# Johnny's New York Style Pizza — user reviews > 66 indexed App Store user reviews of Johnny's New York Style Pizza by Paytronix Systems Inc, rated 4.40/5 from 185 ratings. - Source: https://appshunter.io/ios/app/johnnys-new-york-style-pizza/id954627776/reviews - App overview in markdown: https://appshunter.io/ios/app/johnnys-new-york-style-pizza/id954627776.md - Rating breakdown: 5★ 143 · 4★ 12 · 3★ 5 · 2★ 5 · 1★ 20 ## What do users think of Johnny's New York Style Pizza? Overall sentiment: mixed **Pros** - 👍 Great food quality - 👍 Delicious pizza - 👍 Friendly and awesome staff - 👍 User-friendly app - 👍 Easy to navigate app - 👍 Good rewards system - 👍 Accommodating for food sensitivities - 👍 Authentic NY style pizza - 👍 Great wings and subs - 👍 Good atmosphere **Cons** - 🐛 App has many bugs and glitches - 🐛 Payment process is difficult - 🐛 Delivery fee is high - 🐛 Inconsistent order accuracy - 🐛 Food can be cold and soggy - 🐛 App defaults to pickup instead of delivery - 🐛 Rewards not redeemable - 🐛 App doesn't interact with saved phone info - 🐛 App doesn't allow customization like 'no cheese' - 🐛 App can be frustrating to use - 🐛 Some locations not available in app - 🐛 Notification badge cannot be dismissed - 🐛 App can be slow or not work at all - 🐛 App can reverse orders or put ingredients on wrong side - 🐛 App doesn't always save login information - 🐛 App can be difficult to sign in **Commonly reported bugs** - Payment process has friction and is hard to follow - Autofill for payment details not always working - App reverses orders or puts ingredients on the wrong side - App defaults to pickup even when delivery is selected - Rewards are not redeemable in the app - App doesn't interact with saved information on the phone - App has an endless loop for delivery instructions - App says location is closed when it's not - App doesn't allow 'no cheese' option for pizzas - App doesn't allow curbside ordering - App doesn't save login information or CC info - App is difficult to sign in, phone number registered but only email sign-in available - App doesn't completely install - App loses track of points - App has a notification badge that cannot be dismissed - App doesn't prompt for tip after order modification - App can be slow or not work at all - App can be frustrating to use - Some locations are not available in the app - App can be difficult to finalize order, missing required fields **Most requested features** - Add Apple Pay option - Add kids meals to the app - Allow removal of toppings for sandwiches - Implement a 'no cheese' option for pizzas - Allow curbside ordering via the app - Improve the payment process for less friction - Allow users to manually enter pickup times - Make reordering default to the previous method (delivery/pickup) - Allow users to enter cash tip amount during checkout - Fix the issue with the notification badge not dismissing ## Newest reviews (16 of 66) ### 2/5 — Good pizza terrible app *2026-05-01, version 25.21.2025090501* why does paying have so much friction. It’s genuinely hard to follow out and seperate g out month year makes autofill not always work. Add apple pay I click a button and done ### 3/5 — Food good customer service bad *2026-03-30, version 25.21.2025090501* i love the food i received. but i ordered from the app today and didnt get the soda i ordered, so i called and asked for a refund for the soda and the lady who answered said ok and hung up ### 3/5 — Food is Good, but delivery fee (not the driver tip) is astronomical! *2026-02-26, version 25.21.2025090501* Nothing bad to say about Johnny’s Covington Location. I don’t like the Johnnys Pizza APP, it charges almost $10 for delivery FEE and that doesn’t include the driver tip (they deliver with DoorDash) that’s an additional charge!!! ### 2/5 — Old to new *2025-06-15, version 24.18.2024121201* Well, I had the old app. Noticed a change since it’s update. Reset my password and now it’s broken. ### 4/5 — Good Food *2025-05-08, version 24.18.2024121201* Food is great - (advice) update app to Apple Pay. ### 5/5 — Johnny’s Good Eats *2025-02-28, version 24.18.2024121201* Love the app, love the food! Always fresh & delicious! The app is very accommodating so ordering online is a pleasure & not a chore. ### 5/5 — Dinner *2025-02-25, version 24.18.2024121201* My wife and I love everything here. Tonight I got wings and she