# John Hancock Vitality > Health and wellness rewards program app for John Hancock Vitality members. (iPhone/iPad app by Destiny Mgt Co.) - Source: https://appshunter.io/ios/app/john-hancock-vitality/id982822533 (this page in markdown: same URL + `.md`) - Developer: [Destiny Mgt Co](https://appshunter.io/developer/404564103) - Category: Health & Fitness - Price: Free - Rating: 4.80/5 from 4,992 App Store ratings · 131 written reviews indexed - Age rating: 17+ - Requires: iOS 17.0 · 95 MB - Languages: American English - Released: 2015-04-19 - Data updated: 2026-09-01 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/john-hancock-vitality/id982822533/reviews.md ## What is John Hancock Vitality? The John Hancock Vitality mobile app is the easiest way to get credit for all the everyday things you’re already doing to live a longer, healthier life. Use the app to: • Get your rewards • Check your points • Watch your status grow • Log a workout, 5k or other activity • Spin the Vitality Wheel • Play Vitality Squares • Access travel rewards • Receive frequent program updates, healthy tips, and delicious recipes • And much more! The John Hancock Vitality app is available for anyone to download, but to log in, you must be a John Hancock Vitality member and have registered on the John Hancock Vitality website. To log in to the app, you will use your John Hancock Vitality website login credentials. Download the app today and get easy access to all that John Hancock Vitality has to offer! Life insurance products issued by John Hancock Life Insurance Company (U.S.A.), Boston, MA 02116 (not licensed in New York) and John Hancock Life Insurance Company of New York, Valhalla, NY 10595. MLINY090822465-1 ## Key features - Earn rewards for healthy activities - Track points and status - Log workouts and activities - Access travel rewards - Receive program updates and tips - Spin the Vitality Wheel - Play Vitality Squares ## What do users think of John Hancock Vitality? Overall sentiment: neutral **Pros** - 💜 Motivating and rewarding - 🤗 Helpful for healthy living - 🎉 Fun and encouraging - 👍 Intuitive and easy to use **Cons** - 🐛 Buggy and unreliable - 🔍 Difficult to navigate - 🕰️ Slow to update data - 🔑 Login issues - 🤯 Poor customer support **Commonly reported bugs** - Inconsistent step/workout tracking - Sleep tracking not working - Forced app updates causing compatibility issues - Rewards not properly credited **Most requested features** - Better integration with Apple Health/Fitness - More detailed workout and activity tracking - Improved points calculation and display - Seamless sync across devices ## Recent user reviews (10 of 131) All indexed reviews: https://appshunter.io/ios/app/john-hancock-vitality/id982822533/reviews.md ### 3/5 — App has improved but Sleep Well Challenge has gotten worse and worse *2026-07-31, version 9.20* I’ve been using this app for 5 years and use it with great consistency and dedication. The app overall is very good and has improved greatly over the years. However, the sleep well challenge has never worked properly and gotten worse. I know many users, if not all users why try using it, have the same problems I do. They said they fixed it last year, but it’s only gotten worse. I need to call in to vitality support every single time to get my points which is very unfair to the user and a huge waste of time for both me and the vitality staff. If you can’t fix it, why not just replace it with something else that works or just automatically award the points to the user without requiring the user to call in. Each call is 5-15 minutes of time, and because there are 90 days in the sleep well challenge, again, that’s a lot of wasted time for the user and the vitality staff. I will reconsider upgrading my rating if they fix this problem once and for all. ### 1/5 — Horrible app *2026-07-28, version 9.20* This app is, at best, a 2001 app. It’s horrible. Only partially tracks your activity. The interface isn’t fully functional on a phone, which is the whole point of an app. I’d give it less stars if possible. ### 1/5 — Dinosaur *2026-07-08, version 9.18* This app cannot track workouts in real time which is ludicrous in 2026. Customer support is almost nonexistent ### 1/5 — Frustrating *2026-06-30, version 9.18* The app does not let me update anything properly! Desperately trying to put in my payment method and it is not working. The app is constantly freezing and now I’m having to call support once again. Ugh ### 2/5 — Weekly Activity Tracking *2026-06-25, version 9.18* At least every other week, activity tracking is inaccurate and leaves out a whole day’s steps/calories burned. I miss my goals as a result. I consistently walk enough daily to make the 140 weekly point goal. ### 3/5 — Updated After Another Couple Months and Gold Status *2026-05-12, version 9.17* Lots more run time. I won too many gift cards I guess because using the same reliable method as before now suddenly and constantly lands only on points prizes no matter what. No skill effect. If it’s only points then why annoy people with phoney wheel? The link to watch is working now. The wellness checks and other courses don’t scale or rotate on the iOS phone app, so you have to slide the content back and forth to read it. On iPad it’s still scaled like a phone. ### 3/5 — Overall good, but few areas very frustrating *2026-03-28, version 9.13* Overall a motivating app that does what it designed to do - provide motivation to help with