# Jetstar — user reviews > 649 indexed App Store user reviews of Jetstar by Jetstar Airways Pty Ltd, rated 4.70/5 from 741 ratings. - Source: https://appshunter.io/ios/app/jetstar/id821234247/reviews - App overview in markdown: https://appshunter.io/ios/app/jetstar/id821234247.md - Rating breakdown: 5★ 621 · 4★ 61 · 3★ 21 · 2★ 4 · 1★ 34 ## What do users think of Jetstar? Overall sentiment: neutral **Pros** - 👍 Easy to use - 🚀 Convenient - 💡 Helpful for booking and managing flights - 🚀 Efficient check-in process - 👍 User-friendly interface - 🚀 Provides real-time flight updates - 👍 Great for accessing flight details - 🚀 Smooth booking experience **Cons** - 🐛 App crashes or freezes - 🐛 Login issues - 🐛 Inability to view past bookings - 🐛 Unreliable or outdated information - 🐛 Difficulty adding or managing bookings - 🐛 Forced to use external links for functionality - 🐛 Inconsistent performance across devices - 🐛 Frustrating user experience **Commonly reported bugs** - App freezes during check-in process - Unable to log in or create an account - Booking details disappearing from the app - Inconsistent behavior when selecting destinations - Compatibility issues with newer device models **Most requested features** - Multi-city booking option - Ability to stay logged in - Option to view past flights and bookings - Improved navigation and user interface - Better integration with airline's website - Offline access to boarding passes - Customizable notifications and alerts ## Newest reviews (15 of 649) ### 3/5 — Navigating *2026-08-13, version 6.5.7* Just new to the app I am navigating my way around so far it seems user friendly ### 4/5 — Review *2026-08-12, version 6.5.7* Enjoying the app and very easy to use. Thank you.. ### 4/5 — The App seems to be non-functional these days *2026-08-08, version 6.5.7* This App was working fine, providing all useful utilities, until few weeks back, when it started crashing and in fact doesn’t allow to login itself. The web links constantly give ’Access Denied’ message. Is it being monitored and fixed or we will have to use browser on laptop for check-ins, boarding pass, flight booking etc? An avid user of your app! Div ### 5/5 — Easy to navigate *2026-08-06, version 6.5.7* Jetstar app is so easy to use. Everything at your fingertips from booking flights to manage your booking and checking. Thank you for making an app easy to use. ### 4/5 — Easy to use *2026-07-29, version 6.5.6* The only thing that I would like improved is easier access to find what fare I have booked to look up luggage limits , cancellation fees etc. ### 5/5 — Jetstar App Review *2026-07-29, version 6.5.6* I love using the app it is easy to navigate to make changes with your travel would highly recommend downloading it when you travel with Jetstar ### 5/5 — Easygoing *2026-07-28, version 6.5.6* Love flying it’s just too easy from wo to go - thanks Jetstar ### 5/5 — Easy to use *2026-07-27, version 6.5.6* Love the app, easy to use and great for when you are at the airport. All in the one place, so you can’t go wrong ### 5/5 — Flight App *2026-07-26, version 6.5.6* The app is fantastic user friendly ### 5/5 — App *2026-07-24, version 6.5.6* Easy to navigate app, good flight info, reminders very user friendly ### 5/5 — Easy Holiday bookings *2026-07-19, version 6.5.6* Such an easy app to search holidays, book holidays and flights and make changes if necessary. Love it! ### 4/5 — Baggage *2026-07-16, version 6.5.6* I think there is a problem with increasing your baggage allowance from 7 to 14kg. I press Add, then add to cart, then review and pay and $0 appears on the screen. ### 5/5 — Easy peasey *2026-07-15, version 6.5.6* Easy to book, easy to change and easy to monitor your flights and checkin. ### 5/5 — Great App *2026-07-15, version 6.5.6* Thanks Jetstar we love using this app it helps us get where we need to be ahead of time ### 5/5 — Well done *2026-07-15, version 6.5.6* I’m very satisfied with the professional service I have received from the team that help me get assistance