# Jitbit Helpdesk — user reviews > 31 indexed App Store user reviews of Jitbit Helpdesk by Jitbit LP, rated 4.50/5 from 60 ratings. - Source: https://appshunter.io/ios/app/jitbit-helpdesk/id623820409/reviews - App overview in markdown: https://appshunter.io/ios/app/jitbit-helpdesk/id623820409.md - Rating breakdown: 5★ 42 · 4★ 2 · 3★ 2 · 2★ 1 · 1★ 5 ## Newest reviews (11 of 31) ### 2/5 — Needs Notifications *2024-10-14, version 4.11.2* It would be a great app for dealing with tickets if it had notifications. ### 2/5 — Slowly improving *2023-02-15, version 4.4* Due dates don’t work right. Changes the time to something different. Can’t create ticket on behalf of someone. Missing other important features that are available on the web. ### 1/5 — App is poor *2020-03-14, version 3.2.2* You may as well just use the web version getting the app is a waist of time and won’t load 90% of the time. Even if it does it’s hit and miss on having to close out and relaunch in order to respond to a trouble ticket. ### 2/5 — Can’t tag or CC people on tickets *2019-03-18, version 2.12* I love Jitbit, but the inability to add new people or cc them on tickets from the app is devastating. Please take a look at this. ### 1/5 — Lazy *2019-02-16, version 2.12* There’s really no excuse that the app runs this poorly. The product is supposedly for professional services. I constantly have to restart the app to create and respond to tickets, there are missed notifications and I cannot select several categories at once when setting filters. With all the amazing apps out there performing complicated tasks semi-flawlessly, this is purely lack of effort. ### 1/5 — Still not working *2016-10-24, version 1.11.1* You have failed to appropriately fix the biggest issue. This app does not hold your credentials but for 5 hours maybe less ### 2/5 — Falls short of expectations *2016-03-12, version 1.9.1* Amazing desktop app but it does not hold water on the iOS app. I wouldn't be opposed to pay for this app if the functionality is improved. I cannot search for a ticket. The filtering that is available on the desktop should be available here by category. The ability to have a dashboard that shows metrics would be fantastic. It is a working tool and I am happy about that but there is still a lot to be had. ### 3/5 — Good app, could be better *2015-06-30, version 1.7* Good start. I can't seem to figure out why I don't get notifications though? Do they work? ### 3/5 — Limited Features *2015-04-07, version 1.3.2* Sadly, many of the features on the desktop aren't available on the app making this app barely worth it. The interface is clean so if they could increase the usability I think it'd be a great app. ### 3/5 — No AD support *2013-08-19, version 1.1* Without AD support, this app in a corporate setting is not usable. If you add AD support to the IOS client, this app will be outstanding just like the main product. Main product supports AD integrations so please update the client. ### 1/5 — Won't connect-reports descriptors not located. Details checked and correct. *2013-06-14, version 1.1* Doesn't work. ## Most critical reviews (10 lowest-rated) ### 1/5 — Used to work great now it’s a pta *2025-07-08, version 10.2.1* Every time I open the app and click a ticket it won’t open. Have to close app and try again. Been that way since the new interface update. ### 1/5 — Search function gone after Upgrade *2025-06-26, version 10.2.1* Not sure why the search function was removed. I was so excited that we finally had a ticketing system that was mobile, seeing how most of us are mobile. Seems more like a downgrade. ### 1/5 — Recent update is terrible *2025-06-20, version 10.1* Used to work okay with our on-prem site. It actually used to work - somewhat well. Now it’s just a safari browser that fails authentication 9/10 times and asks for authentication every time you do ANYTHING. So annoying. Used to be able to use this app and now it’s unusable. ### 1/5 — Not working at the moment *2024-06-04, version 4.11.1* Getting an error every time I try to start it up. I have uninstalled reinstalled updated done all that. ### 1/5 — Would never use *2022-10-23, version 4.2* Would not use again. Zero stars. ### 1/5 — Not an app *2022-08-11, version 4.1* On iPhone. This isn’t even really an app it’s just a web page I had to download. There are no notifications, which