# JLab Sound — user reviews > 63 indexed App Store user reviews of JLab Sound by JLab Audio, rated 1.40/5 from 420 ratings. - Source: https://appshunter.io/ios/app/jlab-sound/id1514069779/reviews - App overview in markdown: https://appshunter.io/ios/app/jlab-sound/id1514069779.md - Rating breakdown: 5★ 27 · 4★ 10 · 3★ 9 · 2★ 23 · 1★ 351 ## Newest reviews (16 of 63) ### 1/5 — App not working *2023-03-11* I think it is very fraudulent to keep selling the Jlab Air Sport Earbuds knowing that the App does not work there fore, not being able to adjust the noise canceling. If your going to keep selling this product as it it needs to be a warming label on all products stating that the JLAB APP does not work so purchase at your own risk! Now if there is a claim lawsuit being implemented because of this issue with your company knowingly are still selling your products as is with no stipulations about the app no longer working, no one would be at fault but your company. It is really sad because I only bought this other product because I liked another product that I had bought. It makes me reluctant to by any more of JLAB products. ### 1/5 — Flop *2023-02-21, version 2.0* I’ve had my headphones for years and just came across this app. Keeps saying to connect the device in setting and won’t work even though my headphones are clearly connected and working ### 1/5 — Omg… *2023-02-10, version 2.0* I have only written one review, ever. So that should tell you to stay away. I downloaded the app thinking that it was a functional app, because obviously it should be. It’s on the App Store and being offered to consumers, so it must work, right? N O. Imagine my surprise when I connected my headphones and all I got was *please connect your headphones in settings* I deleted the app and downloaded it again, I unpaired my headphones from my phone, restarted the phone, restarted my life, became CEO of JLab and the headphones and app were still not talking to each other. TL:DR Download this app if you want it to just take up space, because it doesn’t do anything else ❤️ ### 2/5 — Issues *2023-02-08, version 2.0* My app will not communicate with my phone. Any selection I make it says to go to device and connect. But it won’t do anything. Please help. ### 1/5 — App doesn’t work *2023-02-07, version 2.0* The app will not let me connects the ear buds to it all it says is connected in setting when it’s already connect ### 1/5 — Does not work *2023-01-31, version 2.0* This app does not work, the app crashes every time I open the app. I don’t know what’s wrong, it’s either the app or my phone. ### 1/5 — JLab won’t connect to app *2023-01-29, version 2.0* I’m listening to music right now with JLab earbuds. All I get from app is “Please connect device in setting”. What does that mean? Unpaired and repaired, uninstalled and reinstalled several times. This app is awful. ### 2/5 — A cursory review *2023-01-28, version 2.0* I have been a JLAB customer for since last year and have been impressed with their products, unfortunately im not satisfied with the application. Lots of options for no reason, it doesnt recognise my earbuds. Nice try though guys, better luck next time 👍🏻👍🏻👍🏻 ### 1/5 — App not recognizing connection. *2023-01-24, version 2.0* I use this app in the past with no problems with my old J lab earbuds. When I switched to Apple AirPods, I stopped using this app and ever since I started using this app again after getting J lab earbuds I have been having an issue with the app not detecting that my earbuds are connected to it. it says that I need to connect in setting, but it doesn’t let me do that in the app. This is a big problem because I need to adjust my noise cancellation as I am blind and autistic. Help! ### 1/5 — App Won’t Connect. *2023-01-19, version 2.0* When I try the app tells me to “Please connect the device in settings” but I’m already connected. ### 1/5 — App doesn’t work *2023-01-19, version 2.0* My Jlab go air sport earbuds according to the app says they aren’t connected in fact they are connected! So disappointed in wasted time and effort as well as hard earned money! ### 1/5 — Connect device in settings *2023-01-14, version 2.0* That message in the title over and over again when —you guessed it — the device is connected. This app is worthless junk and deserving of the 1.4 star rating. ### 1/5 — App is useless *2023-01-14, version 2.0* Headphones connect via Bluetooth and seem to work. The app on the other hand launches but doesn’t recognize the EPIC ANC headphones at all. Says to connect to headphones, won’t do updates, allow configuration. So basically all I