# Journey CU — user reviews

> 6 indexed App Store user reviews of Journey CU by Journey Credit Union, rated 3.00/5 from 14 ratings.

- Source: https://appshunter.io/ios/app/journey-cu/id1513645477/reviews
- App overview in markdown: https://appshunter.io/ios/app/journey-cu/id1513645477.md
- Rating breakdown: 5★ 6 · 4★ 0 · 3★ 1 · 2★ 2 · 1★ 5

## Most critical reviews (6 lowest-rated)

### 1/5 — New update

*2021-07-29*

Taking away the face recognition to get into your account is very inconvenient. That was an awesome feature and made everything quick and easy

### 1/5 — Nice app but...

*2020-08-03*

Deposit option errors out on image processing and contact us does not work.

### 2/5 — Ok if you can get app to open

*2025-10-03*

App is so buggy and slow. A lot of times it will let you click on the app but then app just shuts down without letting you log in. It’s terrible

### 2/5 — Not user friendly

*2024-02-11*

I haven’t used it much since it was changed. I generally have no issues with checking my account etc. , but currently am rather upset because I have some kind of block on several of my recent purchases. It doesn’t show any code or reason. I am not even able to get gas for my car. This is ridiculous and unacceptable. I went onto app and tried to contact the credit union to make them aware and see if it gets fixed without a lot of footwork or phone tag. It doesn’t even present me with a way to email them. It just brings up a screen for what mail someone is using which I entered, but then nothing. This doesn’t make any sense because if a costumer is in a compromised situation they literally have to wait until the next business day and talk to someone to even address the situation. This newer app isn’t much better than the previous one that seemed as if created by an 8 yr old.

### 3/5 — Sketchy app

*2024-03-16*

The app looks very sketchy when you get it, new app design should be made

### 5/5 — Awesome

*2020-06-07*

Way more user friendly than the previous app! Excited about the remote deposit capture and the improved transfer options!

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-05.*