# Joss & Main — user reviews > 101 indexed App Store user reviews of Joss & Main by Wayfair LLC, rated 4.90/5 from 64,538 ratings. - Source: https://appshunter.io/ios/app/joss-and-main/id525522332/reviews - App overview in markdown: https://appshunter.io/ios/app/joss-and-main/id525522332.md - Rating breakdown: 5★ 58,038 · 4★ 4,982 · 3★ 891 · 2★ 246 · 1★ 381 ## What do users think of Joss & Main? Overall sentiment: positive **Pros** - 🚀 Great selection and variety - 💰 Competitive prices and sales - 📦 Fast and reliable shipping - 👍 User-friendly website and app - 🤝 Excellent customer service **Cons** - 🐛 Occasional technical issues with app and website - 💲 Inconsistent pricing and lack of transparency - 🕰️ Delayed or missing deliveries **Commonly reported bugs** - Checkout process problems - Incorrect product information display - Saved items not syncing properly **Most requested features** - Improved search and filtering options - Better integration between app and website - More detailed product information and dimensions ## Newest reviews (16 of 101) ### 3/5 — Promo codes *2026-06-19, version 7.22.0* Does Josh & Main not offer promo codes? Usually retail me not has reliable codes, but they don’t even work. ### 2/5 — One item at a time *2025-11-20, version 6.46.2* Why do you guys think anyone has time to scroll through one item at a time? You don’t even allow us to change the view. I had a dresser to buy but the fact that you are forcing me to scroll for much longer time because you only allow me to see one item at a time has made me decide to shop elsewhere and not Wayfair your owner. This is just dumb. ### 2/5 — App is not friend *2025-03-19, version 6.11* I did order this cabinet, which I like, but I was also looking for a solid cabinet for my bathroom kept taking me to bathroom mirror, even though one point no mirror, not easy to use ### 3/5 — Recent order *2024-04-02, version 5.248* I’ve been hacked around by Angi services. I don’t appreciate that business at all. They will stick a customer in a minute ### 5/5 — Love this bench *2024-03-30, version 5.247* I’ve got one and I’m purchasing another. A beautiful bench and I love the color. Both go at the foot of queen beds. Storage is everything. These are perfect. ### 5/5 — Everything *2024-01-07, version 5.232.2* Everything I have ordered is beautiful. I am waiting in great anticipation for 2 chairs and 2 overhead lamps. My vision is beautiful and I cannot imagine the reality will be any different. I will post photos. I have not been disappointed yet! ### 5/5 — LauriLovesAnimals *2023-06-25, version 5.207.2* Love, Love & Love Joss & Main. So many different styles. From A - Z. Great selections for your home, outdoors, pets, kids, furniture , lamps, jewelry, kitchen supplies, Everything Christmas, Bedding, Lights, Chandeliers, and all decorations. Love when they bring in favorite designers. Also they have great prices, sales and even wonderful shipping prices. Sometimes Free On Shipping. This Store is A MUST CHECKOUT ! Just bought Wonderful essentials bathroom items for my daughters new loft. I also love all the different types of styles Joss & Main have Available. Love the Farm House Style and the talented designers. I unfortunately, had a stressful time ordering with Apple Pay. I’m looking forward to this beautiful chandelier in my formal dining room. Not to formal but, classy and elegant enough for the room. ### 4/5 — Bathroom vanity stool *2023-06-16, version 5.206* Beautiful stool! Can’t wait to receive it! Hope it comes in perfect! ### 3/5 — View in room broken? *2023-03-05, version 5.191* Downloaded the app to see the view in room function for some items I’m interested in. The feature appears to be missing from the app? If the developer see this please explain where it is? ### 2/5 — Checkout hassle. *2023-03-02, version 5.191* I’ve loved Joss & Main products for a long time. However, the checkout process on the app has become looooong, cumbersome, and packed with multiple repetitive steps. I believe Joss & Main is part of the Wayfair family so why not tie the checkout info/process together? ### 5/5 — On line order *2023-02-22, version 5.190* I have tried to order samples but there is a error and won’t go through. ### 5/5 — Amazing Store *2023-01-25, version 5.186* Joss and Main is such an amazing place to shop. Everything I have ordered (and I have ordered a lot) has been of the highest quality, beautiful, and I have received it quickly and packaged well. The customer service is the best I have ever had with a company. Imagine speaking to a real person that cares when you