# JJ's House:Bridesmaid Dresses — user reviews > 585 indexed App Store user reviews of JJ's House by TOP BRIDAL PTE. LTD., rated 4.90/5 from 5,870 ratings. - Source: https://appshunter.io/ios/app/jjs-housebridesmaid-dresses/id1502211753/reviews - App overview in markdown: https://appshunter.io/ios/app/jjs-housebridesmaid-dresses/id1502211753.md - Rating breakdown: 5★ 5,512 · 4★ 200 · 3★ 54 · 2★ 19 · 1★ 85 ## What do users think of JJ's House? Overall sentiment: positive **Pros** - 👍 Easy to use app - 👍 Great selection of dresses - 👍 Excellent customer service - 👍 Reasonable prices - 👍 Good quality products - 👍 Convenient try-on program - 👍 Fast and reliable shipping **Cons** - 🐛 Occasional glitches and lagging - 🐛 Inaccurate sizing information - 🐛 Restocking fees for returns **Commonly reported bugs** - App crashes and freezes - Delivery delays and lost packages **Most requested features** - Dark mode option - More size and fit options for plus-size customers - Improved return policy with no restocking fees ## Newest reviews (10 of 585) ### 2/5 — Disappointing *2025-05-04, version 5.9.0* I was using this app for my bridesmaids dresses, but it keeps crashing:( I loved the dress options and color variety and my girls already picked out their dresses, but the app keeps crashing so we can’t order them!! ### 3/5 — Fix your bugs please! *2024-11-27* Overall I am enjoying the app, lots of options to choose from and love the “try it on at home” program! Only issue is, please fix your bugs! Lots of glitches and lagging, gets very annoying & makes me not want to use the app. Glitches so bad my phone lags right out until I finally manage to close the app. FYI my internet connection is not the problem Looking forward to future updates **Developer response:** Hello, sorry for the bad experience. May we know if this has been solved? If not, please click Support in Account on APP to send us a Ticket, or contact us through Live Chat or Ticket here: https://www.jjshouse.com/help_faqs. We will continue to improve our and services. JJ's House Team ### 1/5 — Bad, horrible *2024-09-25, version 5.7.1* I sent my measurements for my dress and they sent me a whole different dress, not to mention it was a different color and without the accessories that the dress was showing. I contacted customer service but they said “custom dresses are not refundable” yeah ok but that dress had the wrong measurements and was the wrong color. Bad, horrible service. I would totally look somewhere else if I was you. ### 1/5 — Good Overpriced options with Worst Customer experience *2024-09-24, version 5.7.1* Good items, good options to choose from, but a little overpriced and shipping costs make the items too expensive. One star for customer service- worst. It’s like you’re stuck once you make a wrong purchase. Nothing would work in your timeline. ### 5/5 — Great service *2024-08-23, version 5.6.7* I just placed my dress order. After several tryons, searches and multiple chats with quick helpful customer service, I can’t wait to get it! ### 2/5 — Abiti *2024-08-22, version 5.6.7* Non rispondo immediatamente quando fai il reso devi aspettare molto Grazie ### 5/5 — Beautiful dresses *2024-08-22, version 5.6.7* The Try on dresses are received were absolutely beautiful. I was very surprised. Even the colors were exactly as they appeared on the site. I received my try and dresses within a week, which was very surprising compared to some of the other Tryon sites. And I was lucky enough to find my dress. ### 5/5 — Observation *2024-08-22, version 5.6.7* Je suis entièrement satisfait quand à la qualité de votre produits ainsi que la livraison,merci. ### 5/5 — Très bon site pour un rapport qualité *2024-08-21, version 5.6.7* Envois rapides et contacts faciles en cas de besoin (retour, échanges). Je recommande ! ### 4/5 — Some much to pick from *2024-08-20, version 5.6.7* These dresses are well made and true to size. ## Most critical reviews (10 lowest-rated) ### 1/5 — HIDEOUS UPON ARRIVAL/cannnot delete app *2026-08-02, version 6.3.9* I was looking for a mother of the bride dress, not wanting to spend several hundred dollars. These looked ok online. When they arrived, they were horrid, the style, the fabric. Read the fine print because they do not completely accept return. Literally a few hundred dollars was thrown in the trash. and good luck getting rid/ deleting app once its downloaded. Imposible. ### 1/5 — The return policy is not acceptable! *2026-06-30, version 6.3.5* They let you put coupons on the items but when u return the item they take their money back from the coupon making you lose money. Shipping fee for the return is $10 for each item which is ridiculous is you ordered 2 items together and they shipped in the same package because that makes it $20 dollars for shipping! Im very disappointed, I returned 3 dresses because they didn’t fit and only got the money for 2 when returning it. It absolutely ridiculous. I also paid for express shipping which was $20 and it still was delayed. ### 1/5 — Not being able to get return information! Please help!!! *2026-05-28, version 6.3.1* Need help in