# JINYA Ramen Bar — user reviews > 60 indexed App Store user reviews of JINYA Ramen Bar by La Brea Dining California Inc, rated 4.50/5 from 411 ratings. - Source: https://appshunter.io/ios/app/jinya-ramen-bar/id1322076121/reviews - App overview in markdown: https://appshunter.io/ios/app/jinya-ramen-bar/id1322076121.md - Rating breakdown: 5★ 340 · 4★ 19 · 3★ 7 · 2★ 10 · 1★ 35 ## What do users think of JINYA Ramen Bar? Overall sentiment: mixed **Pros** - 🍜 Consistently delicious ramen quality - 👨‍💼 Exceptional and attentive staff service - 🎨 Clean, modern aesthetic and atmosphere - ⭐ Reliable food taste across visits - 🌱 Dietary options including gluten-free noodles - 🎯 Easy navigation and UI design **Cons** - 🐛 Frequent app crashes and freezes - 💳 Automatic tip applied to pickup orders - 🔄 Rewards system poorly implemented - ❌ Cannot customize or remove ingredients - 🚫 Rewards don't apply at checkout - 📱 Outdated graphics and interface - 🔐 Payment processing issues and glitches - ⏳ No order tracking for pickup - 🚚 Delivery cancellations via third-party apps - 📞 No customer service contact options **Commonly reported bugs** - Forgot password submit button hidden behind keyboard - App crashes on location selection (Georgia) - Unexpected error messages during checkout - Credit card input limited to 15 digits instead of 16 - App fails to load or stuck on loading screen - Cart deletion if payment not completed immediately - Points automatically converted to lower value at 400 threshold - Payment denial for no apparent reason - Rewards deducted without applying to order - Inconsistent app availability across locations - App closes after selecting location - Glitchy point redemption system **Most requested features** - Upload receipts to earn rewards retroactively - Customize orders by removing/modifying ingredients - Order history and reorder functionality - Credit/debit card payment option in app - Order tracking for pickup orders - Ability to redeem points at checkout - Edit user profile functionality - Customer service help form or contact - Receipt upload for offline purchases - Integration with delivery apps for points earning - Create your own ramen option - Extra noodles ordering outside of bundles - Inferno and Double Inferno heat levels - Pay before pickup option for to-go orders - Automatic location detection accuracy ## Newest reviews (12 of 60) ### 3/5 — No Apple Pay or auto pay *2026-06-24, version 25.12.2025090501* I think parts of this app is nice. It has pictures and everything like that but The fundamental thing is you can’t use Apple Pay to pay for the food, which makes no sense. It makes me a little uncomfortable, but also it was very inconvenient ### 3/5 — Good but… *2025-10-09, version 25.12.2025090501* The app is fairly easy to but would be better if 1) you could pay by credit card/debit card on app and 2) if you forget to check-in you upload receipt to obtain points. Adding these options would increase rating. ### 2/5 — Needs improvement *2025-09-06, version 25.12.2025090501* The app lacks basic functionality. You can’t upload receipts from a purchase, you can’t redeem rewards for app ordering, InKind payment doesn’t work with their rewards program, the graphics are so dated, there’s incorrect info such as the points conversion, they made point earning worse (get less for more points), and there’s not a basic customer phone number or email to contact. ### 2/5 — Loyalty program is super clunky *2025-08-20, version 24.11.2024081401* This is a neat idea but you should just be able to scan your receipt to get points. Having to write the phone number down so the waiter can type it in is just wasting everyone’s time. ### 2/5 — Love Jinya, but this app & rewards program needs fixing *2025-08-15, version 24.11.2024081401* Writing this review mainly so Jinya/developers working on this app can implement some much needed features because the lack of features could actually be turning customers away. 1. Should add a way to upload receipts in order to earn rewards 2. Connect this app with other delivery apps Basically, I was craving ramen and went on the Jinya app to order but when I selected the delivery option, it said no delivery services were available to handle