# Jimmy John’s Sandwiches — user reviews > 1,009 indexed App Store user reviews of Jimmy John’s Sandwiches by Jimmy John's Sandwiches, rated 4.90/5 from 1,542,221 ratings. - Source: https://appshunter.io/ios/app/jimmy-johns-sandwiches/id409366411/reviews - App overview in markdown: https://appshunter.io/ios/app/jimmy-johns-sandwiches/id409366411.md - Rating breakdown: 5★ 1,422,332 · 4★ 99,846 · 3★ 14,117 · 2★ 2,063 · 1★ 3,863 ## What do users think of Jimmy John’s Sandwiches? Overall sentiment: positive **Pros** - 🚀 Freaky fast delivery - 👍 Friendly and helpful staff - 🚀 Quick order processing - 👍 Tasty sandwiches - 👍 Convenient app ordering **Cons** - 💰 Expensive, especially with add-ons - 🐛 Order tracking issues - 👎 Rewards program not very rewarding - 👎 Limited vegetarian options - 👎 Unreliable delivery through third-party apps **Commonly reported bugs** - App login issues - Incorrect order delivery locations - Delayed order notifications **Most requested features** - Add option to customize sandwich toppings - Improve order tracking and notifications - Make rewards program more valuable - Expand vegetarian and dietary-friendly options ## Newest reviews (12 of 1,009) ### 3/5 — Promotion or deals *2026-09-07, version 7.8.0* This is a great app overall. I have noticed that this app does not provide the most accurate updated deals when ordering food. If you go directly on their website or order through the Web base, you will get a more accurate better deal. This problem needs to be resolved to reflect the latest and greatest deals. Also, the locations are not always accurate. I still enjoy eating there, but it would be great if the app will show the most accurate and updated deals. ### 2/5 — Kind of buggy *2026-09-06, version 7.8.0* There have been several times where the app will just not let me place orders for reasons beyond my knowledge, and while initially wondering if it was due to my bank account and stuff like that, I found that the issues were specifically with the app. While it claims that there are issues with billing addresses and zip codes, there was not a single issue with those, nor has there been in the past. I don’t care all too much, but like come on. I just want to order a sandwich. ### 2/5 — Can’t redeem rewards *2026-09-02, version 7.8.0* I have a lot of rewards and can never use them. The app is awesome. The deliveries are fast and accurate, but the rewards program is absolutely horrible. ### 3/5 — Auto add tip *2026-09-02, version 7.8.0* I really do not think an auto tip should be applied to fast food situations. There is no service to tip for- making my food?? ### 1/5 — Apple Pay never works *2026-09-02, version 7.7.1* I’ve had this app for a year and updated it multiple times and the Apple Pay feature always fails. It has not worked once. So frustrating, I deleted the app ### 3/5 — Order updates aren’t timely *2026-09-01, version 7.7.1* Last two times I ordered on the app, I received notification that the order was received, but never recd notification that my order was ready. Both times I went in the store anyway, and learned it was ready. Then about 15 mins later, I recd notification that the order was ready. Very annoying! ### 1/5 — App doesn’t work *2026-09-01, version 7.7.1* I’ve had this app for a few years and every time I sign on it tells me I don’t have rewards and “oops, can’t retrieve rewards”. I uninstalled it several times but it’s just annoying. Nothing refreshes like reorder or rewards. ### 1/5 — Gambling ads after I order *2026-09-01, version 7.7.1* I don’t want to see ads when I order a sandwich. Especially not gambling ads. ### 1/5 — Honestly Disappointing *2026-08-31, version 7.7.1* For several years, I have been a loyal customer of Jimmy John’s, even working at one during my high school years. However, as a current customer, I have encountered significant issues. The performance of my local locations has been subpar, and the app has been severely underperforming. It lacks essential features such as help options and feedback mechanisms, which is concerning for a company that prioritizes customer satisfaction. As a long-time consumer of over a decade, I have decided to uninstall the app and discontinue supporting Jimmy John’s ### 1/5 — Change location option *2026-08-31, version 7.7.1* There