection to an appliance it just keeps looping a screen to “check firewall” and the try again or call support buttons just kick you back to the Home Screen. Do the idiot developers who made this app even know what a firewall is because not only do my other Jenn air appliances still work but the ones that don’t can clearly talk to the internet when they do firmware checks and auto update the clock. Way to go guys, you managed to make a one star app even worse! **Developer response:** Hi, we won't accept anything less than perfection and neither should you. Please use the 'Give Us Feedback' option on the mobile app after logging in (in Settings) to 'Report this bug' or you can reach out to us directly at 800 536 6247. Our hours of operation are from 8 am - 6 pm EST Monday - Friday ### 1/5 — Difficult to use *2026-04-24* Wall oven is connected to the app and I can set temperatures etc, but the assisted cooking feature doesn’t recognize the oven is connected and just gives me a message that it can’t find any appliances. Would love to be able to use the assisted cooking feature. STAY AWAY FROM JENN AIR. Have had this wall oven for 3 months and the microwave has stopped working. Scheduled repair and waited for 4 hours, but no one came and no one called. Called them to find out what is going on and only answer was to reschedule so I could spend another 4 hours waiting and hoping. The customer service rep said they couldn’t do anything because they send everything to a third party. So they won’t take responsibility for their own service. I wish I had never bought Jenn Air, every product I own has been disappointing. Save the pointless response here. A company that really cares would contact me after not living up to their promises. **Developer response:** Hi, we won't accept anything less than perfection and neither should you. Please use the 'Give Us Feedback' option on the mobile app after logging in (in Settings) to 'Report this bug' or you can reach out to us directly at 866 333 4591. Our hours of operation are from 8 am - 6 pm EST Monday - Friday ### 1/5 — Awful *2026-04-18, version 5.3.5* Always losing connection and so difficult to reconnect ### 1/5 — JennAir range *2026-04-11, version 5.3.5* Continually disconnects from network and won’t reconnect without unplugging power and rebooting. ### 1/5 — So many bugs *2026-04-03* Hard to use **Developer response:** Hi, we won't accept anything less than perfection and neither should you. Please use the 'Give Us Feedback' option on the mobile app after logging in (in Settings) to 'Report this bug' or you can reach out to us directly at 866 333 4591. Our hours of operation are from 8 am - 6 pm EST Monday - Friday ### 1/5 — Microwave lost features *2026-03-28, version 5.3.5* First of all, had I known the clock would go dark after five minutes, I would have never purchased this microwave oven for list $3300.00! It simply looks like a dead microwave. Now it ask you what you are going to cook, then you have to set the time in most cases. This replaced a 15 year old microwave that worked and with more food select features. I am hoping the dealer takes this back. I should have bought the BOSCH. ### 1/5 — Bad *2026-03-12, version 5.3.5* It doesn’t worker ### 2/5 — Barely functional *2026-03-11* For a smart appliance that doesn’t display a temperature, the app and appliance WiFi and smart capabilities are a big fat zero! Power goes out, get ready to have to setup WiFi again - if you remember how. If your the only one in your house that knows how to even try, good luck if your out of town. And sure you can preheat it to a general but not “specific” temperature using your oven, but if you don’t hear the beep when it’s done preheatong - you’ll never know if it’s preheated or not without changing the temperature and then changing back. The app doesn’t integrate with Alexa or Google - no matter what they tell you…The apps can’t even do a temp check if you do get the skill to work. Most regretful appliance purchase in my life **Developer response:** Hi, we won't accept anything less than perfection and neither should you. Please use the 'Give Us Feedback' option on the mobile app after logging in (in Settings) to 'Report this bug' or you can reach out to us directly at 800 536 6247. Our hours of operation are from 8 am - 6 pm EST Monday - Friday ### 2/5 — Not user friendly *2026-03-10, version 5.3.5* This app works sometimes but it is not dependable ### 1/5 — Requires all my data *2026-02-26, version 5.3.4* I have to give the app my precise location in order to connect my