# Jewelry Identifier — user reviews > 34 indexed App Store user reviews of Jewelry Identifier by BOHEM Bilisim LTD, rated 3.50/5 from 94 ratings. - Source: https://appshunter.io/ios/app/jewelry-identifier/id6737455921/reviews - App overview in markdown: https://appshunter.io/ios/app/jewelry-identifier/id6737455921.md - Rating breakdown: 5★ 51 · 4★ 8 · 3★ 2 · 2★ 4 · 1★ 29 ## What do users think of Jewelry Identifier? Overall sentiment: negative **Pros** - 👍 Works great - 💡 Tries to price jewelry **Cons** - 🐛 Doesn't identify jewelry correctly - 🐛 Stops working after subscription - 🐛 Fails to analyze items - 🐛 Cannot zoom in to capture details **Commonly reported bugs** - Incorrectly identifies jewelry details - Stops working after trial period - Fails to analyze items **Most requested features** - Allow adding additional details to help identify jewelry - Provide option to upgrade subscription ## Newest reviews (11 of 34) ### 2/5 — Problems *2025-09-14* Well once again every avenue I try in order to get help ends up being the wrong path. All of my valuations are in foreign currency! This has been going on for a little while. I am a patient person and thought maybe it was an everybody problem. Nope. It’s mine. May I get some help with this please? Also we’re still showing pictures of marker tags Now the app wont finish analyzing the picture. It stops at approximately 65% and gives an error message for not completing the analysis. ### 2/5 — Diamond bracelet *2025-08-27* Would not identify ### 2/5 — Problems *2025-08-12* Well once again every avenue I try in order to get help ends up being the wrong path. All of my valuations are in foreign currency! This has been going on for a little while. I am a patient person and thought maybe it was an everybody problem. Nope. It’s mine. May I get some help with this please? ### 3/5 — Watch *2025-04-29* I’m still think about it ### 3/5 — Jewelry Identification *2025-04-20* I had hopes this would be a valuable tool in identification of various gemstones, but sadly it misses the mark. It identifies genuine gemstones beads as plastic or glass and if you try to get a closer picture of the pieces’s details, it takes an error. Will not renew. ### 4/5 — Camera options are none *2025-04-18* In a app that is supposed to do fine detail photos it can’t seem to zoom in , otherwise it’s a decent app ### 4/5 — Market value?! *2025-03-09* I was having a pretty good opinion about this app until it decided that I needed the market value of the quarter I was using for sizing instead of the actual jewelry. How does one fix that? They text support and make suggestions through reviews. It helped my situation. Thank you for listening. Nana Reuter **Developer response:** Dear valued Jewelry Identifier user, Thank you for taking the time to share your feedback. We appreciate your initial positive opinion of our app and apologize for the inconvenience you experienced with the sizing feature. We understand your concern regarding: 1. The app providing a market value for a quarter used for sizing instead of focusing on the actual jewelry We recognize that this issue can be frustrating and potentially confusing for our users. Our development team is already working on improving the app's ability to distinguish between reference objects and the actual jewelry pieces. In our next update, we plan to implement the following enhancements: - Refining our image recognition algorithm to better differentiate between sizing objects and jewelry - Adding a specific "sizing mode" that will ignore non-jewelry objects in the frame - Improving the user interface to make it clearer when the app is focusing on the intended jewelry piece We value your input as it helps us identify areas for improvement. Rest assured, we are committed to making the Jewelry Identifier app more accurate and user-friendly. If you encounter any other issues or have suggestions for improvement, please don't hesitate to reach out to our support team. Your feedback is crucial in helping us enhance the app's performance. Thank you for your patience and understanding. We look forward to providing you with an improved experience in our upcoming update. Best regards, Jewelry Identifier Team ### 2/5 — Market value?? *2025-02-26* I was having a pretty good opinion about this app until it decided that I needed the market value of the quarter I was using for sizing instead of the actual jewelry. How does one fix that? **Developer response:** Dear valued Jewelry Identifier user, Thank you for taking the time to share your feedback. We appreciate your initial positive opinion of our app and apologize for the inconvenience you experienced with the sizing feature. We understand your concern regarding: 1. The app providing a market value for a quarter used for sizing instead of focusing on the actual jewelry We recognize that this issue can be frustrating and potentially confusing for our users. Our development team is already working on improving the app's ability to distinguish between reference objects and the actual jewelry pieces. In our next update, we plan to implement the following enhancements: - Refining our image recognition algorithm to better differentiate between sizing objects and jewelry - Adding a specific "sizing mode" that will ignore non-jewelry objects in the frame - Improving the user interface to make it clearer when the app is focusing on the intended jewelry piece We value your input as it helps us identify areas for improvement. Rest assured, we are committed to making the Jewelry Identifier