# JioMart Online Shopping App — user reviews > 161 indexed App Store user reviews of JioMart Online Shopping App by JIO PLATFORMS LIMITED, rated 4.60/5 from 3,496 ratings. - Source: https://appshunter.io/ios/app/jiomart-online-shopping-app/id1522085683/reviews - App overview in markdown: https://appshunter.io/ios/app/jiomart-online-shopping-app/id1522085683.md - Rating breakdown: 5★ 2,599 · 4★ 618 · 3★ 157 · 2★ 41 · 1★ 81 ## What do users think of JioMart Online Shopping App? Overall sentiment: neutral **Pros** - 💯 Great service - 💰 Competitive prices - 🚚 Prompt delivery - 👍 Convenient shopping **Cons** - 🐛 App crashes and bugs - ❌ Order cancellations - 🤖 Poor customer support - 🕰️ Delayed deliveries - 🤔 Missing items in orders **Commonly reported bugs** - OTP verification issues - Frequent app crashes - Inability to login or register - Incorrect product information **Most requested features** - Milk and egg delivery - Improved search and navigation - Ability to track order status - Cash on delivery option - Wider product selection ## Newest reviews (15 of 161) ### 4/5 — Good *2026-08-01, version 3.3.6* Keep up the LOW PRICES for the items available on the JioMart App 👍👍👍 ### 3/5 — Bad service *2026-05-08, version 3.2.8* My order has been delayed for three hours. When will it arrive? Please ensure that it arrives as soon as possible or give me a compensation for the time, wasted and waiting for it. I would like to get something complimentary with this delay on my order. ### 1/5 — Useless App *2026-02-11, version 2.1.05* Such an epic failure. The app fails and says not available due to inside all the time. ### 1/5 — 10th quality Application *2025-12-25, version 2.1.04* There are many bugs in this app from 3 days I’m facing many problem of pincode and account login ### 1/5 — Don’t buy *2025-12-07, version 2.1.04* I wanted to return a high value electrical item as it wasn’t the right type and also arrived with packaging damaged. Very poor customer service who said you can’t return an item even though on website it clearly states you can’t return this item in 7 days. Better stick on Amazon. Went to the actual reliance store where the order came from who said because it’s online they can’t take it back. I will never use JioMart again!!!!!! Pathetic customer service ### 1/5 — Very slow app. Every click takes 5 seconds to bring up new information. *2025-11-13, version 2.1.03* Very slow app. Every click takes 5 seconds to bring up new information. ### 1/5 — Can’t login on iPhone *2025-11-03, version 2.1.02* Getting an error after entering otp ### 1/5 — Worst app *2025-10-23, version 2.1.02* The app hangs a lot. Doesn't update us if ant product is out of stock. Lot of glitches in the app, hangs a lot. Overall dissatisfied with the app. ### 1/5 — Nil Customer Service *2025-10-12, version 2.1.02* One item missing from my very first order. Raised a service request. Absolutely no communications received after that. The request was moved to resolved state after a day. No item or refund received. Not going to order again and try my luck. Uninstalling the app. ### 1/5 — Bad UI *2025-10-05, version 2.0.50* Very Bad UI and lags ### 1/5 — Worst app *2025-09-26, version 2.0.50* Very poor response from jiomart . If you want be lead you need to improve your performance ### 1/5 — Not Reliable *2025-09-21, version 2.0.50* I had a very disappointing experience with Jio Mart. My order was never delivered and kept getting postponed without any clear update. Even after repeated follow-ups, the customer care team seemed helpless and unable to provide any proper solution. What’s worse is that the app does not even allow cancellation of the order, even when it clearly shows “Not Shipped.” This is extremely frustrating and feels like customers are left stuck with no control. Jio Mart seriously needs to improve its delivery commitment, customer service responsiveness, and give customers the basic right to cancel unshipped orders. As of now, this experience has made me lose trust in their service. ### 1/5 — Order cancelled *2025-09-18, version 2.0.50* Order cancelled next day. No explaination. ### 1/5 — Worst app don’t download *2025-09-16, version 2.0.49* Pls pls don’t download this application,worst product delivered at doorstep and no return for many days.kindly don’t waste your time.very bad experience wasted my money.no customer resolution. ### 1/5 — Very disappointed *2025-08-29, version 2.0.49* The worst app i ever used the customer support is so dumb and the app is useless and ambani you are such an idiot ## Most critical reviews (10 lowest-rated) ### 1/5 — Useless app *2026-09-01, version 3.3.9* Stupid app doesn’t work on an iPad. What’s the point, Why is it on AppStore then? ### 1/5 — Products are not good quality *2026-07-26, version 3.3.6* I have made couple of