# Jetts Fitness NZ — user reviews > 43 indexed App Store user reviews of Jetts Fitness NZ by Fitness Lifestyle Group. - Source: https://appshunter.io/ios/app/jetts-fitness-nz/id1565481734/reviews - App overview in markdown: https://appshunter.io/ios/app/jetts-fitness-nz/id1565481734.md ## Newest reviews (16 of 43) ### 2/5 — Access intermittent *2025-12-10, version 1.14.0* Not reliable to access gym. Advised to delete app and reinstall, problem persists on intermittently ### 2/5 — Trouble getting into gym *2025-10-26, version 1.13.2* Sometimes takes 5 minutes for app to allow access in like it’s frozen and some morning the app won’t load at all, all Other apps on phone work perfectly fine ### 2/5 — Missing Data *2025-10-08, version 1.12.0* I had plans & workouts when I first logged in and they were there for about a month then disappeared 🤔 ### 1/5 — In phone app access *2025-09-10, version 1.12.0* App lets me access the gym sometimes & other times it doesn’t work. Often times I am left standing outside the gym, logging in & out multiple times just to get access. Other times I just leave cuz it doesn’t work. Quite annoying! ### 1/5 — Barely usable *2025-08-30, version 1.12.0* Needing to log in every time, choose my favourite gym just for the E-tag to work intermittently is pretty trash. Fix it pls ### 1/5 — Program builder not working *2025-05-24, version 1.11.0* This latest update will not allow me to build a new program. Super frustrating and not particularly helpful. Please fix ASAP! ### 1/5 — Access issues *2025-05-10, version 1.11.0* Its just annoying to turn off bluetooth and turn it back on to get the access to the gym. Pls fix the issue. Thanks ### 2/5 — Johnsonville club *2025-04-18, version 1.10.0* It’s sad that we still have the careless people leaving their trash in the carpark area! Cameras in the carpark will help ### 2/5 — You had one job, app *2025-02-10, version 1.10.0* To let me into the gym. But app logs out every other use, claims bluetooth is disabled after login (it’s not), then spins and spins its wheels to finally let me tap the entry button. Even when the door shows green, NOPE you’re not going in yet, you’re going to fumble with it like an ape for another few seconds before your entry permission flows down the internets. Don’t tell me to reinstall the app or contact support, just fix it. ### 1/5 — Please cancel membership *2024-10-24, version 1.7.0* Please cancel membership and weekly payments as of today Thursday 26 October 2024 Thank you Mere ### 1/5 — Unreliable *2024-09-22, version 1.7.0* The app access to the gym is so temperamental, I’m often left standing outside unable to get in lol. ### 1/5 — I just want to get into the gym, fast *2024-09-15, version 1.7.0* I have a single use case for this app - getting into the gym to workout. I don’t need any extra features, I just need that one main feature to work, and it’s very flakey. Opening the app, it takes a moment for the access widget to even show up (app seems to prioritize loading the marketing widgets). Also, I’ve had several instances where the app refused to work until it’s been updated, so I’m standing outside the gym in the cold, waiting for my phone to download a new version of the app before I can get in. Not a good user experience. Just let me into the gym!! ### 1/5 — Very bad experience *2024-09-10, version 1.7.0* They made changes for no reason. The app works poorly. Every time, I have to sign up again and again. There are also problems with the connection. Entering the gym via this app is always a pain for me; sometimes, it takes 10 minutes ### 1/5 — Unnecessary *2024-09-10, version 1.7.0* Don't force users to update the app when its required to enter and its raining :) ### 1/5 — Digital access pass *2024-06-25, version 1.4.0* Please fix you app, my digital access pass just disappeared from my jetts membership portal after a day of getting it fix your app ### 1/5 — Digital access rollout *2024-06-01, version 1.2.1* This is the worse customer experience i have received for a very long time. After a sudden and uncommunicated switch to access via this app, i have been unable to enter the gym on multiple occasions. There application does not work. The company does not answer the phone but continues to take fees. I will be cancelling my membership now and advise others to avoid this company. ## Most critical reviews (10 lowest-rated) ### 1/5 — Trash *2026-04-30, version 1.15.3* Worse app ever. Always need to turn on and off Bluetooth to get it to work and why do you need to know location for. Waste of time ### 1/5 — Switched to FOB *2026-01-18, version 1.14.0* It’s one purpose