# Jollibee - Order & Rewards — user reviews > 418 indexed App Store user reviews of Jollibee by Honeybee Foods Corporation, rated 4.90/5 from 37,086 ratings. - Source: https://appshunter.io/ios/app/jollibee-order-and-rewards/id1562215526/reviews - App overview in markdown: https://appshunter.io/ios/app/jollibee-order-and-rewards/id1562215526.md - Rating breakdown: 5★ 34,356 · 4★ 1,752 · 3★ 413 · 2★ 139 · 1★ 426 ## What do users think of Jollibee? Overall sentiment: negative **Pros** - 🚀 Easy to use - 👍 Convenient for ordering - 🤗 Happy to have a Jollibee app **Cons** - 🐛 Buggy app - 🤬 Poor customer service - ⏱️ Slow service and long wait times - 💰 Overpriced and high delivery fees - 🤷‍♀️ Limited menu options on app **Commonly reported bugs** - Unable to login or create account - App crashes or freezes frequently - Online orders not processing properly - Rewards points not tracking correctly - Incorrect or missing menu items **Most requested features** - Add spicy chicken option - Allow more customization on menu items - Implement a rewards program - Add Apple/Google Pay as payment option - Improve order tracking and status updates ## Newest reviews (10 of 418) ### 2/5 — Delivery Fee and Tipping option *2026-08-21* I love Jollibee but the delivery fee $10.99 on a $50 order is way too high plus the tipping option doesn’t have the custom option, it just go to 15%, 20% 25% or NONE. I wish they can put the an option on the tipping like 10% or customize the amount. And lower the Delivery fee. **Developer response:** Hi Valued Customer, Thank you for sharing your thoughts with us. We truly value your feedback on delivery fees and tipping options, and we will make sure your suggestions are reviewed by our team for future enhancements to improve your ordering experience. ### 2/5 — App. Very seldom work *2026-08-16* Always had to delete and reinstall app. on iphone **Developer response:** Hi Guest, We appreciate your feedback about the notifications. Our team is reviewing this to help improve the experience. Please reach out to our Guest Experience team through https://www.jollibeefoods.com/contact-us so we can better understand what happened and work to resolve it. We appreciate your feedback! ### 3/5 — Cannot place orders sometimes *2026-08-08, version 4.10.0* Overall great for curating order, managing rewards, but frustrating when I cannot apply rewards or checkout ### 5/5 — The best *2026-07-29, version 4.9.1* The best chicken app to use up to date ### 5/5 — Wonderful service every time!! *2026-07-25, version 4.8.1* Every time me and my family come here we get the best service! Everyone is very friendly and our food always tastes amazing and perfectly crispy! ### 5/5 — Best food ever *2026-07-23, version 4.8.1* Love it! ### 5/5 — Yummy *2026-07-11, version 4.8.1* Super yummy!!!! ### 1/5 — Doesn’t work *2026-07-11, version 4.8.1* After selecting store it just quickly shows a loading dial that disappears and nothing happens. Tried even deleting and redownloading and allowing Gps ### 1/5 — App is broken *2026-07-10, version 4.8.1* The app is broken, can’t select the location and showing popup ‘insufficient access to vendor’. Reinstalled 4x times, same thing happening. So I’m using the browser site instead. ### 1/5 — Useful, then stuck *2026-07-10, version 4.8.1* If you like Jollibee and live near one, this app was useful, if a bit too noisy as it’s constantly trying to lure you back to store. Then, clicked on a Jollibee app notification one day, and it’s… stuck. Says service not available at my store, prompts me to choose a new store, but I can’t. It won’t let me. No matter which store I select, I get “Insufficient Access to Vendor” error. And I can’t get out this selection page. The app became completely useless. ## Most critical reviews (10 lowest-rated) ### 1/5 — Alert Authorization Failed *2026-08-08, version 4.10.0* Your app does not recognized the code i place…tried multiples times…made sure i place the right codes…it only works when i scan it in the store… but to imput ut i get error “authorization failed” whether i order in san jose, milpitas, sacramento and now in roseville… it has never worked. Wasted too many points in my lifetime ### 1/5 — No bonus *2026-08-05, version 4.9.1* Website said sign up will earn $5 off or reward but not seen anything. Waste of my time for that. Hope it be easy to for the promotion or be honest. ### 1/5 — App problems *2026-07-29, version 4.9.1* App always has a issue . Wont let delete items in the cart and add payment. Never using again ### 1/5 — Awards never apply *2026-07-29, version 4.9.1* Everytime I try to add the rewards an error occurs ### 1/5 — App doesnt workc *2026-07-27* Cant sign or login the app just says authorization, Holy botted stars **Developer response:** Hi bruhman7366, Thank you for letting us know about the login issue. Our team is reviewing this to help improve the experience. ### 1/5 — Rewards can’t apply at all *2026-07-22, version 4.8.1* Bad experience ### 1/5 — Payment method *2026-07-22* I tried all cards i have visa, mastercard, credit, debit but it does not work at all it wont accept any payment method. I even tried apple pay and it will not work still. **Developer response:** Hi Astablues, we appreciate your feedback about the checkout issue. Our team is looking into it to help improve future experiences. ### 1/5 — Rewards redemption never worked *2026-07-18, version 4.8.1* Ive had rewards like free pie / nuggets, twice now the points were taken out but when I check out it says not valid. Same with $5 off promos. ### 1/5 — Please fix some bugs *2026-07-12, version 4.8.1* App is laid out well and looks like it will function well for the most part. One of the issues that I ran into were trying to claim a receipt for the rewards points.It would not accept any of the receipt numbers or store numbers from the receipt. ### 1/5 — App not working *2026-07-11, version 4.8.1* App isn’t working on my iPhone Air. I cannot select the store. It only shows the store in New York and Sterling Heights, but it will not allow you to select either. ## Most praised reviews (10 highest-rated) ### 5/5 — The best *2026-08-22, version 4.11.0* My favorite comfort food. The best fried chicken. ### 5/5 — Service *2026-08-22, version 4.11.0* Amazing service ### 5/5 — Jolliebee is the best *2026-08-22, version 4.11.0* I love the food order online and I can’t wait to see how the chicken combo goes I will come back to give the best reviews for the food.. ### 5/5 — Great *2026-08-17, version 4.10.0* Great ### 5/5 — Chicken *2026-08-15, version 4.10.0* Best Chicken that I have not tried hopefully tomorrow ### 5/5 — Chicken chicken *2026-08-11, version 4.10.0* If you’re lucky enough to live near one of these, Jollibee’s do not pass by the best chicken in town with just a right amount of heat so delicious ### 5/5 — LOVE IT!!! *2026-08-09, version 4.10.0* Love Jollibee! Love the app! Use it ### 5/5 — Grand Opening Awesome *2026-08-07, version 4.10.0* I joined the grand opening line and it was fantastic. Love the vibe. Great people and the chicken joy 6pc is so good. ### 5/5 — App is working now and delivering the best. *2026-08-04, version 4.9.1* Before, I can’t select the location and showing popup ‘insufficient access to vendor’. Reinstalled 4x times, same thing happening. But it’s fixed now. Nothing but delicious fast food. ### 5/5 — App UU *2026-08-04, version 4.9.1* Great app! Straight forward and helps skip the line! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*