# Jigsaw Box Puzzles — user reviews > 479 indexed App Store user reviews of Jigsaw Box Puzzles by Sparkle Apps, rated 4.30/5 from 267 ratings. - Source: https://appshunter.io/ios/app/jigsaw-box-puzzles/id374251470/reviews - App overview in markdown: https://appshunter.io/ios/app/jigsaw-box-puzzles/id374251470.md - Rating breakdown: 5★ 192 · 4★ 28 · 3★ 10 · 2★ 14 · 1★ 23 ## What do users think of Jigsaw Box Puzzles? Overall sentiment: positive **Pros** - 🚀 Excellent app - 👍 Easy to use - 💎 Variety of puzzles - 🎨 Can create own puzzles - 🎁 Free monthly puzzles - 💻 Works well on iPad - 🧠 Keeps mind active - 🕰 Relaxing pastime - 🤝 Responsive customer support **Cons** - 🐛 Occasional crashes - 🔍 Difficulty finding/accessing puzzles - 💰 Expensive puzzle packs - 🔍 Puzzles too small on large screens - 🔒 Issues with syncing across devices - 🔊 Annoying startup sound **Commonly reported bugs** - Puzzle pieces getting stuck - Puzzles not downloading properly - Compatibility issues with newer iOS versions - Puzzles disappearing from library **Most requested features** - Increase maximum puzzle piece count - Add portrait/square puzzle mode - Customize puzzle piece shapes - Allow creating custom puzzle bundles - Improve puzzle tray/locking functionality - Expand puzzle themes (more landscapes, less food) ## Newest reviews (19 of 479) ### 3/5 — nice puzzle app *2025-11-24, version 8.4.1* great selection of puzzles, however my only complaint is that every time I play a puzzle , i have to keep selecting the tray option, which is very annoying. ### 2/5 — App Crashes *2025-10-31, version 8.4.1* What has happened to this app? I’ve already submitted two emails to customer support that this app crashes every time I look at a puzzle in the store. I’ve restarted the app, restarted my device and I have more than enough room on my device to play. I’ve received no response. I once received an immediate response when I contacted customer service. I may need to delete as it is unplayable now. ### 2/5 — Puzzle pieces sticking *2025-05-06, version 8.3.2* I have been using this app for a long time and I enjoyed it, but most recently I have a new iPad Air and the puzzle pieces moving up from the tray stick and won’t move until you either close the app or move a piece from the tray over them to dislodge it. Very frustrating. I will still use it for my smaller travel iPad but not for the one I use daily. I have tried to work with the rep to have the problem corrected but she doesn’t seem to be able to fix the problem. ### 4/5 — Free Monthly Puzzle Size changed?!?!?! *2025-02-20, version 8.3.2* Was curious as to why the size of the puzzles have decreased from 252 pieces down to 208 pieces? I know myself and other players would like to see an increase in the size of the puzzles instead of a decrease! Please rectify this issue!! ### 2/5 — Overpriced *2025-01-31, version 8.3.2* Unfortunately, the charm of this App is diminished due to the price. Paying 99 cents and much more for any bumper packs as they are called is OTT. Most of the time at least 4 or more are not workable puzzles. Why are they so expensive. Such a shame. ### 2/5 — AI Images?? *2024-12-25, version 8.3.2* Pretty sure the Christmas Advent calendar consists of (potentially unedited) AI images. There are too many oddities in the pictures, and the mansion puzzles have similar architecture. (The main difference being one’s a regular building and the other’s the gingerbread version of the same building.) Have to admit I was so disappointed in the quality I couldn’t even finish the December 1st puzzle. ### 3/5 — Great but……. *2024-11-23, version 8.2.2* I love being able to upload my own images to create puzzles but I wish puzzles could be split into more pieces. I usually finish a 252-piece puzzle in less than an hour. It was okay at first but it’s kind of annoying after having done so many. I would like to be able to sit and get cozy with one puzzle for longer an hour. ### 5/5 — Jigsaw Box *2024-07-25, version 8.1.2* I have loved JigsawBox for years, but in the last few months the free monthly puzzles wouldn’t download. I tried to buy some, and it took my money, but didn’t download. I thought I had too many puzzles on my app, so I deleted a few and tried again to down.old new ones. NADA. So as a last resort, I deleted the app and lost all the puzzles I’d collected over the years. Now I can’t download the Jigsaw Box again. Hung up on a password and I got the message that is used too many tries. Help ### 5/5 — Great app and wonderful service! *2024-07-08, version 8.1.2* I do enjoy this app and have had it for years. I have just got it again on my new iPad. Just wanted to say that, should you have any problems or questions, they provide the most excellent, friendly service. I would thoroughly recommend. ### 4/5 — Me again… *2024-04-15, version 8.1.2* I like to write reviews for great apps, which is what this is. However, I also am a former language arts teacher, and it is in my nature to see mistakes. In your advertising of sales for April 15, 2024, you have printed Colorful Bumbers #3 on the cover photo. I find things like this a lot (everywhere). Just wanted to let you know in case you didn’t already. My old hometown newspaper used to advertise that they printed something for everyone, even the mistake finders. Sorry/not sorry. Thank you for your continued efforts to make great puzzles! I enjoy many aspects of this app, especially where I can make my own puzzles. A couple of things I’d like to see: 1. Being able to select puzzles for a bundle of my own. I usually enjoy the bundles you have but I’d like to see a place where I could buy puzzles for what…about 10¢ apiece out of a selection that you’ve make available. Throw 100 or so puzzles out there and let us choose our own. I’m pretty sure that I would spend more on those than looking for pictures of my own to make puzzles. 