# Jet2 - Holidays and Flights — user reviews > 1,016 indexed App Store user reviews of Jet2 by Jet2.com Limited, rated 4.80/5 from 741 ratings. - Source: https://appshunter.io/ios/app/jet2-holidays-and-flights/id784548884/reviews - App overview in markdown: https://appshunter.io/ios/app/jet2-holidays-and-flights/id784548884.md - Rating breakdown: 5★ 650 · 4★ 57 · 3★ 10 · 2★ 4 · 1★ 20 ## What do users think of Jet2? Overall sentiment: mixed **Pros** - 👍 Easy to use - 🚀 Straightforward booking process - 💡 Useful information and updates - 🤝 Friendly and helpful staff - ⭐ Great holiday experiences **Cons** - 🐛 App crashes and glitches - ⚠️ Unreliable app performance - 💰 Deceptive pricing and hidden fees - 🤖 Poor in-app support and communication - 🔒 Security and privacy concerns **Commonly reported bugs** - Unable to access or view booking details - Inconsistent validation and error handling - Compatibility issues with newer devices - Unreliable payment processing - Disappearing user data and settings **Most requested features** - Improved search and filtering options - Seamless integration with travel documents - Real-time flight status updates - Loyalty program or rewards system - Easier access to booking and account management ## Newest reviews (14 of 1,016) ### 4/5 — All good apart from Transfer tracking *2026-08-31, version 15.7.0* We liked the app but when we tracked our transfer it looked like I hadn’t even got to stop 1 when it arrived at our stop (stop 3). There was no notice about the info being inaccurate ### 5/5 — A++++++ *2026-08-26, version 15.7.0* Yet again a fantastic service from Jet2 ### 5/5 — Easy to navigate *2026-08-26, version 15.7.0* App has loads of useful information about holidays balances dates times reviews etc very easy to understand and navigate ### 5/5 — Best Experience *2026-08-26, version 15.8.0* 100% Recommended ### 5/5 — Mike *2026-08-26, version 15.8.0* Very good ### 5/5 — Great App *2026-08-26, version 15.7.0* All the information there. Can’t fault it. Everything easy and accurate ### 5/5 — Made our holiday so much easier. *2026-08-25, version 15.7.0* Jet2 app ### 5/5 — It’s great *2026-08-24, version 15.7.0* So much on the app ### 3/5 — Valid code is not working. AUGUST100 *2026-08-23, version 15.7.0* Disappointing. How to fix as booking now? ### 5/5 — Flight *2026-08-23, version 15.6.0* Brilliant ### 5/5 — Brilliant *2026-08-23, version 15.6.0* So easy to use very informative everything you need in one place and keeps you up to date with any notifications. Cant fault thank you ### 5/5 — Holiday!! *2026-08-22, version 15.7.0* The best ### 5/5 — Steve *2026-08-22, version 15.7.0* Great app, works very well all the time. Really helpful you can access boarding passes with no signal ### 2/5 — Not reliable *2026-08-22, version 15.7.0* Ok when it works, but site seems to be difficult to open and responses stutter even when WiFi and 4G seem ok. ## Most critical reviews (10 lowest-rated) ### 1/5 — Sick of this app *2026-08-31, version 15.8.0* Every time I click on it I’m told to upgrade it. Then the next time I try to get in the same happens again. So once more I click and…repeat ad infinitum. Now it just presents me with a white screen with a red Jet 2 logo in the middle…and nothing. Delete the app, try again and just the useless bloody Jet 2 screen again. The worst airline app ever. It gets 1 star because zero ain’t an option. ### 1/5 — NBM *2026-08-28, version 15.8.0* Why doesn’t app work on iPhone 17 pro??? ### 1/5 — Mr *2026-08-27, version 15.8.0* It doesn’t work. Won’t let you retrieve bookings, faulty when trying to book dates. Really bad and very frustrating when trying to retrieve when you have spent a lot of money and no confirmation ### 1/5 — Won’t open anymore! *2026-08-27, version 15.8.0* I’m going on holiday and hoping to use the app and it hangs on the opening screen and then shuts down each time! Great when my tickets are on the app! App updates and iPhone updated and still it’s not working 🤦‍♂️ wouldn’t have been a problem but they have took the save to apple wallet feature off the boarding passes section 🤷‍♂️ ### 1/5 — Probably be alright if.. *2026-08-26, version 15.8.0* Won’t send a verification code so can’t log in. ### 1/5 — Doesn’t open! *2026-08-23, version 15.7.0* App never opens on my iPhone 16 even after update!! ### 1/5 — Does not compute *2026-08-22, version 15.7.0* Too complicated ### 1/5 — Rubbish *2026-08-21, version 15.7.0* App tells me to download Jet2holidays app in order to check in. Who at the developer side would let this kind of change go through without testing!! It’s the same bloody app, now I have to whatsapp a bot just to be able to check in ### 1/5 — Book Trip *2026-08-21, version 15.7.0* Not able to book trips with agent as they don’t visit the hotel ### 1/5 — Logging in *2026-08-21, version 15.7.0* Took ages to log in after upgrading my phone so I’m not sure if I actually logged in my account at the time of posting this ## Most praised reviews (10 highest-rated) ### 5/5 — Mrs C *2026-08-31, version 15.7.0* Real easy app to navigate, everything you need is all in one place ### 5/5 — Usual to have *2026-08-31, version 15.8.0* I’ve used the app for all the holidays with Jet2 and have found it very useful. It is very informative about all aspects of your holiday and gives regular updates while you away. Just a couple of niggles…1. They let you know way too early about your turn transfers!! 2. Was useful when our flight was delayed during our last trip in the sense it let you know the estimated timings, but it would be useful if they could put some narrative to the delays in the app especially if there are no ground staff to keep you updated. Overall, a must have app for your travels. ### 5/5 — Easy to use *2026-08-30, version 15.8.0* Very straight forward with plenty of useful information for travel and a lot more. ### 5/5 — So Easy! *2026-08-30, version 15.8.0* Great app - everything is in one place, check in, boarding passes, seat reservations, resort details and extras. Very efficient and user friendly! ### 5/5 — Jet 2 App - All you need *2026-08-30, version 15.7.0* In short the app has all the information you need to access. Found it easily to navigate and use throughout the holiday. ### 5/5 — Lou Parker *2026-08-29, version 15.7.0* Great app! Easy to use and informative ### 5/5 — Great App *2026-08-28, version 15.7.0* Great art really easy to use ### 5/5 — Love the company and app is so easy to navigate *2026-08-27, version 15.8.0* Great deals all year round especially the solo traveller ones ### 5/5 — Boarding pass *2026-08-27, version 15.8.0* Boarding pass on phone but would like to be able to easily print a copy for my elderly wife who is terrified her phone will die and she will be stuck in some foreign land ### 5/5 — Mr *2026-08-27, version 15.8.0* McSweeney --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*