got pizza. The food here is great. ### 5/5 — Our goto for great pizza *2025-02-01, version 24.18.2024121201* Every time we order pizza it’s hot and delicious!! This is the only place we buy our pizza. And the staff are awesome!!!! ### 5/5 — We Love Johnny’s Pizza *2025-02-01, version 24.18.2024121201* Once we ordered a 12 & 1/2 pizza and they got it wrong, so they made us another one and told us we could either keep the other one or give it away. The are awesome! We usually eat there several times a month. Delicious! ### 5/5 — Awesome *2024-12-31, version 24.11.2024081301* My wife being from New York, it’s hard to find a pizza that tastes like home to her. We have been to many pizza joints that say they’re authentic NY Pizza. Well we’ve only found two and Johnnys is one. I would definitely recommend this one (Stockbridge) location. Servers are amazing. Hats off to the servers, they are awesome and they support veterans. ### 5/5 — Awesome *2024-12-08* My wife being from New York, it’s hard to find a pizza that tastes like home to her. We have been to many pizza joints that say they’re authentic NY Pizza. Well we’ve only found two and Johnnys is one. I would definitely recommend this one (Stockbridge) location. Servers are amazing. ### 5/5 — Yum *2024-11-28, version 24.11.2024081301* No better pizza anywhere and that’s it. Service outstanding ### 5/5 — Great *2024-11-20, version 24.11.2024081301* Love their steak sub, salads and they have awesome wings!! ### 5/5 — Great food and great working all *2024-10-01, version 24.11.2024081301* I downloaded and it’s easy to navigate and set up account. The food at all of these stores is nostalgic and perfect ### 5/5 — Deelo (Wayne) down in the Dub.📍! *2024-09-06, version 24.11.2024081301* Johnny’s in the Dub.📍, is great! Love ❤️ the service there, the food, and the staff! From Jerry, to the 🆒 cooks’, and the lady running the register and waiting tables! The rewards system is on point too! 👌🏿 ### 5/5 — Great Food *2024-04-15, version 23.19.2023090505* Love the App. Very user friendly. The food is amazing. ## Most critical reviews (10 lowest-rated) ### 1/5 — Awful *2025-08-05, version 24.18.2024121201* Will never order online again! Kitchen staff made food way too early. Pizza is cold and soggy and antipasto salad meat is literally hot rather than cold. Can’t blame the DD driver. The kitchen staff made it way before it was even scheduled to be delivered. I have receipts since Johnny’s is saying it was scheduled to be delivered at 1:00. It was made at 1:57 and picked up by DD at 2:59. So, the person on the phone doesn’t want to take responsibility that the kitchen screwed up. If it was supposed to be delivered at 1:00 (like he’s saying) why was the food made at 1:57? The delivery was scheduled for 3:30. Awful and never again! Save your money!! ### 1/5 — Not what we ordered *2025-03-02, version 24.18.2024121201* We ordered pepperoni pizza that had no pepperoni, and spaghetti that had barely any sauce. I do not recommend this restaurant and I will not order from here again. ### 1/5 — Woodstock, GA location *2024-12-03, version 24.11.2024081301* We ordered a 4 cheese pizza and added pepperoni and bacon to one side. When the pizza arrived, we opened the box and the entire kitchen reeked of bad Parmesan cheese. My wife and I both took one bite and then threw away the entire pizza. Not to mention I barely got any pepperoni and bacon. $33 bucks after tax for garbage. DO NOT ORDER FROM THR WOODSTOCK, GA LOCATION. This isn’t the first time we got a horrible pizza from this location. The time before, all the cheese and toppings had been shoved to one side of the pizza box. ### 1/5 — Poor delivery *2024-11-16, version 24.11.2024081301* Order delayed, when it finally showed up it wasn’t even the correct order. Driver left and came back with correct order 45 minutes late, and of course the food was ice cold by this point. Clearly they knew when the sent the order it was going to be cold since it had been sitting there so long but sent it anyway. No call, no sorry, no nothing! Terrible service. ### 1/5 — I’d LOVE to get Points for Pizza… but *2023-08-11, version 23.13.2023071801* Your app refuses to let me sign in! I’m a catch 22… Filled out the rather extensive personal info. It tries to auto fill email addresses I’ve never heard of!! When I got to the end of the long form, it says