have is a basic set of non configurable earbuds. Very unhappy. ### 1/5 — App doesn’t work *2023-01-11, version 2.0* I am also let down by this app as many others are. I’ve tried updating, resetting , installing and uninstalling and reinstalling but to no avail. Please fix this. ### 1/5 — Won’t connect to app *2022-12-30, version 2.0* App is broken and useless, uninstalled and reinstalled and still can’t use it and can not update earbuds or change any settings. ### 1/5 — App doesn’t work *2022-12-27, version 2.0* This is the 3rd pair I’ve had the latest pair the app won’t connect to them. I’ve try pairing and unpairing, deleting and reinstalling app. The app won’t work. It is frustrating because I want to turn the controls off so the won’t change songs whole working out. ## Most critical reviews (10 lowest-rated) ### 1/5 — Fraudulent, piece of crap *2023-09-15* I’m very disappointed, Zero Stars!!! Both apps don’t work, epic air anc buds don’t work properly, updates imposible to download. Personalize audio experience is false advertisement. At first the air buds worked but I always have issues with the controls. Also issues with the apps available updates, apps basically stopped working as did the air buds, one buds work and the other one would not longer connect and wouldn’t charge. Deleted the app and reinstalled didn’t resolved the issues, failed connection. I would never recommend or buy smithing from this company. Piece of crap!!!! ### 1/5 — Does not register connected device *2023-08-21* As of August 20, 2023 app does not register device is connected in settings ultimately leaving the app useless. Currently have the GoAir Pop. Out of box they are decent especially for the price however being unable to personalize it as advertised is a huge disappointment. Now I’m left with stock settings luckily for the price they aren’t horrible hopefully this will be fixed but after reading other reviews I am not very hopeful. Thanks for coming to my Ted Talk. ### 1/5 — Don’t do it *2023-08-15* Don’t down load the app - it won’t work. Will hit telling yo to “Please connect the device in setting”. The earbud sound is flat and sounds like your listening thorough a tin can and for the $34 I paid at the airport I am highly disappointed. Complete waste of money. Calling my bank for a charge back for “product not as described” because non of the features it boasts of is available. ### 1/5 — Bad app *2023-07-27* This app came with a pair of JBuds AIR pro anc I bought from Costco, as a QR in the quick start guide. The app is absolutely useless, as it just fails to connect to the earbuds. Regardless of how many troubleshooting techniques you try, the app can’t pair to the buds. I thought the airbus’s were defective, as they wouldn’t sound right at all - worse than anything I’ve ever used. Then I tried the plain old JLab app. It found the buds immediately, paired immediately and installed firmware upgrade in a minute. EQ, NC, music modes - everything works perfectly now. Don’t waste your time with the JLab Sound app, just get the plain JLab. ### 1/5 — Air Sport v2 *2023-07-06* So… the Air Sport 3rd gen works with this app but since I have the 2nd gen, I’m just screwed out of using this app? No sound customization or equalizer options or the changing the controls to my preferences? How it’s set up is how I have to use it. That’s pathetic. Unbelievably lame. Where’s the ‘no stars’ rating? Please someone change my mind. Or show me something that helps. Anything comparable. ### 1/5 — Terrible experience, along with magical issues with apple *2023-07-02* Aside from the fact that the app did not connect to my jlab air sport pros in the first place, I attempted to remove and redownload the app hoping to try again. Suddenly instead of Face ID I was met with password requirement, then was told to verify my card information, and upon selecting my card, there was no spot to put in the cvv to verify it. I cannot redownload the app. Sorry but I’ve gotta give it a 1 star, fix it please. ### 1/5 — App only worked the first time *2023-06-23* This app no longer works. It just loads forever. I can no longer adjust the settings or customize the headphones. This is awful. I bought these to have the ability to customize the touch controls. It only worked the first time synced them and the controls have since reverted back to default settings. JLab there needs to be some action taken to rectify this. Is there a new app? Is the app being updated? Are you no longer supporting certain earbuds? What is the reason and what is the corse of action to fox this? ### 1/5 — Almost made a bad decision *2023-06-04* Thanks to the reviews I almost made a horrible financial decision. Thank you to those who left honest reviews. If the developers cannot create well thought out, well supported products then I’m definitely not throwing my cash at them. There are plenty of products on the shelf. Those have developers that put in quite a bit of work to create working supported products. I would much rather go with those than failing, unsupported garbage that breaks when you try to connect their app to it. Goodluck to the rest of you! Make sure to read reviews before dropping cash. otherwise you’ll be the next angry reviewer that is $60 lighter with one broken earbud. ### 1/5 — Does not connect! *2023-05-02* Constantly getting message saying to connect the device to my Bluetooth even tho my earbuds (ANC Air) are perfectly connected. Also, JLab customer service doesn’t seem to know anything about how to operate my the app. There’s is not technical support number for the app so this seems like a dropped ball in Jlabs end. It’s promoted on there website as the official app for the earbuds. I also have the same issue with the TILE app that is supposed to be automatically connected to my earbuds. JLab has told me that my issues isn’t covered under the warranty which I find RIDICULOUS seeing as this is a manufacturer issue. Definitely giving one star unless I am compensated or able to exchange for a working pair. ### 1/5 — “Connect in Settings” *2023-04-01* I downloaded the app after connecting to the earbuds and am currently told that I cant adjust anything because it tells me, “connect in settings”. Im not going to even try because of the other reviews here. I’ll just uninstall this useless feature. Good thing I didn’t know they marketed this when I bought the ear buds, so I’m not mad but. It still feels bad that they say consumers may use a feature that doesn’t work to add value to their products. ## Most praised reviews (10 highest-rated) ### 5/5 — Worth a shot *2023-03-07* Same issue where app doesn’t recognize buds are connected…but while app was open i triple tapped the right earbud and a lady said “bass boost” and the quality is significantly better.. might play with that ### 5/5 — Cool *2023-02-21, version 2.0* Would love to have a desktop app on the microsoft store, if possible ### 5/5 — App works fine for me *2022-12-20, version 2.0* This app doesn’t deserve 1.4/5 Connectivity, settings, everything works fine on my end. ### 5/5 — Works as advertised *2022-12-11, version 2.0* Works perfectly. Only thing is to make sure your JLab device is compatible with the app. ### 5/5 — Seems to work fine *2022-11-07, version 2.0* I downloaded the app, updated the firmware and adjusted the EQ with no trouble. ### 4/5 — Lots of updates and works fine *2023-06-30* I read the negative comments and was hesitant to download the app, but there were 10 minutes of updates as soon as I launched and it works as advertised. The equalizer does bump the volume a bit, but there is little bass in these buds and efforts to increase it just create distortion, but the app is working ok as of this posting. ### 4/5 — Great App But….. *2023-02-12, version 2.0* I wish you can add more of your headphone lineup cause I use the Jlab Studio and I can’t do anything like my Air Pros and I just the sound a little more on my earbuds that I barely ever use ### 4/5 — Limited features but works fine. *2022-12-27, version 2.0* Had none of the issues others have found. Loaded easily, updated firmware quickly, and controls appear to be working. Firmware update also seems to have remedied several issues being experienced with the buttons of the Epic Air Sport ANC buds. Would give 5 stars but figured everyone would start trashing me, and do believe they could make improvements to functionality in controlling the buds. But it works as they say it should. ### 4/5 — App killed Voice Prompts *2022-10-05, version 2.0* The voice prompts stoped working after I installed the app. The app asked me to do an update, and I tried this, at 50% it gave an error message. I did a manual reset as instructed by quick start guide and nothing. I sent email to tech support and was told to try two methods of reset, and nothing. I removed the app, and reinstalled and nothing. Everything else works great. ### 3/5 — Annoying *2022-09-13, version 2.0* This app is ok. Just some annoy things. Why does it have to default the equalizer back to the to worst sounding preset? It would be nice if it would stay on the custom one i prefer. Instead of defaulting back to the preset ones. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*