# JoinHealth by CBG > Health plan member engagement and benefits management platform. (iPhone/iPad app by Cobalt Benefits Group, LLC.) - Source: https://appshunter.io/ios/app/joinhealth-by-cbg/id6667120499 (this page in markdown: same URL + `.md`) - Developer: [Cobalt Benefits Group, LLC](https://appshunter.io/developer/1413748892) - Category: Medical - Price: Free - Rating: 3.20/5 from 17 App Store ratings · 16 written reviews indexed - Age rating: 17+ - Requires: iOS 15.6 · 37 MB - Released: 2024-09-05 - Data updated: 2026-08-17 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/joinhealth-by-cbg/id6667120499/reviews.md ## What is JoinHealth by CBG? JoinHealth is a member engagement platform created exclusively for members of group health, vision and dental plans managed by Cobalt Benefits Group (CBA Blue, Blue Benefit Administrators of Massachusetts, EBPA). Here, plan members will find everything they need to proactively manage their health benefits, including claims and policy details; curated, condition-specific solutions; and bespoke approaches to address gaps in care. With JoinHealth, members can: • Stay Connected 24/7: Access plan information and virtual ID card(s) anytime, anywhere. • Get Immediate Support: Securely communicate with our dedicated customer service team using the integrated messaging feature. •Find Care: Search for care when and where it is needed. Locate doctors, hospitals, labs and other healthcare professionals in the plan’s network. • Manage Plan Benefits: Seamlessly navigate through coverage details, track claims, view explanation of benefits, and monitor progress towards satisfaction of deductibles and out-of-pocket maximums. • Elevate Well-being: Take proactive steps to improve health with personalized recommendations and reminders based on health data. Please note that JoinHealth is not for emergencies nor is it intended to provide medical advice. If you are experiencing a medical emergency, call 911. JoinHealth™ is offered and authorized through an arrangement with Cobalt Benefits Group LLC, an independent licensee of the Blue Cross Blue Shield Association. Authorized affiliate users of Cobalt Benefits Group LLC include Blue Benefit Administrators of Massachusetts, serving the businesses of Massachusetts, CBA Blue, serving the business of Vermont, and EBPA LLC – an independent third-party administrator not licensed by or affiliated with the Blue Cross Blue Shield Association. JoinHealth™ options are based on each member’s plan, so some features may not be available to all members. ## Key features - Access plan information and virtual ID cards - Secure messaging with customer service - Search for in-network care providers - Manage coverage details and track claims - View explanation of benefits - Personalized health recommendations and reminders ## Recent user reviews (10 of 16) All indexed reviews: https://appshunter.io/ios/app/joinhealth-by-cbg/id6667120499/reviews.md ### 3/5 — Very good, but having an issue *2026-07-16* App is very good, but having a tech issue and can’t find any tech support . I changed my password, and the face recognition stopped working. Now when I log in with my password it asks do you want to set up biometrics, I say yes, it chugs away and says all set. However when I then try to log in with biometrics the next time, it comes up with an error saying “ you set up your biometrics but you must have changed your password. I have tried deleting the biometrics and redoing it, but no luck. Update, new update still hasn’t fixed face recognition issues. Losing a star. ### 4/5 — Very good, but having an issue *2026-06-29* App is very good, but having a tech issue and can’t find any tech support . I changed my password, and the face recognition stopped working. Now when I log in with my password it asks do you want to set up biometrics, I say yes, it chugs away and says all set. However when I then try to log in with biometrics the next time, it comes up with an error saying “ you set up your biometrics but you must have changed your password. I have tried deleting the biometrics and redoing it, but no luck. ### 3/5 — Face ID is broken *2026-06-24* Enabled Face ID last night. Tried to use it to log in today and it fails saying my password may have changed. No it