# JLab Store and Burn-in Tool — user reviews > 84 indexed App Store user reviews of JLab Store and Burn by JLab Audio, rated 3.12/5 from 139 ratings. - Source: https://appshunter.io/ios/app/jlab-store-and-burn-in-tool/id1243023170/reviews - App overview in markdown: https://appshunter.io/ios/app/jlab-store-and-burn-in-tool/id1243023170.md - Rating breakdown: 5★ 54 · 4★ 17 · 3★ 6 · 2★ 12 · 1★ 49 ## What do users think of JLab Store and Burn? Overall sentiment: negative **Pros** - 🎵 High-quality audio output - 🔋 Excellent battery life - 💰 Affordable pricing - 👂 Comfortable fit for most users - 🎚️ Multiple EQ settings available - ✨ Burn-in tool improves sound quality - 🏗️ Durable construction - 📦 Quality charging case **Cons** - 🛒 App is primarily a sales catalog - 🔗 Misleading app functionality - 📱 Not a true native application - ❌ No headphone control features - 🔌 No device connectivity management - ⚠️ Burn-in tool requires constant screen activation - 📧 Email signup required for features - 🐛 Frequent app crashes - 🔋 Battery life claims inaccurate - 👂 Fit issues for some users - 🔊 Audio quality inconsistent across models - 📶 Bluetooth connectivity problems - 🎤 Microphone feedback issues **Commonly reported bugs** - App crashes during login - App crashes during burn-in playback - Burn-in stops when screen locks - Burn-in stops when switching apps - Cannot connect GoAir to app - iPhone compatibility issues - Audio stuttering on MacBook Pro - Touch sensitivity malfunction - Bluetooth disconnection issues - Left earbud stops working - Pixelated and cut-off launch screen - Burn-in link returns 404 error - Empty burn-in track file - FAQ section blank **Most requested features** - Find My feature for lost earbuds - EQ adjustment controls in app - Battery percentage indicator - Real headphone configuration interface - Background audio playback for burn-in - User manual access in app - Device tracking functionality - Volume and track control via app - iPad compatibility - Proper native app development ## Newest reviews (14 of 84) ### 3/5 — Good but needs a way to find if lost *2022-03-25, version 5.5* Hi absolutely love my J lab earbuds but a couple of nights ago I lost my earbuds at work and was not able to find them that I was out of $54 again going having to buy another pairThe developer of these earbuds needs to have something integrated to wear if both are missed or one is mist they can be found that’s the only thing wrong with these earbuds ### 1/5 — Useless - it’s just a website in an app *2022-02-17, version 5.4* This app is not what users expect it would be. It doesn’t provide you with a way to connect and configure your headphones. This app is completely useless, it’s basically a website with a products catalogue that could easily be a website. ### 1/5 — Read reviews they are right *2022-01-20, version 5.3* Wanted to see if I could adjust the earbuds easily. No easy links or help all they want do is sell new merchandise Listen up marketing sort this sort of thing it keeps customers. I ll probably bin them and by some from a company that helps its consumers!! ### 2/5 — Ok app i guess *2021-12-29* I think this is a ok app but I thought it was going to tell us some advice about the product and how it worked. ### 1/5 — It’s legit just their godamn website *2021-08-17, version 5.2* like if you would’ve been able to use it to change your eq and like look at the battery percentage of you headphones that would be cool. But you can’t 😔😢😕😭😔🙁☹️😞😢🙁😥😔😥😕😢😢😞😢😢☹️😪 ### 2/5 — All this app is a product page and white noise player *2021-07-15* So the description make it sound like it was this awesome app that had EQ and other sound tuning tools, all the burn in tool is, is a link to a static sound file. Other than that they just try to sell u other products. 🤦‍♂️ ### 1/5 — Useless *2021-07-10, version 4.9* I was looking a new and volume control. This is just a sales app ### 1/5 — Just a web store *2021-05-20, version 4.9* Does nothing! ### 1/5 — Very misleading. *2021-05-12* This app CANNOT even help you with burn-in. Just download SoundCloud. This app does not provide any more than 10 minutes of burn in. You heard me right. The app points you to a website link to loop the audio for burn-in and the website tells you to go to app. ### 2/5 — Wow......... *2021-03-18* These headphones I got are....well....trash yes that’s the right word. What I mean by trash is the battery I have it on my heAd for like five minutes and they say low battery. BUT THEY CHARGEING FOR LIKE THREE DAYS BRU The fit is really good and the quality of sound is awesome the instructions said that they would last like uh 20 hours but ha they don’t they last like five to 20 minutes Otherwise they’re pretty good for 20$. I’d suggest to save your money for more expensive headphones unless this company has higher quality headphones Developers great on it but work on the battery for next pair of headphones u make **Developer response:** Hi there, if you are having issues with your headphones please reach out to our customer support team. We will be more than happy to help. -JLab Email support@jlabaudio.com or call 1-405-445-7219. ### 1/5 — Not an app. *2021-01-02, version 4.3* I’m sure the only purpose of this is to get you to buy accessories for your purchase. It is literally not an application but a link to their website and YT track. Just skip the whole thing and general use will