# JoulePoint — user reviews > 15 indexed App Store user reviews of JoulePoint by Joulepoint Private Limited, rated 5.00/5 from 4 ratings. - Source: https://appshunter.io/ios/app/joulepoint/id1542404162/reviews - App overview in markdown: https://appshunter.io/ios/app/joulepoint/id1542404162.md - Rating breakdown: 5★ 4 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 0 ## Most critical reviews (10 lowest-rated) ### 1/5 — A very problematic charger *2025-12-21, version 2.0.48* I just wanted to try charging my car but it was very difficult and consulted the customer service so that I had got charging after a long duration. ### 1/5 — Never shows charging status *2025-03-31, version 2.0.39* Never shows charging status need to go to the car to view status.. always gets disconnected.. ### 1/5 — Major Issues with Charging Station and Refund Policy *2024-09-24, version 2.0.28* Don’t use there chargers. It’s not working properly and last 6 months I am following for refund but till date not get any response from them. ### 1/5 — Wallet balance not visible *2023-09-26, version 2.0.12* Please change your user interface.Unable to see some letters. e.g. Cannot see wallet balance due to font colour. ### 1/5 — Charged 4 times for the same transaction *2023-07-06, version 2.0.4* I was charged 4 times for the same transaction. I have raised complaint ticket on their app for which there is no response. Their customer support number ( 1800 102 5738) is also not working. ### 1/5 — Customer care no’s is not reachable *2022-08-12, version 1.0.80* Not reliable service and no’s is off ### 1/5 — Why do you need my mobile number ? *2022-07-27, version 1.0.76* Why do I need to register with my mobile number to use your app ? Uninstalling. ### 1/5 — Poor service *2022-03-30, version 1.0.60* I have been trying to get in touch with the customer support and have raised multiple tickets with the app but have not received any reply from them and I am unable to use the facilities since last 3 days plus additional money has been debited from my wallet and none of them are even responding to the issue and their customer care number also doesn’t work it says it’s out of service!! ### 1/5 — Bad UI & over pricey *2022-02-21, version 1.0.53* I have been used once only and I will go back to this charger again. 1) They are not showing price per KWh in app and they are charging ₹42.5 per KWh. In india average all ev charging companys are charging around ₹20 only. 2) Confused user interface and so many bugs. It’s took so much time to connect the car and charger. We need try so many attempts. 3) In final invoice they will not show many kwh used or time. Just show only total amount. I think this company steeling the ev users. Please beware of it. ### 1/5 — Worst App. Full of bugs *2022-01-14, version 1.0.48* Unable to login Unable to register new mobile Forgot password is not working. I don’t know why companies like these launch the app without any proper testing. ## Most praised reviews (5 highest-rated) ### 5/5 — Nice people at GT station *2024-12-09, version 2.0.33* Hari is a very nice person at GT charging station he always great people and help get something to eat ### 5/5 — Perfect *2023-06-06, version 2.0.3* Good ### 5/5 — Very supportive bunch of folks *2022-07-18, version 1.0.76* Twice I had to get support from their team on some minor issues and happy that on both occasions they have been very helpful to resolve the issues faced. App seems to be working well apart from minor glitches. Good to have an active and supportive team to help in terms of any issues faced with app ### 4/5 — Awesome app *2021-10-27, version 1.0.40* Awesome app user experience. ### 3/5 — Please provide an update *2025-02-05, version 2.0.33* It’s logs very frequently and it drops the charging but it still shows it as active in app. Which Is a miss match of the data --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-21.*