# JOHN REED — user reviews > 29 indexed App Store user reviews of JOHN REED by John Reed Fitness La, LLC, rated 1.80/5 from 53 ratings. - Source: https://appshunter.io/ios/app/john-reed/id1538019316/reviews - App overview in markdown: https://appshunter.io/ios/app/john-reed/id1538019316.md - Rating breakdown: 5★ 10 · 4★ 0 · 3★ 1 · 2★ 1 · 1★ 41 ## Newest reviews (15 of 29) ### 1/5 — It doesn’t even work anymore *2024-10-11* Very disappointed to see that I can’t even login to this app since weeks. It is especially funny when the gym workers tell you to check the app for class schedules. ### 1/5 — The worst! *2024-09-09* I can’t login. It’s giving me such a hard time. Nobody at the club knows how to do it or fix it. This is a complete nightmare and they have no management at the club either this is poorly run the app and the club. ### 1/5 — Not working *2024-09-04, version 9.3.1* Can’t use it, app doesn’t see Austria, Wien ### 1/5 — Terrible App *2024-08-04, version 9.3* Gym is great but app always has an error. Terribly programmed. ### 1/5 — Dissapointing *2023-10-29* Can’t even sign up for workout classes! App has been glitchy from the start. This “luxury” gym might just all be smoke and mirrors. ### 1/5 — Frustrating! *2023-10-18* I am unable to login with my email and password as it tells me "Your account has an incorrect home club. Please contact support." What support? I tried emailing and calling and nothing. The app is completely useless if I can't login. Expect better for the price paid. Get a decent app developer... you should just have an Apple wallet ID like Golds or Crunch. ### 1/5 — Doesn’t work at all *2023-10-17* App won’t even let you log in/create an account. How is it possible that this app has been broken for over a year ### 1/5 — Breathtakingly bad *2023-10-16* This app is inexplicably bad. Logging in is painful to impossible. And once you’re in nothing really works: no classes no schedules. JR: this is embarrassing and damaging to your brand. Give your technology people the resources they need to fix it. Or, if you’ve subcontracted this out to a third-party fire them immediately and find a new contractor. ### 1/5 — does not work can't log in *2023-09-08, version 9.3* title says it all ### 1/5 — It doesn't work! *2023-02-25, version 9.1* In Austria, the city of Graz does not work (((( bad!!!! ### 1/5 — Locations problem *2022-06-06, version 9.1* Can’t create account and use the app because it doesn’t see my location. I’m on Germany, but the app has only two locations in USA ### 1/5 — Useless *2022-02-06* It’s useless that I can’t log into my account and have to ask to be checked in with my phone number every single time. Yes John Reed, I tried EVERYTHING to trouble shoot you suggested ever since you guys “updated” the app. I even canceled my membership to sign up with new info again and still no! What a joke! You guys need to fix this! ### 1/5 — The app doesn’t work at all….. *2022-01-04* To pay $130/mo. membership and not be able to see the class schedule is pretty ridiculous. I was told I need to call everyday to see the schedule since the app isn’t working. Please get this resolved ASAP. This is incredibly frustrating. ### 1/5 — Horrible app. *2021-12-29* Horrible new app. Gold’s gym just bought this gym and they updated the app. It automatically sets the gym to Glendale and there’s no option to change the gym to any John Reed location. This makes it impossible to see the class schedule. Useless app. Cancelling membership. ### 1/5 — Charge you automatically and how to cancel it? *2021-05-02* I found the app will charge you automatically, and there is no option in the app to cancel the membership. ## Most critical reviews (10 lowest-rated) ### 1/5 — Update the app! *2025-12-05, version 9.3.2* The got new ownership and never updated the app. ### 1/5 — Garbage app and sign up *2025-11-18* App is glitchy, part of it doesn’t work. Plus the sign up process is a mess. Poor product management. ### 1/5 — Huge downgrade from LifeTime’s app *2025-09-24* Switched from LifeTime to JR. This app has been the worst part of the experience. Can’t even add my barcode to my Apple Wallet to streamline my check in process at the club. ### 1/5 — Shockingly bad app *2025-07-06* Absolutely useless app with so many errors, bugs, and technical problems. The more I use this app, the more frustrating and annoying it gets. Absolutely horrible app to use! ### 1/5 — Useless *2025-06-25, version 9.3.1* Can’t create account, shows only US location. Created via website — can’t log in. This company does everything so you couldn’t cancel your contact. ### 1/5 — Nice gym but they play the music WAY too loud *2025-06-21* Everyone has headphones in. People want to listen to their own music. Why are you blasting Afro house throughout the entire gym. I can’t even hear the music coming from my headphones ### 1/5 — TRYING TO BILL ME AFTER I CANCELLED *2025-04-15, version 9.3.1* WHY ARE YOU SENDING DEBT COLLECTORS AFTER ME. I WAS A MEMBER FOR ONE MONTH AND CANCELLED WITH YOUR STAFF. ### 1/5 — Unable to login *2025-01-06* I haven’t been able to login for over a month now. This is super inconvenient as I have no alternate way of seeing the daily workout class schedule. Please fix this ASAP! ### 1/5 — Can never login *2024-12-25, version 9.3.1* Worked in my first day after signing in, but not anymore ### 1/5 — Can’t even log in? *2024-10-13* Haven’t been able to log into the app for about two months now. Have contacted support, different locations,etc. used it for finding classes… didn’t expect that with the price paid for membership!! ## Most praised reviews (4 highest-rated) ### 5/5 — Good app *2025-12-13* Just needs some polishing ### 5/5 — Haven’t seen any recent reviews, so *2023-12-03* I signed up for a membership this weekend, and had no issues logging in to the app. It asked me my home location and had me create an account linked to my membership barcode. From there I was able to book a personal training session and register for a yoga class same-day! The past reviews on here were so bad that it almost turned me off of a membership altogether. I was afraid I’d have to call every day for class schedules, etc. 😅 ### 3/5 — App interface is rudimentary *2025-10-02* Not sure when was the last time they updated their app. Don’t get me wrong, you can book classes but (1) does not sync to any calendar—idk what developers RSG GROUP uses but every other studio and gym has a functioning app that seamlessly syncs with your Google Calendar / iCal etc (2) the interface switches between new and old (3) not sure why the “Activity” nav doesn’t automatically sync w your classes? (4) takes forever to load anything (5) did I mention that it doesnt sync w your phone calendar? 👎🏽 ### 2/5 — Gym is great, app is not *2025-11-12* As others have said, the app is rudimentary and clunky. Doesn’t really come close to the slick apps we’re all used to nowadays. Hope the app improves because the gym (Santa Monica) is probably the best I’ve been a member of and has a very reasonable price for the area. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*