optimize your headphones. ### 1/5 — This app is for you to buy these junk blue tooth *2020-12-07, version 4.3* I hate them ### 1/5 — Don’t buy *2020-09-02* I bought a pair of their headphones let me just say Cannot Bluetooth a headphones and controller without losing synchronization Cannot cover with fedora beanie ect Fragile when you pick up a product it just feels cheap When I turn them on I hear a very faint static noise can’t hear it with noise ofcourse I just thought I would mention it since A pair of quality headphones wouldn’t There are 3 sound settings balanced/default, bassboosted/no difference?? And their jlab signature which sounds better but I’m not sure why all I know is it’s not as crummy Worst of all my left earbud has stopped working no lights/no sound my right one is fine and I’ve tried all troubleshooting options **Developer response:** Hi Calvin, we are very sorry about the connectivity issues you have been experiencing! Let’s have you reach out to our support team. They will be more than happy to help you. -JLab Audio ### 1/5 — Junk *2020-07-20* Bought a bluetooth headset for conference calls; laptop couldn’t get anything out of the mic. App is a glorified sales pitch for buying more crap; doesn’t resolve any issues. Money wasted. **Developer response:** With the information you provided perhaps the settings in the conference call application was not appropriately changed to allow the mic to work from your headset. Please check those settings. -JLab Audio ## Most critical reviews (10 lowest-rated) ### 1/5 — Cannot access tools waste of time *2024-02-20, version 6.9* Don’t bother downloading as it does not give you access to tools/updates ### 1/5 — Key boards *2023-07-28, version 6.4* We’ll so far is like other customers said this web really uselessness i tray to find products I got today there not information what so ever so what is the to have website like that wake up people ### 1/5 — the app needs to fix the bugs *2023-04-15, version 6.1* i could not connect. imdisappointed ### 1/5 — Jlab headphone *2023-04-08, version 6.1* Don’t work on iPhone ### 1/5 — App Crashes *2023-01-19, version 5.6* App crashes when attempting to log-in. Headphones are great, though! ### 1/5 — Problem *2022-11-13, version 5.6* I cannot connect my GoAir to this app. ### 1/5 — Useless & NOT AN APP!!!! *2022-07-30, version 5.6* Like a previous review said this isn’t actually an app, it’s basically a link to their website and the “Burn-in Tool” is just a audio track, when you click on “learn more” it’ll automatically bring you to Sound Cloud for the ‘JLab Audio Burn-in File’ but in the description it says to utilize the looping file you click a link to their website. Like there’s 0 sense in this thing, JLab you guys may want to rethink & reconstruct your app. It’ll make for a lot more happy customers. ### 1/5 — Audio is choppy and burn-in tool crashes *2022-04-20* I got the headphones to use with my MacBook Pro. The audio keeps stuttering. In trying to troubleshoot a solution, I came across this burn-in tool. Unfortunately, every attempt to load the tool crashes the app. I can’t use these headphones if the audio keeps stuttering. If I can’t solve this issue, I will need to return these for a refund. ### 1/5 — Ummm. No. *2022-04-10, version 5.6* This app just calls web pages. No thanks, I have a browser. ### 1/5 — Does not work *2022-02-21, version 5.4* App does not work ## Most praised reviews (10 highest-rated) ### 5/5 — Great Product *2024-07-09* I’m on my 3rd Jab ear buds. Each was an improvement over the previous one. I’m now using the JLab mini. In spite of their small size the audio quality is great. The only downside is due to the small size it can be difficult to do the double or triple tap to perform some functions. I have learned Higi place them in my ears to make them easier to use! ### 5/5 — It works! *2022-01-26* I’ve had my twenty dollar JLab Bluetooth earbuds for over a year and they sounded okay before but now wow! Since about 14hrs of the burn in tool the bass is far more articulate than before the vocals and instruments in that range have a much greater sense of space and the highs have much more sizzle than before! I also find that the overall sound is no longer fatiguing when listening for long periods. If the noise used to achieve this wouldn’t drive me and my neighbors insane I would try it on my other equipment too. Really thanks! ### 5/5 — GO TRUE AIR WIRELESS, REVIEW *2021-02-25* I have four different earbud styles or product types. My first purchase were “GO true air wireless earbuds”. At first I was thinking they weren’t for me. The sound was excellent! The fit not so much. I was disappointed and put them in electronic storage. Lol A couple weeks later I decided to try again. I put the cushions on and tried the different size bud-tips. I found a decent setup but not still not comfortable. I found myself constantly having to adjust. I’ve grown used to them and I’ve come to the conclusion it’s just my ears. Lol I’m thinking the housing or shape of the earbud and my ear opening don’t work well. Like I mentioned above, I continued to keep trying, few months went by and I found I could tolerate the weird fit. Lol Everything else was well above my expectations. I’m a self proclaimed audiophile, so full range, clarity and over all sound quality is paramount. These buds pack so much sound and in extreme high