# JHFCU — user reviews > 64 indexed App Store user reviews of JHFCU by Johns Hopkins Federal Credit Union, rated 2.24/5 from 29 ratings. - Source: https://appshunter.io/ios/app/jhfcu/id518392547/reviews - App overview in markdown: https://appshunter.io/ios/app/jhfcu/id518392547.md - Rating breakdown: 5★ 5 · 4★ 1 · 3★ 1 · 2★ 5 · 1★ 7 ## Newest reviews (15 of 64) ### 2/5 — Try again error *2026-04-12, version 2025.182.57482* Is there something wrong with the app? ### 2/5 — Banking app *2024-08-15, version 2024.151.49275* It’s always a problem with the app, and Zelle on the app is terrible. Have the time it doesn’t even want load up. ### 2/5 — What happened? *2024-01-15, version 2023.310.45067* Upgrade broke the iPad landscape view ### 2/5 — Poor design for ipad *2023-12-28, version 2023.310.45067* New version fails to work in landscape on ipad. ### 2/5 — App not working *2023-09-21, version 2022.068.31693* I’ve had JHFCU for over a year now ! And now recently I can log in but when I click on my checking as account I can’t see anything it’s a blank screen. ### 3/5 — Something’s Wrong *2023-05-09, version 2022.068.31693* I have been biking with JHFCU since the 1980s and using the mobile app since it first came out, pretty much never had a problem until now: I cannot get it to deposit a check to save my life. It keeps complaining that it can’t find the edges of the check (cropping error) whether I use the automatic or manual mode (even though the crop lines are clearly and correctly marking the edges of the check before the image is captured), whether I use a solid black background or brown background or red background, just can’t get it to work. Really frustrating since now that it is all automatic, I can’t take my own picture and upload it for image processing like I used to do. ### 2/5 — New century update needed NOW! *2022-08-19, version 2022.068.31693* I have been banking with JHFCU since 2005. A longgg time right but having the app hasn’t made anytime with them better because of how “BASIC” the app is. Compared to other banking apps you can at least transfer monies from bank to bank, it has labels like mobile deposit and bill pay but when I attempt to try them, access denied or your not signed up. As long as I been banking here I should have access to EVERYTHING! All this to say please please update the banking app to fit modern day banking. Thanks😅! ### 2/5 — Too many glitches with app *2022-06-11, version 2022.068.31693* Ok many glitches ### 3/5 — No Zelle option *2022-06-04, version 2022.068.31693* I like the updates to the website and appreciate that I can get real-time updates on my account. I would like to request the option to use Zelle or some form of money transfer option between outside accounts. ### 2/5 — What happened to … *2022-05-24, version 2022.068.31693* ‘Pending’ with a date?! Used to be when a check is about to clear, it was pending and had a date for when the check would clear. The latest update took that away … for reasons? Need it back because well, I’d like an idea of when checks/direct deposits clear like it’s been for years. ### 3/5 — Why can’t we see all accounts under single login *2021-01-11, version 1.20204.1* In general, the app is decent. But by 2021 standards, it has some puzzling limitations. Other banks allow you to see all accounts you have with them via a single login. This app continues to insist that you have different logins for each account, which means the convenience and security of Touch ID can be used on only one account. JHFCU, please look at Citibank’s app for how to address this limitation. It is a MAJOR headache. ### 2/5 — Never saves login info *2019-11-12, version 1.19302.2* Even if you check the box ### 2/5 — Latest Version Missing Features *2019-08-17, version 1.19302.2* We have used this app on our ipad in various forms over the years. The latest version seems to be incompatible as certain buttons do not appear on ipad version. Case in point - there is no SUBMIT button in Bill Pay, so you can no longer pay bills. ### 1/5 — No more quick access *2019-05-17, version 1.19106.1* Too many crashes, and unable to login. ### 1/5 — So disappointed *2019-01-09, version 1.18304.22* I’ve had this application for almost a year and there has been no change. The application CONSTANTLY crashes and freezes. Sometimes i can’t the app due to some error. This app needs a serious update and these bugs need to get fixed. It’s 2019 .. this bank should really get on having an application that doesn’t have so many issues. ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible app *2026-04-13, version 2025.182.57482* It’s wild. Their banking app has now been offline for 4 days. Their excuse is that they sent a letter informing. It doesn’t matter. 