# JEPCO Customer Services > JEPCO customer service app for account management, billing, and meter readings. (iPhone/iPad app by JORDAN ELECTRIC POWER COMPANY.) - Source: https://appshunter.io/ios/app/jepco-customer-services/id1444836536 (this page in markdown: same URL + `.md`) - Developer: [JORDAN ELECTRIC POWER COMPANY](https://appshunter.io/developer/1444836535) - Category: Utilities, Business - Price: Free - Age rating: 4+ - Requires: iOS 16.0 · 67 MB - Languages: Arabic, English - Released: 2018-11-30 - Data updated: 2026-06-20 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/jepco-customer-services/id1444836536/reviews.md ## What is JEPCO Customer Services? The JEPCO application presents the following new functionalities: Inside menu: - My profile: the customer can update their own profile to allow JEPCO to better serve them. - Manage multiple customer sub-accounts/subscriptions. - Unsent Self-Readings: The customer can take the readings and save it if there is no or bad Internet signal, later on the customer can submit the readings manually, when the internet is available (within two (2) hours) by pressing the sending button. - Meter Self-Read Archive: The customer can view up to three (3) previous months/reads images (pervious three (3) months meter pictures and last three (3) readings) of his Meter Self- reading (if the customer used the Meter Self-reading feature in the app) - Complaints Record: Show all the previous complaints. - Payments Record: This feature only shows the successful payment via the JEPCO mobile application. Portal Screen: - Default meter alias name - Default meter statistical information, such as: . Unpaid Bills, . Last Net Consumptions, . Next Meter Reading (date) . Others…. - Dashboards: . Consumption Quantity (KWH) . Bills Average (JOD) - New Connection Req.: Customer can apply for new connection request using this service - Bottom Menu: . Contact us. . Notifications: Displays all notifications for registered sub-accounts/subscriptions. - Favorite services: which include four (4) main services - Services: Include a menu with all services. Services Menu: - Account Statement, this feature is useful for the customer as it can: . Choose the required sub-account or subscription . Display all the due bills/invoices and total receivable balance . The customer can use this feature only in JEPCO branches, by displaying the barcode of the account statement (to go directly to the cashier): § To pay a bill/invoice by pressing on the "single" bill/invoice, which shows the barcode that the JEPCO cashier can read. § Can pay all outstanding bills/invoices by pressing the barcode icon next to the total bills/invoices, which show the barcode that the JEPCO cashier can read. . Through this service you can pay your bill from the application with integration with payment provider such as E-Fawateercom (this currently enables for all customers with bank account) - Bills: This function allows the customer to: . Choose the required sub-account or subscription . “Refresh” to get last status . Get bill/invoice details by clicking on the bill/invoice . Use bill/invoice presentment (in the top of details page) . Through this service you can pay your bill from the application with integration with payment provider such as E-Fawateercom (this currently enables for all customers with bank account) - Consumption Calculation, which allows the customer to: . Use the consumption calculator (for simulations) . Use to "Calculate" for the current (assuming that the consumption is for a month and calculated on the latest tariff) - Meter Self-reading: . This can demonstrate to the customer the following features: § Meter ready to be read § Meter already read in authorized period § What is the next date of meter reading. . Allows the customer to take, submit a photos and enter the readings of his meters (for the meters ready to be read and for multi meters in one round), in order to allow JEPCO issue a new Invoices/bills accordingly - Complaint: This service is used to submit a new complain related to JEPCO Customers, for any issue in services or assets related to JEPCO (which could affect the JEPCO services or electricity power services) - Payment: Through this service you can pay your bill from the application with integration with payment provider such as E-Fawateercom (this currently enables for all customers with bank account) - Branches: Include the contact information and locations of all JEPCO branches. ## Key features - Update customer profile - Manage multiple accounts - Submit meter readings offline - View payment and complaint history - Apply for new connections - Access account statements - Pay bills via integrated payment provider ## Recent user reviews (10 of 69) All indexed reviews: https://appshunter.io/ios/app/jepco-customer-services/id1444836536/reviews.md ### 1/5 — فاشل جدا .. غيروه *2026-02-16, version 5.01* تطبيق فاشل بمعنى الكلمه لا يعمل خارج الاردن ### 1/5 — Not working *2026-02-13* Man if some kids made this app it wouldn’t be this slow and lag as this app … the developers and the database engineers for this app should be fired… they don’t deserve to work as programmers ### 1/5 — Doesn’t work. *2026-01-08* It keeps saying “loading data” and nothing happens. Used to work but not anymore. Please fix it or remove it entirely!! ### 1/5 — Its a broken app *2025-12-17* This app doesn’t work at all. I reinstalled it more than once. It wouldn’t even start. Apple shouldn’t allow this app to be in its store. ### 1/5 — Doesn’t work full of errors *2025-11-13* A useless app and doesn’t work ### 1/5 — خارج الاردن *2025-09-28, version 5.01* ما بشتغل خارج الاردن ### 1/5 — الزرقاء *2025-09-18, version 5.01* سىء جدا لا يفتح التطبيق ### 1/5 — سيء *2025-09-17, version 5.01* سيء البرنامج طول عمره خربان ومابشتغل ### 1/5 — عمان *2025-09-10, version 5.01* التطبيق اله كم يوم ما يفتح فقط جاري تحميل البيانات يعني هو وقلته واحد للاسف ### 1/5 — Not working *2025-08-03* This app does not open from the start page , need update from the company and to fix this issue ## Frequently asked questions about JEPCO Customer Services ### What can I do with the JEPCO Customer Services app? The app allows you to manage your JEPCO electricity account. You can update your profile, manage multiple sub-accounts, submit meter readings (even offline), view payment and complaint history, apply for new connections, access account statements, and pay your bills through an integrated payment provider. ### How do I submit meter readings if I don't have internet access? The app features an 'Unsent Self-Readings' function. You can take meter readings and save them when you have no or a bad internet signal. Later, when an internet connection is available (within two hours), you can manually submit these readings by pressing the sending button. ### Can I pay my bills through this app? Yes, you can pay your bills directly through the app. It integrates with payment providers like E-Fawateercom, enabling payments for customers with a bank account. You can pay individual bills or all outstanding bills by displaying a barcode for the cashier. ### What kind of statistical information can I see on the portal screen? The portal screen provides key statistical information about your meter, including unpaid bills, last net consumptions, and the date of your next meter reading. It also features dashboards showing consumption quantity (KWH) and average bills (JOD). ### Is this app available for all JEPCO customers? The app is designed for JEPCO electricity customers. Features like paying bills through integrated payment providers are currently enabled for all customers with a bank account. Specific functionalities may depend on your account type and location within JEPCO's service area. ## Version history (last 5 releases) ### 5.11 — 2026-06-15 - UI changes to show important events (Jordan team in world cup). - Added QR code on bills. - General enhancements. ### 5.08 — 2026-04-21 - UI changes. - minor enhancements. ### 5.01 — 2025-05-15 - Minor UI changes. - Enhance application performance. ### 5.00 — 2025-03-07 - New theme and color. - Enhance application performance. ### 4.17 — 2024-11-24 The new version allows subscribers of the Jordan Electric Power Company to: - Add subscriptions related to the time of Use tariff (industrial, agricultural, etc.) and time-based tariffs. - Enables monitoring of consumption for these bills, viewing the bills. - Tracking historical data for these subscriptions by following consumption quantities and bill amounts. This can be shown through charts and graphs. - Use of a consumption calculator to predict consumption amounts based on entered consumption values. - A set of important links has been added, allowing subscribers to access various electronic services on the company's website and portal. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-20.*