# JLab — user reviews > 486 indexed App Store user reviews of JLab by JLab Audio, rated 2.60/5 from 741 ratings. - Source: https://appshunter.io/ios/app/jlab/id6449068333/reviews - App overview in markdown: https://appshunter.io/ios/app/jlab/id6449068333.md - Rating breakdown: 5★ 208 · 4★ 54 · 3★ 43 · 2★ 81 · 1★ 355 ## What do users think of JLab? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Instant pairing - 💡 Customizable controls - 🔊 Loud and clear audio - 👍 Good value for money **Cons** - 🐛 App fails to connect to some models - 🐛 Buggy and unreliable app - 🔧 Limited model support - 🤔 Unclear app functionality - 🤷‍♀️ Useless for some models **Commonly reported bugs** - App fails to detect connected devices - Firmware updates not working - Equalizer settings not saving - Constant disconnections between app and earbuds - App crashes on launch for some users **Most requested features** - Add support for more JLab models - Improve app stability and reliability - Introduce EQ and sound customization - Add a 'find my earbuds' feature - Provide better customer support ## Newest reviews (14 of 486) ### 2/5 — Some of the controls aren’t labeled or don’t work with voiceover. *2026-08-13, version 1.4.1* Have the Lux with ANC. With the EQ, there are 10 things that have percentages by them but it doesn’t say what the percentages are for. Base mid treble and whatever the other seven are. Would be really nice if that was fixed. And when you click to change the music mode, it stays on movie mode. It was on 3-D mode once. If it wasn’t for that I would’ve thought maybe the Lux with ANC only supports that mode. ### 4/5 — Good but could be better *2026-08-11, version 1.4.0* I currently use the JLab Lux ANC I can just say besides the bugs with connection here and there— it works well! It would be better if the app would keep the custom sound control option to be saved even if the JLab disconnects. Like how bass booted (E1, E2, E3) are saved options. It would make everything more convenient instead of having to take a screenshot and push each button to match the audio quality it was fore’ reset. Plus, fixing that will match this app onto the functions to other audio apps (like Sony). ### 3/5 — Custom EQ adjustments *2026-08-08, version 1.4.0* On your next update of the app when I hit reset for custom EQ, does that set it to flat? And can you add plus and minus decibels so I know how much I’m putting it up and down thank you ### 1/5 — Bad software ruined my new speaker *2026-07-04, version 1.3.9* Brand new speaker out of the box. I connected it to much iPhone and it worked fine. I saw the QR code on the instructions manual and downloaded the app which suggested a firmware upgrade. It went into labsynch mode and now I have no sound and it’s impossible to take it out of synch mode even after I pressed the power button 5 times. ### 1/5 — Awful *2026-07-04, version 1.3.9* Sort of terrible ### 4/5 — If you can’t connect, read this! *2026-07-03, version 1.3.9* For those who can’t connect their JLab device to this app, make sure you go to the JLab settings in the Settings app! Make sure Bluetooth is turned on. By default, it’s turned off! I tried for hours resetting and unpairing, and even contacted support. This finally worked! ### 1/5 — Ambient Sounds Non-Functional *2026-07-03, version 1.3.9* App claims you can play ambient sounds even with the phone locked, but every time I lock my phone the ambient sounds stop. Same if I swipe out of the app. PLS FIX THIS IS THE ONLY REASON I USE THE APP ### 1/5 — Not working properly *2026-06-26, version 1.3.9* My speaker will not connect to the app, so I can’t see battery percentage or check for updates. Disappointing. ### 1/5 — The app won’t connect to the earbuds *2026-06-26, version 1.3.9* So I don’t understand how the app won’t connect to the earbuds, but my earbuds will connect to my phone that doesn’t make any sense especially because it was connected before the update they launched ### 1/5 — Poor Design *2026-06-23, version 1.3.9* The software is easily one of the poorest design I have come across e.g., They have two distinct controls for Noise Cancelling on and off, and both of them can be turned on at the same time ! ### 1/5 — Dosent track *2026-06-19, version 1.3.9* I got this app because I have an iPhone and i SPECIFICALLY wanted to track them, but that feature is android