app more accurate and user-friendly. If you encounter any other issues or have suggestions for improvement, please don't hesitate to reach out to our support team. Your feedback is crucial in helping us enhance the app's performance. Thank you for your patience and understanding. We look forward to providing you with an improved experience in our upcoming update. Best regards, Jewelry Identifier Team ### 1/5 — Not satisfied *2025-01-27* Does not work **Developer response:** Dear valued Jewelry Identifier user, Thank you for sharing your feedback about our app. We apologize sincerely for the issues you've experienced, as it seems the app is not functioning as expected for you. We understand your concern regarding: 1. **App not working**: The app fails to perform its intended function. We take this feedback very seriously and are committed to improving the app's performance. Our team is actively working on enhancing the following areas: - **Stability and reliability**: We are reviewing and refining our code to ensure the app runs smoothly and consistently across different devices. - **Error handling**: We are implementing better error messages and troubleshooting tools to help users identify and resolve issues more easily. - **User support**: We are expanding our support resources to provide more assistance to users experiencing difficulties. In our next update, we will address these issues directly. We appreciate your patience and hope you will give our app another chance once these improvements are implemented. Your feedback is crucial in helping us make Jewelry Identifier a reliable tool for jewelry enthusiasts. If you have any specific details about the issues you encountered or suggestions for improvement, please don't hesitate to reach out to our support team. We're here to help and want to ensure you have a positive experience with our app. Thank you again for your feedback. We're working hard to make your experience better. Best regards, Jewelry Identifier Team ### 1/5 — Failed to analyze *2025-01-19* App worked great the trial days, but when I purchased a subscription, would not work at all. When scanning it stops around 13% gives an error message “failed to analyze. I have tried multiple items with same results. I’m so disappointed. ### 2/5 — Not accurate *2025-01-18* Took pictures of custom pieces did not identify properly **Developer response:** Dear valued Jewelry Identifier user, Thank you for sharing your experience with our app. We apologize for the difficulty you encountered when trying to identify your custom jewelry pieces. We understand your concern regarding: 1. **Inability to identify custom pieces**: The app failed to properly identify your custom jewelry. We take this feedback seriously and recognize that custom pieces can be particularly challenging for AI-based identification systems. Our team is working on enhancing the app's capabilities to better handle unique and custom jewelry items. In our next update, we plan to implement the following improvements: - **Expanded database**: We will continue to expand our database to include more diverse and unique jewelry pieces, which should help improve the identification of custom items. - **Enhanced image processing**: We are refining our image recognition algorithms to better capture and analyze details from custom jewelry, such as unique designs or craftsmanship. - **User feedback integration**: We will introduce a feature allowing users to provide feedback on misidentified pieces, which will help us improve the app's accuracy over time. We appreciate your patience and hope you will give our app another chance once these enhancements are implemented. Your feedback is crucial in helping us make Jewelry Identifier a valuable tool for jewelry enthusiasts. If you have any specific examples of custom pieces that were not identified correctly, please don't hesitate to share them with our support team. This will help us in our improvement efforts. Thank you again for your feedback. We're working hard to make your experience better. Best regards, Jewelry Identifier Team ## Most critical reviews (10 lowest-rated) ### 1/5 — Doesn’t work *2026-08-05* Bought the jewelry identifier app cannot scan anything all I get is error so annoying waste of money ### 1/5 — Doesn’t work *2026-03-25* App Doesn’t work at all ### 1/5 — Pic errors *2025-09-10* If these app can not take a few samples pics that very clear and decent quality with out putting up an error code. There no chance I going to pay for these app . The only thing app has has raised his suspicion. Read other critical reviews. Consensus is the same. ### 1/5 — Not a free app *2025-06-06* Worked great once but then not free. Would like to use on more than one item before I purchase. ### 1/5 — Bad guess *2025-04-21* This App didn’t get one stone right ### 1/5 — Jewelry app *2025-03-20* It gave no real info/ what a waste ### 1/5 — Totally wrong not accurate *2025-03-13* This app said my engagement ring is only .5 to 100 karat. It’s actually 3.5 karats with the wedding band and valued at 35,000 dollars. As bought from reputable dealer and appraised. So needless to say I won’t be using or buying another month. ### 1/5 — Doesn’t Identify *2025-03-02* This app hasn’t identified any jewelry that I know for a fact has a makers mark and is different that what it identifies. I’m very unhappy with it! **Developer response:** Dear valued user, Thank you for sharing your feedback about the Jewelry Identifier app. We apologize for the frustration you've experienced with the