oven, why?! ### 1/5 — Timer function not user friendly *2026-02-07, version 5.3.4* Time function doesn’t work intuitively as a matter of fact, I can’t seem to get it to work at all ### 1/5 — WiFi connection for column freezer sucks *2026-02-06, version 5.3.4* Column Freezer WiFi does not work. ### 1/5 — Difficult to use *2026-02-01, version 5.3.4* Wall oven is connected to the app and I can set temperatures etc, but the assisted cooking feature doesn’t recognize the oven is connected and just gives me a message that it can’t find any appliances. Would love to be able to use the assisted cooking feature. ### 1/5 — Frustratingly Bad *2026-02-01* My jennair range has no electronic controls, only the temp/mode knobs. So to do anything with timers, multi step temperatures, or using the temp probe to auto cook I am forced to use this buggy app. It regularly lesions out of probe mode, changes temp target, and otherwise disconnects. I am so sorry I got this range. It’s barely two years old and I ca not wait to get rid of it. If you are going to insist on having minima controls in the stove, then the app has to work! I didn’t choose the appliances for our house, it was all Jenn air. What a disaster. We already got rid of the fridge thank god. Stove and dishwasher are next **Developer response:** Hi, we won't accept anything less than perfection, and neither should you. Please use the 'Give Us Feedback' option on the mobile app after logging in (in Settings) to 'Report this bug' or you can reach out to us directly at 800-536-6247. Our hours of operation are from 8 am - 6 pm EST Monday - Friday. ## Most critical reviews (10 lowest-rated) ### 1/5 — Angry *2026-08-02* I have used our double oven sparingly. Actually had two years of no use when I was traveling and searching for medical care for my wife. It has not worked for the past 6 months and the part is allegedly on back order. The delivery date is constantly set back and now I am told there is no ETA. I have been caring for a very sick wife for years and have no oven for meal prep. We thought we were buying a high end appliance and all we have is non-functioning junk in our wall. I have had to work hard to not add expletives to this review. I am extremely unhappy and angry. **Developer response:** Hi, we won't accept anything less than perfection and neither should you. Please use the 'Give Us Feedback' option on the mobile app after logging in (in Settings) to 'Report this bug' or you can reach out to us directly at 800 536 6247. Our hours of operation are from 8 am - 6 pm EST Monday - Friday ### 1/5 — Not backwards compatible *2026-07-28, version 6.0.1* Wasted an hour today trying to connect my Jenn Air dishwasher to wi-fi with this app. Finally contacted support who informed me they have abandoned support for dishwashers, but are “working hard on future updates” that may support older models. Biggest problem is that the connect workflow, and online guidance, leads you to believe it is possible. A simple error message like “your dishwasher is not supported” would have saved much headache. ### 1/5 — Why is this app so terrible? *2026-06-25, version 6.0.0* Always logs me out, doesn’t remember the password, latest update is just so ugly, why is this app so terrible? And what’s impressive is that the latest update (July 2026) is even WORSE than the old app! ### 1/5 — New update broke dishwasher connection *2026-06-15, version 6.0.0* Dishwasher show blank page for device details and no longer in the add new device page. Please be responsible for the devices you are selling and the software! ### 1/5 — Unable to manage devices anymore! *2026-06-12, version 6.0.0* One of the recent updates seems to have removed some devices from being managed anymore and now the app is totally useless to me!! I have a few JennAir appliances which are just 5 yrs old, so surprised/frustrated that they are no longer manageable! Looking for a way to rollback to a prior version to see if I can restore management that way. Very poor technology roadmap! ### 1/5 — Very Poor App *2026-06-12* Every week I get disconnected from this stove and it takes several tries to restore the connection. Sometimes I just give up. I split the home network to include a 2.4GHz network. The router is literally on the other side of the stove. Next purchase will not be a JennAir. **Developer response:** Hi, we won't accept anything less than perfection and neither should you. Please use the 'Give Us Feedback' option on the mobile app after logging in (in Settings) to 'Report this bug' or you can reach out to us directly