isn’t an option to change the location if you want to re-order a previous order. It is very frustrating, I have to go back to what I previously ordered to see what I purchased and then go back-and-forth and customize it all because it won’t let you add it to a different location from past purchases. ### 1/5 — Advertising for Draftkings imbedded in the order process. *2026-08-28, version 7.7.1* Advertising for Draftkings imbedded in the order process. Im ordering food, not looking for cheesy ads. Shame on you. ### 1/5 — Littered with Ads *2026-08-25, version 7.7.1* The App is now littered with ads every time you place an order. I just want a sandwich, horrible experience. ## Most critical reviews (10 lowest-rated) ### 1/5 — Watch on deliveries *2026-09-09, version 7.8.0* App will randomly switch your chosen address to another address if you don’t pay attention. Now my sub is at my old house ### 1/5 — Terrible checkout process *2026-09-09, version 7.8.0* The order process went fairly well. I was able to search through the menu and customize the sandwiches I way I wanted… but the checkout process was a nightmare. It took 4 tries to get it right. Apple Pay didn’t work and there was no add another payment option. Then it kept asking me for contact information but it would not show the fields that I needed to fill out. ### 1/5 — Tons of Ads *2026-09-08, version 7.8.0* Tons of ads upon check out. Totally ridiculous. Would give zero stars if i could. I’m trying to buy a sandwich i don’t want to have to decline half a dozen “offers” from companies that have nothing to do with making my sandwich get a grip ### 1/5 — “Card declined” *2026-09-07, version 7.8.0* I have no problem with other food-ordering apps, but this one always declines my card, whether I use Apple Pay or a card directly (same is true on the website). I also don’t see any way to contact anyone for help. ### 1/5 — Ads after completing a purchase are a bad look *2026-09-03, version 7.8.0* Its a fine app that i’ve used for years. A recent update added advertisements for third party products that you have to click through after placing an order for food. This needs an opt-out configuration option if you’re going to leave it in the app and gamble sales revenue in the hopes of getting more back in advertising revenue. ### 1/5 — Stores don't honor deals *2026-09-03, version 7.8.0* Watch the prices change as you try to check out. ### 1/5 — Bring back the $5.99 sandwich deal and stop being greedy *2026-09-02, version 7.8.0* title ### 1/5 — Watch out for location *2026-09-02, version 7.8.0* I chose the location I was parked in front of but the app sent it to one 10 miles away. I didn’t realize it. I waited and waited then checked and felt bad because I had to call the other location to cancel my order. Obviously they had already made it! Sorry but the app changed the location. ### 1/5 — Random advertising partners Sep 2026 *2026-09-02, version 7.8.0* App works great but they added random ads that try to sell you completely unrelated things like an Audible membership every time you order. I just want to buy lunch, dude. I don’t want you to try to sell me other random garbage. ### 1/5 — Terrible App *2026-09-02, version 7.8.0* Terrible app every time I try to use it my payment doesn’t go through with Apple Pay. ## Most praised reviews (10 highest-rated) ### 5/5 — 🩵 *2026-09-08, version 7.8.0* Forever love this food! ### 5/5 — Fast and convenient *2026-09-07, version 7.8.0* So easy to order and fast pickup ### 5/5 — Nice *2026-09-05, version 7.8.0* Nice to get what i wanted nd collect points plus get a free side of potato salad ### 5/5 — Works great! *2026-09-02, version 7.8.0* Easiest way to order lunch! ### 5/5 — Nana *2026-08-30, version 7.7.1* My sandwich is always made very well!! ### 5/5 — Michelle-Parkland *2026-08-27, version 7.7.1* Always excellent customer service and great sandwiches. ### 5/5 — Great app *2026-08-25, version 7.7.1* 👍🏻⭐️⭐️⭐️⭐️⭐️ ### 5/5 — Great! *2026-08-24, version 7.7.1* Great app! ### 5/5 — Speed *2026-08-21, version 7.7.1* Always professional and on time ### 5/5 — I love JJ *2026-08-20, version 7.7.1* This app is great. Easy to order and re order. Would like better tracking of in progress orders --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-11.*