jewelry identification feature. We understand your concerns regarding: 1. Inaccurate identification of jewelry with known maker's marks 2. Misidentification of jewelry pieces We take your feedback very seriously and want to assure you that improving the accuracy of our jewelry identification system is a top priority for our team. We are actively working on enhancing our database and recognition algorithms to better identify maker's marks and distinguish between different types of jewelry. In our next update, we plan to implement the following improvements: - Expanding our database of maker's marks - Refining our image recognition technology for better accuracy - Adding a feature for users to submit corrections, which will help us improve the system further We appreciate your patience and hope you'll give our app another chance after the upcoming update. Your satisfaction is important to us, and we're committed to making this app a valuable tool for jewelry enthusiasts like yourself. If you have any specific examples of misidentified pieces, we would greatly appreciate if you could share them with our support team. This will help us in our improvement efforts. Thank you again for your feedback. We're working hard to make your experience better. Best regards, Jewelry Identifier Team ### 1/5 — TERRIBLE *2025-02-01* It is a scam app. It always says picture unidentified. I even used other devices but it says the same thing. This app is not recommended. It’s TERRIBLE. WORST APP EVER!!!!!!!!! **Developer response:** Dear valued Jewelry Identifier user, Thank you for sharing your concerns about the app's performance. We apologize sincerely for the frustration you've experienced with the "picture unidentified" issue, despite trying different devices. We understand your disappointment and acknowledge the following issues: 1. Consistent failure to identify jewelry pieces 2. Inability to provide reliable results across different devices We take your feedback very seriously and want to assure you that we are actively working on improving the app's functionality. Our team is focused on enhancing the following areas: - **Image recognition algorithms**: We are refining our technology to better handle a wide range of images and devices. - **Device compatibility**: We are ensuring that the app performs consistently across various devices and platforms. - **User experience**: We are reviewing our interface to provide clearer instructions and feedback to users when issues arise. In our next update, we plan to address these issues directly. We will include improvements such as: - Enhanced image processing capabilities - Better error handling to provide more informative feedback instead of generic messages - Additional support resources for users experiencing difficulties We appreciate your patience and hope you will give our app another chance after these updates. Your satisfaction is important to us, and we're committed to making Jewelry Identifier a valuable tool for jewelry enthusiasts. If you have any specific examples or suggestions for improvement, please don't hesitate to reach out to our support team. Your feedback is crucial in helping us enhance the app's performance. Thank you again for your feedback. We're working hard to make your experience better. Best regards, Jewelry Identifier Team ### 1/5 — Not so great *2025-02-01* Google lens works much better. You can’t zoom in when taking a picture so it doesn’t capture or take into consideration brand tags and such. It wouldn’t be nice if you could at least add additional things to help identify. Very seldom shows an exact match unlike Google. **Developer response:** Dear valued Jewelry Identifier user, Thank you for sharing your feedback about our app. We appreciate your comparison with Google Lens and understand your concerns regarding: 1. **Zoom functionality**: The inability to zoom in when taking a picture, which affects the app's ability to capture details like brand tags. 2. **Lack of exact matches**: The app rarely provides exact matches for jewelry pieces, unlike Google Lens. 3. **Additional identification features**: The desire for more tools to aid in jewelry identification. We take your feedback very seriously and are committed to improving our app. Here are some enhancements we are working on: - **Zoom feature**: We are planning to add a zoom functionality to allow users to capture more detailed images, including brand tags and other small details. - **Improved matching algorithm**: We are refining our matching algorithm to increase the accuracy of jewelry identification and provide more exact matches. - **Additional identification tools**: We will explore adding features that allow users to input additional information or use other visual cues to help improve identification accuracy. These improvements will be included in our next update. We appreciate your patience and hope you will give our app another chance once these enhancements are implemented. Your feedback is invaluable in helping us make Jewelry Identifier a better tool for jewelry enthusiasts. Thank you again for your input. We're working hard to make your experience better. Best regards, Jewelry Identifier Team ## Most praised reviews (10 highest-rated) ### 5/5 — Problems *2026-07-20* Update on my review below. Everything I had a problem with seems to have been resolved. Except being able to get the app to work at all and : Now I have created a new problem. Yes I said created - myself. The app wasn’t acting right so I followed protocol and force stopped it. That didn’t work so I uninstalled and reinstalled. Thereby losing my voluminous collection of sellable jewelry that I have been collecting/ putting together. Does anyone know if there is a way to get my collection pictures back? 1st review+ Well once again every avenue I try in order to get help ends up being the wrong path. All of my valuations are in foreign currency! This has been going on for a little while. I am a patient person and thought maybe it was an everybody problem. Nope. It’s mine. May I get some help with this please? Also we’re still showing pictures of marker tags. As of 16 Sept. 2025: Now the app wont finish analyzing the picture. It stops at approximately 65% and gives an error message for not completing the analysis. Crud it’s not analyzing at all now. 