exclusive, not worth your data trust ### 2/5 — BS earbuds *2026-06-18, version 1.3.9* My earbuds worked great for the first couple of months then a few weeks ago my right earbud started dying and you could barely hear any sound coming out of it. Now both earbuds are dead making this weird high pitched ringing. I want my money back for this BS. ### 1/5 — Worst headphones ever *2026-06-17, version 1.3.9* Only can change controls on the app but can’t connect to my phone or listen to music. It’s exactly how it sounds. It’s ridiculous. What use do i have changing the eq. when it won’t connect to my phone no matter what. and yes ive tried resetting. and re pairing . and everything ### 1/5 — This app sucks *2026-06-11, version 1.3.9* My jlab earbuds won’t connect to the app no matter what I do! ## Most critical reviews (10 lowest-rated) ### 1/5 — Settings Keep Resetting *2026-08-19, version 1.4.1* These stupid earbuds keep having pairing issues. They will already be registered on my device then randomly say "Ready to Pair". I am then forced to forget the device then re-pair them. Then when I check the app ALL MY SETTINGS ARE RESET. Your software is GARBAGE. ### 1/5 — Doesn’t connect to my GO air pops… *2026-08-18, version 1.4.1* Basically what the title says. Doesn’t pair to my JLab earbuds. The earbuds work just fine but the app doesn’t find them. Useless app. ### 1/5 — Useless app *2026-08-08, version 1.4.0* Worked fine forever then they had to meddle with quality of life update that ruined the app, ### 1/5 — Does not remember devices *2026-08-07, version 1.4.0* Ever since the last update, it doesn't remember any of my devices. I have to add them again every time I launch the app. ### 1/5 — Latest update is rubbish *2026-08-05, version 1.4.0* The new update to the JBud ANC doesn’t stay connected anymore. You have to pair each time. Time to find a replacement ### 1/5 — Doesn’t pair *2026-07-30, version 1.3.9* Devices say “connecting” & then hit a timeout limit. No amount of troubleshooting fixes this. ### 1/5 — Missing models *2026-07-28, version 1.3.9* Please update app and add the go work 3 ### 1/5 — Headphones don’t pair returning them *2026-07-17, version 1.3.9* Scam app ### 1/5 — Mouse not an option *2026-07-12, version 1.3.9* The box says it can connect via the app but there’s no option for my Jbuds mouse. ### 1/5 — Jlab *2026-07-05, version 1.3.9* Yo compré mis auriculares y tienen menos de 6 meses de uso y ya no sirve el micrófono ## Most praised reviews (10 highest-rated) ### 5/5 — Colors with Sojnd Effects *2026-08-13, version 1.4.1* ⭐️⭐️⭐️🙏🙏⭐️🫵🏽 ### 5/5 — Fantastic *2026-08-11, version 1.4.0* Very easy to use, great for controls and EQ and the ambient sounds is a good addition. ### 5/5 — Idk I think JLAB is tea *2026-07-10, version 1.3.9* I love the noise cancellation. And I also love how you can adjust the sounds on the app!! ### 5/5 — JLab pop go *2026-06-26, version 1.3.9* I can’t get them to connect to the app I would love some help please but other than that I love this brand and app ### 5/5 — Underrated *2026-06-25, version 1.3.9* I’m not sure the issue people are having with this app. When I was connecting my headphones they connected easily. I think you have to have them connected to your phone first before connecting to the app and it should work just fine. But also the apps features and everything works great. ### 5/5 — Amazing app *2026-06-14, version 1.3.9* I love this app! My earbuds connect super fast without me having to do anything and it is very easy to use! Amazing! ### 5/5 — Pretty awesome *2026-06-10, version 1.3.9* I have the Go Party Bluetooth speaker. The EQ settings system is amazing. Great speakers ### 5/5 — I can control volume! *2026-05-19, version 1.3.9* This app worked great and finally allowed me to control the volume on my iphone SE. even on the lowest level my phone was too loud for any non-Apple Bluetooth headsets. This app with max sound level adjustment was just what I needed. ### 5/5 — Confused *2026-05-18, version 1.3.9* The app works well and so do the earbuds, I really don’t understand why they’re so bad. Like, why expect a 200 dollar product for a much cheaper price? Overall amazing. ### 5/5 — What you can do in this app *2026-05-09, version 1.3.9* You can listen to different sounds throughthis app amazing --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*