to allow access, app logs out. Requires wifi, gym wifi doesn’t reach outside door sometimes. Doorways not sheltered, so trying to manage delays caused by app in the rain suxxx . Bring back training programs they were great for ideas. A calendar tracker to track visit. Otherwise pointless app, just get a fob. ### 1/5 — bad *2026-01-16, version 1.14.0* the app is buns, i will be holding it to the door for soo long, and it doesn’t show a loading screen or anything, it just doesn’t register that i’m holding it there and it doesn’t let me in. when phone is dead or broken i also can’t get in, pls bring back the chips to tag at the door instead ### 1/5 — Terrible *2025-12-26, version 1.14.0* Fails to work half the time. Stand outside the door trying for ages until someone takes pity on you and lets you in. Should be a BT system not a NFC system. ### 1/5 — Doesnt work *2025-12-13, version 1.14.0* Scanner doesn’t work(: attempted to enter gym multiple times but nopeee! Brilliant(: ### 1/5 — Not consistent *2025-11-27, version 1.14.0* Scanner doesn’t let me in even when using app on a newer phone like iPhone 16 pro ### 1/5 — Switched to FOB *2025-11-22, version 1.14.0* It’s one purpose to allow access, app logs out. Requires wifi, gym wifi doesn’t reach outside door sometimes. Doorways not sheltered, so trying to manage delays caused by app in the rain suxxx . ### 1/5 — the worst app ever *2025-11-09, version 1.14.0* the access tag never works ### 1/5 — So damn annoying just give us a physical pass good lord *2025-10-23, version 1.13.2* Annoying asl ### 1/5 — Barely usable *2025-10-10, version 1.13.0* Needing to log in every time, choose my favourite gym just for the E-tag to work intermittently is pretty trash. Fix it pls ## Most praised reviews (10 highest-rated) ### 5/5 — Awesome app *2024-03-25, version 1.2.1* Love the digital access it’s so cool! No more wasteful plastic The work out plans are really hardly for when I have no motivation ### 5/5 — So good! *2022-01-20, version 1.1* I love the workout inspiration from it & the fact I can complete the workouts in club or at home depending on my training 🙌🏻 looking forward to seeing more workouts to come. ### 5/5 — Finally *2021-12-07, version 1.1* I’ve waited too long for this 😂 But ye decent app with a wide range of workouts to choose from. ### 5/5 — Easy to use and looks great *2021-11-12* I love the workout plans and videos. ### 4/5 — Custom workouts *2024-02-18, version 1.1.115* I would like a custom version of this app, where we can choose the order of our plan, which exercises and be able to mix it up and do workouts from each plan. ### 3/5 — Sign in issues *2024-09-17, version 1.7.0* Today the app wouldn't let me use it to open the gym door unless I updated it. That's a very bad user outcome. Also when you open the app, the nfc sign in function should automatically be ready for use. ### 3/5 — Featureless app *2024-08-28, version 1.5.0* The app is good, do the get me wrong. I like being able to sign in to the gym with my phone. But surely a simple calendar function that tracks how often you access the gym would be a very useful feature. If you loom at the Anytime fitness app, it does this! The anytime app also can link to the fitness machines and track your carsio workouts. I most of all want a tracked list of my access time to the fym so I can see how many days ive turned up (or missed) ### 3/5 — digital access issues *2024-06-18, version 1.4.0* Had problems accessing the gym on multiple occasions via the digital access, tried closing app, restarting bluetooth and the phone. ### 3/5 — Please add features *2023-08-15, version 1.1* Please allow an option to add multiple plan. An option to view equipment for each club and the possibility to create my own plan based on these information inside this app. ### 2/5 — Feature for future *2026-06-11, version 1.15.5* I would like to suggest improving the gym app by adding more features beyond the current lock/pass access function. It would be great to have fitness coaching features similar to those available in the Jetts Thailand app. Features such as personalized workout plans, exercise tutorials, progress tracking, fitness challenges, goal setting, and nutrition guidance would greatly enhance the user experience. Having an integrated fitness coach within the app would provide more value to members and help them stay motivated and engaged with their fitness journey. Adding these features would make the app more useful and competitive while giving members better support in achieving their health and fitness goals. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-13.*