call. I have had nothing but wonderful experience and will never stop shopping at Joss and Main!! ### 4/5 — Shopping for items on this site *2022-09-18, version 5.167.2* This is a nice place to shop the pieces I’ve gotten off of this site have been well-made ### 5/5 — Great Products & Service *2022-08-25, version 5.164* In addition to quality products that are reasonably priced, Joss & Main have excellent customer service. Through no fault of J & M, I recently had an item shipped to wrong address. Everyone at customer were so nice and professional. It got straightened out and I love my purchase! ### 5/5 — Service *2022-05-22, version 5.149* Their service is beyond excellent. Merchandise is top quality. ### 5/5 — Quality *2022-01-11, version 5.132* Always offer quality furniture at a fair price. ## Most critical reviews (10 lowest-rated) ### 1/5 — Never received missing pillow *2025-11-15, version 6.46.0* I ordered a set of pillows but only received 1. Twice talking with customer service & no sign of the pillow yet. I had to reorder because 1 of the pillows looks ridiculous on my couch. ### 1/5 — Return *2023-11-04, version 5.226* My credit card is always rejected from all Wayfair stores. My credit is over 800. I guess IKEA gets my money. ### 1/5 — Unable To Login *2022-07-18, version 5.158* Keep getting “Oops! Something went wrong” Same message on the Wayfair and Birch Lane apps. I have tried uninstalling and reinstalling. I have also tried changing my password. ### 1/5 — Over an hour to place an order *2022-01-18, version 5.133* This app is ridiculous. I was transferred to NINE different people on the phone to simply place an order online. ### 1/5 — Sofa *2021-12-27, version 5.128.2* I’m glad some people that posted had a good experience however I didn’t!!! I even bought the extended warranty only to be told that the sofa issue I had wasn’t covered! I will not make another purchase from Wayfair or Joss and Main! Totally disgusted. I paid over $800 for a sofa that was definitely flawed. ### 1/5 — Fails to open correct furniture *2021-12-24, version 5.128.2* When clicking on a sofa, the app will open a different sofa, making it impossible to see what you want to see. ### 1/5 — Bad refund policy *2021-10-16, version 5.119* I had just recently purchased a planter from Joss and Main. I had begun a return and was informed that I would have to pay $26.60 to return my item, that had cost me $60! I do not recommend you purchase anything off this website unless you are 1000% sure you will keep it. ### 1/5 — View in room feature not found *2021-03-26, version 5.90* Couldn’t find the view in room feature which was the only reason I downloaded the app. I have up. ### 1/5 — Wish the AR worked *2021-03-05, version 5.87* Downloaded to see products in my home but unable to. AR loads the items. Specifically the Lieb table. ### 1/5 — Website *2020-12-31, version 5.75.2* Your ## Most praised reviews (10 highest-rated) ### 5/5 — Your store *2026-08-11, version 7.31.0* You are the best store to order from ### 5/5 — Nice Quality *2026-06-07, version 7.21.0* Appreciate the assistance and definitely the quality of the vanities that I have purchased ### 5/5 — Exceptional *2025-07-02, version 6.27.0* I’ve always been satisfied with my orders from Joss and Main. They are usually quick and as seen online. The prices are reasonable. The quality meets all of my expectations. If I’m not satisfied, which is very rare this company always makes it right in an orderly fashion. ### 5/5 — Don’t have the lights yet, how do I review. *2025-05-31, version 6.22.0* Easy to order ### 5/5 — Fresh look *2025-02-17, version 5.293* Choices are unique and quality is good. I enjoy using the app to help me improve the projects I work on for the house and family ### 5/5 — Great home decor items *2024-12-08, version 5.283* I am very pleased with the products I have purchased from Joss & Main - lamps, framed wall art, planters and more. Their customer service is also excellent and delivery is prompt. ### 5/5 — Best Shopping *2024-10-13, version 5.275.2* As a decorator, I love shopping for home decor from this site for myself and my clients. ### 5/5 — Great for my lack of taste *2024-09-20, version 5.272* I find Joss & Main to have everything g to make my home look better, more stylish and contemporary. From decor to dishes to pet supplies, they help me out every time! ### 5/5 — ♥️ *2024-08-27, version 5.269* Always been impressed with any purchase from J&M! ♥️ ### 5/5 — wow *2024-05-09, version 5.253* freaking so freaking awesome man!!!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*