# Joi Gifts - Same Day Gifting — user reviews > 68 indexed App Store user reviews of Joi Gifts by Enhance Group Ltd., rated 4.84/5 from 1,888 ratings. - Source: https://appshunter.io/ios/app/joi-gifts-same-day-gifting/id1081857934/reviews - App overview in markdown: https://appshunter.io/ios/app/joi-gifts-same-day-gifting/id1081857934.md - Rating breakdown: 5★ 1,766 · 4★ 48 · 3★ 15 · 2★ 8 · 1★ 51 ## What do users think of Joi Gifts? Overall sentiment: neutral **Pros** - 🚀 Fast delivery - 👍 Great customer service - 🎁 Wide selection of gifts - 🕰️ Convenient same-day delivery - 💕 Reliable and satisfactory service **Cons** - 🚫 Incomplete or incorrect orders - ⏰ Delayed deliveries - 🤖 Poor app performance - 💰 Overpriced products - 🤔 Inconsistent quality **Commonly reported bugs** - App crashes and freezes - Incorrect product display and information - Issues with online payments and refunds **Most requested features** - Improve order tracking and status updates - Enhance communication with customers - Expand delivery coverage and options - Streamline the ordering and payment process - Provide more transparent pricing and policies ## Newest reviews (10 of 68) ### 2/5 — Disappointed *2024-06-07* What my friend received as a gift had nothing to do with what i ordered through their app. I was very embarrassed when i saw that the flower arrangement she got was totally different than the displayed picture online. This was my first order & diffidently the last one! ### 2/5 — Not really good experience *2023-07-31* I ordered flowers and cookie to be sent to our manager and it was mentioned it will he delivered at 1pm, well they didn’t deliver it till 4pm. I wasn’t happy with this service at all. Would I use them again? I am not sure. **Developer response:** We apologize for the delay in delivering your order Nahud, and any inconvenience it may have caused. We understand the importance of timely deliveries and take your feedback seriously. In order to investigate this matter thoroughly and provide you with an appropriate resolution, kindly share your order number with us at feedback@joigifts.com. We appreciate your feedback and would like to ensure that your future experiences with us are improved and more satisfactory. Thank you for giving us the opportunity to address this issue. ### 5/5 — انصح الجميع بتعامل *2022-02-13* كتيرررررر ممتازين وانصح الجميع بتعامل معاهم وقليل عليهم 5 ستار . ### 5/5 — Best Customer service ever *2022-02-02* Today I ordered a birthday cake and we received another one we send a Whatsaap with the original order and the one which we received it and within less than 5 minutes they respond on my messages and special thanks to Mavis ( Support) very professional and very active, they solve my problem thanks to Mavis ( Support ) **Developer response:** Thank you for your review! We are delighted to have been able to assist you with your order. Hope to see you back soon! ### 5/5 — Im so happy *2021-12-22* This time year when me and husband apart . I still can tell how much i love him with a lovely cake from Joy ❤️ is really helping us so much . The cakes so nyummy . We love Joy😅 **Developer response:** Thank you for choosing us to share your love! We love you back, always🤍 ### 5/5 — Best gifting platform in MENA hands down *2021-12-12* Quick, efficient, and reliable. 2 year client and will keep using for a lifetime. I hope they keep expanding on their ever growing offerings. **Developer response:** Thanks for your review Eyad! We are delighted to have you as our customer and will continue to work on expanding our offerings to cater to our ever growing customer needs. ### 5/5 — - Great and amazing app, I love it *2021-11-07, version 2.4.1* Great app ### 5/5 — Highly satisfied *2021-06-28* The best gift app ever. I like it so much. It provides many types of gift opportunities from different categories. Also with flexible delivery times, you can send your gifts to beloved ones whenever you want. In addition to this, awesome gift message service makes your gift extra special. I highly recommend this app to everyone. ### 5/5 — Love it! *2021-06-12* This app is a life saver especially for those who live far away from family and friends. I was able to send a cake, flowers and balloons to my mom in Amman for her birthday. Easy and convenient. ### 5/5 — Very good app *2021-04-04* I like this app very much. It is very user friendly and it is the best way to get a gift for a loved one. It offers high quality products and the service is excellent. Very recommended! **Developer response:** Hello NouraEH, thank you for the wonderful feedback. We are happy you enjoyed your experience with our joigifts app and the services and products. We hope to see you again soon. Have a very lovely day! ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst customer service *2024-02-15* The flowers were delivered almost midnight. I try to cancel because they are too late, they refused and didn’t even bother to apologize. The app is the worst for customer ease. Just avoid them and use other flowers app which are better than them. **Developer response:** We are sorry to hear about your experience. Could you please share your order number with us via email at feedback@joigifts.com We will investigate this matter further and ensure it is resolved to your satisfaction. Thank you for bringing this to our attention. ### 1/5 — THE WORST *2024-02-07* Dont bother to buy anything from them and specially cakes, when i order a specific cake 24 hrs a head of time and then i get a call that this cake is “ out of stock” today at the time of the delivery isn’t acceptable and shows how poor the management and the logistics. Thank you for ruining my moms birthday **Developer response:** Thank you for your review. We understand the importance of delivering on time and fulfilling orders accurately. Unfortunately, despite our best efforts, there are occasions where unexpected circumstances, such as stock availability issues, may arise. Please know that this is not a reflection of our usual standards, and we are taking steps to prevent such occurrences in the future. We would like to make things right for you and your mom. Please share your order number with us on feedback@joigifts.com and the team will reach out to you immediately.