# Joella's Hot Chicken — user reviews > 47 indexed App Store user reviews of Joella's Hot Chicken by SRGJ OPCO, LLC, rated 4.87/5 from 3,809 ratings. - Source: https://appshunter.io/ios/app/joellas-hot-chicken/id1530109431/reviews - App overview in markdown: https://appshunter.io/ios/app/joellas-hot-chicken/id1530109431.md - Rating breakdown: 5★ 3,409 · 4★ 177 · 3★ 38 · 2★ 23 · 1★ 39 ## What do users think of Joella's Hot Chicken? Overall sentiment: positive **Pros** - 👍 Great food and service - 🚀 Easy to use app - 💡 Useful promotions and rewards **Cons** - 🐛 Online ordering issues - 🔒 Privacy concerns with required information - 💰 Expensive for families **Commonly reported bugs** - Login and account issues - Inconsistent or missing features between app and website **Most requested features** - Ability to redeem rewards through the app - Improved app performance and stability - More customization options for orders ## Newest reviews (13 of 47) ### 3/5 — Web site order was garbage. App not much better. *2026-01-29, version 47.12.2* Web site wouldn’t complete order and wouldn’t connect my sides and drink to the meal. I jumped to the app and it was no better, the issues caused me to miss my delivery window and now I’m picking it up. Garbage online ordering. ### 4/5 — Add option for same sides *2025-04-17, version 43.0.0* The app doesn’t allow for multiple of the same sides on an order or sauces and would make it better for sure. ### 5/5 — Scrumptious food *2024-09-27, version 34.2.11* Always my favorite place for great food. ### 3/5 — Online ordering not working *2024-09-13, version 34.2.11* I’m on limited time for my lunch break and wanted Joella’s. Online ordering would not my process my payment, kept getting a message that my CVV was incorrect. I verified CVV and tried 2 other cards to receive the same message. Hope this is fixed soon. ### 5/5 — Great Food and Staff *2024-09-06, version 32.1.0* Food is always great and the staff are friendly and helpful!! ### 5/5 — Joella’s Hot chicken *2024-02-04, version 15.1.1* Outstanding!! Best chicken in town! ### 5/5 — Great Food *2023-10-30, version 15.1.1* This is my second time eating at Joella’s great service and great food ### 2/5 — Tip shaming app *2023-10-28, version 15.1.1* I shouldn’t be asked for a tip for fast food take out. The app also needs some tweaking. Update 28 October 2023: I received a response from the developer. They didn’t read what I said above about the app asking for a tip. They thought I said I had to pay for the app. ### 2/5 — Error *2023-10-16, version 15.1.1* Too many error messages trying to log into account. Then cart was empty and had to start again. Had to resend emails again to try and log in. Very slow. ### 2/5 — Tip shaming app *2023-09-23* I shouldn’t be asked for a tip for fast food take out. The app also needs some tweaking. **Developer response:** Thank you for your feedback and for reaching out to us. We apologize for any inconvenience or frustration you may have experienced. We would be happy to help you resolve this issue, as you should not have been charged for the app. Please contact us directly at support@thanx.com. ### 5/5 — So easy *2023-07-16, version 14.0.3* Just about the best online ordering app I have seen for food. And it’s good food ### 5/5 — Wow! *2023-02-08, version 11.0.5* Wow! What a great place ### 5/5 — Gas pack *2022-11-03, version 9.0.7* So gas ## Most critical reviews (10 lowest-rated) ### 1/5 — Small Window in app *2026-03-17, version 47.17.9* Too much black space.:’all window and weird keyboard. ### 1/5 — Charged extra $1 at checkout after tax *2025-12-28, version 47.3.23* I was charged $1 after my total including tax in the app. That’s a rip off! ### 1/5 — I am livid *2024-07-12, version 32.1.0* Forced me to give credit card in consentory fashion that was ambiguous And may be meeting with my respective bank and attorneys about the unnecessary giving of sensitive informations and consents to bank accounts just to place a reward order for free fried pickles. Don't contact me unless you're ready to give at least 25 store credit for this unconvinced violation of privacy ### 1/5 — Can’t log in *2023-12-23, version 15.1.1* I put in my info and it says my number is associated with another account, but there’s no log in button ever displayed. ### 1/5 — No sauce *2023-03-03, version 11.0.5* We order $70 worth of food and they