😞 ### 5/5 — Problems *2025-09-17* Update on my review below. Everything I had a problem with seems to have been resolved. Except being able to get the app to work at all and : Now I have created a new problem. Yes I said created - myself. The app wasn’t acting right so I followed protocol and force stopped it. That didn’t work so I uninstalled and reinstalled. Thereby losing my voluminous collection of sellable jewelry that I have been collecting/ putting together. Does anyone know if there is a way to get my collection pictures back? 1st review+ Well once again every avenue I try in order to get help ends up being the wrong path. All of my valuations are in foreign currency! This has been going on for a little while. I am a patient person and thought maybe it was an everybody problem. Nope. It’s mine. May I get some help with this please? Also we’re still showing pictures of marker tags. As of 16 Sept. 2025: Now the app wont finish analyzing the picture. It stops at approximately 65% and gives an error message for not completing the analysis. Crud it’s not analyzing at all now. 😞 ### 5/5 — Amazing *2025-08-10* 5star ### 5/5 — Perfect app *2025-08-05* Awesome! worked exactly how I wanted it to ### 5/5 — good *2025-04-09* good ### 5/5 — Working like a charm *2025-03-08* I have no idea why people talks sh.t about this app. It works like a charm. ### 5/5 — Excellent app *2025-01-12* Very happy with the app, finds my item, describes it and tries to price it. However …. It now tells me that I reached maximum number of free uses but doesn’t give me the chance to upgrade or do anything else. **Developer response:** Dear valued Jewelry Identifier user, Thank you for your positive feedback about our app's ability to identify and describe your jewelry items. We're thrilled to hear that you've been satisfied with the app's performance. However, we apologize for the inconvenience you've encountered regarding the maximum number of free uses. It seems there might be an issue with the upgrade or subscription options not being accessible to you. We understand your concern and want to assure you that we are actively working on improving the user experience, including ensuring that all users can easily access and manage their subscriptions. In our next update, we plan to enhance the following: - **Subscription management**: We will review and refine our subscription options to ensure they are easily accessible and manageable for all users. - **Clearer notifications**: We will improve the notifications to clearly inform users about reaching the free usage limit and provide straightforward options for upgrading. - **Enhanced support**: We will expand our support resources to help users with any issues related to subscriptions or app functionality. We appreciate your patience and hope you will continue to use our app once these improvements are implemented. Your feedback is invaluable in helping us make Jewelry Identifier a better tool for jewelry enthusiasts. If you have any further questions or need assistance, please don't hesitate to reach out to our support team. We're here to help. Thank you again for your feedback. We're working hard to make your experience better. Best regards, Jewelry Identifier Team ### 5/5 — A+ works great! *2025-01-07* Works great! **Developer response:** Dear valued Jewelry Identifier user, Thank you for your 5-star review! We're thrilled to hear that you're enjoying our app. Your support means a lot to us, and we're grateful for users like you who appreciate our efforts. We're constantly working to improve and expand our features to provide the best possible experience for jewelry enthusiasts. Your positive feedback motivates us to keep pushing forward with new updates and enhancements. Thank you again for your encouragement. We're here to help and look forward to continuing to serve you with the best jewelry identification tools available. Best regards, Jewelry Identifier Team ### 5/5 — That is amazing and Free 😂 *2024-12-16* So easy to use! I just take a picture of my diamond it shows value and fake or not. That is so cool. **Developer response:** Dear valued Jewelry Identifier user, Thank you for your kind words about our app! We're thrilled to hear that you find it easy to use and enjoy the features that help you verify your diamond's authenticity and value. We're glad you're having a positive experience and appreciate your feedback. We're continuously working to improve and expand our features to provide the best possible experience for jewelry enthusiasts like you. Thank you again for your support! Best regards, Jewelry Identifier Team ### 4/5 — Worth the cost of the app *2025-10-08* Gives me a good idea of worth for appraisals --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*