# Jeton Wallet - global payments — user reviews > 29 indexed App Store user reviews of Jeton Wallet by LA ORANGE LIMITED, rated 3.45/5 from 44 ratings. - Source: https://appshunter.io/ios/app/jeton-wallet-global-payments/id1190240579/reviews - App overview in markdown: https://appshunter.io/ios/app/jeton-wallet-global-payments/id1190240579.md - Rating breakdown: 5★ 24 · 4★ 3 · 3★ 1 · 2★ 1 · 1★ 15 ## Newest reviews (10 of 29) ### 1/5 — Withdrawal *2023-10-04* Trying to verify my account for over weeks not working now the block the account thank goodness the money in it not upon to 15$ **Developer response:** Thank you for taking the time to leave a review. Please get in touch with us through live chat support on our website https://bit.ly/3DG6EE8 so we can help you better. ### 1/5 — Missing money *2023-07-06* Deposited $50 Euros over a week ago have jumped through hoops to find it. I tend to think it’s a scam. No more codes screen shots. Where is my money? **Developer response:** Thank you for your time to submit a review. We would like the opportunity to talk and investigate your feedback further, due to privacy regulation we cannot discuss the details here. Please get in touch with us through live chat support on our website https://bit.ly/3DG6EE8 so we can help you better. Thank you for your cooperation and understanding ### 1/5 — Verification *2023-05-30* I’ve sent proof of verification and they haven’t checked it in 3days. However, when I check with customer service they can look and tell me when my photo is not eligible but can’t verify it for me🤦🏽‍♂️🤦🏽‍♂️. **Developer response:** Thank you for taking the time to leave a review about your experience with Jeton Wallet! If you get in touch with us via kyc@jeton.com or our live chat, so we can help you better. ### 1/5 — KYC *2023-05-23* Take forever to be verify and poor communication **Developer response:** Thank you for taking the time to leave a review about your experience with Jeton Wallet! If you get in touch with us via kyc@jeton.com or our live chat, so we can help you better. ### 1/5 — Worst Wallet long process to verify very annoying *2023-02-02* Do not recommend **Developer response:** Thank you for taking the time to leave a review about your experience with Jeton Wallet! It really means a lot to us. If you get in touch with us via our live chat, we love to learn what was the problem you experienced and solve it for you. ### 1/5 — Crash *2023-01-29, version 3.7.1* Hey, I’ve downloaded jeton the latest version and it crashes on my iPhone XS Max running iOS 13.3. The app crashes right away after it launches, I don’t know if the app doesn’t support my iOS version or my iPhone XS Max pls give me a response to my question. **Developer response:** Thank you for taking the time to leave a review about your experience with Jeton Wallet! We would love to learn what happened and if your situation was solved. Please could you get in touch with us via live chat https://bit.ly/3DG6EE8 if you are still experiencing problems. ### 1/5 — Won’t validate my valid ID can’t use voucher *2021-10-28, version 3.4.4* Terrible. Can’t do a thing with this stupid voucher **Developer response:** Thank you for reaching out to us and providing feedback on your recent experience. We apologize for any inconvenience you may have using the voucher code. Please rest assured that we continuously strive to make improvements and updates to our system to enhance the overall user experience. However, we acknowledge that sometimes these updates can cause disruptions, and we apologize for any inconvenience this may have caused you. For a more personalized solution and to address your specific concerns, we kindly ask that you connect with our customer support team. They are available to assist you further and provide you with the support you need. Reminder: This platform is not a substitute for contacting our official customer support. Our responses are general guidance and may not address your specific situation. For individualized assistance, please contact our customer support team directly. For a more personalized solution and to address your specific concerns, we kindly ask that you connect with our customer support team. They are available to assist you further and provide you with the support you need. Reminder: This platform is not a substitute for contacting our official customer support. Our responses are general guidance and may not address your specific situation. For individualized assistance, please contact our customer support team directly. ### 1/5 — 🤦‍♂️🤦‍♂️🤦‍♂️🤦‍♂️ *2021-05-15* Please send us your registration certificate about your residence in the UK and also please explain to us why do your have both Romanian and Moldovan passports. Maybe because I have 2 citizen🤷‍♂️stupid question, no? And you want I send address, bank statement. I send but nothing 🤦‍♂️🤦‍♂️🤦‍♂️ ### 1/5 — Ben Davis *2021-04-09* Do not deposit your money to this company! They tell you a bank transfer is 1-3 days but this is a lie. It’s nearly been 5 days and I still haven’t seen my money in the account that I opened with them. Very suspicious, stay away from this company! ### 1/5 — Never ever Again *2020-08-02* Leaving is made so hard, delayed in fact ... had some very strange fraudulent activity happen to my bank account and app showed me trying too make a bank transfer when I didn’t even do it.. wow ... stay clear !!!! **Developer response:** Hello, we're so sorry about your comment. If you have any question or any problem, kindly share your details at kyc@jeton.com. We'll check and get back to you. Thank you. ## Most critical reviews (10 lowest-rated) ### 1/5 — This wallet is a scam *2024-10-06* I can’t withdraw my money from this wallet and now i saw a transaction that all of my money was withdrawn by the system of this wallet. If