good health outcomes. Two major annoyances to me - 1) sleep well challenge never works - it’s always disconnected overnight - maybe do to phone lock, but also doesn’t seem to count if you get up even once in the night. Support basically said not to wear my device at night, but then I don’t get the real data it provides. Second major annoyance - so many areas are not optimized for mobile devices. Answering questions in many of the quizzes/check ins are very annoying due to the formatting. ### 1/5 — App used to be good *2025-12-04, version 9.12* It’s super annoying to have to log in all the time. I have to put my user name and then autofill my password but there used to be a function of “remember my user name” which isn’t there anymore. This also defeats the ability to do a sleep challenge because the app logs you out so it doesn’t register your sleep. It also used to be easier to just get to your point total. It’s like they don’t want you to enjoy and find the app useful?? Just did the update and still had to put my user name and password in, gets old multiple times a day! ### 1/5 — Does not Record Activity Points *2025-11-24, version 9.11* Although I am completing activities that are eligible for points and all of my devices are connected to the Vitality App, I end up with Zero activity points week after week. When I report problems via email, generally I receive points for the most recent week, but still no points for prior unrecorded weeks. I don’t have time to request a points review every week. And no one ever offers a solution. ### 1/5 — Not receiving points *2025-10-26, version 9.10* For the past several months, receiving points have been hit or miss. And the past few weeks, I’ve received zero points for activity that is registering on my other app connected to JH. I’ve reached out before and points were added, but this should be a seamless and automatic transfer of information. I’m missing a few hundred points and I don’t have time to constantly reach out. ## Frequently asked questions about John Hancock Vitality ### What does the John Hancock Vitality app do? The app allows John Hancock Vitality members to track their healthy activities and earn rewards. You can check your points, monitor your status, log workouts, and access various benefits like travel rewards. ### How do I log in to the John Hancock Vitality app? To log in, you must be a registered John Hancock Vitality member. Use your existing John Hancock Vitality website login credentials to access the app. ### Is the John Hancock Vitality app free to use? Yes, the app is free to download and use for registered John Hancock Vitality members. There are no in-app purchases or ads mentioned. ### What kind of activities can I log? You can log various activities such as workouts, 5k runs, and other physical activities. The app is designed to credit you for everyday actions that contribute to a healthier lifestyle. ### What are some of the rewards I can get? The app helps you earn rewards for your healthy habits. These can include access to travel rewards, and you can also watch your status grow within the program. ## Version history (last 5 releases) ### 9.20 — 2026-07-24 Bug fixes and improvements ### 9.18 — 2026-05-21 Bug fixes and improvements ### 9.17 — 2026-05-04 Bug fixes and improvements ### 9.16 — 2026-04-06 Bug fixes and improvements ### 9.13 — 2026-03-16 Bug fixes and improvements ## Apps similar to John Hancock Vitality | App | Rating | Price | Category | | --- | --- | --- | --- | | [Fox River MedSpa](https://appshunter.io/ios/app/fox-river-medspa/id1618493940) | — | Free | Health & Fitness | | [Мир фитнеса](https://appshunter.io/ios/app/id1605059060) | — | Free | Health & Fitness | | [Farmácia Rosário](https://appshunter.io/ios/app/farmacia-rosario/id1604958600) | — | Free | Health & Fitness | | [Ravs Fitness](https://appshunter.io/ios/app/ravs-fitness/id1613306660) | — | Free | Health & Fitness | | [Stephitness](https://appshunter.io/ios/app/stephitness/id1617777860) | 4.7 (17) | Free | Health & Fitness | | [Jersey Fitness](https://appshunter.io/ios/app/jersey-fitness/id1614656140) | 3.8 (4) | Free | Health & Fitness | ## More apps by Destiny Mgt Co - [Vitality Today](https://appshunter.io/ios/app/vitality-today/id491012082) - [Manulife Vitality](https://appshunter.io/ios/app/manulife-vitality/id1123105155) - [Vitality One](https://appshunter.io/ios/app/vitality-one/id1475550816) All apps by Destiny Mgt Co: https://appshunter.io/developer/404564103 ## Related topics [john hancock vitality](https://appshunter.io/ios/topics/john-hancock-vitality) · [john hancock 401k](https://appshunter.io/ios/topics/john-hancock-401k) · [john hancock](https://appshunter.io/ios/topics/john-hancock) · [john hancock retirement](https://appshunter.io/ios/topics/john-hancock-retirement) · [manulife john hancock](https://appshunter.io/ios/topics/manulife-john-hancock) · [vitality ecuador](https://appshunter.io/ios/topics/vitality-ecuador) · [vitality](https://appshunter.io/ios/topics/vitality) · [hancock wellness](https://appshunter.io/ios/topics/hancock-wellness) · [john hancock ira](https://appshunter.io/ios/topics/john-hancock-ira) · [vitality today](https://appshunter.io/ios/topics/vitality-today) · [mmm vital](https://appshunter.io/ios/topics/mmm-vital) · [nrp vitals](https://appshunter.io/ios/topics/nrp-vitals) · [vitality wellness](https://appshunter.io/ios/topics/vitality-wellness) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*