# John Lewis Credit Card — Manage your account on the go

> Mobile application for managing a John Lewis credit card account. (iPhone/iPad app by NewDay Ltd.)

- Source: https://appshunter.io/ios/app/john-lewis-credit-card/id1609935204 (this page in markdown: same URL + `.md`)
- Developer: [NewDay Ltd](https://appshunter.io/developer/903335384)
- Category: Finance
- Price: Free
- Rating: 4.80/5 from 59 App Store ratings · 160 written reviews indexed
- Age rating: 17+
- Requires: iOS 15.0 · 170 MB
- Languages: American English
- Released: 2022-08-09
- Data updated: 2026-09-04
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/john-lewis-credit-card/id1609935204/reviews.md

## What is John Lewis Credit Card?

Use your John Lewis Credit Card App to help manage your account anywhere, anytime. Free to download now, we have lots of features to enable you to manage your John Lewis account easily:

- View your latest balance and available credit limit
- View your latest transactions, including transactions that are still pending
- Make a payment on your account
- Add your John Lewis Credit Card to Apple Pay - a safe and secure way of making contactless purchases, and just as easy as a plastic credit card.
- Set up or manage your Direct Debit
- Manage your statement preferences
- Update your contact details
- Get in contact with us and view our FAQs

Registered for Online Account Manager already?

If you’re registered for Online Account Manager already then you’ll be able to use these details to login. No need to re-register!

Not Registered for the Online Account Manger?

If you’re not registered for Online Account Manager then no problem!
Download the app and click ‘Register for Online Account Manager’. You’ll need the following details to hand:

- Last name
- Date of birth
- Postcode
- Your card details OR your account number

## Key features

- View balance and available credit
- Track transactions (pending and posted)
- Make payments
- Add card to Apple Pay
- Set up/manage Direct Debit
- Update contact details

## What do users think of John Lewis Credit Card?

Overall sentiment: negative

**Pros**

- 👍 Easy to use
- 🚀 Efficient transactions
- 💰 Earn rewards and vouchers

**Cons**

- 🤖 Intrusive ads and promotions
- 🔍 No search functionality for transactions
- 💳 Difficult to manage credit limit
- 🔒 Security issues with Face ID/Touch ID
- 🔄 Slow to update transactions
- 💸 Confusing payment options

**Commonly reported bugs**

- App crashes after updates
- Login issues with Face ID/Touch ID
- Payments not showing up correctly
- Sync issues between app and website

**Most requested features**

- Add search functionality for transactions
- Provide option to turn off ads and promotional messages
- Improve credit limit management
- Enhance security with reliable biometric authentication
- Faster transaction updates
- Simplify payment process

## Recent user reviews (10 of 160)

All indexed reviews: https://appshunter.io/ios/app/john-lewis-credit-card/id1609935204/reviews.md

### 2/5 — Problems remain unresolved in last couple of weeks

*2026-07-11, version 2026.27.1*

I have been using card and app for a couple of years and not had any issues however i now have a problem with confirming transactions and despite chats and lengthy calls no one has been able to resolve.  I expected better follow up.  Very disappointed.

### 2/5 — Latest updates causing problems

*2026-07-07, version 2026.27.1*

IOS 16.7.16

Used this app for quite some time with no problems. Following most recent updates, it has become slow and I have to keep logging in. It is also not showing recent transactions.

### 4/5 — Pay

*2026-07-07, version 2026.26.1*

For some reason I am unable to use the pay function to ,as it says pay my bill
iPhone 17 pro with latest update to phone and app
This issues now has resolved its self or been fixed with an update so no longer an issue

### 1/5 — Zero stars!!!

*2026-06-21, version 2026.25.1*

Why do I have to enter my details every time I want to open your stupid app???!!!  We had a deal - facial recognition!!!!

### 1/5 — Total rubbish

*2026-06-18, version 2026.25.1*

When you’re in the app, it’s fairly easy to use, navigator around, and gives you all the information you’d expect. The problem is getting into the app. The slightest blip in Wi-Fi, or 5G, and it kicked you out asking you to re-enter passwords,, two factual identification et cetera. And even when there’s not a blip, it still does it! This is a very badly designed feature of this application. I’m all security, but this thing is paranoid!