2. Have some puzzles available in portrait or square mode just for variety. 3. Have an option available for changes in the puzzle piece shape. For example, make all of the pieces resemble something or just in a different pattern. (My husband jokes that why do I care what the puzzles look like if all I’m doing is arranging the memorized places for the pieces. Hope that makes sense). See paragraphs below. I haven’t seen or heard anything for a long time. I still think I would spend more money on puzzles (I really like puzzles) if I had a little more say in what goes into the bundle. I really like the colorful and holiday bundles puzzles. I just came up with an idea for you. How about a “Make Your Own Bundle?” I love the ### 5/5 — Not working with iPadOS 17.3 *2024-01-25, version 8.1.2* I sure hope the developers will try it out and get it fixed. ### 5/5 — Great App *2023-12-13, version 8.1.1* Love this app and enjoy doing the puzzles. I’ve always enjoyed doing jigsaws but now live in a tiny cottage where space is at a premium, so really can’t afford to permanently have my table out of commission with a 1000 piece jigsaw! 252 pieces doesn’t sound very challenging, but I can do a puzzle in just over an hour, which helps me to switch off before bed. And the advent calendar of free Christmassy puzzles is being much appreciated. My only request would be for more UK scenes of our lovely coast and countryside. ### 5/5 — Best Puzzle App for IOS *2023-12-12, version 8.1.1* Merry Christmas Paul and all the people who make this app the best. ### 5/5 — Jigsaw box puzzles *2023-12-11, version 8.1.1* Great app. My go to for puzzles. I’ve downloaded many. Puzzling thing when I opened the app today. There is a bar at top of page saying import update and a button to choose. Why is it not coming the usual way through the App Store? I’m not one for clicking random links. Is it legit ? - December 10/23. Love the puzzles. Don’t see any tab for the usual monthly countdown to Christmas puzzles. iPad 5th Generation with latest available iOS. Thanks :) ### 5/5 — Love these jigsaws. *2023-12-04, version 8.1.1* I do at least 10 jigsaws a day especially now I’m retired. They are the best and I can’t wait until new ones are released. ### 3/5 — Music Stopped Working *2023-09-23, version 8.0.4* Please could you look into why it’s stopped playing music? ### 4/5 — Love this app *2023-09-07, version 8.0.3* For years I have had a lot of fun turning my photos into puzzles then downloading them and printing them out but since yesterday the SAVE icon is not coming up so I can not SAVE my puzzles anymore which I find very disappointing 😢. Has the SAVE icon been removed? ### 5/5 — Puzzle lover *2023-09-04, version 8.0.3* I have played these puzzles for quite a few years and I just wanted to thankyou for creating an app that has given me such enjoyment. ### 4/5 — Great game! *2023-09-02, version 8.0.3* I personally think that this is a great app and I love it there is one thing that I would like to see improved on and that is making the monthly puzzle available all month long, and maybe in December rerun all of the monthly puzzles of that year so that people who missed downloading them can download them now and have the complete set of puzzles for the year. ## Most critical reviews (10 lowest-rated) ### 1/5 — Get a new designer for colorful puzzles *2026-08-16, version 8.5.0* OK, first off this is my favorite puzzle app. It's fun to play or it used to be when the designer of the puzzles actually knew what they were doing specifically for the color mix and the fractals. And yeah I have sent comment after comment through the official support line. I've created mock ups that show their old puzzles versus their new ones and how different the use of color is. Apparently those are going nowhere so I'm just gonna leave a one star review for a five star app in the hope that they will get their act together and create new color mix and fractal puzzle so I don't have to keep playing the old ones. Thank goodness you can re-download anything you've bought because otherwise I'd have nothing to play. Come on people, you've got the best puzzle app and the worst colorful puzzles, and that did not used to be true. ### 1/5 — Weekly deals *2021-09-16, version 7.6.3* Please fix the weekly deals problem. These puzzles haven’t changed in over 8 months. All you keep saying is there is a problem that needs fixing. Well please fix it. ### 1/5 — Ruth *2020-03-25, version 7.2.0* App was working great now I can’t get it to open.. would have been 5 star and will be again if we can get this fixed ### 1/5 — Update *2020-03-24, version 7.2.0* Just updated. Nightmare, keeps kicking me out and won't open! Was playing quite happily