4 days with no online banking is insane. How have they not been able to get back online???? ### 1/5 — Can’t Even Open the App *2026-04-13, version 2025.182.57482* Banked with JHFCU for 7 years. This year the app suddenly begins crashing every single time I open it. Can’t check my balance, deposit a check, or anything. Edit: it’s been a year and the app still doesn’t open. ### 1/5 — Can’t Even Open the App *2025-11-03* Banked with JHFCU for 7 years. This year the app suddenly begins crashing every single time I open it. Can’t check my balance, deposit a check, or anything. ### 1/5 — app does not function at all anymore *2025-09-27, version 2025.182.57482* there’s a new update with this app and it’s made it so that you need an iphone 15 or newer in order for the app to work ### 1/5 — The app is horrible *2023-09-11, version 2022.068.31693* I just became a member not to long ago and it’s sad you can’t view any of your cards online! Like why isn’t that a option like the app new to updates immediately! For this be a huge hospital you think your bank technology would be up to date this sad! I don’t like it I’m considering leaving already I just signed for my account ### 1/5 — Doesn’t work *2023-06-13, version 2022.068.31693* Idk if it was the update but the app no longer works for me ### 1/5 — Poor Maintenance Timing *2022-06-11, version 2022.068.31693* Should never perform online maintenance during a Saturday afternoon. JHFCU regularly performs maintenance of online banking features during the middle of the day which is deplorable. Most IT entities know to perform maintenance on backend features late at night/very early morning during the middle of the week. ### 1/5 — Your physical location requires appointment but we never can make one via the app *2022-02-03, version 1.20204.1* Please. Is it so hard to add a make an appointment feature in the app? How about paying few JHU students to let them do this for you instead of let them be woke on campus everyday? ### 1/5 — Security Code Issue *2020-02-25, version 1.20101.3* Everything worked great till I got a new phone. Logged in fine, security code sent, app doesn’t let you enter security code. Was excited today with an update on the app, however same problem still exists. ### 1/5 — They can’t even get the basics right *2019-12-11, version 1.19403.1* Every time I login it says my access has expired. EVERY SINGLE TIME. Why? What kind of incompetence does it take to offer Touch/Face ID and not have it work once? Not only that, but this error has been reported to them many times by many people and they have made no attempt to fix it. It shows their complete disrespect and content for their customers. Also, they keep “overhauling” the app and website, and it is just as bad as before...minus a few features. So why overhaul it if you aren’t going to fix it? The app is so bad that I am looking for a new credit union to switch to. There is no reason for this incompetence in 2019. It looks like it was made in 1989. I know they aren’t a major bank, but still, this is absurd. ## Most praised reviews (10 highest-rated) ### 5/5 — New upgrade-Oh how I hate it! *2025-10-09, version 2025.182.57482* Please choose a different layout I hate this new upgrade. I love the ease of the app but the layout is horrible. ### 5/5 — Apps working as expected *2024-02-20, version 2023.310.45067* I’ve been using the App for a few years now, and I’ve had no problems. The app has always worked as expected and has been easy to navigate. ### 5/5 — Good app *2024-01-06, version 2023.310.45067* Easy to use, haven’t had any issues in 2 years of using their app. ### 5/5 — Never had any issues with this app! *2019-04-04, version 1.19106.1* I think this app offers a lot of great features! It makes it so much easier to bank since I don’t have to go to the credit union to do simple transactions like transfers to one account to another or to pay my credit card. I’m very happy with this credit union :) ### 5/5 — Banking convenience at it's best! *2013-04-15, version 1.715.2* Love all the features of this app, especially Deposzip. Once you're enrolled, can make deposits easily through the app. I can pay my bills, manage my accounts, and take care of my credit card all in one place. I currently do not live in MD and this app makes it so much easier to stay with my favorite bank. ### 5/5 — Great! *2012-08-10, version 1.0.10* So happy to finally have this convenience at my fingertips!!! ### 5/5 — YES FINALLY *2012-05-02, version 1.0.10* I'm so glad you guys finally made an app! ### 5/5 — Love!!! *2012-04-27* This app is perfect! I love everything that is available with the app. Being able to check balances and pay bills on the go is fantastic! ### 4/5 — Works again *2018-11-03, version 1.18304.22* The initial update to add Face ID support was awful, crashing constantly, but the more recent builds have been stable. ### 4/5 — Purpose built *2015-09-17, version 1.820.105* It's not particularly slick, but functions just fine. Personally I prefer an app be easy to use rather than look pretty and this one fits the bill well. Would be nice to be able to use Touch ID to sign in which is the only drawback I've found so far. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*