Do NOT get Scammed!
I sampled a magazine then found a $35.00 charge on my VISA Card. I called JOOMAG at 1-800-657-7955 and they couldn’t help: directed me to website chat center. Website only has 3 reps — so 3-10 minutes between typing question & answer —
and they said subscriptions are “non refundable” even though it wouldn’t show correctly on my iPad. I am now calling Visa to DISPUTE the charge. It’s my only recourse!
and they said subscriptions are “non refundable” even though it wouldn’t show correctly on my iPad. I am now calling Visa to DISPUTE the charge. It’s my only recourse!
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Bugs
I'm excited to read my Coaching World Magazine offline, but right now Joomag won't let me find it. When I go to explore, the app crashes. Please fix!
Functional Pain
The app works for reading a publication. It does not save reading progress, it requires the publication to re-load every time the app is exited and re-opened, and it does not save log-in credentials. Add a bookmark function, actually save publications to the device and remember log-in credentials and this app will be just fine.
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As a customer
Can't see my issues or my statistics. Cannot edit my magazine. Just want to be able to look through my issues :)
Waste of Time
Downloads are horrendously and painfully slow. Virtually impossible. The search feature only lets you search by title and to test it I put in the name of a magazine that I know the site carries from using the web version. The app said that it didn't have the magazine. I can't understand why they released this app.
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