from the ticket to seat by wheelchair ## Most critical reviews (10 lowest-rated) ### 1/5 — Garbage app *2026-08-12, version 6.5.7* Impossible to log into the app, confirmation email won’t come through, tried deleting and reloading, tried sending an email to the mobile app email, no response. ### 1/5 — We were treated rudely. *2026-08-12, version 6.5.7* We were treated rudely. ### 1/5 — Passport scan does not work. *2026-08-05, version 6.5.7* App does not work well. I had multiple passports that were impossible to scan despite having success on other comparable airline app. Be careful before using this app. ### 1/5 — Scummy Company *2026-08-05, version 6.5.7* Scammers ### 1/5 — Very disappointing *2026-07-28, version 6.5.6* Oooh my, don’t use this flight unless it’s the last option, Jetstar app doesn’t work, their website too its difficult to check in. They close their gate 40 minutes before departure! 😖 ### 1/5 — Adding baggage *2026-06-30, version 6.5.6* Totally disappointing when adding baggage to a booking that has a double leg, it shows baggage cost for 1 leg, but when you scroll down it double the cost when paying telling you that you have to pay twice because of the double leg. Seems a bit stupid when I need the cost of both legs, who in their right mind would only like to pay for 1 leg. Utter annoyance ### 1/5 — Stubborn and unwilling to work with people or offer refunds for their mistakes *2026-06-28, version 6.5.6* Checked with them before headed through security for my carryon being heavy, upgraded to 14kg they checked it and said it was good dimensions wise. Went through to get the tag on my carryon and after they pulled out the tape measure and said I was 1cm over and refused to work with me claiming I was out of the money I just spent upgrading. The bag fit perfectly in their check basket. They were just unwilling to believe the luggage compresses. They then told me I could check the bag but had to pay for more checked weight! ### 1/5 — Doesn’t work anymore *2026-06-23, version 6.5.6* I have loaded and re loaded app but it will no longer let me check in. I travel Jetstar every week & now this just makes things harder ### 1/5 — CANCELS FLIGHT LAST MINUTE AND GIVES FALSE INFROMATION *2026-06-08, version 6.5.5* They canceled my flight last minute and told me they can refund my money. Till now they haven’t refunded my money and told me that they never said that. They gave false information hust to get me off their backs. ### 1/5 — Update broke the app *2026-05-28, version 6.5.5* Unable to login and retrieve booking details. The app’s not usable at the moment. ## Most praised reviews (10 highest-rated) ### 5/5 — Easy to use and connectivity to chat makes is super *2026-08-23, version 6.5.7* Seems like lots of improvements in this App, had been dropping Jetstar club membership and trips but looks to be fixed. Hope the Jetstar club benefits pick up, not sure if value at the moment!! The chat is the best I’ve used which means you can complete all customer service needs in one place without waiting and I love that!! ### 5/5 — Easy to use *2026-08-21, version 6.5.7* Easy to use ### 5/5 — Everything best with cheap deals but didn’t like the hand carry extra 25 $ charges. *2026-08-20, version 6.5.7* Fine ### 5/5 — Check in *2026-08-19, version 6.5.7* Check in staff very supportive ### 5/5 — Jetstar App *2026-08-19, version 6.5.7* Easy to navigate and great deals ### 5/5 — Trip to Gold Coast *2026-08-17, version 6.5.7* Recently had a trip to the Gold Coast, found the appt easy to use and effective ### 5/5 — Tina *2026-08-16, version 6.5.7* The best cannot wait for holidays ### 5/5 — Jetstar’s the master *2026-08-13, version 6.5.7* Love the no-muck-around-with-boarding kaupapa. I choose Jetstar cos it’s way cheaper for the centres I fly to across Aotearoa and overseas. ### 5/5 — Easy to use *2026-08-10, version 6.5.7* Responsiveness is great and informative ### 5/5 — Booking *2026-08-09, version 6.5.7* Easy and fast --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*