forgot all our sauces on the side. This was extremely upsetting considering you need sauce for the chicken. We even tipped well. ### 1/5 — Poorly designed *2023-03-02, version 11.0.5* The worst UI I have ever used! Took 4 tries to order because of different design issues. I love Joella’s chicken but the app needs help ### 1/5 — Rewards Are Useless *2022-09-21, version 9.0.7* Could you make applying rewards to orders any more difficult!? There have been multiple occasions where I would have placed an order but I got too frustrated trying to apply rewards within the app. Don’t even offer them if you’re going to make them this difficult to redeem. ### 1/5 — No apply pay? *2022-07-14, version 9.0.7* App is cool and has a beautiful layout but I can only checkout with a debit card and not with apply pay ? Huge inconvenience ### 1/5 — App is Very Poorly Designed *2022-01-14, version 9.0.7* I attempted to make an online order for pickup earlier today on this app and had everything loaded up in my cart. But when I went to checkout the app told me I had to sign in once again. (I checked the settings and I was already signed in) At first that was no big deal, I went to sign in and entered everything correctly, but it would not allow me to sign in. So I figured I must’ve entered my password incorrectly. I then clicked “forgot password” and entered my email. Then the app told me my email was not associated with any accounts. Which is impossible because I was literally already signed into the app with that exact email. I ended up just calling in a pickup order so in the end everything worked out, but wasted a little bit of time. Hopefully the app gets fixed. ### 1/5 — Good food, but don’t use the app *2021-09-06, version 7.0.4* This app is so maddening. Love the food, don’t get me wrong. But from one human to another…just go there to order. The app will leave you rocking in the corner in the fetal position, questioning who is playing this cruel trick on you when all you wanted in life was some hot chicken. And if someone who can actually fix it is reading this: on my phone and my boyfriends, it takes a long time to load *every* page (on wifi, on data, everywhere). It also doesn’t seem to be compatible with mobile devices? Like the format is bizarre and doesn’t ever seem to load right. But the most frustrating part is the clicking on one thing and waiting for 60+ seconds and wondering if you’re even waiting for anything…or did it just not register the click. My boyfriend got through the whole ordering process once and it did work…but it was not worth the 10+ minutes it took. We just drive there now. ## Most praised reviews (10 highest-rated) ### 5/5 — Lunch *2026-05-01, version 48.1.0* Love this place ### 5/5 — The Best *2026-04-28, version 48.1.0* Great location, awesome service. Yum!! ### 5/5 — Quality *2026-04-24, version 48.1.0* Great quality great customer service clean store fantastic food ### 5/5 — Great food! Great service *2026-04-16, version 48.0.3* Shauna and her crew are everything wonderful and more! True southern hospitality! Her attention to our every comfort is amazing! The chicken and sides are the best in the rotate. We love coming here! ### 5/5 — Great chicken *2025-11-22, version 47.0.1* Great food, always excellent service ### 5/5 — Jumbo Wings *2025-09-11, version 45.7.0* Disappointed these aren’t available any longer. ### 5/5 — Hot Chicken Saturday *2025-03-01, version 40.0.2* Always good. We find ourselves drawn to Joella’s when we’re out and about on the weekend. It’s always the big slaw sandwich, tweener level spice, with tenders substituted for the thighs that come standard. The juxtaposition between the spicy chicken and the creamy slaw is delicate and delightful. I tried the pimento ranchero for the first time today, and it predictably tasted like pimento cheese with ranch dressing. I got the macaroni and cheese, which didn’t disappoint. Now I have to waddle around the shops with a food baby while my wife shops. ### 5/5 — Another great trip to Joella’s *2025-02-10, version 39.0.0* Awesome service great food…thank you!! ### 5/5 — Works well *2025-01-09, version 37.0.0* Love the promotions! Great value. ### 5/5 — Love this place. *2024-11-04, version 34.2.11* Tasty chow, and easy to find healthy options. Staff is alway friendly and helpful. Happy to recommend --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*