returning item! ### 1/5 — Disappointing Order Experience *2025-11-18* I ordered a dress and, apart from one text message, received no confirmation email, order number, or payment notification. I reached out twice with questions, but got no response. Assistance seemed only possible via the app — which felt very inconvenient, especially when I couldn’t even check my order properly. The dress itself was beautiful and I’m happy with the product, but the whole process left me frustrated and disappointed. ### 1/5 — Sehr schlecht für Rücksendung lieber 0 Sterne *2025-10-25, version 6.0.7* Die Firma ist richtig abgezockt – die nehmen für alles Geld! ### 1/5 — Poor Customer Service *2025-10-10, version 6.0.5* We have purchased 6 flower girls dresses. They sent the wrong color for one. It has been a week of back and forth with no resolution and the resolution they have suggested now won’t even make it before the wedding. It took nearly 6 weeks to get my items as it is. I wouldn’t recommend this company and we have spent over $1000. Poor service/communication where the customer is not treated fairly due to their OWN mistakes! ### 1/5 — biggest scam *2025-05-15, version 5.9.0* don’t buy your dresses here!! i ordered a navy mini dress , it was nice in the pictures but absolutely not. It wasn’t even navy , quality was horrible and cheap never buy here !! AND I ASKED FOR A REFUND I PAYED 68 dollars and only getting 53 back!! Unacceptable. ### 1/5 — Avoid at all costs! *2025-05-13, version 5.9.0* I ordered all of my bridesmaids' dresses from JJ's house. One of the dresses did not fit, and we ordered a second dress in the correct size. I paid $37 extra for expedited shipping. The dress was supposed to be here no later than May 11. It is now May 13, and the dress is still not here. I have no other tracking updates besides it has shipped, and my wedding is in less than a month. Mind you, I ordered this dress in April! I am not one to typically leave reviews, especially negative reviews, but to save someone else the stress of what I’m dealing with, avoid JJ House at all costs. I put in a help ticket, and it says it is processing. So not only do they not deliver on time. They don’t answer you when you need help either. ### 1/5 — I’m so disappointed *2025-03-03, version 5.8.4* I couldn’t even order anything on this app. I have never placed a review and honestly i’m just so upset that I had to. I found the cutest dress and it’s so hard to find a cute one for prom that’s plus size. I couldn’t even order it. I wouldn’t take my card and I tried so hard. I went to the Ai bot thing to ask for help and it told me go to a browser and order; so I did. It didn’t work there. I went back to the Ai bot and it was rude to me. I am so genuinely disappointed and upset. DO NOT even try to go through the process because honestly the app looks shady anyways. Go to a place in person and get it tailored to your measurements. Worse experience than shein. I would give it a 0 star if I could. ### 1/5 — Größte abzocke *2024-11-19, version 5.7.8* Bleibt fern von diese abzocke ## Most praised reviews (10 highest-rated) ### 5/5 — Renewal of wedding vows dress *2025-07-14, version 5.9.7* Amazing ### 5/5 — Ravissement *2024-12-03, version 5.7.9* Depuis que j’ai découvert le site, j’ai commandé plusieurs fois: la qualité des tissus, les détails de chaque robe, le sur mesure… Toujours impeccable, pratique et très chic. ### 5/5 — Purchased a Mother of the Bride Dress! I love it!! *2024-08-27, version 5.6.8* I love my Mother of the Bride dress!! Thank you for great customer service. My daughter purchased a maid of honor dress as well! ### 5/5 — Wonderful *2024-08-26, version 5.6.7* I love very much JJ’s House clotting and the services are amazing!! ### 5/5 — Perfect dress *2024-08-25, version 5.6.7* The try-on program has been most appreciated in this process ... will definitely get the dress in a better size for me NOTE: The pockets in this dress are the deal breaker for me I wish pockets were available - even as an extra option - in ALL dresses!!! ### 5/5 — Try on dresses *2024-08-25* I ordered try on dresses and they were delivered so fast. everything was well packaged and the return label was in there already to go. **Developer response:** Hi, thank you for your comment. We will work on improving ourselves continuously to bring customers a better shopping experience. Looking forward to serving you again. Have a nice day! JJ's House Team ### 5/5 — Tolle Kleider *2024-08-24, version 5.6.7* Es gibt tolle schicke Kleider ### 5/5 — The quality is very good *2024-08-24, version 5.6.7* I love the quality ### 5/5 — Vestido preciosos *2024-08-24, version 5.6.8* Les falta reducir los gastos de envío. Incluso que lleguen a ser gratuitos como en otras plataformas. También que se puedan hacer devoluciones y te reembolsen el 100%, no el 40%. ### 5/5 — Love my dress !! *2024-08-23, version 5.6.7* Excellent quality , beautiful and well made, I can not as for more . Definitely my favorite site for special occasions! Excellent customer service! Thank you JJ Jouse 💙💙 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*