my phone number is already registered, and to sign in using my phone number. Problem is the app ONLY has the option to sign via email!!! This is quite a hassle, for a slice of pizza. Even your delicious Hawaiian, with green peppers please. ### 1/5 — DONT USE THIS APP *2023-03-19, version 22.17.2022122602* First time I used the app and the APP reversed 3/4 of the order. The APP put the ingredients for one side of the pizza on the wrong side I verified (in the app!) that I entered the order correctly but when I got there it was totally wrong. The staff said that happens all the time. So that strongly suggests the APP is CRAP. Until they fix it DO NOT USE THIS WORTHLESS APP. I’m sitting at the restaurant while they remake the pizza. ### 1/5 — Difficult to Use *2023-03-02, version 22.17.2022122602* I never use it to place an order because the pick up times are always 30 min - 1 hr but when I call it in the pick up time is 15 mins. Been trying for 2 days to enter a missed transaction for my rewards and can’t get it to load. Even removed the app and reinstalled it and now the whole app won’t completely install, it’s just sitting there half way loaded. About to delete and be done with it completely. ### 1/5 — 2 hr delivery and incorrect items *2022-10-22, version 22.14.2022083001* Arrived cold and wrong. I paid for meat and spoke with the server Rose and she said she would make sure they fixed it but there is absolutely no meat. Rose answered when I called an hr later as my order was not delivered and she had me on hold for over 20 mins and never came back. I called after another 30 mins and she was rude and told me my order had been picked up and she did not know what time it was picked up and was very snippy and quick to hang up on me. I did not receive my order until 2 hrs after ordering and it was cold and incorrect. I am being pushed to go to Grayson from now on after this issue ### 1/5 — 2meat deluxe calzones *2022-02-11, version 21.54.2021092301* I eat here a lot. Today we got the smallest calzones we ever got. They barely had any meat in them. The one didn’t have any cheese in it. We were gravely disappointed. Don’t think I’ll be back again. It just wasn’t worth the money ### 1/5 — Notification Badge *2021-07-26, version 21.20.2021030902* Any app that makes it virtually impossible to dismiss a notification gets 1 star from me. Being stuck with a notification badge that you can’t get rid off os the worst! ## Most praised reviews (10 highest-rated) ### 5/5 — Yum *2026-05-17, version 25.21.2025090501* We love Johnny’s Pizza! The food OSD good, fresh, and authentic NY style pizza. I just wish we could afford to eat here more often. ### 5/5 — Lasagna *2026-03-23, version 25.21.2025090501* Love the lasagna and the atmosphere. ### 5/5 — Johnnys pizza *2026-01-29, version 25.21.2025090501* I love to eat here this is my fav place in Douglas to eat!!! ### 5/5 — Military *2025-09-16, version 25.21.2025090501* We stopped in while we were down visiting at Fort Benning and this place was outstanding. Our service was great and the pizza was honestly one of my favorite pizzas I’ve had in a long time. We will be down that way again this weekend and will be stopping by for another great pizza. ### 5/5 — Favorite Pizza Spot in Gainesville *2025-09-15, version 25.21.2025090501* The pizza is delicious and the Bruschetta is fabulous! Fried Mozzerella sticks are the families favorite too we have to order extra! Great place to eat! ### 5/5 — Pizza *2025-06-29, version 24.18.2024121201* Great location nice staff ### 5/5 — Love it *2025-05-23, version 24.18.2024121201* We enjoy our Johnny’s Pizza! They are always so delicious, & the staff at our store is awesome! Kind & efficient! ### 5/5 — Kids *2025-05-12, version 24.18.2024121201* Left a 5, the app is great however I almost left a 4 due to the kids meals not being on the app. I don’t want to buy an adult portion of pasta for my kid to barely make a dent before being full! Hope you guys decide to add it, until then I’ll just keep calling and placing our order on the days he wants pasta. :/ ### 5/5 — Great app *2025-04-14, version 24.18.2024121201* Great, easy to access app. ### 5/5 — Best pizza in town *2025-03-09, version 24.18.2024121201* We where greeted by Dexter great customer service and the food always delicious --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*