orders with them. Most of the times they delivers the dry rotten vegetables which no one picks in the store. Also some of their items has wrong description and when the item arrives we can see its not what is in the description. When we call the customer service they never return or refund such frauds happening to the customer. Literally they don't care. ### 1/5 — Delivery issue *2026-06-25* Always one or more missing products when you order groceries. Delivery guy never gives list of items you had order to verify. Resolution from customer service team never gets done. All they keep saying is wait for 2 more days. You have to raise multiple complaints to get one issue resolved so sometimes you let it go but this is loot and quite shameful service. Very disappointing experience with GeoMart. If you place an order after 7 PM (at least in the Balewadi/Baner area), the order is often not delivered and simply remains on hold for 2–3 days. When you contact customer support, they only raise a complaint ticket but are unable to contact the delivery team or provide any meaningful assistance. After waiting for days, the order eventually gets cancelled. The worst part is that you keep expecting the order to arrive, so you cannot confidently place a new order elsewhere if the items are urgent. This is not an isolated incident. I have experienced the same issue more than 10 times (around 11 times so far), which makes it a recurring service failure rather than a one-off problem. To make matters worse, GeoMart has recently started charging ₹30 as a delivery fee for quick delivery. Charging extra for a service that is neither quick nor reliable simply does not make sense. Overall, this has been one of the worst delivery experiences I’ve had, and I hope GeoMart takes steps to improve its delivery operations and customer support. ### 1/5 — worst *2026-06-14, version 3.3.1* worst customer care ### 1/5 — Need to improve *2026-06-14, version 3.3.1* Neither they deliver, nor there payment option works. I believe Jio need to improve this ### 1/5 — Very bad *2026-05-30, version 3.3.0* I used to order through jio mart and all the time either 1 or more products are out of stock or expired or damaged Very dissapointed ### 1/5 — Accepting the order but not deliver the product *2026-04-12, version 3.2.3* The worst delivery app i have seen in my life. Order kiya uska 1:30min ho gya, abhi tak order nahi mila aur naa hi order cancel ho raha hain. Na hi refund de rhe hain. ### 1/5 — Order gets returned without delivery attempt. Unreliable *2026-03-31, version 2.1.05* I ordered an item and was waiting for it. It got marked as returned. Nobody attempted delivery. The customer care doesn’t do anything to get the item back. They will say refund initiated wait for 72 hours.And most annoyingly app show order returned but inbuilt chat bot doesn’t list that order. I am NEVER going to use this app EVER again ### 1/5 — my product broken *2026-03-16, version 2.1.05* My worst online shopping experience was with JioMart. The product I received was damaged, and the return/refund process was very disappointing. Customer support was not helpful and it took a long time to get a proper response. I expected better service, but unfortunately the experience was very frustrating.” please help ### 1/5 — They only scam people *2026-02-12, version 2.1.05* I ordered two products and only got one. I enquired about it, they are saying we can not do anything about it. #jiomartscame ## Most praised reviews (10 highest-rated) ### 5/5 — Order *2026-08-12, version 3.3.7* Good deal’s Must try ### 5/5 — Its my first experience *2026-08-09, version 3.3.7* Good ### 5/5 — Hello 👋🏻 *2026-07-31, version 3.3.6* Good service 👍 ### 5/5 — About purchase amount! *2026-07-21, version 3.3.6* Why you increasing the purchasing amount now? It’s hard for one person to make a big list! Kindly consider this for previous method! ### 5/5 — Excellent app with great deals and fast service *2025-10-19, version 2.1.02* Excellent app with great deals and fast service ### 5/5 — happy me *2025-08-01, version 2.0.49* this is the best app ever i have seen till now they are serious to there order placing time thnku jio MR. AMBHANI SIR ### 5/5 — Garbage service *2025-07-29, version 2.0.49* Wastage of ur time while using these guys service , ordered online two times from Jio and both times they returned my parcel and refunded money back to original mode of payment.. don’t recommend ### 5/5 — Good quality products *2025-07-28, version 2.0.49* Fast delivery ### 5/5 — Great *2025-01-29, version 2.0.38* Great ### 5/5 — Very good service *2024-07-12, version 2.0.24* I ordered late night but I receive my parcel today early morning which is very good.I am so happy with service love Jiomart mart😊 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*