# Joker & Witch — user reviews > 27 indexed App Store user reviews of Joker & Witch by JW Brands Private Limited, rated 4.80/5 from 25 ratings. - Source: https://appshunter.io/ios/app/joker-and-witch/id6615081407/reviews - App overview in markdown: https://appshunter.io/ios/app/joker-and-witch/id6615081407.md - Rating breakdown: 5★ 22 · 4★ 2 · 3★ 0 · 2★ 0 · 1★ 1 ## Newest reviews (9 of 27) ### 1/5 — Customer care service is worst *2025-05-02, version 1.11.0* My parcel return to shipper but i did not got my refund ### 1/5 — Fake *2025-02-01, version 1.9.0* Its fake it seems I have ordered one watch thr their app and the after 10-15 min it was logged out and doesnt showing any order histryy And its not canceling also ### 1/5 — Return the watch *2025-01-26, version 1.9.0* I have raised a return request of my watch this week Monday and today is Sunday it’s almost 1 week the return has not yet picked up. Everyday i am just getting a msg from blue dart that today the order will be picked but no one is coming to pick up the order. ### 1/5 — Worrest customer service *2025-01-08, version 1.8.0* Not responding ### 1/5 — Worst platform to buy *2024-12-24, version 1.8.0* Worst platform. No one care about the customer service ### 1/5 — No customer care service *2024-12-24, version 1.8.0* Its 15 th day,Not deliver my product yet . They said 23 is the delivery date. Very poor service. If you want to buy watches buy from myntra or flipkart. Dont buy from the app ### 1/5 — Fake Application and Fake Rating are in App store all are fake don’t buy anything from Here SCAM *2024-12-11, version 1.8.0* Scam Scam Scam 😡😡😡 ### 1/5 — Total Scam *2024-11-03, version 1.6.0* I have ordered an item directly from the website. Since the quality of the product was not good, I returned the product but they did not refund my money. Whenever you call the customer service most of the time it won’t be available to connect. In rare case they attend the call & they will ask your issue & ask you for the order I’d. They will say you will get the amount in few days. After few days you won’t get the money & if you try calling them most of the time it won’t connect. Luckily if you connect with them, they will ask your order id and simply put you hold without replying anything. It’s been three months I haven’t received my money. Please don’t waste your money. ### 1/5 — worst app design, can't even login *2024-10-24, version 1.6.0* bad ## Most critical reviews (10 lowest-rated) ### 1/5 — Customer service is very bad *2025-10-10, version 1.16* Don't purchase from dis app they not responding on time and product quality is very cheap good with another brand Watch quality is very baad customer service is very poor ### 1/5 — Irresponsible application refund not processing and also delay reply gmail and already lost 1400 rs *2025-09-11, version 1.16* Poor response and customer get irritated taking multiple follow ups ### 1/5 — Worst *2025-09-08, version 1.16* Just dont buy, i purchased 2 watches and both of them are worst qualities, very cheap, cant even see the return option even the the product was delivered yeasterday, too bad, waste of money , all my money are stuck now, just dont buy. ### 1/5 — I want my refund asap or give me my order *2025-08-23, version 1.16* I’ve placed an order on 30th of July 2025 and today it is 23 of August 2025 . Almost a month now and I haven’t received my order yet worst customer support ever they are not even replying or taking the call and I’m not able to report this app or website and my order is prepaid btw ### 1/5 — Still Not Shipped – Extremely *2025-08-06, version 1.15.0* Disappointed Hi, It’s been more than 3 days since I placed my order, and it’s still not even shipped. I’ve contacted customer support twice, and all I keep hearing is “please wait” — with no real update or explanation for the delay. This is completely unacceptable. If you cannot fulfill the order, say so — but don’t keep customers waiting endlessly without transparency. I need a proper update immediately. ### 1/5 — My watch is not working *2025-07-31, version 1.13* I have ordered one watch cost around 1100 i purchased 2 months ago but it stopped working even i changed the battery also but still it is not working very very low quality products this is an real time experience i have faced ### 1/5 — Worst worst Service *2025-07-26, version 1.13* I placed order from this App , Even after confirmation the Order track is still in UnFulfilled State . When I called customer support ,They just pick up the call and keep us on Hold . Worst Experience ### 1/5 — Return policy *2025-06-05, version 1.13* Totally bad! Its been months and refund is still not recieved.Really disappointed.Ring sizes are not available. ### 1/5 — Quality is average not worthy *2025-05-21, version 1.13* Some watches have not good quality chains, not steel chain. Watches color looks different comparatively pictures on app. I will say maximum 500₹ worth. That's it.... ### 1/5 — Joker *2025-05-19, version 1.13* Return policy is so bad .. customer care is also bad ## Most praised reviews (8 highest-rated) ### 5/5 — Second purchase *2025-07-20, version 1.13* This is my second order with Joker and Witch. Really happy with the quality. It is elegance at affordable price. Thank you! ### 5/5 — Love the collection *2025-06-16, version 1.13* Premium affordable and fashionable collection ### 5/5 — Sorting and filtering *2025-04-16, version 1.11.0* The sorting and filtering options should be more based on different categories of watches you sell, in the app. We have to scroll through all watches to find one that we need. Sometimes we can’t find a watch because we don’t know the watch title or description. Makes me abandon my buy. Filters based categories would help. Thanks ### 5/5 — watch *2025-04-01, version 1.11.0* i order recent 2 watch first one is chain watch. the quality and packaging was osm and the second watch i love the watch and now i ordered one more watch and 2 rings ### 5/5 — Good *2025-02-06, version 1.10.0* Nice products ### 5/5 — Wow *2024-10-23, version 1.6.0* I’ve been shopping in myntra. App is so cool and quality products always, I have most of the collection. ### 5/5 — Very nice app *2024-10-21, version 1.6.0* The app is smooth and aesthetic. A good shopping experience overall. ### 2/5 — CANCELLATION POLICY *2025-04-12, version 1.11.0* I have an issue with the Cancellation policy, as there is no information for the same. So, JW Will you please let me know do you have any cancellation policy or not? I have placed a prepaid order and my concern is will I get it or not. Its been 3 days i placed an order and the status is still on “confirmed ” only. Because this is my first purchase directly from the website and am not sure about this much. Please help me regarding this issue --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*