you don’t want to lose your money then don’t use this wallet. ### 1/5 — Flawed *2024-08-07* have a problem trying tranfer money to the app I have talked to CS and can’t fix it or don’t understand the issue or don’t want to fix Their only advice is uses different phone browser or basically not the app🤷‍♂️ This option makes the app unusable I did all recommended even redownload on a different phone the issues persists all in all a good app BUT BECAUSE IT DONT WORK I am forced to use another app VERIFIED USER ### 1/5 — Frustrating Verification Process *2024-08-06* My experience with their verification team has been frustrating. Despite submitting all the required documents as per their guidelines, my verification requests have been repeatedly rejected for reasons that seem arbitrary and nonsensical. Each time I provide what is asked, I am met with another rejection citing a new, vague issue. This endless cycle of submitting and resubmitting documents without any clear guidance or transparency from the team is both time-consuming and exasperating. The customer service response has been slow and unhelpful, often providing generic responses that do not address my specific concerns. As a result, my ability to use the wallet efficiently has been significantly hindered. I hope Jeton Wallet can improve its verification process to be more transparent and customer-friendly, allowing users like myself to use the platform without unnecessary delays and frustration. ### 1/5 — Stupi *2024-07-16* Never processes cash out ### 1/5 — 12 gündür bekliyorum *2024-04-28* 12 gündür para çekmeyi bekliyorum müşteri hizmetleri robot gibi parayı alabilirsem asla kullanmayacağım böyle yaparsa bir adım ileri gidemezler kendi hataları olduğu halde beni bekletiyorlar **Developer response:** Bizimle iletişime geçtiğiniz için teşekkür ederiz. Endişenizi anlıyoruz ve yaşadığınız rahatsızlık için özür dileriz. Bazı durumlarda, bankaların veya finansal kuruluşların işlem süreleri gibi çeşitli faktörlerden dolayı çekimlerinizin hesap özetinize yansıması birkaç gün sürebilir. Bu süreçte gösterdiğiniz sabır ve anlayış için teşekkür ederiz. Jeton deneyimini sizin için mümkün olduğunca sorunsuz ve keyifli hale getirmek için elimizden gelenin en iyisini yapıyoruz. Hatırlatma: Bu platform, resmi müşteri hizmetlerimize başvurmanın yerine geçmez. Yanıtlarımız genel rehberlik niteliğindedir ve belki de sizin özel durumunuzu ele almamış olabilir. Kişiselleştirilmiş yardım için lütfen doğrudan müşteri hizmetlerimizle iletişime geçiniz. ### 1/5 — Fraudeur *2024-04-18* Ils sont juste des fraudeurs cet application Ils m’ont triche sur mon argent j’ai fait un depot et j’ai rien reçu je lui a donné les informations de transaction interac **Developer response:** Thank you for reaching out to us. We are sorry to hear about the inconvenience you are experiencing. To better assist you and provide a more personalized solution, we kindly ask that you send an email to team@jeton.com detailing the issue you are facing. Our customer support team is dedicated to ensuring a smooth and positive experience for all our users, and they will be more than happy to help resolve this matter for you. Please rest assured that your concerns are important to us, and we are committed to providing the support you need. Reminder: This platform is not a substitute for contacting our official customer support. Our responses are general guidance and may not address your specific situation. For individualized assistance, please contact our customer support team directly. ### 1/5 — Withdrawal is very slow *2024-04-03* Fix your withdrawal process. It is frustratingly slow. I chose bank withdrawal. It has been 2- business days. Still have not received my money. Very frustrating **Developer response:** Thank you for reaching out to us. We understand your concern and apologize for any inconvenience you may have experienced. In some instances, withdrawals can take a few days to reflect on your statement due to various factors such as processing times by banks or financial institutions. However, if you have not received the funds within five business days, we kindly request that you provide us with a bank statement showing your name, banking details, and all transactions from the date you requested the transfer until today. This information will help us investigate the issue further and ensure that your funds are processed correctly. Please do not hesitate to contact our customer support team. They are available and ready to assist you with any concerns or queries you may have. Thank you for your patience and understanding. Reminder: This platform is not a substitute for contacting our official customer support. Our responses are general guidance and may not address your specific situation. For individualized assistance, please contact our customer support team directly. ### 1/5 — Poor and useless app ( Scam) *2023-11-05* Very useless app. Not recommended. Withdrew money with all the method and it ended up failing after waiting for days. They are scam. Don’t use it **Developer response:** We are sorry to hear about your experience with Jeton. We take every feedback extremely seriously and want to assure you that integrity and trustworthiness are core values of our business. We have been providing good service to more than 1 million customers for more than 5 years. We encourage you to reach out to our customer support team directly so that we can gather additional details about your situation and work towards a resolution. Your feedback is invaluable to us, and we are committed to providing a safe and reliable service for all our users. Reminder: This platform is not a substitute for contacting our official customer support. Our responses are general guidance and may not address your specific situation. For individualized