# John Lewis & Partners — user reviews > 795 indexed App Store user reviews of John Lewis & Partners by John Lewis Partnership, rated 4.90/5 from 1,976 ratings. - Source: https://appshunter.io/ios/app/john-lewis-and-partners/id486502369/reviews - App overview in markdown: https://appshunter.io/ios/app/john-lewis-and-partners/id486502369.md - Rating breakdown: 5★ 1,839 · 4★ 103 · 3★ 11 · 2★ 6 · 1★ 17 ## What do users think of John Lewis & Partners? Overall sentiment: positive **Pros** - 🚀 Easy to order - 🚀 Convenient click and collect - 🚀 Smooth checkout process - 👍 Great quality products - 👍 Excellent customer service - 👍 Wide range of products - 👍 Reliable delivery - 👍 Good value for money **Cons** - 🐛 App crashes frequently - 🐛 Buggy search and filtering - 🐛 Inconsistent stock information - 🔒 Security issues with payment - 💡 Need more delivery options - 💡 Confusing returns process - 💡 Lack of in-app customer support **Commonly reported bugs** - Inability to update app on older devices - Disappearing items from shopping carts - Incorrect pricing and promotional information - Unreliable push notifications **Most requested features** - Saved shopping carts and browsing history - Ability to see real-time store stock levels - More flexible delivery and collection options - Enhanced product information and reviews - Improved search and filtering capabilities - Integrated customer support chat ## Newest reviews (17 of 795) ### 2/5 — So time consuming *2026-08-15, version 2026.08.05* Am a member for many years with account, unable to sign in. Had to use guest checkout, so unable to use promo code (Not member) unable to get large purchase on monthly terms. Even when I put my membership details in nothing was updated. Found it very frustrating and so time consuming, that I wondered why I was purchasing from John Lewis! ### 2/5 — Where’s the click n collect option *2026-08-14, version 2026.08.05* There’s no CNC to select during app purchases so annoying ### 5/5 — Kicker shoes *2026-08-05, version 2026.07.29* So happy they where in stock ### 5/5 — Great *2026-08-04, version 2026.07.29* Love John Lewis. Excellent fans My wife has loads of them. ### 5/5 — Andrea *2026-08-04, version 2026.07.29* Such an easy app to shop on, thank you JL! Looking forward to receiving my Le Creuset Tri-Ply 14” saucepan in 2 days…Excellent!! ### 3/5 — Search button *2026-08-04, version 2026.07.29* My only criticism of searching on this site is that even if you put in the name of the item you want e.g Coby cutlery, it brings up EVERY cutlery set ### 5/5 — Website *2026-08-03, version 2026.07.29* So easy to use and love next day delivery ### 5/5 — Always reliable. *2026-08-03, version 2026.07.29* Everything that I have bought from John Lewis, over many, many years, has been exactly as I had hoped for. Its quality is always exceptional and, although now that I am no longer able to shop in person, I can trust the online facility to provide me with the same service and quality. ### 5/5 — Miss *2026-08-02, version 2026.07.22* Amazing products and store . ### 5/5 — Wendy *2026-08-02, version 2026.07.22* Always thrilled to see a message come through from John Lewis. The products are so varied and original and the discounts they offer are genuine discounts. I have no concerns when ordering items from John Lewis because their delivery charges are fair, the items come through promptly and are well packaged. Can't say much more about the excellence of this Company. ### 5/5 — Easy to Navigate *2026-08-01, version 2026.07.22* Far too tempting!! Love John Lewis ### 5/5 — Miss Chow *2026-07-31, version 2026.07.22* Very easy to use ### 5/5 — Online shopping experience *2026-07-31, version 2026.07.22* Excellent online shopping and easy free collection and love using my rewards ### 5/5 — Completing Orders *2026-07-30, version 2026.07.22* Always quick and easy to do, though not so much in trying to contact them by phone and the process to get to speak to some one, who was still as helpful as she could be. ### 5/5 — Simple to order a nice shirt *2026-07-30, version 2026.07.22* I saw a branded shirt on the brand’s own website which was out of order. I checked the John Lewis website who had the same shirt on same. It was an easy process to order - happy days. ### 5/5 — Better than others *2026-07-30, version 2026.07.22* As we have been one an app world one had to put