when it suggested to update, now can't play at all ! ### 1/5 — Where have my puzzles gone? *2020-01-05, version 7.0.4* I have enjoyed this app for years, but what have you done with the latest update? All my puzzles have now disappeared into the ‘Downloads’ section and won’t download! ### 1/5 — Jigsaw box is a major scam and thief *2019-12-06, version 6.2.9* I used to love this app. Not anymore. After purchasing puzzle packs last Saturday I found that one did not make it to my library even though it was downloaded. I reached out to the makers. They gave a three step process which didn't work. I made them aware of this 3 separate times and received no help in return. I will now be contacting apple for my money back and jigsaw box will be removed from my iPad. I hope this app gets censured for its blatant disregard for the consumer. ### 1/5 — What ? *2019-02-10, version 6.2.4* The update is pathetic. Why don't you cater for those that can't buy a new ipad every 2 years ? ### 1/5 — can't finish a puzzle *2018-12-26, version 6.2.4* Puzzle pieces stick to the table if they are in the final position and cannot be moved even if a puzzle piece is beneath them (and no way to turn off this feature)--six or seven pieces are now underneath my almost-finished puzzle which is stuck to the table, so I cannot move them into place. ### 1/5 — Don’t like the new update *2018-10-29, version 6.1.8* The new updates took the timer of when you do jigsaws ☹️😢 ### 1/5 — So disappointed in the recent update! *2018-08-13, version 6.0.8* Was a 5-star app before. No longer. Free puzzle packs don't download properly. Dislike greatly the new store layout. I played this app almost nightly for years. So incredibly sad. I won't buy any more puzzle packs as no assurance from customer rep that they will download properly to my ipad2, even tho everything ran perfectly prior to update. They have lost my future business. ## Most praised reviews (10 highest-rated) ### 5/5 — Jigsaw Box Puzzles *2025-12-29, version 8.4.4* December 10/23. Update…. Restarted iPad. Tab appeared for Christmas puzzles. All is well. Been playing since 2013. Thanks :). October 26/25 Hello everyone in puzzle land. Funny story… my device with puzzles became non responsive. But I had a backup in cloud. Able to restore everything. So relieved. Glad this app is supported. Thank you. 🙂 Dec.29/25 Curious moment(s) selecting a couple puzzles to line up. iPad(A16) tap puzzle/ blank content / tap again to close / tap again then it loaded ok to select. Weird. But puzzles worked. Nice :) ### 5/5 — My favourite jigsaw app *2025-12-21, version 8.4.2* I have been playing this jigsaw app for years and it is my absolute favourite. Easy to use with great puzzle options. Love the fact you can create your own and every year I look forward to the Christmas advent they do. It has become a part of my own little traditions! ### 5/5 — Great App *2025-12-13, version 8.4.1* Love this app, which I have used for years. Always works perfectly and it’s so good to still be able to do jigsaws when physical table space is at a premium. Am loving the advent calendar puzzles… thank you! ### 5/5 — Jigsaw Box Puzzles *2025-10-26, version 8.4.1* December 10/23. Update…. Restarted iPad. Tab appeared for Christmas puzzles. All is well. Been playing since 2013. Thanks :). October 26/25 Hello everyone in puzzle land. Funny story… my device with puzzles became non responsive. But I had a backup in cloud. Able to restore everything. So relieved. Glad this app is supported. Thank you. 🙂 ### 5/5 — Love this app! *2025-08-29, version 8.4.1* Do multiple puzzles everyday. The calming background music and great selection of puzzles helps me relax. I highly recommend. ### 5/5 — Used this game for years *2025-05-30, version 8.4.1* I have used this jigsaw puzzle app for more than five years and I have been very pleased with it. It is easy to purchase puzzle sets and I really like being able to cut them in different numbers of pieces. thanks great product. ### 5/5 — Puzzle pieces *2025-04-14, version 8.3.2* I have used this app for so many years but recently had to try to find another, why oh why have the shape of the pieces changed? I used to spend hours doing these jigsaws and theres no other as good. Please tell me i can change the shape of the pieces back to how they used to be ### 5/5 — Best Ever *2025-01-01, version 8.3.2* This is the BEST jigsaw puzzle game. I love it! Beautiful puzzles and you can create your own! Download it today and enjoy! ### 5/5 — Love this app! Amazing support *2024-10-09, version 8.2.2* I’ve been using this app for many years (maybe 10?),and I just love it! You can get a free puzzle pack every month and I think the pack prices are very reasonable. There’s always some puzzle packs on sale as well, and many packs for children are free! In the past, I had reached out to them for support, and their response was very quick and helpful. Thoroughly recommend this Jigsaw Puzzle app! ### 5/5 — Brilliant app *2024-10-08, version 8.2.2* These are the best jigsaws i have found. Very interesting and fun to do. Reliable app, hardly any issues and minor problems easily sorted A free pack every month and very reasonably priced in app purchases NO adverts to distract you --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-18.*