# JOOLA Infinity — user reviews > 38 indexed App Store user reviews of JOOLA Infinity by Sport Squad, Inc., rated 2.20/5 from 68 ratings. - Source: https://appshunter.io/ios/app/joola-infinity/id1581369669/reviews - App overview in markdown: https://appshunter.io/ios/app/joola-infinity/id1581369669.md - Rating breakdown: 5★ 17 · 4★ 3 · 3★ 1 · 2★ 4 · 1★ 43 ## Newest reviews (13 of 38) ### 1/5 — Issues *2025-03-18* Seems to have a lot of issues. Not very user friendly. When I pull up my “product dashboard” my paddles disappear at times. ### 1/5 — Not working as promised *2025-03-17, version 3.0* Redemption codes for paddle refresh are broken. No feedback or updates from Joola. ### 1/5 — MOD TA refresh is a joke *2025-03-16, version 3.0* Very frustrating and 28hours after launch I finally have a code that doesn’t work. SMH ### 1/5 — Awful *2025-03-16, version 3.0* Doesn’t load product dashboard most of the time. It can’t retrieve Mod paddle discounts. My paddle registrations don’t always show up. ### 1/5 — Worst app I’ve ever used *2024-12-28, version 2.2.3* Can’t even sign up through the app keeps saying unavailable regions. ### 1/5 — How do you cancel? *2024-12-09* I’ve been trying to cancel the subscription for 3 months now. No way to cancel in the app, no response from Joola on the phone and they don’t respond to email. They keep charging my card and I never had access to premium content. I would recommend you don’t give them your credit card number. ### 1/5 — Service *2024-11-24, version 2.2.2* Nach dem neuen Update ist die Funktion spielen nicht mehr vorhanden. So dass der Infinity Tischtennisroboter nicht mehr angesteuert werden kann. Das ist jetzt schon zum zweiten Mal passiert und es dauert gefühlt eine Ewigkeit bis die Appentwickler dieses Problem beheben! Wenn alle Funktionen vorhanden sind, dann ist die App top! ### 1/5 — Robot feature gone - fix quickly *2024-11-08* Not sure how many Infinity robots Joola sold, but with the 2.2.2 version, they are all completely unusable. Your very angry customer… ### 1/5 — Robot completely gone *2024-11-02* The app has always been fine for my needs in regards to making custom drills and saving them. HOWEVER. Yesterday when I tried to use the Infinity Robot (the only way to use it is through drills in the app) suddenly the robot was NOWHERE to be seen, and there was no longer an option to connect a robot. I need this capability in order to use the robot… the robot is worthless without the app. PLEASE FIX so my $500 robot does not become a clothes drying rack in my basement. ### 1/5 — Play Option Missing *2024-10-30* With the latest update the “Play” option is missing and I can’t see any other way to operate my Infinity robot so I cannot train ### 1/5 — App features don’t work *2024-09-16* Several things don’t work like FAQ, leave feed back not a chance, paddle data base have explored much else also can’t register my product for a warranty ### 1/5 — Would have been nice but a waste of money that keeps charing you *2024-08-29* I bought a gen3 paddle that “came” with a free month. Just like that paddle, this app has been pretty much a failure in execution. The free month never worked and my apple subscription I set up never allowed me to view any of the premium lessons. I’m now caught in a loop of not being able to delete my account due to an “active” subscription but still being told by the app I have no such subscription. I’ve spent money on stupider things but I’m infuriated at the lack of replies from Joola infinity to my initial email and then the gall to try to charge my credit card despite not having a subscription. Buyer beware on here, content seemed interesting but I’d warn others against their infinite black hole subscription that only allows money in and no content out. ### 1/5 — “Free” lessons aren’t free *2024-08-28, version 2.1.1* Some lessons are categorized as “Free,” but these so-called free lessons only show the introduction. They are not bona fide free. ## Most critical reviews (10 lowest-rated) ### 1/5 — Worse app EVER! *2025-10-02, version 3.1.1* Don’t waste your time. A toddler can do a better job. ### 1/5 — Non-existent customer service *2025-09-01* Tried to submit a warranty claim, got a case number, had a conversation with customer service (some guy named Yannrick), tried emailing multiple times but no response. No follow up whatsoever. Unbelievable. ### 1/5 — Terrible app *2025-08-28* As if the customer service wasn’t already bad the app doesn’t even work to log in, reset password and register your paddle. ### 1/5 — Product Registration *2025-08-01, version 3.1.1* shi don't even work, support number doesn't even let you hold and tells you to email. App is buns, can't even send a code to my number to verify it. ### 1/5 — The worst *2025-04-26, version 3.0.3* The worst company in the world. Tried to get my 50% off Joola paddle and didnt get it. I did everything they said to do and got nothing. ### 1/5 — Extremely Buggy *2025-04-21* I can’t register my paddle because the second I click on date of purchase it crashes the app. ### 1/5 — Customer service *2025-04-15, version 3.0.3* 🤌👎🏽 ### 1/5 — Refresh program *2025-03-25* Completely frustrating. I have de pickleball central color and I haven’t received my 50% discount for the new Joola. Every time we communicate it is a new excuse. Never buying anything Joola again. ### 1/5 — Worthless *2025-03-19, version 3.0* Told to download this app, this app and the NFC chip in the paddle did not work or register correctly. Customer support at Joola is about as bad as the workings of this app! ### 1/5 — Worst App I have ever owned *2025-03-18* If I could give it 0 Star I would. Buggy. Does not send emails or text to reset password. I’m at a loss for words to vent my frustrations ## Most praised reviews (9 highest-rated) ### 5/5 — Worst customer service ever! *2025-08-12, version 3.1.1* Is there actually a human that works there? Not, "Fake Customer Service"! Send me contact info (direct phone number) for someone in charge. Robert Zeller 503- 351-2103. I have waited months. ### 5/5 — Beaucoup de vidéos gratuits (training, drills, etc) *2024-12-15, version 2.2.3* Très bien fait. ### 5/5 — Helping me find my game *2024-05-31* As a novice pickleball player who was looking to understand and improve in the sport I can’t tell you how helpful this app has been!!! The lessons are easy to follow and even better, easy to understand. ### 5/5 — Great lessons *2021-12-10* Using the free version, the ping pong lessons have been great so far. Looking forward to more. ### 5/5 — Awesome App! *2021-11-24, version 1.0* It’s very helpful when you are practicing alone! AWESOME! ### 4/5 — Hmmm *2024-08-12, version 2.1.1* Meh ### 3/5 — Ok… *2024-02-01* The Joppa infinity robot is great all, but there is a few downsides with the app. When you try using the random in multiple places the ball launches in the same place. I don’t understand the point of a random setting if it is not even random. Also when you try to position the ball on the top left and top right corners (meaning the corners near the ends of the net) it always hits the net no matter what setting. Lastly, when you watch the videos it doesn’t actually do anything with the Joola infinity robot. It plays a 2 second video of text saying “Get Joola infinity bot ready!” But nothing happens. Maybe it should at least take you to the play section where you can optimize the robot. It seems like just minor bug fixes, except that these would actually be really helpful if they were fixed. I expected more from such an expensive robot. ### 2/5 — Paddle registraion *2025-07-14, version 3.1* Waiting 2 months for review of my paddle purchase is unprofessional. Especially when I purchased it directly from your website. ### 2/5 — Incredibly unresponsive App *2025-03-15* Just to select my State during registration it just spun for over 5 minutes --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*