up with the pitfalls and benifit of them. This app is one of the better ones. Provides options to view without having to click on items. Returns you to the place you were instead of the beginning. Only downfall is that if you have been searching or viewing items for a length of time it kicks you out! Do they know there are insomniacs out there ! ### 5/5 — Chandelier *2026-07-29, version 2026.07.22* Brilliant !! So quick and easy. ## Most critical reviews (10 lowest-rated) ### 1/5 — Dreadful *2026-08-12, version 2026.08.05* Spent ages choosing some lovely ANUA products for my mum, went through PayPal and verification with Lloyds but was denied the purchase! I’m going to have to do the whole process again through Boots, wish me luck! ### 1/5 — Useless now app needs higher version of Apple than supported on iPad. *2026-08-04, version 2026.04.22* It’s very frustrating as I can’t update the app. clicking on an older version just says it needs to be updated. Which means I have to use the web every time and not the app. Come on John Lewis surely you can make this work on older iPads that won’t support later versions of Apple software ### 1/5 — What? *2026-08-02, version 2026.07.22* Collection from the shop is charged! An item costing me £12.00 cost £2.85 to COLLECT not deliver to my home address! ### 1/5 — Keeps kicking me out of the app *2026-07-25, version 2026.07.15* The title says it all. Very annoying. ### 1/5 — Shocking customer service *2026-07-23, version 2026.07.15* Had an absolute nightmare over several days. Promised phone calls back. Cannot contact store to ask questions of someone who knows what they are doing. Hours of wasted time that could have been avoided by speaking directly to the person in the store. Already made two 100 mile round trips because customer services did not know the answer. No follow up On a complaint. Completely devoid of desire to resolve the problem. ### 1/5 — App updates *2026-07-21, version 2026.07.15* Every single time I go and use this app, it seems an update is required ### 1/5 — Totally pointless *2026-07-17, version 2026.07.08* The app doesn’t do anything other than the website. I downloaded it for the Rewards which are completely pointless. I’ve spent £000’s in JLP to find I occasionally get a free coffee or a slice of cake. ### 1/5 — Mrs S *2026-07-17, version 2026.07.08* Cannot buy multiple items and have to pay £4.50 delivery charge for each item! I feel robbed ### 1/5 — Hopeless app *2026-07-04, version 2026.06.23* Rewards section has not worked for months , spoke to customer support could not fix , he passed to app support however heard nothing I just wish these companies did not rely on apps that are poorly executed ### 1/5 — Update locks me out! *2026-06-29, version 2026.04.15* Current version is incompatible with my current ‘outdated’ iPad operating system. So I can’t now shop online at John Lewis! John Lewis has always been my first port of call for many things but now, it seems, they don’t need (want) my custom. ## Most praised reviews (10 highest-rated) ### 5/5 — Love scrolling John Lewis website *2026-08-16, version 2026.08.05* Love scrolling John Lewis website - it’s so easy to view and compare items. ### 5/5 — Beauty counter service Liverpool store *2026-08-15, version 2026.08.05* Such great service from the ladies on the Dior and CT beauty counters in the Liverpool store. Knew their products but ### 5/5 — Good to shop on line *2026-08-14, version 2026.08.05* Easy to navigate on-line store. ### 5/5 — Excellent *2026-08-13, version 2026.08.05* The website is so easy to navigate and you have the added bonus of two year warranties instead of the usual one year. ### 5/5 — Always the best *2026-08-13, version 2026.08.05* John Lewis is the best ### 5/5 — Quick order *2026-08-12, version 2026.08.05* It's always a pleasure to shop at John Lewis ### 5/5 — Tip top *2026-08-11, version 2026.08.05* Simply the best ### 5/5 — Always great *2026-08-09, version 2026.07.29* Have bought a variety of of items from John Lewis and have always been happy with quality and service . Always honour guarantee …..unlike many ! ### 5/5 — Easy website *2026-08-06, version 2026.07.29* Great products. ### 5/5 — Thankyou John Lewis *2026-08-05, version 2026.07.29* My trusted favourite shop Ever ! Always the best quality merchandise ❤️ --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*