quality. I wish they’d fit better so I wasn’t adjusting to keep the optimal sound quality but in fairness I have to give a five star rating. They are excellent in battery life, the three EQ settings are super, I use bass boost exclusively. The charging and storage case are very nice exceptional quality all round. I’ve never had a tech issue. Wonderful overall I’d definitely recommend. ### 5/5 — God, Best brand I Ever Used *2020-05-02* I always had problems with other brands of Headphones, especially the Bluetooth ones. JLab However seem to satisfy my needs every time. I have used the Wired ones a lot and every snag, every door nob that caught the cord, and every time I drop my phone and it yanks the cord, these Headphones never broke or stopped working. And the Sound Quality, oh don’t even get me started. I have four words for JLab, “The base hits Hard!” I have never felt true BOOM in headphones until I used JLab. Another thing is the end, very comfortable and it doesn’t Hurt my ear when it falls out. I thank you all for creating these Headphones Once the Bluetooth ones came out however...that changed everything. Base: CHECK Quality: CHECK Battery life: AMAZING Comfort: CHECK they are the perfect pair I ever put in my ear. Same Quality, same base, and same comfort all in one wireless Earbud. Thank you all at JLab for making these, and thank you for making them so good in every way. Keep up the good work! ### 5/5 — Good! *2020-01-25, version 3.8* Good app! Burn in works great! Best headphones I’ve ever had! ### 5/5 — I am rating the $15 bt headphones *2019-04-05, version 3.2* I I don't need the app. Unless of course you retroactively add in color distinctions in the blue tooth menu. For some reason my wife didn't like in-ear headphones, but with wearing glasses all day and astigmatism preventing comfortable contact wear with any brand, in-ear is the only way to go for me. They all are identical in my Bluetooth settings. AT LEAST THEY STAY SORTED. ### 4/5 — There is a burn in process available. *2022-09-11, version 5.6* This app, doesn’t just take you to jlabs store. Admittedly that’s the 1st place it takes you, but from there you can easily access the burn in track. BEWARE remove your earphones before you play it. Otherwise you might do some permanent damage to your ears. The sound track is designed to stress tbe diaphragm of the headphones. It’s loud and takes the headphones through every frequency. Good for burning in headphones, bad for the human ear. DO BE CAREFUL. So I does what it’s meant to but they show you lots of their other products. To get to the burn in track. Tap the top left menu section and it’s in that list. You can delete it all after you burnt your buds in!? Good luck. ### 4/5 — I wish they had a app so if you lose one side you can find it. Examples JBL, Samsung *2021-03-11* It’s a good true wireless Bluetooth but I wish they had a app so if you lose one side you can find it. Examples JBL, Samsung So I’m a customer and I had my JLab earbuds true wireless for about 4 months. And yesterday I lost one side. I don’t know how to find them do you guys have a app? **Developer response:** Hi there, we do not have an app or the technology in any of our current earbuds to help you find your lost one. The good news is that if you can't find it the good old fashion way we do offer replacements on our website. In the near future we will also have Tile integrated. -JLab ### 4/5 — Fair for the price *2020-10-12, version 4.2* I’ve only tried the Air Executive style and they aren’t as bad overall that I can tell even though they have had their issues since I’ve had them... (07/01/2020) I started out with full functionality as to be expected and then after about 2 week’s I started to lose in the left bud. It would disconnect randomly then reconnect on it’s own even though there was no change in position of my mobile device or the buds. Activating the ambient sound tool on the buds are the easiest function to use. The left bud also controls the audio presets so if the left bud is having touch sensitivity issues you’ll have my major problem with the buds. When the touch sensors malfunction they lose responsiveness to commands, which is an ongoing problem for me. By the time I figured out what the issues where the warranty had elapsed and since they still work I will let them ride the course, plus I don’t want to send my ear buds all the way to JLabs and have to retake the cord until whenever I would hear back from them after receiving, observing, making any repairs or upgrading them if needed, keeping me updated and getting them back to me. The right bud has an ongoing issue with disconnecting once placed in the case now unless you press in kinda firmly which wasn’t the case initially which can be a real power drain, and privacy problem. Overall the sound quality is pretty solid as well as call quality. I don’t truly understand why, if you answer an incoming call from your mobile device, while buds are connected, does the call go to the mobiles earpiece but if you answer with the buds everything goes smoothly??? I have these buds connected to my iPhone XS Max only. ### 4/5 — Works fine, just not my thing *2020-05-24, version 3.8* Contrary to other reviews, the burn in noise is available without any signing in or email address requirements. Think I’ll just listen to them instead. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*