assistance, please contact our customer support team directly. ### 1/5 — SCAM and a waste of time *2023-10-22* Too much hassle to withdraw your own money you deposited since they cannot accept and form of verification lol **Developer response:** Thank you for bringing this to our attention. We understand your concerns and we're truly sorry for any inconvenience caused. I would like to assure you that our team is working tirelessly to review each and every account as diligently as possible. Every document you provide is incredibly important to us, and we're doing everything in our power to ensure that all verification processes are followed accurately. We appreciate your patience and understanding during this time. Rest assured that we're doing our utmost to make the Jeton experience as smooth and enjoyable as possible for you. Reminder: This platform is not a substitute for contacting our official customer support. Our responses are general guidance and may not address your specific situation. For individualized assistance, please contact our customer support team directly. ### 1/5 — Avoid App if not Avoid VITALIIA *2023-10-05* I wish I could just post screenshots here, they end chats concerning withdrawal issues very quickly. Withdrawals take forever that is if they come at all. I have made 3 withdrawals of $204.80, $300 and another $300 it’s been more than a week now I still haven’t received any of the 3 withdrawals and one of them even shows “Approved” “transaction completed” yet I can’t find it anywhere in my bank statement. Yet they refuse to reply me. One customer care rep named “VITALIIA” is extremely rude for no reason. And notorious for ending chats abruptly and asking ridiculous questions. **Developer response:** Thank you for taking the time to leave a review. If you get in touch with us via kyc@jeton.com or our live chat, we can help you better. ## Most praised reviews (9 highest-rated) ### 5/5 — My wallet *2024-07-28* I am impressed with this wallet very fast withdraws safe to use easy to understand I highly recommend it ### 5/5 — So grateful *2024-06-13* I have absolutely nothing to complain about this platform. They are fantastic and customer service is amazing ### 5/5 — Cool *2024-04-02* Cool **Developer response:** Thank you for your time and leaving us 5* review!! This means a lot to us, we are glad that you enjoy your experience with Jeton Wallet, we continue to improve your experience further! ### 5/5 — Jeton *2022-11-11* Easy to use and fast deposit **Developer response:** Thank you for your time and leaving us 5* review!! This means a lot to us, we are glad that you enjoy your experience with Jeton Wallet, we continue to improve your experience further! ### 5/5 — It is great to have a GBP Card *2022-05-27* It is really easy to navigate in the app, even my mom could apply for the card quick ans easy, and sending money directly from your wallet to your card is a blessing. Definitely recommend. **Developer response:** Thank you for your time and leaving us 5* review!! This means a lot to us, we are glad that you enjoy your experience with Jeton Wallet, we continue to improve your experience further! ### 5/5 — Great service *2021-05-18* Hello, I download this app recently and I’m still learning how to use it, and today I had a question and the person who talked with me was extremely helpful and she was available pretty fast too! I love it. She answer my questions and help me with the problem I encountered 👌👌 **Developer response:** Thank you for your time and leaving us 5* review!! This means a lot to us, we are glad that you enjoy your experience with Jeton Wallet, we continue to improve your experience further! ### 5/5 — Feels much better *2020-05-15* Was already a fan but with the new update it just seems so much better. Home screen feels more pro & easy to navigate and overall the app works as good as it always were. **Developer response:** Thank you for your comment and rating! ### 3/5 — Using your balance *2023-04-16* In all it’s a wallet that’s starting to become accepted in quite a lot of different areas, yes it works but a big factor I constantly find myself having to deal with when it should not ever exist is being able to use your whole balance and find that although the funds are in your wallet the vendors and or the payment process for connecting to your wallet will tell you you have I sufficient funds and you will have to keep reducing the payment amount until it’s accepted, a good quick example is this - you deposit the min $10 to your wallet you have the balance of $10 you will not be able to use the whole $10 as it will say insufficient funds , I just deposited the min $10 had $1.20 in the wallet so total $11.20 it won’t even make the $10 payment I deposited to do so now to use it I will need do the min deposit again being another $10 making a total of $21.20 to do the $10 payment , super frustrating annoying and inconvenient **Developer response:** Thank you for your time to submit a review. We would like the opportunity to talk and investigate your feedback further, due to privacy regulation we cannot discuss the details here. Please get in touch with us through live chat support on our website https://bit.ly/3DG6EE8 so we can help you better. Thank you for your cooperation and understanding ### 3/5 — Great app *2023-04-08* Great app. However is missing sfansyaid opportunity at being one of the best virtual card providers. If they removed the restrictions on virtual card creation times then they would be far ahead **Developer response:** Thank you for taking the time to leave a review about your experience with Jeton Wallet! This means a lot to us, we are glad that you enjoy your experience with Jeton Wallet, we continue to improve your experience further! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*