# Jet Brite Car Wash — user reviews > 99 indexed App Store user reviews of Jet Brite Car Wash by Zips Car Wash, LLC, rated 4.59/5 from 1,558 ratings. - Source: https://appshunter.io/ios/app/jet-brite-car-wash/id6523436783/reviews - App overview in markdown: https://appshunter.io/ios/app/jet-brite-car-wash/id6523436783.md - Rating breakdown: 5★ 521 · 4★ 29 · 3★ 4 · 2★ 14 · 1★ 70 ## What do users think of Jet Brite Car Wash? Overall sentiment: negative **Pros** - 👍 Excellent service - 👍 Friendly and helpful staff - 👍 Recommended - 👍 Great app idea **Cons** - 🐛 App doesn't recognize vehicles - 🐛 App doesn't work well - 🐛 Slow app performance - 🤔 Can't find/add legacy plans - 💩 Terrible customer service - 🚫 Non-JetPass users in JetPass lane - 💰 False promotion/scam **Commonly reported bugs** - App doesn't recognize vehicles - App doesn't apply discounts properly - App has many bugs that need fixing - Account migration issues **Most requested features** - Ability to manage account from app - Faster response for cancellation requests ## Newest reviews (10 of 99) ### 2/5 — No responses *2026-07-01, version 11.1.2736* I’ve been trying to make changes to my email and cars and it’s extremely difficult. When I reach out to the help center, they never respond. Frustrating. ### 3/5 — Car wash *2026-06-16, version 11.0.2675* Good friendly customer service ### 2/5 — Poor app and bad UI *2026-06-05, version 11.0.2675* App is super buggy and faulty. They don’t always give you the rewards after you earn it. I spent the whole month trying to claim my birthday credits/points and they never worked. It kept saying “Your points are on the way” and they never delivered. Also the monthly membership rewards ended after my first renewal and then they never gave me more monthly rewards. ### 3/5 — CC *2026-06-03, version 11.0.2675* Why can’t you keep your CC on file? ### 4/5 — Membership not recognized *2026-05-12, version 11.0.2675* Good wash but the license plate reader can’t read certain plates and thus resulting in time wasting ### 2/5 — Scam feature sucks *2026-03-21, version 9.2.2290* Scan sucks ### 3/5 — Pre-pay in app *2026-02-09, version 9.2.2290* If you pre-pay for a wash in the app and you close the app before getting the wash, the QR code disappears. ### 5/5 — Great wash! *2026-02-07, version 9.2.2290* Love this place. ### 5/5 — Car wash *2026-01-29, version 9.2.2290* Always a great experience watching my vehicles here ### 2/5 — advertisement *2026-01-29, version 9.2.2290* wanted to try this new car wash out and said you would get a free wash once you sign up and i did not get one . false advertisement . ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible *2026-08-07, version 11.1.2736* All I wanted was to change my credit card on file. ### 1/5 — Rip off *2026-04-29, version 11.0.2675* Charged more than quote ### 1/5 — App is a piece of junk *2026-04-15, version 11.0.2675* I signed up at the location and have since tried to migrate my membership to the app. I keep being told that I have to wait until the trial membership price is over (which it has been for a while) and then the app says that it can’t find my membership. And the email containing the confirmation code never arrives ### 1/5 — Terrible app *2026-04-04, version 11.0.2643* I’m not sure if there was an update but this app is so difficult use. Definitely NOT user friendly. ### 1/5 — Apps rewards do not work *2026-03-23, version 9.2.2290* The app redeemed two washes at ounce and I lost rewards. Overall terrible app experienced design and lack of working functions. ### 1/5 — Not user friendly *2026-03-23, version 9.2.2290* Very frustrating. Just trying to update my credit card. ### 1/5 — Designed to upsell *2026-02-21, version 9.2.2290* Not user friendly ### 1/5 — Too difficult *2026-02-03, version 9.2.2290* Can’t navigate easily. Redeemed reward and instructions are not clear to apply it to my subscription. ### 1/5 — App needs major work *2026-01-25, version 9.2.2290* I purchased one of the top washes and it disappeared off the app within a month. I tried to use a free wash with the QR code and it failed to work. ### 1/5 — Doesn’t keep track of my purchases *2026-01-23, version 9.2.2290* Doesn’t add my points when I buy a wash. ## Most praised reviews (10 highest-rated) ### 5/5 — GREAT app! *2026-08-20, version 11.1.2736* Everything just works like it should. I have 4 vehicles for the family. Been a customer for 4 years and plan to continue as long as this keeps going ### 5/5 — Car wash *2026-08-08, version 11.1.2736* This car wash in Glen Ellyn is one of the best I have ever gone to . It’s clean feel safe at night . Plenty of vacuums to use , and every single employee is outstanding . They say hello back to you when you say hi!!! I’ve been having cars washed for years and I’m am saying the truth this is the best car wash I have ever been to. Car looks amazing every day. Thank you so much Dan Walsh ### 5/5 — Overall good, but… *2026-07-20, version 11.1.2736* Overall good but could not add birthday points to my account! ### 5/5 — Best of the best *2026-07-03, version 11.1.2736* Time saver ### 5/5 — Love this app *2026-07-01, version 11.1.2736* Over time from having my membership I got credits towards future membership fees, so I like that benefit. They’re so many Jet Brites near so it makes it easy to keep my car clean ### 5/5 — Fast, quick and clean *2026-06-13, version 11.0.2675* I’ve been using Jet Brite Car Wash for a while now, and I’m always impressed by the quality of service. The staff is friendly, professional, and works hard to keep everything running smoothly. My vehicle comes out looking spotless every time, and the free vacuums are a huge bonus. The wash process is quick, convenient, and the monthly membership offers great value for anyone who likes to keep their car clean year-round. The facility is well-maintained, and the team goes above and beyond to help customers. If you’re looking for a reliable car wash with excellent customer service, Jet Brite is definitely one of the best choices around. Highly recommended! 🚗 ### 5/5 — Best car wash *2026-05-30, version 11.0.2675* Love this car wash ### 5/5 — Easy to use *2026-05-07, version 11.0.2675* I’m able to handle all my purchases with this app saving time when getting a wash. We have one membership for my wife and I purchase single wash and specials. Just pull up, scan, and you’re on your way. The daily spin is daily fun if I remember to. ### 5/5 — Wash it up *2026-04-21, version 11.0.2675* Excellent ### 5/5 — Jet Brie *2026-02-22, version 9.2.2290* Best of the best ! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*