for a help desk app, defeats the purpose. The page needs to be refreshed every time to see if there is a new ticket and if you close the app you need to sign back in every time which is a huge pain if you have 2factor enabled. The web interface is awesome but this app can’t be relied on. ### 1/5 — Terrible app *2021-01-27, version 3.3* Lacks almost all useful functionality. Very disappointed as a paid subscription customer. Hope they fix this soon. ### 1/5 — Barely Functions *2020-08-12, version 3.3* Simply put, this app is terrible. The functionality offered through the app vs. the website is extremely limited. I’m rarely able to successfully navigate a ticket via the mobile app. This place s one of those cases where having no mobile app would be better than the current offering. ### 1/5 — Wants my Google password *2020-07-22, version 3.3* The app wants me to put my Google password into the app. The app should ask me to trust it with that. The underlying problem is the app is just a really bad web browser hosting the jitbit website. It downer even support notifications. Better to pull the app and let users know to save a bookmark. ### 1/5 — Can’t log out once logged in *2020-07-06, version 3.3* Once logged in an account, unable to log out and back into a different account Log into one account > select username (drop down menu at top of page) > select ‘log out’ > Login one displays > select ‘SAML/SSO’ (the only option) > logged back into previous account without option to change to a different account/username ## Most praised reviews (10 highest-rated) ### 5/5 — Awesome *2013-04-07, version 1.0* Top notch helpdesk and app!! ### 4/5 — Good product *2024-05-15, version 4.10* Notifications broke…. All other features are good and working great. ### 4/5 — Basic but Functional - Almost 5 stars *2022-04-29, version 3.8.2* The app doesn’t have a lot of bells and whistles but it seems effective at what it’s supposed to do. Being basic isn’t necessarily a bad thing, this app appears to let you do the job and gets out of the way. No complaints here from the little big I’ve used it. The only thing that I’ve noticed is that you don’t appear to be able to tag a ticket from the app. On the ticket detail screen I think you are supposed to be able to (I can set the other values) but it’s at the bottom of the screen and it doesn’t appear to detect my tap when I try to tap into the tag field. Otherwise, it looks like it works fine. ### 4/5 — Update: Push notifications don’t work *2022-01-03, version 3.8* Edit: for push notifications to work you have to enable “Enable new ticket notifications for tech/admin” under user/tech settings. It’s per user setting. Only works for SaaS version. Also you can’t enable just push and no emails. Changed my rating to 4 stars. It does everything what I need. Push notifications work only if a ticket is created via webapp. If a ticket is created via email, notifications don’t work. Ticket with a Jitbit support about this issue has been already opened (a year ago?). Will update a review once this is fixed. ### 4/5 — Works *2020-12-09, version 3.3* Can read and submit tickets. Can change user accounts if you wish. No access to the knowledge base or administration pages though from the app. Personally I’ll use the web version on my phone instead but it is okay. ### 4/5 — Needs ticket submit feature *2013-07-24, version 1.1* Great app. Just needs the ability for users to submit tickets. Adding full function to it would be good, so it's not just for techs as a viewer ### 3/5 — New app looks good but still misses some key functionality *2025-06-28, version 10.2.1* Most of the key features needed to operate the helpdesk as a technician or admin are available. However, the app crashes when I attempt to add an image. Would be great to create tickets for my maintenance tech on the fly from my phone without relying on emailing them - why bother with an app? ### 3/5 — No asset tracking *2022-02-02, version 3.8.1* Would be a great app if they’d include it in a future update ### 3/5 — Notifications! *2020-05-14, version 3.2.2* Please add notifications to the app! ### 3/5 — Ok when it works *2018-10-10, version 2.10* The app does the job but seems to now hang on me after 5 mins use. Only fix is to close app from memory and restart. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-16.*