# JKBMobile — user reviews > 19 indexed App Store user reviews of JKBMobile by JORDAN KUWAIT BANK, rated 3.70/5 from 111 ratings. - Source: https://appshunter.io/ios/app/jkbmobile/id1610129795/reviews - App overview in markdown: https://appshunter.io/ios/app/jkbmobile/id1610129795.md - Rating breakdown: 5★ 65 · 4★ 8 · 3★ 6 · 2★ 2 · 1★ 30 ## Newest reviews (2 of 19) ### 1/5 — App not working after update *2023-01-31, version 1.3.0* After update the application not opening at all on iPhone X . Pls fix it ASAP. ### 1/5 — The app doesn’t log in *2022-10-07* The app doesn’t log in and gave me error 106 said the username or password not correct but the same username and password working properly on the old app and i don’t have other username and password **Developer response:** Hello Ahmad, we are sorry to hear that. Kindly provide us with your full name and contact details on (email) and our Support Team will contact you as soon as possible. ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t reset my password *2026-05-18* I can’t send reset password I keep getting 9999-internal error I’ve been in this loop for 5 Months now without any update from call center no one was able to solve this issue. it makes me sad for a 15 years JKB customer as I withdrew all my money from JkB and switched to a different Bank **Developer response:** Hello Valued Customer, we are sorry to hear that. Kindly provide us with your full name and contact details on (call_center1@jkbank.com.jo) and our Support Team will contact you as soon as possible. ### 1/5 — Forgot username / password feature unavailable *2025-09-25* “Error 171 service is unavailable it will be added soon”. Cannot access my account **Developer response:** Hello Valued Customer, we are sorry to hear that. Kindly provide us with your full name and contact details on (call_center1@jkbank.com.jo) and our Support Team will contact you as soon as possible. ### 1/5 — iOS 26 *2025-09-20* الرجاء متابعة تحديث ios26, لا يعمل، بعد عدة محاولات اتصل معي موظف من الخدمات وجرب يقنعني ان التطبيق الجديد هو تجريبي فقط والبنك لا يدعمه، اجابة خاطئة وغير علمانية، ها نحن اليو، تم إصدار ios26 الكامل لجميع العالم والتطبيق لا يعمل. التحديث الأخير قبل يومين صوب الوضع. **Developer response:** مرحبًاعميلنا الكريم ، نأسف جدًا لسماع ذلك. يرجى تزويدنا بإسمك الكامل ورقم الهاتف على البريد الإلكتروني (call_center1@jkbank.com.jo) ليتم التواصل معك في اقرب وقت من قبل فريق الدعم. ### 1/5 — iOS 26 *2025-09-16* الرجاء متابعة تحديث ios26, لا يعمل، بعد عدة محاولات اتصل معي موظف من الخدمات وجرب يقنعني ان التطبيق الجديد هو تجريبي فقط والبنك لا يدعمه، اجابة خاطئة وغير علمانية، ها نحن اليو، تم إصدار ios26 الكامل لجميع العالم والتطبيق لا يعمل **Developer response:** مرحبًاعميلنا الكريم ، نأسف جدًا لسماع ذلك. يرجى تزويدنا بإسمك الكامل ورقم الهاتف على البريد الإلكتروني (call_center1@jkbank.com.jo) ليتم التواصل معك في اقرب وقت من قبل فريق الدعم. ### 1/5 — Are we in 2005? *2025-04-02, version 1.7.6* Its hilarious how outdated this app is. If you make a transaction it will take 3-7 days for it to show on the history. Like seriously? Its 2025 can you act accordingly? ### 1/5 — اللغة العربية *2024-09-19* الرجاء كتابة الرسائل والتبليغات باللغة العربية الفصحى افضل من ( رح نحدث، وعشان هيك، ومنتمنالكم !! ) **Developer response:** عميلنا الكريم ، نأسف جدًا لسماع ذلك. يرجى تزويدنا بإسمك الكامل ورقم الهاتف على البريد الإلكتروني (call_center1@jkbank.com.jo) ليتم التواصل معك في اقرب وقت من قبل فريق الدعم. ### 1/5 — App not working after update (crash) *2023-04-25* After update the application not able to pay the pill on iPhone X the app crash after receive OTP . Pls fix it ASAP. **Developer response:** Dear Valued Customer, we are sorry to hear that. Kindly provide us with your full name and contact details on (call_center1@jkbank.com.jo) and our Support Team will contact you as soon as possible. ### 1/5 — What happened to total cash available *2023-04-25* In the old app there was a feature that calculates your available cash in your account . (Meaning your money in saving and checking minus your credit card spending ). So when I open the app I just know I have that amount in my account . Also your attempt in the smart assistant AI is worse than Siri 10 years ago . The problem with JKB is they don’t understand the importance of UX research. You need to hire UX professionals to better design the overall experience. **Developer response:** Hello Rami, we are sorry to hear that. Kindly provide us with your full name and contact details on (call_center1@jkbank.com.jo) and our Support Team will contact you as soon as possible. ### 1/5 — App not working! *2023-02-08* Application not working on iPhone 12 pro from 2 weeks ago, I’m outside jordan and I can’t manage my account!! **Developer response:** Hello Hamza, we are sorry to hear that. Kindly provide us with your full name and contact details on (call_center1@jkbank.com.jo) and our Support Team will contact you as soon as possible. ### 1/5 — Crash on Launch *2023-02-07* This version of the app is not functional at all. Don’t you have a Quality Assurance team to check these things before you submit them? **Developer response:** Hello Kontango, we are sorry to hear that. Kindly provide us with your full name and contact details on (call_center1@jkbank.com.jo) and our Support Team will contact you as soon as possible. ## Most praised reviews (7 highest-rated) ### 5/5 — Great app *2022-07-28, version 1.0.4* Great app Great start ### 5/5 — Great mobile application *2022-07-28, version 1.0.4* It’s a great mobile application, I like the application simplicity, Fast loading speeds, Flexibility, Graphical Design, and Integrate social media. All my best to Jordan Kuwait Bank. ### 3/5 — iOS 26 *2025-09-10* الرجاء متابعة تحديث ios26, لا يعمل ### 3/5 — Average *2024-08-12* When it works it works, but the app is plagued by bugs, lag issues, random outages where no functions work at all. **Developer response:** Hello Valued Customer, we are sorry to hear that. Kindly provide us with your full name and contact details on (call_center1@jkbank.com.jo) and our Support Team will contact you as soon as possible. ### 3/5 — Ability to update new phone number *2023-07-16, version 1.4.3* Please add the option to update the new phone number in the apps Thanks ### 3/5 — When will you enable Apple pay ? *2023-04-24* It’s time to enable apply pay !!! **Developer response:** Hello Ayman, we are sorry to hear that. Kindly provide us with your full name and contact details on (call_center1@jkbank.com.jo) and our Support Team will contact you as soon as possible. ### 3/5 — New app *2022-07-27* احسن من القديم بشوي … بس في اغلاط tokens بتمنى تضمو rewards كمان على نفس البرنامج بدل ما ندخل هون و هون … **Developer response:** call_center1@jkbank.com.jo مرحبًاعميلنا الكريم ، نأسف جدًا لسماع ذلك. يرجى تزويدنا بإسمك الكامل ورقم الهاتف على البريد الإلكتروني ليتم التواصل معك في اقرب وقت من قبل فريق الدعم. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*