# JEPCO Customer Services — user reviews > 69 indexed App Store user reviews of JEPCO Customer Services by JORDAN ELECTRIC POWER COMPANY. - Source: https://appshunter.io/ios/app/jepco-customer-services/id1444836536/reviews - App overview in markdown: https://appshunter.io/ios/app/jepco-customer-services/id1444836536.md - Rating breakdown: 5★ 6 · 4★ 2 · 3★ 0 · 2★ 2 · 1★ 4 ## Newest reviews (16 of 69) ### 1/5 — App not working *2025-07-16* App was working fine but suddenly does not work at all. I uninstalled and entered the phone number but keep getting connection error. Now I cannot use it at all. Not using VPN and iphone is up to date. ### 1/5 — The app not working *2025-07-09* All the time loading data and there is no update for it. ### 1/5 — استخدام التطبيق من خارج الأردن *2025-07-05, version 5.01* لماذا لا يمكن استخدام التطبيق من خارج الأردن ؟؟ ### 2/5 — App does not work *2025-06-20* App does not start up ### 2/5 — ، keeps hanging *2025-06-01* The app keeps handing and says loading for more than 2-3 minutes and nothing happened. Tech guys should be on it not waiting for clients to make a complaint! **Developer response:** "Thank you for your feedback! Currently, our app's functionality is limited to specific regions due to strict security and cybersecurity protocols we have in place to protect our customers' data. Expanding access globally involves additional steps to ensure we maintain these high standards. We appreciate your understanding and will consider ways to improve accessibility while keeping your information secure. Thanks for being a valued customer!" JEPCO digital services ### 1/5 — التطبيق لا يعمل بالشكل الصحيح *2024-08-21, version 4.14* التطبيق لا يعمل بطريقة صحيحة ويحتاج لعمل جاد لتطويره بطريقة تهدف لجعل وظائفه تعمل بهدف تسهيل التعامل به لعملية قراءة العداد والدفع وحساب الاستهلاك. ### 1/5 — It doesn’t work outside Jordan *2024-08-09* Why this app don’t work in USA? It would be nice to have the developer make work any where, so customers can monitor and pay their utility bill **Developer response:** "Thank you for your feedback! Currently, our app's functionality is limited to specific regions due to strict security and cybersecurity protocols we have in place to protect our customers' data. Expanding access globally involves additional steps to ensure we maintain these high standards. We appreciate your understanding and will consider ways to improve accessibility while keeping your information secure. Thanks for being a valued customer!" JEPCO digital services ### 1/5 — 4 months so far and the App does not work *2024-07-21* Does not work anymore. No one is responding to your inquiry about the issue. Keep says loading. Please fix the bugs. **Developer response:** "Thank you for your feedback! Currently, our app's functionality is limited to specific regions due to strict security and cybersecurity protocols we have in place to protect our customers' data. Expanding access globally involves additional steps to ensure we maintain these high standards. We appreciate your understanding and will consider ways to improve accessibility while keeping your information secure. Thanks for being a valued customer!" JEPCO digital services ### 1/5 — Service *2024-07-11, version 4.14* Cannot be reached form out of the Country ### 1/5 — اسوأ تطبيق نرجوا التحديث *2024-07-09, version 4.14* اسوأ تطبيق غيروا المبرمج وتطلعوا الى الحداثه غير شغال وبطيء وسيء جدا حدثوه او احذفوه ### 1/5 — لا فائدة من التطبيق حاليا *2024-06-14, version 4.14* تطبيق لم يعمل من مده اكثر من شهرين كنت ادفع فواتيري وخاصة للمغترب ارجوا عمل اللازم للتطبيق ليعود فعال كما كان ### 2/5 — Good information *2024-05-22* Good App but when you traveling doesn’t work from outside Jordan , you need a VPN (Jordan) or back to Jordan to work , it’s should working from anywhere I don’t why only Jordan ### 1/5 — لا يعمل مطلقا *2024-04-30, version 4.14* ولله البرنامج كان