my order. So I went on Door Dash and planned on ordering Jinya Ramen through there instead but realized I would not be able to earn points if I ordered through Door Dash as there is no way to add receipts on this app or earn points retroactively. So the inability to earn points for delivery de-incentivized me from ordering at Jinya and I ended up ordering ramen for delivery from another ramen spot instead. ### 5/5 — Bar Service *2025-06-16, version 24.11.2024081401* Juan is an amazing and attentive Mixologist. Our drinks and food were amazing as always. My favorite ramen spot in all of Florida ### 5/5 — Jinya is that spot!! *2025-06-14, version 24.11.2024081401* Delicious! Even have GF noodles. Jason at the Katy location was great! ### 5/5 — Love the ramen *2025-04-20, version 24.11.2024081401* Everytime the bowl just hits the spot, I’ve tried all of them except the vegetarian ones. 😮‍💨🫡 ### 5/5 — Good *2025-02-16, version 24.11.2024081401* Best ramen ever ### 5/5 — Best Ramen in Town *2025-01-04, version 24.11.2024081401* I brought my daughter here for Ramen after seeing it on Good Day SA. This was our first time and it won’t be our last. I ordered the kids meal, which was a perfect amount of ramen, and small rice bowl with chicken, two pieces of fired chicken and fries. My daughter ordered the spicy chicken ramen and said it was the perfect amount of spicy. The atmosphere is good. Music is a little loud for my liking, but I’m old! lol Staff were all friendly and attentive which is appreciated. ### 4/5 — Can’t remove toppings *2024-12-18, version 24.11.2024081401* Unable to take off toppings on app, but great food! ### 5/5 — i love u *2024-09-08, version 24.11.2024081401* i love jinya love u forevaaa💕💕💕 the best ## Most critical reviews (10 lowest-rated) ### 1/5 — Trash app *2025-12-06, version 25.12.2025090501* Absolute trash. Can’t press submit on forgot password form because keyboard covers the submit button. Fix the glitch. The app is old enough to not have basic programming issues ### 1/5 — App is terrible *2025-11-13, version 25.12.2025090501* The food is great! The APP is one of the worst restaurant/food ordering apps I’ve experienced! Lacks nearly all the basic 101 functions. There’s No order history, so you can’t reorder previous orders. You can’t actually edit your profile. You can’t redeem your points. When adding new payment types, it will deny the action multiple times for no apparent reason. There’s no customer service for or help form…etc. Horrible App! It’s frustrating enough, that I’ve stop my attempt to order several times and order from other Ramen restaurants for the zero frustration, ease of use and attention to customer functions. This app is sadly built for the company and not for the best interest of their customers. ### 1/5 — Add Order Tracking for Pickup Orders *2025-10-12, version 25.12.2025090501* It would be greatly appreciated if you could add tracking for pickup orders, so customers don’t have to wait a long time or drive all the way there only to find out the order isn’t ready yet. ### 1/5 — Watch out for the automatic tip *2025-09-03, version 24.11.2024081401* I love Jinya but I hate how the app automatically applies a tip even though i’m ordering for pickup :( ### 1/5 — Does not apply rewards *2025-06-15, version 24.11.2024081401* This app indicates reward dollars and points. When redeeming points the app indicates free items based on the number of points, yet during checkout I cannot apply any of them. Consequently, over time, the reward points and dollars expire. Why???? And don’t even say it’s because I’m ordering online and not in the store… ### 1/5 — I love Jinya, I Hate the App *2025-04-11, version 24.11.2024081401* The app is faulty and not user friendly. I tried to use my rewards and then it took my rewards without applying them to my order. The app crashes and deletes carts if you don’t pay immediately. ### 1/5 — Consumer Beware: “Rewards” Decrease in Value with More Banked Points *2025-02-15, version 24.11.2024081401* This review is for the App, not the restaurant. The concept of earning rewards is nice, but corporate seriously needs to review the implementation. At 300 points, you get a free ramen or rice bowl. Every one