# Jigsaw Puzzle Universe — user reviews > 58 indexed App Store user reviews of Jigsaw Puzzle Universe by Gotiva sp. z o.o., rated 4.70/5 from 2,267 ratings. - Source: https://appshunter.io/ios/app/jigsaw-puzzle-universe/id6444705716/reviews - App overview in markdown: https://appshunter.io/ios/app/jigsaw-puzzle-universe/id6444705716.md - Rating breakdown: 5★ 1,874 · 4★ 254 · 3★ 81 · 2★ 23 · 1★ 35 ## What do users think of Jigsaw Puzzle Universe? Overall sentiment: negative **Pros** - 👍 Excellent puzzle images - 🚀 Smooth and glitch-free gameplay - 💡 Variety of puzzles to choose from **Cons** - 🐛 Glitches and lags when moving puzzle pieces - 🔍 Unclear button functions - 🙈 Too many intrusive ads during gameplay - 🤯 Frequent ad interruptions disrupt concentration - 💥 Puzzles disappearing or progress getting lost **Commonly reported bugs** - Inability to sign in or mute ads - Puzzles failing to load or open - Daily bonus not working properly - Progress getting reset or undone **Most requested features** - Add option to purchase ad-free version - Implement ability to save and download puzzle photos - Improve organization of puzzle pieces when reshuffled - Provide offline puzzle mode for areas with poor connectivity ## Newest reviews (13 of 58) ### 3/5 — Coins *2026-01-12, version 2.6.9* Not sure what the point of the coins are for except to play the events . Also would be better if puzzles played during events were also marked as finished in the normal play way. ### 2/5 — Why? *2025-11-12, version 2.6.9* The app is ok, but why do I have to use my coins to continue a puzzle that’s already been started??? ### 4/5 — Ads Galore *2025-10-11, version 2.6.9* This app has a ton of puzzles to choose from and some are quite challenging. I enjoy them. However, beware…the free version has tons of looooong ads. No problem… I paid for an annual premium version but it ALSO has ads. And from what I’ve read, the ads are for apps you do NOT want to use for various security concerns. So, keep that in mind moving forward. ### 4/5 — Good for me *2025-07-28, version 2.6.9* It would be better if they made it optional in setting maybe if, when working on the puzzle, it could be seen in a box with the imagen ### 2/5 — Stupid ads! *2025-06-20, version 2.6.9* I absolutely hate all the ads! Deleted because of them. Only gave two stars because at least the ads were after the puzzle and not during. ### 3/5 — Jigsaw Puzzle Universe *2025-01-13, version 2.6.0* I do like the puzzles they are very fun. Could you please have the add videos to before the puzzle and after the puzzle. But I don’t like the add videos when playing during the puzzles. Could you please change it to before and after the puzzles please. Not during the puzzles. Thank you for listening. If it gets changed I would give you a 5 star review. ### 1/5 — To many ads *2024-12-29, version 2.6.0* Don’t like the long ads ### 3/5 — Could get 5 stars, but . . . *2024-12-15, version 2.4.9* The images in this game are exquisite and the puzzles are challenging. It would be perfect if it weren’t for the intrusive ads that frequently interrupt play, making the experience frustrating. I’m not going to complain about an ad every time I tune in or start and finish, but while I’m concentrating on finding a puzzle piece and I’m suddenly yanked out of the game, the game becomes almost unplayable. ### 3/5 — CANNOT OPEN PUZZLES *2024-11-29, version 2.4.6* Love this app, but i can no longer open my puzzles to work on them. ### 1/5 — Venting *2024-09-29, version 2.3.5* Great choice of puzzles but so many glitches in the game. Have been trying to sign in for the last 3 hours but it keeps coming up with “daily bonus zero” you have to collect zero, then system freezes. When I try to open “puzzles” both in progress and completed same thing happens. I think GOTIVA needs to work out the bugs on his free edition before he expects people to shell out $40 for the “deluxe” edition. Feels good to vent but it will probably make no difference. ### 1/5 — Frozen *2024-09-23, version 2.3.5* App wont load 😡😡 ### 4/5 — 5/31/2024. September 12,1924 *2024-09-12, version 2.3.0* Love the pictures but when I have to stop and get 3 hints I watch the ad but I get no hints. I can’t get through to you in the app so I’m trying it this way. Please fix this. I can’t get into the game for 3 days. ### 2/5 — FIX APP!!! *2024-09-06, version 2.3.0* Every time I leave a puzzle I have been working on and come back 25% of my progress has been undone!!! Very frustrating to have to redo everything I just did!