### 3/5 — Points total

*2026-06-16, version 2026.23.1*

They should let you see your total points, not just the current months.

### 5/5 — JL credit card

*2026-05-27, version 2026.21.1*

Really useful card. Accepted everywhere it seems. Works abroad - if you insert it! And the app is SO useful in keeping track of what you’ve spent - love it!

### 1/5 — Why no Touch ID?

*2026-05-20, version 2026.20.1*

Every time I want to use the John Lewis CC I have to first go to my eWallet, find the six digit code, remember it and then enter random digits from it before the app will open. 

Every other finance app I use has an option for Touch ID instead of a PIN code/set of digits. Why not this one?

I use the JL CC much less because of this, ie JL is losing money.

UPDATE:
Had response from Steve, developer which came from Apple. The 'Contact the developer' link in Apple's email just went to the corporate website so of no use at all, so I am having to communicate directly this way. 

I only use the app on my iPad. I cannot find any option in any of the settings for biometric options. To see if it was different I installed it on my iPhone and it offered to use FaceID which I agreed to. I then logged out, and when I logged in it again asked if I wanted to use FaceID and again asked for the PIN, ie the first time it asked hadn't been set. After that the FaceID (on the phone) worked. However, there is no reference to FaceID or biometrics in the phone app; the only time it comes up is when you install it. 

With this information, I deleted the app on the iPad and reinstalled it. It then offered me the option to use TouchID, but again after setting it up and logging out it hadn't remembered and I had to say 'Yes' to TouchID again and enter the PIN. After that the iPad app now works with TouchID. 

However, as with the iPhone app (I know it's the same app, as it comes up as a phone app ie small on the iPad) there is nowhere that I can find in the app that mentions biometrics. The only time biometric log in is offered is when the app is first installed. Other banking apps have the option to enable or disable biometrics within the app.

### 1/5 — Rubbish service not fitting of JL

*2026-05-19, version 2026.20.1*

JL credit card is ran by New Day - everything outsourced- they are really poor. Fraud line closes at 7pm, earlier at a weekends! Guess everyone goes home then, normal people stop shopping, travelling, going out and baddies put their feet up for the night, Why do brands mess with our loyalty as they try to squeeze a few more £££’s - don’t do things if you aren’t going to offer a decent / full service! This just makes me want to stop using John Lewis full stop.

### 5/5 — Akm redwan ghury

*2026-04-27, version 2026.15.1*

It’s great credit card in uk highly recommended

## Frequently asked questions about John Lewis Credit Card

### What can I do with the John Lewis Credit Card App?

The app allows you to manage your John Lewis Credit Card account from anywhere. You can view your latest balance and available credit, see all your transactions including pending ones, and make payments directly on your account. It also facilitates adding your card to Apple Pay for contactless payments.

### How do I log in to the app?

If you are already registered for the Online Account Manager, you can use those login details to access the app. If you are not registered, you can easily register through the app by clicking ‘Register for Online Account Manager’ and providing your last name, date of birth, postcode, and either your card details or account number.

### Is the app free to download?

Yes, the John Lewis Credit Card App is free to download. There are no upfront costs associated with obtaining the application itself.

### What are the benefits of using Apple Pay with this app?

Adding your John Lewis Credit Card to Apple Pay offers a safe and secure method for making contactless purchases. It is as convenient as using a physical credit card, allowing for quick and easy transactions.

### What other account management features are available?

Beyond viewing your balance and transactions, the app allows you to set up or manage your Direct Debit, adjust your statement preferences, update your contact details, and access contact information and FAQs for support.

## Version history (last 5 releases)

### 2026.34.1 — 2026-08-24

Bug fixes and optimisations.

### 2026.33.2 — 2026-08-18

Bug fixes and optimisations.

### 2026.32.1 — 2026-08-12

Bug fixes and optimisations.

### 2026.31.1 — 2026-08-05

Bug fixes and optimisations.

### 2026.29.3 — 2026-07-21

Bug fixes and optimisations.

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All apps by NewDay Ltd: https://appshunter.io/developer/903335384

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*