# JetDrive Go — user reviews > 97 indexed App Store user reviews of JetDrive Go by Transcend Information, Inc., rated 4.70/5 from 819 ratings. - Source: https://appshunter.io/ios/app/jetdrive-go/id1067644066/reviews - App overview in markdown: https://appshunter.io/ios/app/jetdrive-go/id1067644066.md - Rating breakdown: 5★ 655 · 4★ 109 · 3★ 39 · 2★ 4 · 1★ 12 ## What do users think of JetDrive Go? Overall sentiment: neutral **Pros** - 👍 Easy to use - 🚀 Fast and intuitive - 💡 Convenient backup tool - 🔒 Secure data storage - 🔍 Simple file management **Cons** - 🐛 Compatibility issues with iOS 11 and newer - 🔍 Limited file browsing and organization features - 🔌 Requires Wi-Fi connection for full functionality - 🔍 Confusing file transfer process - 🐛 Occasional crashes and stability issues **Commonly reported bugs** - Drive not detected on iOS 11 and newer - Crashes when trying to view or transfer certain file types - Inconsistent file transfer behavior - Slow file browsing and loading - Unreliable backup and restore functionality **Most requested features** - Improved integration with iOS Files app - Support for batch file operations - Automatic file sync and backup options - Expanded file format support - Dark mode and other UI customization options ## Newest reviews (14 of 97) ### 3/5 — не работает *2026-05-31, version 3.15* приложение перестало запускаться после очередного обновления ios. iphone11 26.4.2 ### 3/5 — Works fine but has room for improvements. *2024-02-20, version 3.15* Fast and intuitive. But lacks flexibility, for example it does a good job for “backup” but can’t “move” and doesn’t allow you to work without wi-fi connection, etc. ### 2/5 — 😢 Very poor integration with iOS *2020-06-20, version 3.9* The Go drive does not show up in the iOS files app. You can only transfer from Files to Go using Share. If you use Share, select multiple files in the iOS Files app, and then tap “Copy to JetDrive Go”, this app only copies one file to the drive, ignoring the rest. ▫️▫️▫️ To make matters worse, the app has no integration with iOS Shortcuts. In other words, there’s no way to write a Shortcut to take each file and copy it to your drive. ▫️▫️▫️ Updates: The app doesn’t support split screen on iPads. The app’s ‘browser’ doesn’t automatically refresh its list of files and there’s no refresh button. That means it’s possible to download something and then download again because you don’t see it in your list of files. If you do that, the app gives a cryptic message instead of giving you a message that says file already exists . ### 3/5 — Limited *2020-03-31, version 3.8* Would like to download more than music/contacts but otherwise simple and reasonably fast ### 5/5 — I love my jetdrive *2019-10-25, version 3.5* This little magical gadget is one of the best inventions in the world after the iPad, you have full access to everything. Amazing ,amazing ### 5/5 — Felicidades *2019-09-18, version 3.3* Excelente me llega es formidable ### 4/5 — A little quirky *2019-09-07, version 3.2* I’m old school. I like for programs to have similar yet unique progression. What data you have to search and conform should be easy in each program. This one is a little different in its ways to do such. Once you get use to it, it is very good. The more I play with it, the more I miss it when I don’t have the stick with me. The program is quite good as said earlier, so I’m nitpicking a bit. ### 2/5 — Annoying *2019-08-30, version 3.2* Since update mine keeps crashing ### 5/5 — Great *2019-08-22, version 3.2* No complaints from me exactly what it says on the tin ### 5/5 — Easy! Quick! *2019-07-23, version 3.1.1* Easy and quick to clear and save photos from iPhone. ### 3/5 — Crash pause / play *2019-07-23, version 3.1.1* Hello Crash When i press pause and play again. ### 5/5 — Easy Backup *2019-07-01, version 3.1.1* Back up of my IPhone has never been so easy. No Cloud and I am in control of my own backup. ### 5/5 — Love it! *2019-06-24, version 3.1.1* Allows flexibility to transfer images and files between devices quickly with a straightforward interface. ### 5/5 — My daily tool *2019-05-31, version 3.1.1* I use if from last few months. Not only for backup but for transmitting too. It's really good. And cheap. ## Most critical reviews (10 lowest-rated) ### 1/5 — Cannot detect the drive *2026-05-19, version 3.15* iPhone cannot detect the drive. Already tried to update the firmware but still not working. ### 1/5 — useless never been good *2020-07-09, version 3.9* i purchase 2 of these, one got no detect and defective after use of few months and another one got failed to open on app it say format in exFat i did many of possibilities way to format i can now only use it as usb thumb drives not with the phone. buy another brand ### 1/5 — Doesnt work *2020-02-19, version 3.7* Backups fail when using with apples battery case. ### 1/5 — Pretty bad *2020-01-09, version 3.6* Positive side: Better than nothing. Negative side: 1) Doesn’t allow to upload more than one file at a time (I have ~10 000 documents on my phone). 2) The drive’s content is invisible to the iPhone file browser. 3) The app’s local folder is invisible to the file browser (not even sure what is the purpuse of the local folder then). 4) The app doesn’t reload directory content after upload finished. 5) Sometimes silently fails upload without informing me. 6) Filename text colour doesn’t get set properly when scrolling in the browser in dark mode. ### 1/5 — JPEG *2019-10-18, version 3.5* Bothers me that files don’t download as jpeg. Any way to change it? ### 1/5 — Rubbish *2019-06-23, version 3.1.1* Since updating to 3.1 this app do longer works properly on my iPhone 8. Still have version 2.9 on old iPhone not updated working well. How can I return to 2.9 on iPhone 8 ### 1/5 — Does Not Work *2019-05-10, version 3.1.1* New i pad version 12 os the app does not recognise the go drive 300. Transcend not helping. The toolbox fix is useless. Seems I have wasted a great deal of money on this product. Reading comments by others, it seems that this is a known problem that has not been adequately addressed. By way of a review edit. Transcend support have since been helpful but their fixes (toolbox app) still do not work. I have returned the drive to them. They have responded to this review by suggesting that I check the product compatibility???(new ipad with latest software) ipad gen 6(2018) OS 12.2 ### 1/5 — Crapy product. *2018-12-23, version 2.9* Drive is not detected when plugged into Mac. Can’t access it after use. And no service. Can’t find help. ### 1/5 — Can’t transfer video files in my jetdrive go anymore *2018-10-14, version 2.8* How do I fix this? ### 1/5 — Video doesnt play with sound *2018-06-01, version 2.7* My jetdrive go is recognizing the drive without a problem, but i dont know why it isnt playing sound. It is an mp4 file and sound is inaudible. ## Most praised reviews (10 highest-rated) ### 5/5 — Tuyet voi *2022-10-30, version 3.15* Tuyet voi ### 5/5 — BOB *2022-06-20, version 3.13* BOB I a a bob ### 5/5 — Great backup tool *2021-02-04, version 3.12* This is the easiest backup device to use on an iPhone/iPad. Have had zero issues in the last 4 years. Great for transporting your photos to your computer. Have recommended to several friends. Love it! ### 5/5 — First time *2021-01-03, version 3.11* Backing up my many photos from my phone. So far so good. Pretty easy. ### 5/5 — Excellent *2020-12-09, version 3.11* But can you make a link between this app and the Files App. So that usb flash drive can also be accessed via Files App. ### 5/5 — Easy Flash *2020-11-28, version 3.11* This flash drive has ease ability. It works ### 5/5 — A Must have *2020-04-09, version 3.8* I Never leave home without my Jetdrive. This little drive is sleek. The only thing I wish it had was a way to put on a lanyard or a keychain ad it is pretty small and gets lost easily in my purse😩 ### 5/5 — It works *2020-01-14, version 3.6* Simple, compact alternative method to the cloud to store photographs. ### 5/5 — Flash Drive *2020-01-07, version 3.6* What a great piece of kit, so easy to use. ### 5/5 — I love this app *2019-11-10, version 3.5* GREAT!!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-10.*