of their Ramen bowls are at least $15.50 on the menu. Be very careful though, because if you bank points, at 400 they are automatically converted to $15. That’s right, if you don’t use your points before you hit 400, their next tier of “reward” is worth LESS THAN the previous tier. You don’t get any say in the matter, it’s an automatic conversion. Imagine my surprise when I came in wanting to use my points to get my typical Ramen order that costs $17.50, only to find out I didn’t have 438 points anymore, I had 38 or so and a $15 redemption I didn’t want, and I couldn’t get a free Ramen anymore!?! That also means you have to be really careful not to go over 400 in a single purchase if you have less than 300. I treated my family (6 people) to dinner once and got 112 points. You could completely skip over a higher reward without any opportunity to use it. Recommend increasing the auto-redemption to at least $21 ($15.50/300 x 400, rounded up), $25 to make sure more points = more value in all cases, not less. ### 1/5 — Excellent food, Sleezy App *2024-11-29, version 24.11.2024081401* Great food, but the app can sneak extra charge on you. It will show you the bill twice without tip. After you put in your payment info, however, it will try to add on a tip that has gone under the radar. It’s a sleezy move. This is food that is for pick-up, mind you, with no service or waiter/waitress or delivery person involved. ### 1/5 — So glitchy *2024-04-25, version 23.23.2023120802* Love Jinya but the app is so glitchy. Never lets me place an order or use my points. Please help me !!! ### 1/5 — Allow customization when ordering *2023-01-21, version 22.0* Please ALLOW Customizations in the app. People should be able to specify if they want to REMOVE items when placing an order - everyone doesn’t want pork broth or chicken broth. Also, what happened to the create your own ramen option?? ## Most praised reviews (10 highest-rated) ### 5/5 — Love Jinya *2026-02-26, version 25.12.2025090501* Great experience every time I go love the food, amazing atmosphere A1 customer service ### 5/5 — A-MA-ZA-ZING *2026-02-01, version 25.12.2025090501* ^ ### 5/5 — It’s pretty good *2025-12-20, version 25.12.2025090501* I loved how they made the food, but tbh you have to ask for requests to make it your specific way, for me I had to tell them to put less spinach because they were putting a lot. The food is very traditional so make sure u don’t just get some random curry with rice cause that would taste bad. Overall I loved the place and would encourage you to come. ### 5/5 — SO GOOD!!! *2025-12-06, version 25.12.2025090501* Highly recommend if you’re a fan of ramen! The staff is so amazing and kind. Justine was such a great server and bar tender. She’s so kind and very attentive to what your needs and wants are for your order. Also she asks before hand if you’re allergic to anything which I thought was very considerate!! The food is so good! Try it out!!! ### 5/5 — Best Ramen Ever *2025-11-17, version 25.12.2025090501* Server WAS AWESOME. She walked us through everything and was super fun and kind. The ramen was great and so was the ice cream. ### 5/5 — Lovely Dinner *2025-11-15, version 25.12.2025090501* Our Ramen was absolutely delicious and our waitress Deniza was very attentive, kind, and helpful! Would come here again 10/10!!! ### 5/5 — Jinya Rules *2025-09-15, version 25.12.2025090501* I love Jinya. The staff in my area is awesome. The food is delicious, especially for a chain restaurant. The app is also pretty good and easy to use. ### 5/5 — ALL TIME FAVE *2025-09-08, version 25.12.2025090501* I will forever love jinya , I can order the exact same thing and it will hit everytime ### 5/5 — THE BEST *2025-08-25, version 24.11.2024081401* From aesthetic to service of staff to quality food, I will never not be impressed. Can’t wait to try the local to one back home in LA after experiencing the KC location. ### 5/5 — Best Ramen in town *2025-07-17, version 24.11.2024081401* We have traveled all over San Antonio and this is the best ramen we’ve found. Tonight Lee had another great meal and Asheron our waiter was outstanding. Great food and great service! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*