🙏. ### 1/5 — Never deliver promised service *2023-04-07* App overpromise on assortment and delivery timeline. Very unreliable **Developer response:** Thank you for your review. We are sorry to see this was your experience. Please share your order number on feedback@joigifts.com so we can investigate and reach out to you. ### 1/5 — نصابين *2023-03-26* ما يوصلو الطلبية .. الخدمة سيئة جدًا وما في خدمة عملاء ولا رقم تواصل ولا خدمة الغاء الطلب ولا رد على الرسائل .. التطبيق فاشل جدًا والشركة نصابة ولا انصح احد يتعامل معهم ! **Developer response:** , نأسف أن تجربتك معنا ما كانت مرضية أخت وفاء و أكيد ما يرضينا هالشي, لو أمكن إرسال رقم الطلب على feedback@joigifts.com للإطلاع على أسباب المشكلة و نقدر نتواصل معك. ### 1/5 — غالي *2023-02-04, version 2.5.4* غالية الاصناف والباقات مقارنة بحجمها ونوعها ///: ### 1/5 — Pathetic service *2022-05-01* Pathetic service. I ordered eid gift for my brother which was supposed to be deliver on May 1, 2022 between 12:00 pm to 5:00 pm and now it’s 1:00 am and the order has not delivered yet. If they can’t handle orders, they should not take them at first. This was my first and last bad experience with them. **Developer response:** Thank you for your review. We are gutted to see that your brother's gift experience was disappointing. Please share your order number on feedback@joigifts.com so we can immediately look into what happened and reach out to you. ### 1/5 — The worst ever service I experienced in my life *2022-03-23* The worst ever service I experienced in my life 2 orders first one not delivered and apologized after occasion time by email !!! Second one not like description !!! Missing items I have all the conversations and proofs of my words ### 1/5 — الصور مختلفة عن الواقع *2022-03-22, version 2.4.4* الصور مغايرة للواقع في الحجم ونوعية الأزهار والأوراق الخضراء تم توصيل الطلب ناقص علبة شكولاتة رغم الاعتذار اختلاف الطلب عن الواقع لا يشفع لاعتذاركم ### 1/5 — Money stolen *2021-07-15* I made an order to send a gift to a child in Jeddah. The day they were supposed to deliver it they call me to tell me that the item I chose was missing. I cancelled the order but they didn’t want to give my money back. Very bad! **Developer response:** Dear Rosie, we are determined to get your gift to its intended destination! Please allow us a chance to investigate and provide you with the 5 star experience we strive to provide all of our customers. Kindly get in touch with us with your order number. ### 1/5 — Disappointing service and incompetent staff behind the app *2021-07-12* The concept of the app is brilliant but the execution is horrible. The staff assembling the gifts are incompetent, and liars. I ordered a package for a birthday surprise, the package was sent incomplete, despite the fact that I had sent them multiple reminders. Very disappointing. Never again! **Developer response:** We always aim to deliver a great experience, and we are gutted that we haven't met your expectations Zai. Thanks for taking the time to review us. We would like the opportunity to talk to you and investigate your feedback further. Please share your order number with us on support@joigifts.com or through WhatsApp on +97145868714. ## Most praised reviews (10 highest-rated) ### 5/5 — Great *2023-05-29* Great service always delivered on time and great selection as the pictures with delivery confirmation. **Developer response:** Thank you for your review Awk. We're thrilled to hear that you have consistently experienced great service and on-time deliveries with Joi Gifts. We strive to curate a wide range of options to cater to different preferences and occasions. We look forward to serving you with the same level of excellence in the future. 🙏 ### 5/5 — You’re the best *2023-03-19* I’m happy to recommend you to all my friends **Developer response:** Thank you for your review and your recommendation!🌹 ### 5/5 — ممتاااااز *2023-03-14* ممتاااااز **Developer response:** 🤍 ### 5/5 — Absolutely Delighted !!! *2023-01-12* I wasn’t sure about this app all the way from the beginning till the delivery. But I’m amazed & glad that I choose this platform to send goodies to my dad for his birthday (Riyadh). The quality was top notch. Thank you Joy gifts. I highly recommend it to all. **Developer response:** We are delighted to know that you have enjoyed your Joi Gifts experience Preeti! Thank you for your wonderful review. ### 5/5 — Excellent service *2022-12-29* I live in the Uk, having been really pleased with the service before I didn’t hesitate to use again **Developer response:** 🙏 ### 5/5 — Great experience *2022-09-15* My experience at Joi was super great!! My order was delivered just on time and to the exact place. Will definitely order more in the future ❤️❤️❤️ **Developer response:** Thanks for your review. We look forward to seeing back soon:) ### 5/5 — Thank you for your service today *2022-08-13* You **Developer response:** ❤️ ### 5/5 — خدمة سريعة ومميزة *2022-06-24, version 2.5.1* 🌟🌟🌟🌟🌟 ### 5/5 — Great service & CS *2022-06-05* We live in the United State and We ordered flowers through the app to be delivered to a hospital in Jeddah, Saudi Arabia. The order was on the 4th June and it delivered on the 5th of June on time 👌🏾. Thank you for helping us sending Love to our families in Saudi. 🙏🏽👍🏽 **Developer response:** We are happy to know you had a great experience. Thanks for your review🙏 ### 5/5 — Order from Canada to amman *2022-03-19* The best service ever --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*