شغال بشكل جيد وتدفع كهربا وماشية الامور… هسة من فترة بطل يشتغل البرنامج وبدنا ندفع الكهربا وما عم ينفع.. الرجاء المساعدة ### 1/5 — Doesn't work *2023-02-24, version 4.12* Most of the time it doesn't work. You think the company would make some effort to make it easy to pay them. ### 1/5 — Its not working *2022-06-19, version 4.12* I already expected that it will not work so im not surprised ### 1/5 — برنامج فاشل للغايه لايوجد اتصال انترنت اخطاء في ترحيل الدفعات والبيانات تعليق على واجهة البرنامج *2022-05-07, version 4.05* Not working ## Most critical reviews (10 lowest-rated) ### 1/5 — فاشل جدا .. غيروه *2026-02-16, version 5.01* تطبيق فاشل بمعنى الكلمه لا يعمل خارج الاردن ### 1/5 — Not working *2026-02-13* Man if some kids made this app it wouldn’t be this slow and lag as this app … the developers and the database engineers for this app should be fired… they don’t deserve to work as programmers ### 1/5 — Doesn’t work. *2026-01-08* It keeps saying “loading data” and nothing happens. Used to work but not anymore. Please fix it or remove it entirely!! ### 1/5 — Its a broken app *2025-12-17* This app doesn’t work at all. I reinstalled it more than once. It wouldn’t even start. Apple shouldn’t allow this app to be in its store. ### 1/5 — Doesn’t work full of errors *2025-11-13* A useless app and doesn’t work ### 1/5 — خارج الاردن *2025-09-28, version 5.01* ما بشتغل خارج الاردن ### 1/5 — الزرقاء *2025-09-18, version 5.01* سىء جدا لا يفتح التطبيق ### 1/5 — سيء *2025-09-17, version 5.01* سيء البرنامج طول عمره خربان ومابشتغل ### 1/5 — عمان *2025-09-10, version 5.01* التطبيق اله كم يوم ما يفتح فقط جاري تحميل البيانات يعني هو وقلته واحد للاسف ### 1/5 — Not working *2025-08-03* This app does not open from the start page , need update from the company and to fix this issue ## Most praised reviews (10 highest-rated) ### 5/5 — جبل النزهة *2024-05-02* البرنامج رائع ولكن هذه الأيام يوجد به عطل لا اعرف السبب 2024 ### 5/5 — Excellent *2023-10-17* I love it, it makes it easier now to track your electricity consumption ### 5/5 — Great App *2021-12-05* Very useful and easy to use **Developer response:** عزيزي المشترك، شكرا لتحفيزك ونحن نسعى لتحقيق رضاكم ونتمنى مشاركتكم للخصائص و الخدمات التي تتوقع وجودها في التطبيق، وفي حالة مواجهتك اي تحديات فيمكنك الاتصال مع مركز خدمة المشتركين لشركة الكهرباء على الرقم: 064696000 ### 5/5 — Very good *2021-07-15* Very useful and easy ### 5/5 — شركه الكهرباء *2020-06-22, version 3.31* التطبيق على الايفون SX يعمل بشكل ممتاز ### 5/5 — Excellent app *2020-05-09* I’ve successfully read my meter today; I personally prefer this way **Developer response:** dear customer , thank you for your motivation and we are looking forward to fulfill your expectation to be satisfied and you are welcome to provide us with any feature or facility you would like to have in our system . ### 5/5 — خطا رقم الجوال *2020-04-19, version 3.25* لا يعمل بالشكل الصحيح يعطي رقم الجوال خطأ من بداية التسجيل ### 5/5 — هاي *2019-12-09, version 2.01* مش راضي يفتح عندي ### 4/5 — App not working *2025-07-27* The app has not been working out of Jordan for over a month now. Hope JEPCO will fix soon. ### 4/5 — Good information *2024-10-28* Good App but when you traveling doesn’t work from outside Jordan , you need a VPN (Jordan) or back to Jordan to work , it’s should working from anywhere I don’t why only Jordan **Developer response:** "Thank you for your feedback! Currently, our app's functionality is limited to specific regions due to strict security and cybersecurity protocols we have in place to protect our customers' data. Expanding access globally involves additional steps to ensure we maintain these high standards. We appreciate your understanding and will consider ways to improve accessibility while keeping your information secure. Thanks for being a valued customer!" JEPCO digital services --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-20.*