at 866 333 4591. Our hours of operation are from 8 am - 6 pm EST Monday - Friday ### 1/5 — Can get much better *2026-06-10, version 6.0.0* The app always disconnects after a few days and I need to log in again. Why the oven only in 25 degrees increments. Not very intuitive. I had a much cheaper Cafe oven that their app was much better and user friendly. ### 1/5 — Why is this app so terrible? *2026-06-07, version 6.0.0* Always logs me out, doesn’t remember the password, latest update is just so ugly, why is this app so terrible? ### 1/5 — Bugy *2026-05-29, version 5.3.5* One of the worst apps I have used. The update process is particularly poor. ### 1/5 — NEW RELEASE DOSENT ALLOW CUSTOM TEMP *2026-05-29, version 6.0.0* I’ve been using this app for a year and generally the functionality is pretty terrible, but at least I could manually specify what temperature I want my oven at as bread baking requires specific temperatures, now with this new app update I am stuck at what is on the dials as opposed to sending a custom temperature to the oven. Totally disappointed in this update. Please allow the functionality to manually input temperature back. ## Most praised reviews (10 highest-rated) ### 5/5 — Test *2026-02-16, version 5.3.4* Tes ### 5/5 — Really Good! *2025-12-20, version 5.3.3* We chose Jenn Air in 2000 for a kitchen renovation. When we renovated again in 2025, it was an easy choice. Even better now. We use the oven like an industrial kitchen. It is amazing. Was in 2000. Even better now in 2025. ### 5/5 — Test *2025-07-24, version 5.3.2* Tes ### 5/5 — Test *2025-05-06, version 5.1.1* Tes ### 5/5 — Test *2025-02-13, version 5.1.0* Test ### 5/5 — Needs update *2024-06-29* Poor app does not show all appliances **Developer response:** Hi, we won't accept anything less than perfection and neither should you. Please use the 'Give Us Feedback' option on the mobile app after logging in (in Settings) to 'Report this bug' or you can reach out to us directly at 866 333 4591. Our hours of operation are from 8 am - 6 pm EST Monday - Friday ### 5/5 — Love My Jenn *2024-05-07* I’m so pleased with this range. I’ve been using it now about a month and its performance has been great. The burners and duel burners and give you just the right temperature. Cooks very evenly. It’s a beast. Four separate grates look indestructible. And they are high so it’s easy to see your flame size. It’s definitely professional, very easy to keep clean and you’ll want to keep this baby clean. It’s too beautiful to let it get built on crud. The oven is spectacular. The sliding racks are a dream—what I always wanted. They make baking, roasting, broiling so much fun and I’ve noticed it’s staying clean and not splattering much. Finally the app, you may have to contact JennAir to get it connected unless you’re advanced in setting up complicated wifi connections. I saved the directions in My Notes on my phone. The app itself could use some improvements but it works for the most part. I’ve had some issues with cook time and it does take some getting use to but now I’m a pro at it. Remember cook time will turn off the oven after it times out. But Kitchen timer works like a regular timer. Gotta go now, the app just let me know the oven is finished preheating. Love this beautiful gem. You will too. ### 5/5 — Never Jenn-Air again *2022-04-25* I thought I was treating myself to a special stove. The top burners turn on if you lean against the front briefly. The broiler is feeble. The 3 oven racks are best used one at a time, or the fit is too tight. Setting the oven temp is touch and go for it to start , usually requires turning off and on several times, but you never know. Now we have a flashing amber light and noise— which means service is required, the oven won’t work. It’s Sunday evening, no help from Jenn-Air or the usual repair shops. Noise all night long, or shut down electric on the circuit breaker. Man of the house says junk it. ### 5/5 — Joy of cooking *2021-10-06, version 4.5.7* I have never loved cooking as matter of fact I have always seen it as a chore, but with the app and recipes at my fingertips it’s been fun and helpful. Love love love ### 5/5 — New Appliances *2021-08-02, version 4.5.4* Absolutely in love with my new Jenn Air appliances. The sleekness and style made my kitchen a discussion topic for all my guest who continue to ask me about them. The usability of the app for monitoring or starting the appliances has been great so far! Looking forward to many years of great meals! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*