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — What is going on?! *2026-04-03, version 2.6.9* All of the puzzles I had saved and in progress are gone. I pay a subscription and now it feels completely pointless. There’s barely anything to choose from anymore and all of the creators are gone too. Is this a fluke or was a complete overhaul done without notice? Please let me know so I can decide to cancel instead of paying for something I no longer enjoy. ### 1/5 — What happened? *2026-03-22, version 2.6.9* So I loved this app, I’ve bought it two years ago and have been playing consistently since then. Yes the adds are annoying but at least they’re short. The variety of puzzles was great and it’s super relaxing. BUT I open it up yesterday and most of my saved puzzles are gone. The puzzles selection has substantially been reduced. What happened!? I’m so disappointed. ### 1/5 — Heart sank *2026-03-21, version 2.6.9* Today is a very sad day. Without warning, ALL my completed puzzles gone. I‘m devastated. Searched every category to redo them, gone! It gets worse…. I can‘t find a single puzzle I like from all the new pictures they now have. This puzzle app WAS by far the best. I was working on a puzzle, took a 5 minute break, and returned to finish it and BAM, just like that, everything gone! My completed ones, my ones in progress, all blank. I wish I would have screen shotted my completed ones. Their new selection is dismal, I feel like I have lost a friend. ### 1/5 — SweetOne4 *2026-03-07, version 2.6.9* ADS! I have enjoyed this game so much. But I’m on a fixed income and I can’t afford $50/year not to have to PUT UP WITH ADS! This game was part of my relaxation therapy but no more. SHAME ON YOU FOR GETTING GREEDY!!! ### 1/5 — DON’T PAY TO UPGRADE *2025-09-27, version 2.6.9* I SPENT $50.00, NO NEW PUZZLES- CROCK OF ___! USED TO MY FAV APP. :( ### 1/5 — Too much Trump *2025-08-02, version 2.6.9* I like the puzzles but you guys are way too MAGA I am deleting the app ### 1/5 — Paid for no ads *2025-03-20, version 2.6.9* I enjoyed puzzles but was frustrated by constant ad interruptions. So I paid to have an ad-free experience. No ads for first day, then they started back up. This was meant to be a relaxing experience for my anxiety, instead it was just more frustration ### 1/5 — Too many ads while in the middle of a puzzle *2025-02-22, version 2.6.6* Just awful! At least five ad interference while solving last puzzle I was working on. Oftentimes, the puzzle would stop on an ad and would not let me continue. I finally deleted the app because of the frustration it would cause…. ### 1/5 — Glitches badly *2025-01-08, version 2.6.0* Used to play daily and enjoy the puzzles but since the last update it now glitches and there’s a lag when moving pieces. It’s really getting annoying that I don’t play it much now and contemplating deleting it. ### 1/5 — won’t let me sign in or mute ads *2025-01-01, version 2.6.0* not worth the trouble ## Most praised reviews (10 highest-rated) ### 5/5 — Amazing *2026-08-10, version 2.7.3* Many really delightful pictures. 256 is demanding enough for me.the artist are very varied but all talented. ### 5/5 — exciting *2026-08-09, version 2.7.3* The colors are brilliant. The pictures are amazing and it’s a lot of fun to color. It’s calming so soothing and wonderful. ### 5/5 — Fantastic *2026-04-01, version 2.6.9* This puzzle game is amazing. Lots of different categories to choose from. I liked it so much I subscribed and am now into my second year. No glitches at all. I have lost pieces to complete on a couple but if you click the arrow key at the top of the board the piece pops up again for you to complete the puzzle. I think it’s £20 something for an annual subscription. ### 5/5 — Good *2025-10-21, version 2.6.9* Very nice!!! Love it ### 5/5 — Finding Puzzles *2025-09-02, version 2.6.9* My favorite puzzle app I have found, but I really wish daily I could search for puzzles by keywords in the name like some apps have! This would make it easier to find puzzles! ### 5/5 — Saving photos *2024-12-27, version 2.6.0* Can you please add puzzle photos for download. ### 5/5 — Way too *2024-11-06, version 2.4.1* Way too many adds! Is there an option to purchase the app to get rid of them? There are way too many and annoying. ### 5/5 — Has so much potential *2024-06-02, version 1.12.3* But at the moment is pretty much rubbish! Beautiful images, looks great but plays badly. Why? I had to watch an ad after which I ended up with the game lagging badly and finally a piece stuck close to two others that were connected but not attached to them. There’s no option to reset your progress, nor did deleting and re-downloading the app clear the glitch so, cannot continue with puzzle therefore game deleted. Shame on you developers!!!! Jigsaws fail to load, it’s full of bugs and now all progress has been lost in a jigsaw I was working on so, much as I do love this app and the images it’s been deleted. Too many faults and bugs. Clean this app up and ensure each and every jigsaw is playable, also ensure progress isn’t lost mid jigsaw and maybe I’ll consider downloading it again. Also please lose the ads mid jigsaw too, they are very annoying. So, do not bother with this app unless you want bugs, ads and loss of progress. ### 5/5 — Absolutely love the puzzles *2024-05-22, version 1.12.2* Love the pictures/ puzzles, can’t stop working them…I only wish you could be able to work them offline somehow also…Connection isn’t great where I live at, and offline puzzles are great for me… ### 5/5 — Enjoying, but needs improvement *2024-04-07, version 1.10.3* I really like this app for the limitless variety of puzzles. Would like to see the puzzle pieces on one side of screen only, not both, extremely awkward. Also a larger area for the puzzle itself. And ability to return pieces to side. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*