hasn’t. This was happening a couple months ago when I first tried Face ID. ### 1/5 — App stinks *2026-05-13* Cannot log in using my original login information ### 4/5 — Edit *2026-03-22* Constant sign in errors. I’ve never been able to log in on the app Edit: since their significant update I have no issues signing in. It’s clear they really fixed it and made it modern. It’s very easy to use ### 4/5 — Very Helpful *2026-01-22* It’s easy to see my claims and how much deductible I’ve used and I like the links to my other benefits. ### 5/5 — update = great improvements *2026-01-09* much easier to navigate than my previous insurance app! ### 5/5 — Update *2026-01-06* New update is working great!! ### 1/5 — Can’t log in if MFA Enabled *2026-01-03* If you enable MFA on your account via the web you can’t log in. After you enter your password, use FaceID (on my iPhone) or Touch (on my iPad) you get a busy screen and a OTP is sent to your email but a way to enter the OTP never shows up. So the options are leave your account less secure or don’t use the app. ### 1/5 — Trash *2025-12-04* This app and website are TRASH. Claims don’t load, page doesn’t scroll, nothing ever works. ## Frequently asked questions about JoinHealth by CBG ### What is JoinHealth? JoinHealth is a member engagement platform designed for members of specific group health, vision, and dental plans managed by Cobalt Benefits Group. It allows users to manage their benefits, find care, and access plan information. ### What can I do with JoinHealth? With JoinHealth, you can access your plan details and virtual ID cards, securely message customer service, find in-network healthcare providers, manage your benefits, track claims, and receive personalized health recommendations. ### Is JoinHealth available on all devices? JoinHealth is supported on iPhone, iPad, and iPod devices, indicating broad compatibility within the Apple ecosystem. ### What is the age rating for JoinHealth? JoinHealth has an age rating of 17+, suggesting it contains content or features suitable for mature audiences. ### How often is JoinHealth updated? The latest version of JoinHealth was updated on February 23, 2026, indicating recent development and ongoing support for the application. ### Does JoinHealth provide medical advice? No, JoinHealth is not intended to provide medical advice. If you are experiencing a medical emergency, you should call 911 immediately. ### What is the user rating for JoinHealth? JoinHealth has an average rating of 3.1 stars based on 14 user ratings, suggesting a mixed reception from its user base. ### Does JoinHealth have ads? No, JoinHealth does not contain advertisements, providing an ad-free experience for its users. ## Version history (last 5 releases) ### 4.1.0 — 2026-07-16 Bug fixes and Enhancement. ### 4.0.0 — 2026-07-01 Bug fixes and UI Enhancement. ### 3.12.0 — 2026-05-05 Bug fixes and Enhancement. ### 3.9.0 — 2026-02-23 Bug fixes and UI enhancements. ### 3.5.0 — 2025-12-19 Bug fixes and UI enhancements. ## Apps similar to JoinHealth by CBG | App | Rating | Price | Category | | --- | --- | --- | --- | | [Rightway Healthcare](https://appshunter.io/ios/app/rightway-healthcare/id1294810240) | 3.3 (130) | Free | Medical | | [Hannaford Rx](https://appshunter.io/ios/app/hannaford-rx/id1451871800) | 4.8 (5,177) | Free | Medical | | [98point6 by Transcarent](https://appshunter.io/ios/app/98point6-by-transcarent/id1157653928) | 4.8 (50,802) | Free | Medical | | [PrimeCentral](https://appshunter.io/ios/app/primecentral/id6654885917) | 4.0 (14) | Free | Medical | | [BCBSMA MyBlue Member App](https://appshunter.io/ios/app/bcbsma-myblue-member-app/id937789998) | 4.9 (10,719) | Free | Medical | ## More apps by Cobalt Benefits Group, LLC - [EBPA Mobile](https://appshunter.io/ios/app/ebpa-mobile/id760857438) All apps by Cobalt Benefits Group, LLC: https://appshunter.io/developer/1413748892 ## Related topics [joinhealth](https://appshunter.io/ios/topics/joinhealth) · [joinhealth by cbg](https://appshunter.io/ios/topics/joinhealth-by-cbg) · [cba blue](https://appshunter.io/ios/topics/cba-blue) · [xobolt](https://appshunter.io/ios/topics/xobolt) · [vhealth by vejthani](https://appshunter.io/ios/topics/vhealth-by-vejthani) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-17.*